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Plum Carlton Serviced Apartments

Property class: 3

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A short walk from Queen Victoria Market and Melbourne Central, Plum Carlton Serviced Apartments provides a terrace, a coffee shop/cafe, and laundry facilities. Stay connected with free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
  • Housekeeping
  • 24/7 front desk

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Room options

View all photos for Superior Apartment

Superior Apartment | Desk, blackout drapes, iron/ironing board, WiFi (free)

Superior Apartment

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Studio Apartment

Deluxe Studio Apartment | Desk, blackout drapes, iron/ironing board, WiFi (free)

Deluxe Studio Apartment

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Hotel Suite

Deluxe Hotel Suite | Desk, blackout drapes, iron/ironing board, WiFi (free)

Deluxe Hotel Suite

7.0 out of 10
Good
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Carlton, a neighborhood in Melbourne, Plum Carlton Serviced Apartments is near a metro station. Melbourne Central and Queen Victoria Market are notable landmarks, and travelers looking to shop may want to visit Bourke Street Mall and Collins Street. Looking to enjoy an event or a game? See what's going on at Marvel Stadium or Rod Laver Arena. Visit our Melbourne travel guide
Map
528 Swanston Street, Carlton, VIC, 3000

What's nearby

  • A building with a neon sign reading "Borsari's Corner" and "Ex-Olympic Champion" on a cyclist.
    Lygon Street
    3 min walk - 0.2 miles
  • A historic building with ornate architecture, surrounded by modern skyscrapers and trees.
    RMIT University
    5 min walk - 0.3 miles
  • A historic building with ornate architecture, including a prominent tower and decorative elements.
    University of Melbourne
    5 min walk - 0.3 miles
  • A bustling indoor market with various fresh produce like tomatoes, cucumbers, and leafy greens on display.
    Queen Victoria Market
    7 min walk - 0.4 miles
  • A circular metal framework with a brick building at its base.
    Melbourne Central
    9 min walk - 0.5 miles

Getting around

  • Essendon Station
    9 min drive
  • Melbourne Central Station
    10 min walk
  • Melbourne Airport (MEL)
    23 min drive

Restaurants

  • Panda Hot Pot 蜀大侠火锅
    4 min walk
  • Flovie Florist Cafe
    4 min walk
  • Plus Coffee
    5 min walk
  • Soul Soul Cafe
    4 min walk
  • Universal Restaurant
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Self parking on site (AUD 25 per night)
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe

Things to do

  • Books

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for AUD 30.0 per day

Cribs (infant beds) are available for AUD 10 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 300.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10 per day
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property is professionally cleaned

We should mention

Alcohol is not served at this property
Parking height restrictions apply

Frequently asked questions

Is Plum Carlton Serviced Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for AUD 25 per night. Limited spots are available.

What time is check-in at Plum Carlton Serviced Apartments?

Check-in start time: 2:00 PM; Check-in end time: 6:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Plum Carlton Serviced Apartments?

Check-out is at 10 AM. Late check-out is available for a fee.

Where is Plum Carlton Serviced Apartments located?

Located in Carlton, this hotel is within a 10-minute walk of Lygon Street, Melbourne Central, and Queen Victoria Market. University of Melbourne and Bourke Street Mall are also within 15 minutes. Melbourne Central Station is 10 minutes by foot and Flagstaff Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Plum Carlton Serviced Apartments Reviews

7.4

Good

7.2

Cleanliness

8.2

Location

7.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 136 out of 623 reviews
Rating 8 - Good. 263 out of 623 reviews
Rating 6 - Okay. 126 out of 623 reviews
Rating 4 - Poor. 56 out of 623 reviews
Rating 2 - Terrible. 42 out of 623 reviews

Reviews

Verified review

8/10 Good

Léa

Liked: Staff & service
Staff is pretty nice and arranging
Stayed 6 nights in Mar 2024
Verified review

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Only issue being the tv didn't work and there was no remote for the tv.
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Hailey

Disliked: Staff & service, amenities, property conditions & facilities
Location was great, however the room (superior apartment) was incredibly noisy, not just from street noise. The air conditioning unit was quite old and made a lot of noise, the room was far too hot without it on and it struggled to cool it. There was no sink in the kitchen and it was difficult to fill water bottles and the kettle in the bathroom. We would not stay again.
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Good room, comfortable bed, within easy access to dining options.
Stayed 2 nights in Oct 2022
Verified review

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, reasonably comfortale and clean, very friendly front-desk manager.
Stayed 4 nights in Nov 2022
Verified review

6/10 Okay

Jy

Disliked: Staff & service
Close to city, served its purpose for a night stay in city.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Xenia

Liked: Cleanliness
This property was fine for what we needed. It was completely affordable and well located. It was exactly what I expected for the price.
Stayed 3 nights in Sep 2022
Verified review

8/10 Good

Verified traveler

Liked: Amenities
Perfectly fine and functional.
Stayed 2 nights in Aug 2024
Verified review

2/10 Terrible

nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
No one there for check in room was dirty
Stayed 2 nights in Feb 2024
Verified review

