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Best Western Melbourne City

3.5 star property
Travelers can enjoy panoramic city views from the rooftop terrace or savor excellent food and drinks at Stubby restaurant, just steps from Crown Casino

Choose dates to view prices

Photo gallery for Best Western Melbourne City

Reception - Best Western Melbourne City (Melbourne)
Exterior - Best Western Melbourne City (Melbourne)
Daily cooked-to-order breakfast for a fee - Best Western Melbourne City (Melbourne)
Lobby - Best Western Melbourne City (Melbourne)
Rooftop Apartment | Private kitchen | Fridge, coffee/tea maker - Best Western Melbourne City (Melbourne)
Best Western Melbourne City, in the heart of Melbourne, blends comfort with charm. Relax on the rooftop terrace or browse the library. Enjoy delicious meals at Stubby restaurant. The staff is always available to assist with any needs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • Room service

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Twin Room

Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Triple Room

Individually decorated, individually furnished, soundproofing

Standard Triple Room

  • Sleeps 3
  • Free WiFi

View all photos for Matchbox

Matchbox | Individually decorated, individually furnished, soundproofing

Matchbox

8.2 out of 10
Very good
(66 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, soundproofing

Standard Twin Room

7.6 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Shoebox

Shoebox | Individually decorated, individually furnished, soundproofing

Shoebox

8.4 out of 10
Very good
(82 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Rooftop Apartment

Rooftop Apartment | Individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Shoebox Room

Individually decorated, individually furnished, soundproofing

Shoebox Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

Individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for King Apartment with Terrace

Individually decorated, individually furnished, soundproofing

King Apartment with Terrace

  • Sleeps 2
  • Free WiFi

Rooftop Apartment

  • Sleeps 2
  • Free WiFi

Matchbox

  • Sleeps 1
  • Free WiFi

Guest Room

  • Sleeps 3
  • Free WiFi

View all photos for Courtyard Room

Individually decorated, individually furnished, soundproofing

Courtyard Room

  • Sleeps 2
  • Free WiFi

Single Room

  • Sleeps 1
  • Free WiFi

About the neighborhood

Located in Melbourne Central Business District, a neighborhood in Melbourne, Best Western Melbourne City is in the entertainment district and near a metro station. Travelers who have shopping on the agenda can visit Melbourne Central and The District Docklands. Looking to enjoy an event or a game? See what's going on at Marvel Stadium or Melbourne Cricket Ground. Visit our Melbourne travel guide
Map
16 Spencer Street, Melbourne, VIC, 3000

What's nearby

  • SEA LIFE Melbourne
    SEA LIFE Melbourne
    3 min walk - 0.2 miles
  • Flinders Lane
    Flinders Lane
    3 min walk - 0.2 miles
  • Melbourne's Crown Casino Towers, part of the Crown Melbourne Casino and entertainment complex.
    Crown Casino
    3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre
    Melbourne Convention and Exhibition Centre
    3 min walk - 0.2 miles
  • Melbourne Central
    Melbourne Central
    15 min walk - 0.8 miles

Getting around

  • Southern Cross Station
    6 min walk
  • Flagstaff Station
    16 min walk
  • Melbourne Airport (MEL)
    24 min drive

Restaurants

  • McDonald's
    3 min walk
  • Schmucks
    4 min walk
  • Langlands Restaurant & Bar
    2 min walk
  • Namoo
    4 min walk
  • Waterside Hotel
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from April 1 2027 to July 31 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Best Western Melbourne City pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Best Western Melbourne City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Melbourne City?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Melbourne City located?

Located in Melbourne Central Business District, this hotel is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino. Marvel Stadium and Melbourne Central are also within 1 mi (2 km). Flagstaff Station is 16 minutes by foot and Melbourne Central Station is 22 minutes.

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Reviews

Best Western Melbourne City Reviews

8.2

Very Good

8.4

Cleanliness

7.8

Amenities

9.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 390 out of 1012 reviews
Rating 8 - Good. 404 out of 1012 reviews
Rating 6 - Okay. 142 out of 1012 reviews
Rating 4 - Poor. 48 out of 1012 reviews
Rating 2 - Terrible. 28 out of 1012 reviews

Reviews

Verified

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to everything I needed. Staff were friendly and I enjoyed the on-site bar and restaurant, the food was tasty.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, early check in, always stay there when in Melbourne
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy walk from southern cross station
Stayed 1 night in Mar 2026
Verified

8/10 Good

Debbie

Liked: Cleanliness, amenities
Staff were amazing and location was perfect
Stayed 1 night in Jan 2026
Verified

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities
Convenient location Good value for single traveller with basic but adequate facilities. Staff were very accommodating when I left my luggage on arriving early and it had been put in the room. 11am check out was a bonus.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Biyu

Liked: Cleanliness, staff & service, amenities
Easy check in. Clean room. Fair price. Good location. Very happy with my stay.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Maree

Liked: Cleanliness, staff & service
Staff were lovely and helpful.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Robert

Friendly staff.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Dil

Liked: Cleanliness, property conditions & facilities
Clean room and friendly staff
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

michael

Liked: Cleanliness, staff & service
Small fridges below standard, Small showers area, dated fittings in shower area ,good location
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Bradley

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Vary old ,door to bathroom didn’t work, nice outdoor space in our room. Laundry was good, staff were good
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Nadine Genevieve

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was spotless and the staff were so lovely
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff. Clean room.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Matthew Swann

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, great location, nice amenities
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Pradeep Reddy

Liked: Cleanliness, staff & service, amenities
Good stay
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing & the late checkout is handy. The location is so close to Southern Cross station.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

kenneth

Liked: Cleanliness, amenities, property conditions & facilities
well situated clean and helpful staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Michael Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
room was great and the hotel is in a perfect area
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the welcoming gift. Staff acknowledged my previous stays and left a lovely note Next time I would like to receive a chair with back support please 🙂 Just so it’s easier to access the desk within the room
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Just what we needed.. clean & comfortable. The staff are very helpful & the hotel is close to trains / trams..
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities
Friendly, clean and fast acting people
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, very clean modern room, very conveniently located. Staff polite and friendly.
Stayed 6 nights in Nov 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service
Yes the room was very clean and you have amazing friendly staff.
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Clean room , friendly proffesional staff, nice cafe`bar on site . quiet room most of the time. Good house keeping , great location . Easy to get around , walk , tram , train .very easy check in even @"01.30 am.
Stayed 6 nights in Jan 2026
Verified

6/10 Okay

Timothy

Liked: Cleanliness
Budget accomodation. Friendly staff. Close to transport
Stayed 3 nights in Nov 2025