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Mercure Welcome Melbourne

4.0 star property
Hotel with a restaurant, steps from Melbourne Central

Choose dates to view prices

Photo gallery for Mercure Welcome Melbourne

Exterior
Sports facility
Superior Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, individually decorated
Exterior
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 23 sq m
  • Sleeps 2
  • 3 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 23.0 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Family Room, 1 King Bed & 1 Twin Bed

Superior Family Room, 1 King Bed & 1 Twin Bed | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Family Room, 1 King Bed & 1 Twin Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
265 Little Bourke Street, Melbourne, VIC, 3000

What's nearby

  • Melbourne Central - 2 min walk - 0.1 miles
  • Princess Theatre - 10 min walk - 0.6 miles
  • Queen Victoria Market - 12 min walk - 0.7 miles
  • Crown Casino - 19 min walk - 1.0 mile
  • Marvel Stadium - 3 min drive - 1.2 miles

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 9 min walk
  • Melbourne Airport (MEL) - 28 min drive

Restaurants

  • ‪Din Tai Fung - ‬1 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Tetsujin - ‬2 min walk
  • ‪Fortress Melbourne - ‬1 min walk
  • ‪Mekong - ‬1 min walk

About this property

Mercure Welcome Melbourne

Upscale hotel remodeled in 2022 and located near Melbourne Central
Located close to Princess Theatre and Queen Victoria Market, Mercure Welcome Melbourne provides a shopping mall on site, a coffee shop/cafe, and dry cleaning/laundry services. The on-site local cuisine restaurant, The Louden Kitchen Grill, offers breakfast and dinner. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a bar are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, a front-desk safe, and free newspapers
  • A computer station, a vending machine, and luggage storage
  • Guest reviews say great things the breakfast, central location, and helpful staff
Room features
All 330 individually furnished rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and desk chairs. Guest reviews highly rate the clean, comfortable rooms at the property.
Extra amenities include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 46-inch Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, refrigerators, and electric kettles

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Greek, Hindi, Indonesian, Italian, Korean, Maltese, Russian, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (AUD 24 per night)
  • Secured, covered self parking on site (AUD 24 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AUD 25 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Soul Cafe
  • The Louden Kitchen Grill

Things to do

  • Designer stores
  • Shopping mall

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (31 inches high)
  • High-pile carpet in room
  • Raised toilet seat (18 inches high)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1997
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 25 for adults and AUD 15 for children
  • Covered self parking fee: AUD 24 per night
  • Nearby parking fee: AUD 24 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Frequently asked questions

Is Mercure Welcome Melbourne pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mercure Welcome Melbourne?

Self parking is available for AUD 24 per night.

What time is check-in at Mercure Welcome Melbourne?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Welcome Melbourne?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Welcome Melbourne located?

Located in Melbourne Central Business District, this hotel is within a 10-minute walk of Melbourne Central and Princess Theatre. Queen Victoria Market and SEA LIFE Melbourne are also within 1 mi (2 km). Melbourne Central Station is 6 minutes by foot and Flinders Street Station is 9 minutes.

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Mercure Welcome Melbourne Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 337 out of 1003 reviews
Rating 8 - Good. 380 out of 1003 reviews
Rating 6 - Okay. 160 out of 1003 reviews
Rating 4 - Poor. 86 out of 1003 reviews
Rating 2 - Terrible. 40 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities
Small basic clean rooms, excellent location, parking handy, pleasant friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, allowed early check-in, staff fantastic Only small gripe, Could have better water pressure in showers
Stayed 4 nights in Jun 2025

6/10 Okay

GUAN SOON

We like the location. Very convenient. Good that the hotel rate is reasonable for our long stay.
Stayed 12 nights in May 2025

10/10 Excellent

Velmor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our usual go-to when staying in Melbourne. Conveniently located in the middle of the city and has plenty of public transportation (trams) nearby to take you around town.
Stayed 2 nights in May 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a popular hotel with lots of activity in peak times in the foyer and breakfast area. The standard room was compact with renovated bathrooms but limited storage space. Ideal location for inner city activities with easy access to restaurants, shops, theatre and transport.
Stayed 2 nights in May 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and places to eat
Stayed 1 night in Mar 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed there multiple times and is my go to when staying in Melbourne.
Stayed 4 nights in Mar 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel perfect location definitely will stay again
Stayed 2 nights in Oct 2024

8/10 Good

Jo-ann

Liked: Cleanliness, staff & service, amenities
convenient location helpful staff
Stayed 2 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for short stay central to facilities.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the Mercure Welcome. Found it very convenient being close to shops and trams and food.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and location
Stayed 4 nights in Jan 2025

6/10 Okay

Jas

Very convenient location with shopping malls and restaurants right next to it. However, it can be a bit of a nuisance if you prefer peace and quietness. The interior is quite tired, a bit uplift can do its good. Room are quite small. Staff are nice and friendly.
Stayed 4 nights in Apr 2025

8/10 Good

PATRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of this property. Basic room but well priced. The breakfast option is a must.
Stayed 3 nights in Feb 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service
Great location and Breakfast Buffet sets you up for the day.
Stayed 4 nights in Dec 2024

8/10 Good

Amira

Liked: Staff & service
The hotel is in a great location in the middle of a bustling Melbourne CBD and the staff were amazing and helpful. The bed was not very comfortable and the cot mattress had definitely seen better days. The bathroom was very small even for a hotel and the door was a sliding one that could not be locked so it was hard to keep our toddler out of it. Despite that we had a wonderful time!
Stayed 5 nights in May 2025

6/10 Okay

ISRAEL

Liked: Staff & service
central location. close to shopping and dining. rooms are basic and a bit outdated and bed not the most comfortable but can't complain for a quick stay.
Stayed 2 nights in Mar 2025

8/10 Good

Geoff

Liked: Staff & service, property conditions & facilities
Great location and very generous room size. Would definitely use again. Thanks
Stayed 3 nights in Mar 2025

10/10 Excellent

Joellen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and friendly staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to trams and restaurants
Stayed 4 nights in Feb 2025

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything and lovely service everytime we stay
Stayed 3 nights in Nov 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The only 2 things we found bad was that the shower was very small and the mattress we had was terrible. There was very little padding and could feel all the springs. After the second night, there were afew sore spots on our bodies. Everthing else was great, the staff was helpful and friendly, and the location was ideal.
Stayed 4 nights in Apr 2025

4/10 Poor

Joy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location, staff and the buffet breakfast are the redeeming features of this hotel. The interconnected rooms is small and suits one adult and one child in each room, not 4 adults. The bathrooms were even smaller and lighting is very poor. The queen room is slightly bigger with a full size desk. It is not the usual Mercure standards however it is convenient for shopping and eateries. Avoid if you're looking for a romantic getaway unless you book higher floors with city views.

10/10 Excellent

Toni

Liked: Staff & service, amenities, property conditions & facilities
Very good location second time 4 us to stay....staff fantastic... buffet breakfast was outstanding..... love the location.... will stay again
Stayed 7 nights in Nov 2024

10/10 Excellent

Felicita

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and my room was spotless with a comfortable bed and pillows
Stayed 1 night in Nov 2024