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Crown Promenade Melbourne

3.5 star property

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In-room safe, WiFi, alarm clocks
Pool
Lobby
Pool
Exterior
Crown Promenade offers travelers 25 indoor swimming pools and a full-service spa for rejuvenation. The hotel features a restaurant, coffee shop/café, and bar/lounge, plus on-site golfing and shopping. Guests appreciate its location near Melbourne Convention and Exhibition Centre.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Room service
  • Bar
  • Spa
  • Hot Tub
  • Parking available

Room options

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About the neighborhood

Map
Whiteman Street, 8, Melbourne, VIC, 3006

What's nearby

  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 5 min walk - 0.3 miles
  • Collins Street - 10 min walk - 0.6 miles
  • Marvel Stadium - 17 min walk - 0.9 miles
  • Melbourne Central - 19 min walk - 1.0 mile

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Baci - ‬1 min walk
  • ‪Crown Atrium - ‬2 min walk
  • ‪Velvet Bar - ‬1 min walk
  • ‪O3 - ‬2 min walk

About this property

Crown Promenade Melbourne

Eco-certified hotel near Crown Casino
A short walk from Melbourne Convention and Exhibition Centre and Collins Street, Crown Promenade Melbourne provides golfing on site, a casino, and a terrace. Take some time to relax at the onsite spa. In addition to shopping on site and dry cleaning/laundry services, guests can connect to in-room WiFi.
Other perks include:
  • Tennis courts, luggage storage, and an elevator
  • Tour/ticket assistance, laundry services, and multilingual staff
  • A front-desk safe
Room features
All 465 rooms offer amenities such as safes, WiFi, and room service.
Extra conveniences in all rooms include:
  • Coffee/tea makers and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Frequently asked questions

What time is check-in at Crown Promenade Melbourne?

Check-in begins at 2 PM.

What time is check-out at Crown Promenade Melbourne?

Check-out is at 11 AM.

Where is Crown Promenade Melbourne located?

Located in Southbank, this spa hotel is within a 10-minute walk of Southbank Promenade, Crown Casino, and SEA LIFE Melbourne. Melbourne Convention and Exhibition Centre and Collins Street are also within 15 minutes. Flagstaff Station is 19 minutes by foot and Melbourne Central Station is 23 minutes.

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Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 724 out of 1003 reviews
Rating 8 - Good. 224 out of 1003 reviews
Rating 6 - Okay. 39 out of 1003 reviews
Rating 4 - Poor. 7 out of 1003 reviews
Rating 2 - Terrible. 9 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family winter vacation
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Great place to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and special. Valet parking makes it easy.
Stayed 1 night in Apr 2025

8/10 Good

Hardik ashvin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay with friendly staff, clean spacious room and valet parking available which we used and it was so convenient
Stayed 1 night in May 2025

6/10 Okay

nancy

Liked: Cleanliness, amenities
It was central to Crown Casino. Disappointing reception was understaffed waited 40 mins to check in. Hoysekeeping vould ve better. No complementary biscuits with coffee like other hotels. Pricey for what you pay for. We had the corner king room view was lovely but nothing more.
Stayed 2 nights in Aug 2025

8/10 Good

marcus

Liked: Cleanliness, amenities, property conditions & facilities
Midweek family getaway do the bad weather
Stayed 1 night in May 2025

10/10 Excellent

matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room & location
Stayed 1 night in Mar 2025

8/10 Good

TANYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 2 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh nice hotel and affordable
Stayed 4 nights in Jan 2025

10/10 Excellent

Marama

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend a stay here. Everything from the Staff to the facilities and the picturesque view Melbourne made me love and miss my home town.
Stayed 1 night in Feb 2025

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Thought parking was included when checked into hotel but had to pay $70 fee for parking, if you drive to the hotel NOT SURE WHERE YOU MEANT TO PARK YOUR CAR IF YOU DONT USE VALET PARKING. had to take out my own bags out of the car and to the room also when we checked out same again.
Stayed 1 night in Aug 2025

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

8/10 Good

Anna

Liked: Staff & service
Needs updating,the room we were in was a bit gloomy, bed was not comfortable ,pillows need updating,however the room was very clean, 3 to 4 stars max
Stayed 1 night in May 2025

8/10 Good

Sue

Liked: Cleanliness, amenities, property conditions & facilities
Easy walking distance to the cinema and restaurants
Stayed 1 night in Feb 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Feb 2025

10/10 Excellent

john

Liked: Amenities
Great location
Stayed 1 night in Sep 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Friday night stay at this time of the year and breakfast included, the prize on Expedia was AMAZING
Stayed 1 night in Dec 2024

6/10 Okay

Amy

Liked: Cleanliness, property conditions & facilities
Overalls it was a good stay and the staff were lovely at check-in but the heater was stuck on high all night and we were left feeling like we were cooking at 2am and found it really hard to sleep. When we mentioned this at checkout we were met with W response of "oh wow I'm not sure what's happening your the 5th guest to tell us that this morning! Next time call maintenance in the middle of the night" I understand Thai but who wants to deal with calling maintenance at 2am? I was really surprised despite this being a known issue for multiple guests I wanted even offered the water I had consumed from the mini bar complimentary due to the heat
Stayed 1 night in Aug 2025

2/10 Terrible

Gary

Disliked: Staff & service
I was refused by management to stay at the facility as i did not have my drivers license or passport. i did however have my APEC card with phot ID which is issued by Department of Immigration and is a valid form of Photo ID however the manager said it was a fake ID and would not accept it. therefore i lost my non refundable two nights accommodation. Pathetic customer service by management of the hotel. i had shown them by booking confirmation but they did not give a hoot. i had heard from others they were turning people away as they had overbooked the hotel Negative 5 rating
Stayed 2 nights in Aug 2025

10/10 Excellent

Coralie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are awesome, we had a room upgrade and a complementary bottle of bubbles for my sisters birthday which we greatly appreciated. The only thing I’d like to me to mention is the vents in the steam room need a clean, otherwise it is definitely our favourite place to stay in the city 😊
Stayed 1 night in Feb 2025

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2025

8/10 Good

simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Apr 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to walk most places, excellent service and rooms