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Heiss Hotel By Jalo

4.0 star property
A peaceful urban retreat where travelers can unwind in nature while staying close to El Poblado's popular parks and attractions

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Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers - Heiss Hotel By Jalo (Medellín)
Courtyard - Heiss Hotel By Jalo (Medellín)
Reception - Heiss Hotel By Jalo (Medellín)
Standard Room | Desk, soundproofing, free WiFi, bed sheets - Heiss Hotel By Jalo (Medellín)
Terrace/patio - Heiss Hotel By Jalo (Medellín)
Heiss Hotel sits in El Poblado's center, offering a quiet escape just steps from both Poblado and Lleras Parks. Guests can wander through the garden's greenery or catch up on work with in-room WiFi. The 24-hour front desk ensures travelers have support whenever they need it.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available

Room options

View all photos for Standard Room

Standard Room | Desk, soundproofing, free WiFi, bed sheets

Standard Room

9.2 out of 10
Wonderful
(40 reviews)

Highlights

Soundproofed
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 16 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Standard Room, Balcony

8.6 out of 10
Excellent
(36 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Desk, soundproofing, free WiFi, bed sheets

Junior Suite

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Kitchen
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in El Poblado, a neighborhood in Medellín, Heiss Hotel By Jalo is in the entertainment district and near a metro station. El Tesoro Shopping Park and Santafé Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Poblado Park and Lleras Park. Check out an event or a game at Atanasio Giradot Stadium, and consider making time for Pueblito Paisa, a top attraction not to be missed.
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Map
1460 Cra. 43F, Medellín, Antioquia, 050021

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.4 miles
  • Poblado Park - 8 min walk - 0.5 miles
  • Lleras Park - 11 min walk - 0.6 miles
  • Medellín Clinic - El Poblado - 14 min walk - 0.8 miles
  • Oviedo Shopping Center - 5 min drive - 2.5 miles

Getting around

  • Poblado Station - 11 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪General Cafe Bar - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Cambria - ‬3 min walk

About this property

Heiss Hotel By Jalo

Upscale hotel near Poblado Park
Lleras Park is located near Heiss Hotel By Jalo, which provides a swim-up bar, a poolside bar, and a garden. Free in-room WiFi, with speed of 25+ Mbps, and a gym are available to all guests.
Other perks include:
  • An outdoor pool along with sun loungers, pool umbrellas, and a lifeguard on site
  • Buffet breakfast (surcharge), an elevator, and a 24-hour front desk
  • Smoke-free premises
Room features
All 176 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 50-inch Smart TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

Does Heiss Hotel By Jalo have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–8:00 PM.

Is Heiss Hotel By Jalo pet-friendly?

Yes, pets are allowed at this property. There's a fee of COP 200000 per accommodation, per stay.

How much is parking?

Heiss Hotel By Jalo doesn't offer parking.

What time is check-in at Heiss Hotel By Jalo?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Heiss Hotel By Jalo?

Check-out is at noon.

Where is Heiss Hotel By Jalo located?

Located in El Poblado, this hotel is within a 10-minute walk of Monterrey Comercial Mall and Poblado Park. The Dancer's Park and Linear Park President are also within 15 minutes. Poblado Station is 11 minutes by foot and Industriales Station is 25 minutes.

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Reviews

Heiss Hotel By Jalo Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 827 out of 1131 reviews
Rating 8 - Good. 176 out of 1131 reviews
Rating 6 - Okay. 69 out of 1131 reviews
Rating 4 - Poor. 26 out of 1131 reviews
Rating 2 - Terrible. 33 out of 1131 reviews

Reviews

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service in all aspects of the Hotel.
Stayed 6 nights in Jan 2026

10/10 Excellent

Josue

Liked: Cleanliness, property conditions & facilities
Clean rooms, comfortable bed, great staff, top location!
Stayed 5 nights in Dec 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place great staff. Plenty of restaurants for lunch
Stayed 10 nights in Dec 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the hotels facilities (rooms, pool, gym, bar and restaurant so) are new and in great condition.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jamson

Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe hotel. The staff were friendly and the breakfast was better than expected.
Stayed 6 nights in Dec 2025

10/10 Excellent

jordan

Liked: Cleanliness, amenities
Room spotless, staff was very helpful and friendly
Stayed 2 nights in Dec 2025

8/10 Good

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and cozy
Stayed 5 nights in Jan 2026

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, great food ,.clean, great staff. Loved it.
Stayed 7 nights in Dec 2025

10/10 Excellent

Cameil

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean and the place was overall comfortable.
Stayed 5 nights in Nov 2025

10/10 Excellent

t

Liked: Cleanliness, amenities, property conditions & facilities
Super rooftop and breakfast was nice. Swimming pool and jacuzzi a bonus. Nice helpful team. The lady at the desk was incredibly helpful on arrival. Also helped with my leg, from security to restaurant.
Stayed 1 night in Dec 2025

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, comfortable and really clean but the customer service experience makes it a really good place to stay in when in Medellin
Stayed 3 nights in Dec 2025

10/10 Excellent

Viviana

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! Centrally located! Amazing staff! Definitely recommended! Great restaurants near by!
Stayed 4 nights in Dec 2025

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Room was great for people who are looking for a place to sleep, it was close by to the entertainment areas. Hotel employees were great, very tranquil area.
Stayed 2 nights in Nov 2025

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, comfortable rooms, great staff, greta rooms, Greta locations and Greta food.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sehwon

Liked: Cleanliness, amenities, property conditions & facilities
The room service and staff were amazing I literally wouldn’t of had it any other way
Stayed 7 nights in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
I really love the location of the hotel plus how they keep everything so clean. Totally will recommend this place to friends and family.
Stayed 2 nights in Oct 2025

10/10 Excellent

javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great nice staff clean, the only thing was that our flight was early and made us wait till 3pm to check in we were tired
Stayed 4 nights in Dec 2025

8/10 Good

Geovane

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean, and the daily housekeeping was a great bonus — fresh towels every day were much appreciated. The room itself was quite small, which may feel cramped for some, but I really loved the outdoor balcony. The rooftop pool is also a nice feature with a great view. The location is excellent: extremely walkable and very close to Provenza, with many great restaurants just steps away. Overall, a great stay for the location and cleanliness, but keep in mind the rooms are on the smaller side.
Stayed 7 nights in Dec 2025

10/10 Excellent

Kendel

Liked: Cleanliness, amenities, property conditions & facilities
Yes rooms were great
Stayed 6 nights in Nov 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect from check-in to check-out.
Stayed 3 nights in Oct 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and the security on the hotel is amazing
Stayed 8 nights in Oct 2025

10/10 Excellent

Harry

Liked: Cleanliness, amenities, property conditions & facilities
The guys in the front desk were phenomenal specially Jhonatan. I had an issue with my original reservations and he was able to fixed and get me my room on a timely fashion. The customer service and the empathy that we received from the hotel staff was outstanding I truly recommend this hotel .
Stayed 3 nights in Dec 2025

10/10 Excellent

Dianelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and in a great location, as well as the staff was really nice and gave great services, the pool was beautiful and warm! Only thing I hated was the breakfast. The food was really bad not a lot of options either
Stayed 5 nights in Nov 2025

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room are very smalll but good for few days Very convenient location
Stayed 2 nights in Oct 2025