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Drummond Apartments Services

Property class: 3.5

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Photo gallery for Drummond Apartments Services

A hotel room with a bed, a desk with a TV, a green chair, and a bathroom visible through an open door. - Drummond Apartments Services (Carlton)
A multi-story building with a sign reading "Drummond Serviced Apartments" at 371 Drummond Street, Carlton 3053. - Drummond Apartments Services (Carlton)
A glass-enclosed shower stall with a tiled floor and a door with a handle. - Drummond Apartments Services (Carlton)
A compact kitchen with white cabinets, a gas stove, a microwave, and a sink. - Drummond Apartments Services (Carlton)
A row of stacked laundry machines with operating instructions and digital displays. - Drummond Apartments Services (Carlton)
Close to University of Melbourne and Queen Victoria Market, Drummond Apartments Services provides a free roundtrip airport shuttle, a garden, and laundry facilities. Guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Laundry
  • Outdoor Space

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for One Bedroom Apartment with Sofa

A compact hotel room with a desk, a green armchair, a sofa, and a large window with curtains.

One Bedroom Apartment with Sofa

  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Apartment

A compact kitchen with a sink, stove, microwave, and white cabinets.

Standard Apartment

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Carlton, a neighborhood in Melbourne, Drummond Apartments Services is in the entertainment district and near a metro station. Melbourne Central and Queen Victoria Market are notable landmarks, and travelers looking to shop may want to visit Bourke Street Mall and Collins Street. Looking to enjoy an event or a game? See what's going on at Marvel Stadium or Rod Laver Arena. Visit our Melbourne travel guide
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Map
371 Drummond Street, Carlton, VIC, 3053

What's nearby

  • A building with a neon sign reading "Borsari's Corner" and "Ex-Olympic Champion" on a cyclist.
    Lygon Street
    2 min walk - 0.1 miles
  • A historic building with ornate architecture, including a prominent tower and decorative elements.
    University of Melbourne
    3 min walk - 0.2 miles
  • A large white building with a dome and arched windows, surrounded by trees with autumn leaves.
    Carlton Gardens
    5 min walk - 0.3 miles
  • A large dinosaur skeleton exhibit in a museum.
    Melbourne Museum
    10 min walk - 0.6 miles
  • The Queen Victoria Market with a green archway, outdoor seating, and people walking by.
    Queen Victoria Market
    17 min walk - 0.9 miles

Getting around

  • Parliament Station
    3 min drive
  • Essendon Station
    9 min drive
  • Melbourne Airport (MEL)
    25 min drive

Restaurants

  • Brunetti
    4 min walk
  • The Heart of Carlton
    2 min walk
  • Heartattack and Vine
    3 min walk
  • Tiamo
    4 min walk
  • Grill'd
    4 min walk

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour free roundtrip airport shuttle
  • 24-hour airport shuttle

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • Room service

Bedrooms

  • Pillowtop mattress
  • Rollaway/extra bed: AUD 35 per day

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with digital channels

Outdoor areas

  • Garden

Laundry

  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system

General

  • 7 units
  • Garden

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
The check-in location differs from the property location; go to: [Alston Apartment Hotel]
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 35.00 per day
Cribs (infant beds) are available for AUD 10.00 per stay

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 10.00 per stay
  • Rollaway bed fee: AUD 35.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system
This property is professionally cleaned

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Drummond Apartments Services pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Drummond Apartments Services?

Check-in start time: 2 PM; Check-in end time: 7 PM. Late check-in is available during limited hours.

What time is check-out at Drummond Apartments Services?

Check-out is at 10 AM.

Does Drummond Apartments Services provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Drummond Apartments Services located?

