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Mercure Melbourne Caroline Springs

4.5 star property
Lakefront hotel with a fitness center and a 24-hour front desk

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Photo gallery for Mercure Melbourne Caroline Springs

Studio, 1 King Bed (Panoramic) | Minibar, in-room safe, desk, iron/ironing board
Business center
Sports facility
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Breakfast available
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony | Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (Panoramic)

Studio, 1 King Bed (Panoramic) | Minibar, in-room safe, desk, iron/ironing board

Studio, 1 King Bed (Panoramic)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony | Minibar, in-room safe, desk, iron/ironing board

Studio, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Corner Suite King Bed Room

Privilege Corner Suite King Bed Room | Minibar, in-room safe, desk, iron/ironing board

Privilege Corner Suite King Bed Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
10-20 Lake Street, Caroline Springs, VIC, 3023

What's nearby

  • Watergardens Town Centre - 6 min drive - 3.1 miles
  • Sunshine Hospital - 10 min drive - 5.0 miles
  • Flemington Racecourse - 20 min drive - 11.3 miles
  • Marvel Stadium - 25 min drive - 14.8 miles
  • Crown Casino - 26 min drive - 20.0 miles

Getting around

  • Caroline Springs Station - 6 min drive
  • Keilor Plains Station - 6 min drive
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Enelssie Cafe and Grill - ‬3 min drive
  • ‪Watervale Fish & Chips Taylors - ‬15 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪The Jolly Miller Caroline Springs - ‬2 min walk
  • ‪KFC - ‬6 min walk

About this property

Mercure Melbourne Caroline Springs

Hotel located in Caroline Springs
You can look forward to a terrace, a coffee shop/cafe, and a playground at Mercure Melbourne Caroline Springs. For some rest and relaxation, visit the hot tub. The on-site restaurant, Westwaters Bistro, offers lunch and dinner. Free WiFi in public areas is available to all guests, along with a bar and a gym.
Other perks include:
  • An indoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), express check-out, and a reception hall
  • Luggage storage, a ballroom, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 98 rooms offer comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches like separate sitting areas and WiFi.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch LCD TVs with cable channels
  • Balconies, separate sitting areas, and free infant beds

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 20 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: AUD 5 to 25 for adults and AUD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Westwaters Bistro

Things to do

  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • On a lake
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 44.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 5 to 25 for adults, and AUD 10 to 10 for children
  • Fee for in-room wireless internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Prepaid credit cards are not accepted for any bookings
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Frequently asked questions

Does Mercure Melbourne Caroline Springs have a pool?

Yes, this property has an indoor pool.

Is Mercure Melbourne Caroline Springs pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mercure Melbourne Caroline Springs?

Self parking is free at this property.

What time is check-in at Mercure Melbourne Caroline Springs?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. Early check-in is available for a fee of AUD 50 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure Melbourne Caroline Springs?

Check-out is at 10 AM. Late check-out is available for AUD 50 (subject to availability).

Where is Mercure Melbourne Caroline Springs located?

Located in Caroline Springs, this hotel is 2.5 mi (4.1 km) from Ravenhall Nature Conservation Reserve and 2.6 mi (4.1 km) from Clarke Road Streamside Reserve. Watergardens Town Centre and Taylors Lakes Dog Park are also within 6 mi (10 km).

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Mercure Melbourne Caroline Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 432 out of 733 reviews
Rating 8 - Good. 216 out of 733 reviews
Rating 6 - Okay. 46 out of 733 reviews
Rating 4 - Poor. 19 out of 733 reviews
Rating 2 - Terrible. 20 out of 733 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Great room with view and great customer service
Stayed 1 night in Feb 2025

10/10

Comfortable stay with good shopping and food nearby. Hotel pool and gym was also nice.
Stayed 2 nights in Dec 2024

10/10

When we visit Melbourne to see family we always stay here.
Stayed 1 night in Sep 2024

2/10

Good place to stay, close to all ammenities
Stayed 1 night in Nov 2024

10/10

Great location. Large room. Shops near by and plenty of options for meals.
Stayed 3 nights in Dec 2024

8/10

Nice location by the lake and shopping centre
Stayed 1 night in Dec 2024

10/10

Loved sitting relaxing by the lake, enjoying a meal, snack, drink or breakfast. Staff were excellent and atmosphere was great.
Stayed 3 nights in Nov 2024

10/10

What a surpise to find this great hotel near our family stay. Enjoyed the live music while dining late. Friendly welcome and service. Highly recommend
Stayed 1 night in Jan 2025

10/10

Easy check In and friendly staff
Stayed 1 night in Aug 2024

10/10

I love the location of the Mercure Caroline Springs. A small Shopping Centre is across the road with a Coles and Woolies, a small lake you can walk around, kids' playground nearby, breakfast at the Hotel Cafe with great coffee. Just love the location. 10/10
Stayed 2 nights in Dec 2024

10/10

Staff were friendly and helpful
Stayed 2 nights in Oct 2024

10/10

Great stay very nice place
Stayed 3 nights in Aug 2022

10/10

Great location
Stayed 6 nights in Apr 2024

10/10

Very enjoyable stay
Stayed 3 nights in Jul 2022

8/10

Location
Stayed 1 night in Oct 2024

10/10

Great
Stayed 1 night in Nov 2024

8/10

Everything under one roof shopping mall across the road and kid friendly
Stayed 1 night in Sep 2024

10/10

Amezing app nice
Stayed 3 nights in Aug 2024

8/10

Accomodation was very good, the only frustration was the noise from the next room couldn’t be blocked out due to an adjoining door, we were woken up early the next morning.
Stayed 1 night in Dec 2024

10/10

Great location, clean, very quite and close to alot of amenities.
Stayed 2 nights in Jan 2024

10/10

Have stayed here many times & it is always my go to when I am in Melbourne. Great location helps too.
Stayed 1 night in Sep 2023

10/10

Very nice spacious rooms
Stayed 1 night in Apr 2024

10/10

Great to have Mercury Hotel in this area, reliable and convenient.
Stayed 2 nights in Mar 2023

8/10

Stayed here before and it's been a nice clean hotel with plenty of entertainment available. It is also quite convenient as it is only 20 minutes from the airport.
Stayed 1 night in Jan 2024

6/10

Room was ok, however the tv and ability to access channels was poor. Tv way too small for room
Stayed 1 night in Jan 2025