2/10 Terrible

Jillian

Disliked: Cleanliness, property conditions & facilities
Misdescribed as serviced apartment. Better described as a smelly rundown student apartment.
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Naomi

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Plum was very clean and in a great location. However TV was tiny and didn't work (manager couldn't sort it x 2 - did offer to change my room but was unpacked by then); fridge worked intermittently and had to pull out from under the bench to get it started) and the bed was two singles linked together with a flimsy sheet over the top (didn't cushion the ridges at all).
Verified review

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small. Parking wasn't free. Front desk had no idea what was happening. The cot had no mattress. The television had no aerial cable. Nice walk to the city where there's a lot of nicer hotels.
Verified review

2/10 Terrible

Zane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There where nice under the fridge, disgusting and the dishwasher didn't work, it smelt like it had sat there with water in it for months. Disgusting and not even close to a premium room.
Stayed 2 nights in Oct 2024
Verified review

2/10 Terrible

Tania

Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t check until 4pm without being notified. Staff were rude and unhelpful. Air conditioning didn’t work properly and was noisy. Will never stay here again.
Stayed 1 night in Mar 2024
Verified review

6/10 Okay

Michal

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall dirtiness, not working tv and limited lighting.
Stayed 2 nights in Jan 2024
Verified review

2/10 Terrible

Tobias

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to stay here for a weekend in one of the serviced apartments, the room we booked "didn't exist anymore" and he room we ended up in was 1/4 of the size, was filthy and had tape holding the shower head together. Staff were not helpful at all, other reviews suggest this is a regular occurance. We left and stayed somewhere else at a huge expense just to get out. Avoid at all costs.
Stayed 4 nights in Mar 2023
Verified review

6/10 Okay

Bernie

Disliked: Cleanliness
Booked parking but was told it wasn’t available when I got there, because another car had failed to leave so there were no spots! Dishes hadn’t been cleaned from previous booking, and rooms are small and stuffy with no air conditioning, just a big fan, which doesn’t really cool the place down. It’s virtually a step up from a backpackers! Pretty ordinary.
Verified review

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked into Carlton where I needed to stay Moved at late notice to north Melbourne Not what I wanted - no staff at this location. Room had terrible smell, air conditioning noisy had to turn off, fridge not working Shower not clean lots of mould
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

Alison

Disliked: Cleanliness, staff & service, property conditions & facilities
They require a $300 deposit on your credit card to stay. This charge has not been canceled and now I have to chase it up with them to get it back. Very annoying! Room was noisy, tv had no free to air and Netflix was in Spanish.
Stayed 2 nights in Jan 2024
Verified review

2/10 Terrible

Tia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was dirty upon checkin, hair on bathroom walls and kitchen utensils not washed. Smelled horrible too. For a week stay not enough toilet roll provided, the fan extractor for cooking didn’t work and no fan in bathroom so steam and smells from cooking and showering lingered. One window didn’t stay open too as was broken.
Stayed 9 nights in Sep 2024
Verified review

2/10 Terrible

Aaron

Disliked: Staff & service, amenities, property conditions & facilities
Arrived 5 min before check in only to be told our booking had been cancelled. No email or phone call to inform us before hand. Basically told to ring who we booked with and get them to sort it out. On checking reviews seems to happen regularly. This property over books to make sure all rooms are filled and then on the day cancels bookings.
Verified review

2/10 Terrible

Leonnie

Disliked: Staff & service, amenities, property conditions & facilities
They cancelled my accommodation without even 24 hours notice. They have avoided any responsibility of alternative accommodation or refunding my payment that I made 3 months prior to the date. I still do not have a refund and had to find and pay for my own alternative accommodation Absolutely Terrible
Stayed 1 night in Nov 2022
Verified review

2/10 Terrible

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
The place stunk. The hallways and my room all smelt terrible. Apart from a friendly girl at check in the whole experience was bad. Very noisy room. Do not disturb sign on my door but I was continually disturbed. Even after checking out at 10:00 I was called to ask why I was still in the room at 12:00. Staff need more training about Do not Disturb sign and the place needs a deep clean and to be repainted to hide some of the smell.
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

Man Ying

We arrived at 1am with no one at reception. Called and was told that my booking was not in the system and to find alternative stay for the night. Yes we were reimbursed for the expense but it was 1am and our first trip to Melbourne. Will be good idea to contact them to ensure your booking is in the system. The room would use a paint job, bed side lamps used UBS but they didn't provide adaptor so can't use. Go in without expectations and you won't be disappointed.
Stayed 3 nights in Feb 2023
Verified review

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, we booked for 3, but turned up, and there was only 2 beds. Couldnt get hold of the manager, so had to book a hotel across the road for a third. Tried to get a refund for the 3rd person, but nope, not "approved". Apartment had a moldy smell to it when we arrive, we later found out it was the broken dishwasher with dirty stale water in the bottom of it. Then, on Saturday night, another guest cooked up some really stinky shellfish, and the stench hung around to morning. Not a great experience, topped off by getting charged for 3 people, when we could only sleep 2. Oh, and when looking to see if the sofa was a bed, discovered all number of items under the cushion.
Stayed 2 nights in Mar 2024