Located in Carlton, this apartment building is within a 10-minute walk of Lygon Street and University of Melbourne. Melbourne Central and Queen Victoria Market are also within 1 mi (2 km). Melbourne Central Station is 23 minutes by foot and Parliament Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Drummond Apartments Services Reviews

7.8

Good

7.2

Cleanliness

8.4

Location

7.2

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 44 out of 200 reviews
Rating 8 - Good. 98 out of 200 reviews
Rating 6 - Okay. 40 out of 200 reviews
Rating 4 - Poor. 11 out of 200 reviews
Rating 2 - Terrible. 7 out of 200 reviews

Reviews

Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Convenient location, close to public transport and eateries
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities
Good points: - check in easy all information text messaged to me for my late check in - parking was easy - sheets/linen was good - staff were friendly and helpful Bad points: - shower and bathroom were gross - mould, black mould. Could so easily be cleaned - no kettle in the kitchen - window locks didn't work - a bit unsettling with a ground floor apartment, didn't feel that safe - bed needs an upgrade, sinks in the middle pretty bad - garden beds out the front have been left abandoned - it could be made really nice but hasn't been Overall the property *could* have been great, but some things have obviously been let go and not cared about.
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked this as the reviews weren't too bad. It didn't have a lift so we had to carry our luggage up the stairs. Note rooms 7-10 are on the top floor. We expected the place to be a little run down but found out it was mainly from the lack of maintenance. Cutlery and crockery a mish-mash - no two forks and spoons or drink-ware were alike. Pluses: Good location, room layout, shower and electricals (except TV and ventilation fans) and wifi work well, kitchen trash cleared almost daily. Friendly staff at check in and housekeeping. Minuses: A little stale smelling as a first impression. Base of toilet had urine stains, shower muck on grouting, toilet trash wasn't cleared for the week, TV had 'no signal' (thank goodness for youtube), big spiders (one crawled on me at night and accidentally squashed it when flicking it with my leg, next day killed another one with a body about 8mm long), living room roller blind mechanism free-wheels allowing the blind to crash down onto the sill if not controlled, doesn't stop half way; only fully open or fully closed. No privacy curtains, toilet ventilation fan roars like an engine, kitchen ventilation fan 'chirps' as it struggles to turn. Lastly security may be of concern as the main stairwell is dark for the first few hours of the night, the main door and room door are run by codes and the chain lock is able to come off even when it is fully slid into place (it's damaged and allows entry with just a little force). Overall just short of an OK.
Stayed 6 nights in Nov 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
shower drain is blocked , exhaust fan above shower not working, toilet set is loose
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy camper

Room was basic but suited our needs we were out all day. Confidently located and reasonably priced.
Stayed 5 nights in Jan 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort
We chose these apartments because we were going to the Melbourne Cup and it was advertised as being only 800 mt away. This was only if you were a crow. Reality was 5.3 km away by road or a 2.5 hour walk. Reception was in another building. Had to pay extra for parking which was unexpected. There was no lift and stairs were dirty. It looked ok on first look at apartment but cleanliness was only surface deep. Mould in shower and on ceiling. Removed rubbish bag and bin was disgusting. Took rubbish to bin and found the outside bin area was full of cigarette butts, rubbish and broken glass. Had not been cleaned in months. Cooking utensils all needed replacing, very old and well used. Dining table and chairs old and rocked. No room to put your bags(not good if you have a bad back) and tv in a very low position.
Stayed 2 nights in Nov 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Great location. But The place is run down now, need lot of maintainance and cleaning. I stayed here few month ago, the light in corridor was out and I told them about it. I'm here this time, the same light is still out.
Stayed 5 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best

Good service
Stayed 1 night in Mar 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
No check in reception in house and have to do it at Askron apartment nearby. Sofa need to change. Very inconvenient to have to come down from car everytime to key in code to open the auto gate. Should lower down the flat rate carpark fee per day for the guest staying in. Overall good place to stay.
Stayed 10 nights in Feb 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Unclean room

