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Heiss Hotel - By Jalo

4.0 star property
Hotel with an outdoor pool, a short walk to Poblado Park

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Photo gallery for Heiss Hotel - By Jalo

Outdoor pool, pool umbrellas, lifeguards on site
Luxury Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi
Reception
Restaurant
Terrace/patio

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • Pet friendly

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi

Luxury Room, Balcony, City View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Kitchen
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi

Superior Room, Balcony, City View

8.8 out of 10
Excellent
(26 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View | 1 bedroom, desk, soundproofing, free WiFi

Standard Room, City View

9.0 out of 10
Wonderful
(32 reviews)

Highlights

Soundproofed
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
1460 Cra. 43F, Medellín, Antioquia, 050021

What's nearby

  • Poblado Park - 6 min walk - 0.4 miles
  • Lleras Park - 10 min walk - 0.6 miles
  • Medellín Clinic - El Poblado - 13 min walk - 0.7 miles
  • Oviedo Shopping Center - 2 min drive - 1.4 miles
  • Santafé Mall - 2 min drive - 1.6 miles

Getting around

  • Poblado Station - 10 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 36 min drive

Restaurants

  • ‪Foxey Pub - ‬3 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Pizzería Olivia - ‬3 min walk
  • ‪Gabo - ‬2 min walk
  • ‪Ganso & Castor Café - Bistró - ‬3 min walk

About this property

Heiss Hotel - By Jalo

Upscale hotel near Poblado Park
Lleras Park is located near Heiss Hotel - By Jalo, which provides a swim-up bar, a garden, and a gym. Guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with pool umbrellas, a lifeguard on site, and a swim-up bar
  • Cooked-to-order breakfast (surcharge), smoke-free premises, and a 24-hour front desk
  • An elevator
Room features
All 176 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 50-inch Smart TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

Does Heiss Hotel - By Jalo have a pool?

Yes, this property has an outdoor pool.

Is Heiss Hotel - By Jalo pet-friendly?

Yes, pets are allowed at this property. There's a fee of COP 200000 per accommodation, per stay.

How much is parking at Heiss Hotel - By Jalo?

Heiss Hotel - By Jalo doesn't offer parking.

What time is check-in at Heiss Hotel - By Jalo?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Heiss Hotel - By Jalo?

Check-out is at noon.

Where is Heiss Hotel - By Jalo located?

Located in El Poblado, this hotel is within a 10-minute walk of Monterrey Comercial Mall and Poblado Park. Lleras Park and Medellín Clinic - El Poblado are also within 1 mi (2 km). Poblado Station is 10 minutes by foot and Industriales Station is 25 minutes.

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Heiss Hotel - By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 493 out of 692 reviews
Rating 8 - Good. 115 out of 692 reviews
Rating 6 - Okay. 45 out of 692 reviews
Rating 4 - Poor. 19 out of 692 reviews
Rating 2 - Terrible. 20 out of 692 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

cade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very clean beautiful area
Stayed 4 nights in Jul 2025

10/10 Excellent

maria TERESA

Liked: Cleanliness, amenities, property conditions & facilities
convenient location, excellent breakfast
Stayed 3 nights in Jul 2025

10/10 Excellent

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, very clean, and the staff is great I really enjoyed my stay.
Stayed 8 nights in Jun 2025

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Jun 2025

10/10 Excellent

algesiria

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place close to shops and restaurants
Stayed 4 nights in Jul 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time, it was an awesome choice and very affordable.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ricky Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice stay for my first time in Medellin Columbia.
Stayed 9 nights in Jul 2025

10/10 Excellent

ROMULO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money,amazing beds and pillows
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos E. Baez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great experience! Our room was fantastic, the staff was super cool, and the hotel is very close to amazing restaurants.
Wall arts
Pool
Stayed 6 nights in Jul 2025

10/10 Excellent

Genaro

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in a nice area. Great value.
Stayed 4 nights in Jul 2025

10/10 Excellent

Adonis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my entire time on the property. The staff were super friendly and helpful. The area is safe to walk around and easy to get to other places from.
Stayed 7 nights in Jul 2025

10/10 Excellent

Darrell Keith

Liked: Cleanliness, amenities, property conditions & facilities
This was a great place to stay. Staff and all was great
Stayed 5 nights in Jun 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 6 nights in May 2025

10/10 Excellent

Terrence

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view. Clean , safe, and quiet.
Stayed 3 nights in Jul 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members where amazing , will return and recommend friends and family.
Stayed 5 nights in Jun 2025

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Good staying for business trips
Stayed 3 nights in Mar 2025

6/10 Okay

Tony

They have no parking and the pool was closed. The hotel has a good relation price-quality is fair
Stayed 2 nights in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Jul 2025

10/10 Excellent

Jemaine

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel so far
Stayed 2 nights in Jun 2025

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay! Definitely will come back
Stayed 2 nights in May 2025

10/10 Excellent

CodeAholic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy place
Stayed 3 nights in May 2025

8/10 Good

rohan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, friendly staff, clean rooms, close to nice restaurants and center of town. Great views from balconies and roof bar. Rooms a bit small, no ironing board or suitcase seats.
Stayed 4 nights in Jul 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Close to the popular center of Provenza, Beautiful area, very nice & clean room, staff helpful and attentive
Stayed 4 nights in Jun 2025

10/10 Excellent

Vanessa Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Kathya

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was perfect. The staff was very friendly. The rooftop bar was a plus
Stayed 3 nights in Jun 2025