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Best Western Melbourne City

3.5 star property
Hotel with a rooftop terrace, 5-minute walk to Crown Casino

Choose dates to view prices

Best Western Melbourne City, in the heart of Melbourne, blends comfort with charm. Relax on the rooftop terrace or browse the library. Enjoy delicious meals at Stubby restaurant. The staff is always available to assist with any needs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Matchbox

Matchbox | 1 bedroom, individually decorated, individually furnished, soundproofing

Matchbox

8.0 out of 10
Very good
(56 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Separate bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, individually decorated, individually furnished, soundproofing

Standard Twin Room

7.4 out of 10
Good
(23 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Separate bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

Shoebox | 1 bedroom, individually decorated, individually furnished, soundproofing

Shoebox

8.4 out of 10
Very good
(72 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Separate bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | 1 bedroom, individually decorated, individually furnished, soundproofing

Rooftop Apartment

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
Dishwasher
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

1 bedroom, individually decorated, individually furnished, soundproofing

Standard King Room

7.4 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
16 Spencer Street, Melbourne, VIC, 3000

What's nearby

  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Marvel Stadium - 10 min walk - 0.6 miles
  • Melbourne Central - 15 min walk - 0.8 miles
  • Melbourne Cricket Ground - 4 min drive - 2.2 miles

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Palm Sugar Thai Cafe - ‬3 min walk
  • ‪The Hardware Société - ‬3 min walk
  • ‪Langlands Restaurant & Bar - ‬2 min walk
  • ‪Bistrot Bisou - ‬1 min walk
  • ‪Speakeasy HQ - ‬3 min walk

About this property

Best Western Melbourne City

Hotel near Melbourne Convention and Exhibition Centre
Located close to Crown Casino and Marvel Stadium, Best Western Melbourne City provides a rooftop terrace, a coffee shop/cafe, and a library. The on-site restaurant, Stubby, offers breakfast, brunch, lunch, and dinner. Free in-room WiFi and dry cleaning/laundry services are available to all guests.
You'll also enjoy perks such as:
  • Cooked-to-order breakfast (surcharge), a 24-hour front desk, and a front-desk safe
  • Luggage storage, an elevator, and tour/ticket assistance
  • Concierge services, a TV in the lobby, and books
  • Guest reviews give top marks for the helpful staff and location
Room features
All 114 individually furnished rooms offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and sound-insulated walls. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Heating and fans
  • Bathrooms with showers and free toiletries
  • 32-inch plasma TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

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Great Southern Hotel Melbourne
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  • Air conditioning
  • Breakfast available
8.2 out of 10, Very Good, 2,349 reviews
Great Southern Hotel Melbourne

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Is Best Western Melbourne City pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Best Western Melbourne City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Melbourne City?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Melbourne City located?

Located in Melbourne Central Business District, this hotel is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino. Marvel Stadium and Melbourne Central are also within 1 mi (2 km). Flagstaff Station is 16 minutes by foot and Melbourne Central Station is 22 minutes.

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Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 378 out of 1002 reviews
Rating 8 - Good. 403 out of 1002 reviews
Rating 6 - Okay. 144 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 29 out of 1002 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and bathroom, secure rooms
Stayed 2 nights in Nov 2025

8/10 Good

Mischa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always liked the location and style here.
Stayed 1 night in Aug 2025

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and area
Stayed 3 nights in May 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hopeful staff
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and location
Stayed 1 night in May 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities
Great place to stay for a short period of time. One or two nights for work
Stayed 1 night in Apr 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very convenient to the train station, Marvel Stadium and the Casino. The staff were very nice and friendly. I booked a small room (happy to pay a cheaper price) as it was only me and I was only staying for one night. I had all that I needed and I felt safe knowing that the external doors were locked at 10pm at night with staff still on duty. Will certainly book there again.
Stayed 1 night in Sep 2025

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and great
Stayed 1 night in Jul 2025

10/10 Excellent

Ravinder

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay
Stayed 6 nights in Nov 2024

8/10 Good

Catherine

Liked: Property conditions & facilities
Very nice staff, room VERY small
Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Clean and Central.
Stayed 1 night in May 2025

6/10 Okay

Jamie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff were all very friendly but cleanliness was definitely an issue
Stayed 6 nights in Jul 2025

6/10 Okay

YOSHIHITO

Liked: Cleanliness
Convenient location to visit Convention & Exhibition Centre. Room is very small, but well arranged.
Stayed 4 nights in May 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place for a short city stay
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to transport and shopping
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for what we needed. Bathroom a little small, not enough room to move and hard to get in shower but overall ok.
Stayed 1 night in May 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful very convenient place to stay for rail transport etc
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good price. Disappointed to find they no longer allow pets.
Stayed 2 nights in May 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small, but who goes to a wonderful city to sit in their room!!
Stayed 9 nights in Mar 2025

10/10 Excellent

Marysol

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location close to shops, train and good coffee. Clean room with the basics for a short stay.
Stayed 3 nights in Sep 2024

8/10 Good

Catherine r

Clean, helpful staff
Stayed 2 nights in Oct 2024

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Great stay. Needed a room during my layover in the CBD. Small room, but all I needed to rest, lay my luggage and shop, eat,until my flight. Very close to everything. On the tram line and very near the subway.
Stayed 1 night in Jan 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff and helpful. clean and comfortable rooms i have stayed there before and ill stay here again thank you very much
Stayed 2 nights in Aug 2024

10/10 Excellent

Sharon

I loved that although it was small in size it was beautifully designed and appointed.
Stayed 1 night in Jul 2024

8/10 Good

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central
Stayed 3 nights in Apr 2025

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