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Caroline Serviced Apartments Richmond

Property class: 3.5

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Photo gallery for Caroline Serviced Apartments Richmond

A modern kitchen with a central island, bar stools, and a dining area with a round table and chairs. - Caroline Serviced Apartments Richmond (Richmond)
A modern lobby with a sofa, a round table with a vase, and a brick wall. - Caroline Serviced Apartments Richmond (Richmond)
A modern living room with a grey sectional sofa, a small round table, and a large window offering a city view. - Caroline Serviced Apartments Richmond (Richmond)
A modern hotel room with a glass door leading to a bedroom, a small table with a chair, and a vase with flowers on the windowsill. - Caroline Serviced Apartments Richmond (Richmond)
A modern bedroom with a large window, a bed with pillows, a bedside table, and a view of the cityscape. - Caroline Serviced Apartments Richmond (Richmond)
Located close to AAMI Park and Melbourne Cricket Ground, Caroline Serviced Apartments Richmond provides a terrace, laundry facilities, and a gym. Guests can connect to free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for One Bedroom Winter Garden

A modern hotel room with a large bed, a bedside table, a chair, a plant, and a view through a glass door.

One Bedroom Winter Garden

  • Sleeps 3

View all photos for Two Bedroom Superior Winter Garden

A modern living room with a sofa, coffee table, and a dining area with chairs and a table.

Two Bedroom Superior Winter Garden

  • Sleeps 5

View all photos for Two Bedroom Terrace

A modern living room with a sofa, a round table, and a potted plant.

Two Bedroom Terrace

  • Sleeps 5

View all photos for Standard Studio

A modern bedroom with a large window, a bed with pillows, a bedside table, and a view of the cityscape.

Standard Studio

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Studio Winter Garden

A modern bedroom with a large bed, a bedside table, a chair, and a view of the outdoors.

Studio Winter Garden

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Studio Terrace

A neatly made bed with a white bedspread and multiple pillows, including a black one, against a wooden headboard.

Studio Terrace

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for One Bedroom Winter Garden

A modern room with a sliding glass door leading to a balcony, a large potted plant, and a seating area with a table and chairs.

One Bedroom Winter Garden

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio with Terrace View

A neatly made bed with white bedding, a white lamp on a bedside table, and a modern alarm clock.

Studio with Terrace View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for One Bedroom with Balcony

A modern kitchen with a marble island, a dining area with a round table and chairs, and a large window offering a city view.

One Bedroom with Balcony

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Winter Garden

A modern living room with a sofa, coffee table, and a TV. A dining area with chairs and a table is visible in the background.

Two Bedroom Winter Garden

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Two Bedroom Balcony

A modern dining area with a large window, a dining table with chairs, and a view of the outdoors.

Two Bedroom Balcony

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Two Bedroom Superior Winter Garden

A neatly made bed with a white bedspread and multiple pillows, including a black one, against a wooden headboard.

Two Bedroom Superior Winter Garden

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Terrace

A modern living room with a sofa, chairs, a coffee table, and a dining area with a table and chairs. There is a kitchen with white cabinets and a countertop.

Two Bedroom Terrace

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Three Bedroom Premium Apartment

A neatly made bed with a white bedspread and multiple pillows, including a black one, against a wooden headboard.

Three Bedroom Premium Apartment

  • 3 bedrooms
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed

About the neighborhood

Located in Richmond, a neighborhood in Melbourne, Caroline Serviced Apartments Richmond is near a metro station. Chapel Street and Melbourne Central are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Royal Botanic Gardens. Looking to enjoy an event or a game? See what's going on at Melbourne Cricket Ground or Rod Laver Arena. Visit our Melbourne travel guide
View more Aparthotels in Melbourne
Map
251 Swan St, Richmond, VIC, 3121

What's nearby

  • A rustic interior with wooden tables and chairs, a brick wall, and a traditional lantern.
    Church Street
    2 min walk - 0.1 miles
  • A storefront with the sign "LIDIS TAILORS MEN'SWEAR" and a price tag for suits.
    Bridge Road
    10 min walk - 0.6 miles
  • A wrought iron gate with intricate designs, flanked by potted ferns.
    Chapel Street
    14 min walk - 0.8 miles
  • A stadium with a unique geodesic dome structure surrounded by a city skyline and a green field.
    AAMI Park
    3 min drive - 1.5 miles
  • A city skyline with modern skyscrapers, a river, and a stadium.
    Rod Laver Arena
    5 min drive - 2.2 miles

