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Novotel Melbourne on Collins

4.5 star property
Family-friendly hotel with an indoor pool connected to a shopping center in Melbourne

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Photo gallery for Novotel Melbourne on Collins

Exterior
Creator video
Indoor pool
Reception
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Family Suite, Multiple Beds

Down comforters, in-room safe, desk, laptop workspace

Family Suite, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Sofa bed
  • 49 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Down comforters, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Down duvet
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Down duvet
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Heating
Blackout drapes/curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Down duvet
Heating
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Accessible Room, 1 King Bed

Accessible Room, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Accessible Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Down duvet
Blackout drapes/curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Down comforters, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Down duvet
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | Down comforters, in-room safe, desk, laptop workspace

Deluxe Double Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Down duvet
Blackout drapes/curtains
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

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Exterior

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About the neighborhood

Map
270 Collins Street, Melbourne, VIC, 3000

What's nearby

  • Collins Street - 1 min walk - 0.0 miles
  • Bourke Street Mall - 2 min walk - 0.1 miles
  • Melbourne Central - 7 min walk - 0.4 miles
  • Crown Casino - 15 min walk - 0.8 miles
  • Marvel Stadium - 19 min walk - 1.0 mile

Getting around

  • Flinders Street Station - 6 min walk
  • Melbourne Central Station - 10 min walk
  • Melbourne Airport (MEL) - 30 min drive

Restaurants

  • ‪Brunetti - ‬2 min walk
  • ‪Betty's Burgers - ‬2 min walk
  • ‪Centre Place - ‬2 min walk
  • ‪Bench Coffee Co. - ‬2 min walk
  • ‪Haigh's Chocolates - ‬2 min walk

About this property

Novotel Melbourne on Collins

Family-friendly hotel near Collins Street
A short walk from Bourke Street Mall and Melbourne Central, Novotel Melbourne on Collins provides a grocery/convenience store, a shopping mall on site, and a coffee shop/cafe. The on-site local cuisine restaurant, Lane Restaurant, offers breakfast, brunch, lunch, dinner, and happy hour. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and express check-out
  • 5 meeting rooms, an elevator, and a ballroom
  • Concierge services, luggage storage, and a gift shop
  • Guest reviews give top marks for the pool, helpful staff, and proximity to shopping
Room features
All 380 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like late night room service and free WiFi. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • 32-inch LCD TVs with satellite channels
  • Wardrobes/closets, mini fridges, and free infant beds

Languages

Afrikaans, Chinese (Mandarin), English, French, German, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Offsite parking within 1 mile (AUD 42 per day)
  • Covered valet parking on site (AUD 64 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 39 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lane Cafe and Bar
  • Lane Restaurant

Things to do

  • Gym
  • Indoor pool
  • Shopping mall

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (7,018 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 31 to September 30:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 80 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 39 to 39 for adults, and AUD 0 to 39 for children
  • Covered valet parking fee: AUD 64 per day
  • Nearby parking fee: AUD 42 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 5-device limit; WiFi in public areas is also free and has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Frequently asked questions

Does Novotel Melbourne on Collins have a pool?

Yes, this property has an indoor pool. Pool access is from 6 AM–10 PM.

Is Novotel Melbourne on Collins pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Melbourne on Collins?

Valet parking is available for AUD 64 per day.

What time is check-in at Novotel Melbourne on Collins?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Melbourne on Collins?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Novotel Melbourne on Collins located?

This family-friendly Melbourne hotel is located in the entertainment district, just steps from Degraves Street and Collins Street. Regent Theatre and Bourke Street Mall are also within 5 minutes. Flinders Street Station is 6 minutes by foot and Melbourne Central Station is 10 minutes.

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Novotel Melbourne on Collins Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 461 out of 1000 reviews
Rating 8 - Good. 325 out of 1000 reviews
Rating 6 - Okay. 135 out of 1000 reviews
Rating 4 - Poor. 50 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Centrally located easy to get around
Stayed 3 nights in Jun 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The hotel was right in the city, on Collins Street. The beddings were comfortable. Family room was a good size for my fsmily of 4.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Apr 2025

10/10 Excellent

Felice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel, good pool amd friendly staff
Stayed 1 night in Mar 2025

4/10 Poor

Jie

Disliked: Cleanliness, property conditions & facilities
Location
Stayed 5 nights in Apr 2025

8/10 Good

Domenic

Liked: Cleanliness, staff & service
Location is perfect
Stayed 2 nights in Feb 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay. Great facilities including the under cover (part indoor) pool. Many bar and dining options withing walking distance. We will definitely return.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property, top location, fast lift, friendly staff, great breakfast buffet.
Stayed 6 nights in Feb 2025

8/10 Good

Emelita Rachel

Liked: Cleanliness, staff & service
Located right in the middle of the city. Very walkable and safe. Friendly and helpful staff. Needs some renovations but the location makes up for it.
Stayed 3 nights in Apr 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location.

Great location, friendly staff comfortable rooms.
Stayed 2 nights in Jan 2025

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy stay in CBD

Great location in the heart of the cbd, friendly service, an easy stay.
Stayed 1 night in Feb 2025

8/10 Good

Megan

Liked: Cleanliness, staff & service
Great stay!
Stayed 6 nights in Dec 2024

8/10 Good

Stefanie

Liked: Staff & service, amenities
Staff were brilliant, very attentive and smooth check in process. Property is dated but comfy.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome place
Stayed 1 night in Jan 2025

10/10 Excellent

Xiaocui

I think needs to update all the TV
Stayed 3 nights in May 2025

10/10 Excellent

Anju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 6 nights with my family. Best place to stay if you’re novel.
Stayed 6 nights in Jan 2025

4/10 Poor

Danh

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed sheet had some stains. We called housekeeping to replace it on the first come, she answered yes but no action. We will never come back and avoiding to book any hotel with Novotel name
Stayed 4 nights in May 2025

8/10 Good

Lucky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay at.Kids enjoyed breakfast.
Stayed 3 nights in Jan 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay overall. The indoor pool and spa were nice and warm. Concierge and restaurant staff service were friendly. There was clearly some construction work happening, but it wasn’t a bother. Don’t expect great view, we just saw buildings across from us. TV was a little fiddly to get to work, so we didn’t use it much. Would be nice if there was a bigger play room for kids.
Stayed 2 nights in Apr 2025

6/10 Okay

David

Disliked: Property conditions & facilities
Check in was slow, multiple elevators weren’t working. Bedside power points didn’t work.
Stayed 1 night in May 2025

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was ready when we called to drop our bags in and we were able to check in.
Stayed 1 night in Feb 2025

10/10 Excellent

Julieanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to all Melbourne has to offer
Stayed 1 night in Dec 2024

6/10 Okay

John

The property is dated, and needs a make over, but very close to city center
Stayed 6 nights in Feb 2025

8/10 Good

charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Grea
Stayed 3 nights in Mar 2025

8/10 Good

Lia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent central location. Easy access to reception and room. Friendly staff.
Stayed 7 nights in Dec 2024