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Crown Promenade Melbourne

3.5 star property
Cocktails at the bar and relaxation by the indoor pools await at this stylish Southbank hotel, just steps from Melbourne's vibrant arts scene

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Photo gallery for Crown Promenade Melbourne

Lobby - Crown Promenade Melbourne (Melbourne)
In-room safe, WiFi, alarm clocks - Crown Promenade Melbourne (Melbourne)
Pool - Crown Promenade Melbourne (Melbourne)
Exterior - Crown Promenade Melbourne (Melbourne)
Pool - Crown Promenade Melbourne (Melbourne)
Crown Promenade offers travelers 25 indoor swimming pools and a full-service spa for rejuvenation. The hotel features a restaurant, coffee shop/café, and bar/lounge, plus on-site golfing and shopping. Guests appreciate its location near Melbourne Convention and Exhibition Centre.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

Room options

About the neighborhood

Southbank, a neighborhood in Melbourne, is home to Crown Promenade Melbourne. Melbourne Central and Melbourne Cricket Ground are notable landmarks, and travelers looking to shop may want to visit Collins Street and Queen Victoria Market. Looking to enjoy an event or a game? See what's going on at Marvel Stadium or Rod Laver Arena. Visit our Melbourne travel guide
Map
Whiteman Street, 8, Melbourne, VIC, 3006

What's nearby

  • Melbourne city in the night
    Crown Casino
    3 min walk - 0.2 miles
  • The bridge to south wharf dfo
    Melbourne Convention and Exhibition Centre
    3 min walk - 0.2 miles
  • Southbank Promenade featuring a sunset, a bridge and a bay or harbor
    Southbank Promenade
    5 min walk - 0.3 miles
  • Eureka Tower showing central business district, modern architecture and skyline
    Melbourne Skydeck
    7 min walk - 0.4 miles
  • Melbourne Aquarium featuring marine life and interior views
    SEA LIFE Melbourne
    7 min walk - 0.4 miles

Getting around

  • Flinders Street Station
    12 min walk
  • Flagstaff Station
    19 min walk
  • Melbourne, VIC (MEB-Essendon)
    20 min drive

Restaurants

  • Kingpin Bowling
    5 min walk
  • Velvet Bar
    1 min walk
  • Baci
    1 min walk
  • McDonald's
    3 min walk
  • O3
    2 min walk

About this property

Crown Promenade Melbourne

Hotel near Crown Casino
A short walk from Melbourne Convention and Exhibition Centre and Collins Street, Crown Promenade Melbourne provides golfing on site, a casino, and a terrace. Take some time to relax at the onsite spa. In addition to shopping on site and dry cleaning/laundry services, guests can connect to in-room WiFi.
Other perks include:
  • Tennis courts, laundry services, and multilingual staff
  • An elevator, tour/ticket assistance, and a front-desk safe
  • Luggage storage
Room features
All 465 rooms offer amenities such as safes, WiFi, and room service.
Extra conveniences in all rooms include:
  • Coffee/tea makers and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Frequently asked questions

How much is parking?

Onsite parking is available at the property.

What time is check-in at Crown Promenade Melbourne?

Check-in begins at 2 PM.

What time is check-out at Crown Promenade Melbourne?

Check-out is at 11 AM.

Where is Crown Promenade Melbourne located?

Located in Southbank, this spa hotel is within a 10-minute walk of Southbank Promenade, Crown Casino, and SEA LIFE Melbourne. Melbourne Convention and Exhibition Centre and Collins Street are also within 15 minutes. Flagstaff Station is 19 minutes by foot and Melbourne Central Station is 23 minutes.

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Reviews

Crown Promenade Melbourne Reviews

9.4

Exceptional

9.4

Cleanliness

9.4

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 712 out of 1001 reviews
Rating 8 - Good. 222 out of 1001 reviews
Rating 6 - Okay. 41 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

Reviews

10/10 Excellent

Kerri

Liked: Cleanliness, amenities, property conditions & facilities
Clean room convenient location polite staff
Stayed 1 night in Jan 2026

10/10 Excellent

Jessie

Liked: Cleanliness, amenities, property conditions & facilities
From check in to check out everything was amazing, bed were comfy staff were delightful and the atmosphere its own fun vibe Always a dream stay at Crown
Stayed 1 night in Jan 2026

10/10 Excellent

Mele

Liked: Cleanliness, amenities, property conditions & facilities
Staff were nice
Stayed 2 nights in Jan 2026

8/10 Good

Luke

Liked: Cleanliness, amenities, property conditions & facilities
Buffet breakfast and swimming pool
Stayed 1 night in Jan 2026

8/10 Good

Pauline

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and wonderful resort in Southbank
Stayed 3 nights in Oct 2025

10/10 Excellent

Robert James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location to Southbank, highly recommended
Stayed 2 nights in Aug 2025

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
Location and ease of access to everything
Stayed 7 nights in Oct 2025

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing and the member of staff on reception was the same member of staff who checked me in and out and was very helpful and friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. The best sheets and most comfortable pillows.
Stayed 1 night in Jun 2025

8/10 Good

Hardik ashvin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay with friendly staff, clean spacious room and valet parking available which we used and it was so convenient
Stayed 1 night in May 2025

10/10 Excellent

matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room & location
Stayed 1 night in Mar 2025

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

8/10 Good

TANYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful.
Stayed 1 night in Mar 2025

8/10 Good

RJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice 9/10

Very pleasant, offered room upgrade. Great location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marama

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend a stay here. Everything from the Staff to the facilities and the picturesque view Melbourne made me love and miss my home town.
Stayed 1 night in Feb 2025

10/10 Excellent

john

Liked: Amenities
Great location
Stayed 1 night in Sep 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top level accomodation location and service
Stayed 1 night in May 2025

8/10 Good

Sue

Liked: Cleanliness, amenities, property conditions & facilities
Easy walking distance to the cinema and restaurants
Stayed 1 night in Feb 2025

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
From the check-in counter and back again, our stay at the Crown Promenade was everything we wanted! The house-keeping staff were friendly and prompt and the security people were awesome as well!
Stayed 1 night in Jan 2025

8/10 Good

Aurora

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in was good. Room 1780 was quiet, as requested and it had a wonderful view of the city, especially the city night lights! It was spacious enough for two. Curtains are automated. The bed was comfortable, for our personal preference. Small mini bar with limited contents. A kettle, but no espresso machine in the room. Robes and slippers provided! 😉 Room service was limited and only until 9.00pm.
Stayed 1 night in Sep 2025

8/10 Good

Anna

Liked: Staff & service
Needs updating,the room we were in was a bit gloomy, bed was not comfortable ,pillows need updating,however the room was very clean, 3 to 4 stars max
Stayed 1 night in May 2025

10/10 Excellent

Coralie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are awesome, we had a room upgrade and a complementary bottle of bubbles for my sisters birthday which we greatly appreciated. The only thing I’d like to me to mention is the vents in the steam room need a clean, otherwise it is definitely our favourite place to stay in the city 😊
Stayed 1 night in Feb 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location and staff. However the room was incredibly bland. And the shower needed the finesse of a safe robber to manage - 1mm either way in the hot tap was the difference between scolding hot enough to melt your skin off, or cold enough to be considered an ice bath.
Stayed 1 night in Jan 2025

6/10 Okay

Brittney

Disliked: Staff & service, amenities, property conditions & facilities
It was fine but not great. I received an upgrade which was nice but not mentioned at time of checkin. Room was a bit grim. Stains on floor. Staff checking in was unhelpful. I asked a question about the facility and they told me to google it. Weird and cold experience.
Stayed 1 night in Mar 2025