As a house keeping supervisor for a hotel i have certain but not unreasonable expectations. However nothing prepared me for the shock of walking in to my assigned room to find it had not been cleaned at all! The bathroom mirror was filthy, the sink had hair in it, the shower had not been wiped down or cleaned, the toilet had stains in it from the previous occupant. The kitchenette had food crumbs and stains all over the bench and there was food waste left in the sink. Then there was the hair all over the room. The only clean thing in the room was the linen on the bed and the towels. On calling reception i received an apology but was asked if i was ok to stay in the room as there was nothing that could be done at that time (6.30pm), so i stayed. Speaking to reception the following day, again i receive an apology but no real suggestion of recompense of any sort, only the promise of a great discount rate for my next stay, as if that might happen. Extremely disappointed, as no matter how much you pay for your room it should at least be clean and without the presence of the previous occupant.
Stayed 1 night in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice place to stay at except very inconvenient when have to go out from the car to open the autogate.
Stayed 5 nights in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

was a great stay lots of information & great staff

was a great stay lot of information given to us and easy to get to park was a bit of a issue but was good to be able to park in the safely of behind gates after asking.
Stayed 1 night in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

A great location with everything you need, very helpful and organised staff jut a phone call or text away. Staying in the heart of Carlton with everything you need a short walk away or several tram trip options around the corner. Plenty of space, a kitchenette and onsite undercover parking with a fast cold air conditioner as needed for a hot few days.
Stayed 3 nights in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Confusing check in & late check out process

The check in process was very confusing-there is no reception at the Drummond, as I found out after I was dropped off there with all my luggage. I had to walk to the sister apartments, The Alston, on Elgin street, where check in was done. I had missed this, as it was part of fine print under important information. No street address is written for the Alston though, but is left at the entrance to the Drummond.I was offered the choice to remain there, which I did, as a room was available. I'm not sure that the swap was value for money by comparing the two retrospectively. I asked for a free upgrade to late checkout at 12. The coded door, meant that the cleaning service arrived promptly at 9am, loudly banging on door, then entering apartment to clean. After a busy week, I would have appreciated more privacy & a sleep in. Reception said, the cleaner was told I was checking out late. Although clean, the room was small and some street noise filters through. For the high price paid, I would definitely book elsewhere next time.
Stayed 1 night in Oct 2017
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Well appointed. Good facilities. Proximity to amenities, Restaurants, entertainment. I'll be back.
Stayed 1 night in Oct 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Carlton

Apart from the time it took to book in, the stay was great. The location was superb, the manager was very helpful and the room was really quite good.
Stayed 1 night in Sep 2017
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Staff & service
Convenient location to transport and shops. Reasonably pricec
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Good but inconvenient

Place is well located, surrounding quiet, room well maintained, has the necessities, door is amazingly hard to open, the killer is the lack of an elevator, carrying heavy luggage up a few flight of stairs is a put off.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neat, clean and easy

Budget accomodation well located north of the city. A late booking was not too much trouble either. Will be back
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet and comfortable

Excellent size apartment and kitchenette. The bed was excellent, very comfortable. The bathroom is a little out dated. But it was great.
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Check in is around the corner, not far to walk, so no staff based at the apartments. Pleasant staff at reception.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Excellent location close to Lygon Street, tram sto

Apartment was clean but basic - needs a bit of TLC in the bathroom - cooking pots etc very basic - bath gets very slippery when showering and should have abrasive tapes fitted - living area would be cramped with four people. Building is well located but carpet in the stairwell is very worn and threadbare in places.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Convenient location!

A comfortable stay. However, there were several drawbacks which included a difficult door lock to our apartment which was hard to lock and unlock, a high step up and over the hip bath to the shower was a challenge to "us oldies" and more kitchen utensils would have been appreciated.
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel situation close to shops etc

Room very poor in cleanless Very tired in look of the build its back in the 70s but run down
Verified review

8/10 Good

Liked: Staff & service, room comfort

Great location

Close to restaurants, shops and tram to city through to South Melbourne beach. Climbing into bath to shower a bit risky for older clients but fine for short stays.