Getting around

  • East Richmond Station
    7 min walk
  • Flinders Street Station
    12 min drive
  • Melbourne, VIC (MEB-Essendon)
    28 min drive

Restaurants

  • Harlow
    5 min walk
  • Hugo's Deli
    7 min walk
  • KFC
    2 min walk
  • Fargo and Co
    5 min walk
  • My Oh My
    4 min walk

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Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, uncovered self parking on site (AUD 15 per night)

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Pillowtop mattress
  • Rollaway/extra bed: AUD 40 per day

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Free local calls
  • Guests can access their rooms with a mobile device
  • Housekeeping on weekdays only
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 33 units
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 6:30 PM) and Saturday - Saturday (9:00 AM - 4:00 PM)
Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 40.0 per day

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Uncovered self parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Parking height restrictions apply

Frequently asked questions

Is Caroline Serviced Apartments Richmond pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for AUD 15 per night.

What time is check-in at Caroline Serviced Apartments Richmond?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Caroline Serviced Apartments Richmond?

Check-out is at 10:00 AM.

Where is Caroline Serviced Apartments Richmond located?

Located in Richmond, this aparthotel is within 1 mi (2 km) of Chapel Street, Royal Botanic Gardens, and Melbourne Cricket Ground. AAMI Park and Rod Laver Arena are also within 2 mi (3 km). East Richmond Station is 7 minutes by foot and Burnley Station is 8 minutes.

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Reviews

Caroline Serviced Apartments Richmond Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.8

Property conditions & facilities
Rating 10 - Excellent. 177 out of 205 reviews
Rating 8 - Good. 18 out of 205 reviews
Rating 6 - Okay. 8 out of 205 reviews
Rating 4 - Poor. 0 out of 205 reviews
Rating 2 - Terrible. 2 out of 205 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Spacious clean room with good sound insulation and a handy washing machine and dryer
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Amazing place to stay, great area. Close to Richmond train station. So many places to eat
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great appartment hotel in Richmond location convenient to Swan st food and beers, easy to get to from city on public transport. Easy access to MCG.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Great location and room
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Underground parking. Wonderful space & great amenities!
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great modern apartments, with great staff.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Staff was very helpful and nice. Room clean, comfortable and functional. Definitely would stay again
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great, clean place. Modern living.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great location. Lots of F&B , Supermarket nearby. Underground parking (chargeable) available. The team was very kind to let me Check in early aft a Red eye. And they located my missing item aft I Checked Out. Very appreciative of their kindness.
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Underground parking easily accessible. Large quiet rooms, friendly staff.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved the room and the layout was fantastic. Would have liked a 2nd bathroom as we were in a 2 bedroom apartment. The staff were very friendly and helpful. Have booked again for next year - location is ideal for getting to the tennis.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Great location walking distance to lots of different dinning experiences
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was clean and fairly quiet. People I met inside the building were all friendly. Apartment was so close to everything.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great accommodation. Centrally located. Clean, functional and well priced. I’ll definitely be staying here again.
Stayed 8 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Internet good. Quiet rooms.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Fantastic Melbourne accommodation

Fantastic accommodation, excellent location and very good quality. Staff very helpful
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
I really enjoyed my stay at this modern, clean and well equiped apartment. Location is excellent and parking very convenient.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Had a great overnight stay for my trip to the football. Easy secure parking and accessible to transport. Would recommend a stay.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great accommodation in an ideal location. Quiet, safe and seamless check-in and check-out.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location, extremely helpful & courteous staff
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We expected no more. Clean, excellent bathroom, great bed, convenient parking and security, busy area but still quiet, very convenient location. We will return.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Our checkin was quick, friendly and professional. Room was spotlessly clean. Underground parking was convenient and easy. Location was perfect - just a short walk to heaps of restaurants in Swan Street. Highly recommend!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love staying here , this is my second stay and another booked in August , so clean , comfortable and feels like a home away from home .
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Good position in Swan St Clean and tidy
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Property was clean and modern with all amenities required. Enjoyable stay, competitive pricing.
Stayed 1 night in Dec 2024