See all properties

Best Western Melbourne City

3.5 star property
Travelers can enjoy panoramic city views from the rooftop terrace or savor excellent food and drinks at Stubby restaurant, just steps from Crown Casino

Choose dates to view prices

Photo gallery for Best Western Melbourne City

Reception - Best Western Melbourne City (Melbourne)
Property amenity - Best Western Melbourne City (Melbourne)
Courtyard Room | Individually decorated, individually furnished, soundproofing - Best Western Melbourne City (Melbourne)
Breakfast, lunch and dinner served - Best Western Melbourne City (Melbourne)
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area | Individually decorated, individually furnished, soundproofing - Best Western Melbourne City (Melbourne)
Best Western Melbourne City, in the heart of Melbourne, blends comfort with charm. Relax on the rooftop terrace or browse the library. Enjoy delicious meals at Stubby restaurant. The staff is always available to assist with any needs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • Room service

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2

View all photos for Standard Twin Room

Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2

View all photos for Standard Triple Room

Individually decorated, individually furnished, soundproofing

Standard Triple Room

  • Sleeps 3

View all photos for Matchbox

Matchbox | Individually decorated, individually furnished, soundproofing

Matchbox

8.2 out of 10
Very good
(64 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, soundproofing

Standard Twin Room

7.6 out of 10
Good
(24 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

Shoebox | Individually decorated, individually furnished, soundproofing

Shoebox

8.4 out of 10
Very good
(77 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | Individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Shoebox Room

Individually decorated, individually furnished, soundproofing

Shoebox Room

  • Sleeps 2

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

Individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Apartment with Terrace

Individually decorated, individually furnished, soundproofing

King Apartment with Terrace

  • Sleeps 2

Rooftop Apartment

  • Sleeps 2

Matchbox

  • Sleeps 1

View all photos for Courtyard Room

Individually decorated, individually furnished, soundproofing

Courtyard Room

  • Sleeps 2

Single Room

  • Sleeps 1

About the neighborhood

Located in Melbourne Central Business District, a neighborhood in Melbourne, Best Western Melbourne City is in the entertainment district and near a metro station. Travelers who have shopping on the agenda can visit Melbourne Central and The District Docklands. Looking to enjoy an event or a game? See what's going on at Marvel Stadium or Melbourne Cricket Ground. Visit our Melbourne travel guide
Map
16 Spencer Street, Melbourne, VIC, 3000

What's nearby

  • SEA LIFE Melbourne
    SEA LIFE Melbourne
    3 min walk - 0.2 miles
  • Melbourne city in the night
    Crown Casino
    3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre
    Melbourne Convention and Exhibition Centre
    3 min walk - 0.2 miles
  • Marvel Stadium
    Marvel Stadium
    10 min walk - 0.6 miles
  • Melbourne Central
    Melbourne Central
    15 min walk - 0.8 miles

Getting around

  • Southern Cross Station
    6 min walk
  • Flagstaff Station
    16 min walk
  • Melbourne Airport (MEL)
    24 min drive

Restaurants

  • McDonald's
    3 min walk
  • Schmucks
    4 min walk
  • Langlands Restaurant & Bar
    2 min walk
  • The Hardware Société
    3 min walk
  • Queen's Kebabs
    4 min walk

About this property

Best Western Melbourne City

Hotel near Melbourne Convention and Exhibition Centre
Located close to Crown Casino and Marvel Stadium, Best Western Melbourne City provides a rooftop terrace, a coffee shop/cafe, and a library. The on-site restaurant, Stubby, offers breakfast, brunch, lunch, and dinner. Free in-room WiFi and dry cleaning/laundry services are available to all guests.
You'll also enjoy perks such as:
  • Cooked-to-order breakfast (surcharge), concierge services, and books
  • Tour/ticket assistance, a TV in the lobby, and an elevator
  • A 24-hour front desk, luggage storage, and a front-desk safe
  • Guest reviews give top marks for the helpful staff and location
Room features
All 114 individually furnished rooms offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and sound-insulated walls. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Heating and fans
  • Bathrooms with showers and free toiletries
  • 32-inch plasma TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Similar properties

In-room safe, blackout drapes, iron/ironing board, free WiFi
Great Southern Hotel Melbourne
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.2 out of 10, Very Good, 2,446 reviews
Great Southern Hotel Melbourne
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Is Best Western Melbourne City pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Best Western Melbourne City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Melbourne City?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Melbourne City located?

Located in Melbourne Central Business District, this hotel is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino. Marvel Stadium and Melbourne Central are also within 1 mi (2 km). Flagstaff Station is 16 minutes by foot and Melbourne Central Station is 22 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Best Western Melbourne City Reviews

8.2

Very Good

8.4

Cleanliness

7.6

Amenities

9.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 379 out of 1003 reviews
Rating 8 - Good. 406 out of 1003 reviews
Rating 6 - Okay. 141 out of 1003 reviews
Rating 4 - Poor. 47 out of 1003 reviews
Rating 2 - Terrible. 30 out of 1003 reviews

Reviews

Verified

6/10 Okay

Bradley

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Vary old ,door to bathroom didn’t work, nice outdoor space in our room. Laundry was good, staff were good
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Robert

Friendly staff.
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

michael

Liked: Cleanliness, staff & service
Small fridges below standard, Small showers area, dated fittings in shower area ,good location
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff. Clean room.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the welcoming gift. Staff acknowledged my previous stays and left a lovely note Next time I would like to receive a chair with back support please 🙂 Just so it’s easier to access the desk within the room
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Dil

Liked: Cleanliness, property conditions & facilities
Clean room and friendly staff
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Nadine Genevieve

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was spotless and the staff were so lovely
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Pradeep Reddy

Liked: Cleanliness, staff & service, amenities
Good stay
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing & the late checkout is handy. The location is so close to Southern Cross station.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Matthew Swann

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, great location, nice amenities
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

kenneth

Liked: Cleanliness, amenities, property conditions & facilities
well situated clean and helpful staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Clean room , friendly proffesional staff, nice cafe`bar on site . quiet room most of the time. Good house keeping , great location . Easy to get around , walk , tram , train .very easy check in even @"01.30 am.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Just what we needed.. clean & comfortable. The staff are very helpful & the hotel is close to trains / trams..
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, very clean modern room, very conveniently located. Staff polite and friendly.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Michael Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
room was great and the hotel is in a perfect area
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service
Yes the room was very clean and you have amazing friendly staff.
Stayed 8 nights in Oct 2025
Verified

6/10 Okay

Timothy

Liked: Cleanliness
Budget accomodation. Friendly staff. Close to transport
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Room was good and clean. Staff were helpful. Shower leaked, mat was wet and excess water outside shower. Good a 2 night stay as it was convenient to our event.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and tidy. A bit dated but the bed was comfy and the water was hot. The occupant in the next room was noisey but that is not the fault of our host.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, amenities
Room was made up everyday. Staff were very helpful. Would definitely stay again, nice and close to everything
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Mischa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always liked the location and style here.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Racheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and clean. Small rooms but perfect for price. Friendly helpful staff. Would definitely stay here again.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities
Friendly staff. Conveniently located to airport bus and railway. Building a little date.
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Marianna

Staff were lovely! I had a problem with my initial room and was moved to another room. The new room itself was lovely apart from the loud airconditioner. The ground floor carpet in the hallway was disgusting, old and gathered in some parts. It also was not nice to have laundry in the area right outside the rooms- several cages of dirty sheets as well as clean. Overall the location was wonderful and the staff very lovely.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Athena

Liked: Property conditions & facilities
Room was clean
Stayed 4 nights in Nov 2025