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Mercure Welcome Melbourne

4.0 star property
Sip coffee while planning your day in one of Australia's most livable cities, exploring local flavors or Queen Victoria Market.

Choose dates to view prices

Melbourne's vibrant energy surrounds guests at Mercure Welcome Melbourne, featuring a shopping mall and coffee shop on site. The Louden Kitchen Grill serves breakfast and dinner, while rooms offer WiFi. Central location, breakfast quality, and attentive staff earn praise.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Family Room, 1 King Bed & 1 Twin Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Family Room, 1 King Bed & 1 Twin Bed

8.4 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 King Bed

8.2 out of 10
Very good
(12 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 23 sq m
  • Sleeps 2
  • 3 Twin Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed

8.2 out of 10
Very good
(19 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(87 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(35 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
265 Little Bourke Street, Melbourne, VIC, 3000

What's nearby

  • Melbourne Central - 2 min walk - 0.1 miles
  • Bourke Street Mall - 3 min walk - 0.2 miles
  • Princess Theatre - 10 min walk - 0.6 miles
  • Queen Victoria Market - 12 min walk - 0.7 miles
  • SEA LIFE Melbourne - 14 min walk - 0.8 miles

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 9 min walk
  • Melbourne Airport (MEL) - 28 min drive

Restaurants

  • ‪Superhiro - ‬1 min walk
  • ‪Tetsujin - ‬1 min walk
  • ‪China Bar - ‬1 min walk
  • ‪Haidilao Hotpot - ‬1 min walk
  • ‪Soul Cafe - ‬1 min walk

About this property

Mercure Welcome Melbourne

Upscale hotel remodeled in 2022 and located near Melbourne Central
Located close to Princess Theatre and Queen Victoria Market, Mercure Welcome Melbourne provides a shopping mall on site, a coffee shop/cafe, and dry cleaning/laundry services. The on-site local cuisine restaurant, The Louden Kitchen Grill, offers breakfast and dinner. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a bar are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, an elevator, and smoke-free premises
  • Concierge services, meeting rooms, and coworking spaces
  • Guest reviews say great things about the breakfast, central location, and helpful staff
Room features
All 330 individually furnished rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and desk chairs. Guest reviews highly rate the clean, comfortable rooms at the property.
Extra amenities include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 46-inch Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, refrigerators, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (AUD 24 per night)
  • Secured, covered self parking on site (AUD 24 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 25 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Soul Cafe
  • The Louden Kitchen Grill

Things to do

  • Designer stores
  • Shopping mall

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (31 inches high)
  • High-pile carpet in room
  • Raised toilet seat (18 inches high)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1997
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 25 for adults and AUD 15 for children
  • Covered self parking fee: AUD 24 per night
  • Nearby parking fee: AUD 24 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Frequently asked questions

Is Mercure Welcome Melbourne pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for AUD 24 per night.

What time is check-in at Mercure Welcome Melbourne?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Welcome Melbourne?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Welcome Melbourne located?

Located in Melbourne Central Business District, this hotel is within a 10-minute walk of Melbourne Central and Princess Theatre. Queen Victoria Market and SEA LIFE Melbourne are also within 1 mi (2 km). Melbourne Central Station is 7 minutes by foot and Parliament Station is 10 minutes.

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Reviews

Mercure Welcome Melbourne Reviews

7.8

Good

8.2

Cleanliness

7.6

Amenities

8.4

Staff & service

7.8

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 324 out of 1003 reviews
Rating 8 - Good. 386 out of 1003 reviews
Rating 6 - Okay. 165 out of 1003 reviews
Rating 4 - Poor. 84 out of 1003 reviews
Rating 2 - Terrible. 44 out of 1003 reviews

Reviews

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, close to Everything!! Beds really comfortable. Would stay there again.
Stayed 2 nights in Dec 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Friendly staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Carrie-Anne

Great breakfast
Stayed 2 nights in Aug 2025

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a good varietyvset out for breajfast and there is pkenty of parking stations ariund
Stayed 2 nights in Oct 2025

6/10 Okay

yvonne

Liked: Staff & service
Disliked: Cleanliness
Clean sheets would have been nice and was told to request clean towels at the front desk!! No fan in the bathroom??
Stayed 3 nights in Nov 2025

8/10 Good

Jodi

Liked: Cleanliness, staff & service
Perfect location in the CBD. Close to shops, dining out etc.
Stayed 3 nights in Aug 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and quiet. An easy place to get around Melbourne.
Stayed 2 nights in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I liked about the place was it was close to the place where i had to get to
Stayed 2 nights in Aug 2025

8/10 Good

Helen

Liked: Cleanliness
Great location
Stayed 1 night in Jun 2025

6/10 Okay

Yolandi

Liked: Cleanliness, staff & service
Convenient area,
Stayed 3 nights in Aug 2025

8/10 Good

Gregory

Liked: Staff & service, amenities, property conditions & facilities
Yes the hotel was great place to stay
Stayed 3 nights in Apr 2025

2/10 Terrible

Jean

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was what we wanted & was clean.
Stayed 2 nights in Jun 2025

8/10 Good

wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and close to everything
Stayed 3 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Central - quiet- comfortable - good breakfast
Stayed 4 nights in May 2025

10/10 Excellent

Nathan

Liked: Amenities
I stay here every time I visit Melbourne, the staff and very friendly, I love the buffet breakfast and is very close to everything. Trams very close.
Stayed 3 nights in Jul 2025

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities
Small basic clean rooms, excellent location, parking handy, pleasant friendly staff
Stayed 2 nights in May 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is in a great location with awesome bars, restaurants, shopping and close to public transport, our room was ready before check in which was awesome the only thing that let us down was the room size and the shower goes from hot to cold constantly, overall it was good.
Stayed 5 nights in Aug 2025

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities
Staff in the restaurant were lively!
Stayed 2 nights in Jun 2025

10/10 Excellent

Maria Ronna Luna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for my quick one-night stay in the key - staff were friendly and helpful, everything was close by, lots of shopping areas and it was just a nice central location to be based in Melbourne.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem.

A fantastic location in the middle of the city. Close to shopping and dining.
Stayed 1 night in Jul 2025

4/10 Poor

Rick

Disliked: Cleanliness, amenities
Disappointing, I feel that standards have dropped since last visited. No drawers or cupboards, needed when staying for a week. Only one chair available in room, 2 guests. Dry wall construction appears to offer low sound barrier from drawers & doors closing from adjacent rooms. Room serviced only once therefore rubbish built up over the stay. Needed to daily request tea bags & milk. Sink plug in bathroom not retaining water. No safety rail or non slip mat in shower. Aged quilt, appeared to be well worn & even torn in a number of places. Would have liked to give a better rating but feel that we have stayed in better Motels along the Nullarbor.
Stayed 6 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well located, clean and nice staff
Stayed 5 nights in Apr 2025

10/10 Excellent

THANH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent.
Stayed 3 nights in Apr 2025

4/10 Poor

Stephen

Disliked: Property conditions & facilities
Noisy air con, terrible old bed. Front reception nice and helpful
Stayed 5 nights in Aug 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Apr 2025
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