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Heiss Hotel By Jalo

4.0 star property
A peaceful urban retreat where travelers can unwind in nature while staying close to El Poblado's popular parks and attractions

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Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers - Heiss Hotel By Jalo (Medellín)
Creator video - submitted by Bryn Elise
Standard Room | Desk, soundproofing, free WiFi, bed sheets - Heiss Hotel By Jalo (Medellín)
Courtyard - Heiss Hotel By Jalo (Medellín)
Restaurant - Heiss Hotel By Jalo (Medellín)
Heiss Hotel sits in El Poblado's center, offering a quiet escape just steps from both Poblado and Lleras Parks. Guests can wander through the garden's greenery or catch up on work with in-room WiFi. The 24-hour front desk ensures travelers have support whenever they need it.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

View all photos for Standard Room

Standard Room | Desk, soundproofing, free WiFi, bed sheets

Standard Room

9.0 out of 10
Wonderful
(44 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, Balcony

Standard Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Standard Room, Balcony

8.6 out of 10
Excellent
(45 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Desk, soundproofing, free WiFi, bed sheets

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, Balcony

Superior Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Superior Room, Balcony

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in El Poblado, a neighborhood in Medellín, Heiss Hotel By Jalo is in the entertainment district and near a metro station. Oviedo Shopping Center and El Tesoro Shopping Park are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Poblado Park and Lleras Park. Check out an event or a game at Atanasio Giradot Stadium, and consider making time for Pueblito Paisa, a top attraction not to be missed. Visit our Medellín travel guide
Map
1460 Cra. 43F, Medellín, Antioquia, 050021

What's nearby

  • Foto aérea del Parque de El Poblado, en la ciudad de Medellín, aparece la Iglesia de San José, Católica.
    Poblado Park
    10 min walk - 0.5 miles
  • Monterrey Comercial Mall
    6 min walk - 0.4 miles
  • Medellín Clinic - El Poblado
    14 min walk - 0.8 miles
  • Lleras Park
    14 min walk - 0.8 miles
  • Oviedo Shopping Center
    5 min drive - 2.3 miles

Getting around

  • Poblado Station
    11 min walk
  • Jose Maria Cordova Intl. Airport (MDE)
    35 min drive

Restaurants

  • Restaurante Pato Pekín
    1 min walk
  • Foxey Pub
    4 min walk
  • General Cafe Bar
    3 min walk
  • Smash Avocaderia
    3 min walk
  • Clemente Café Y Flores
    3 min walk

About this property

Heiss Hotel By Jalo

Upscale hotel near Poblado Park
Lleras Park is located near Heiss Hotel By Jalo, which provides a swim-up bar, a poolside bar, and a garden. Free in-room WiFi, with speed of 25+ Mbps, and a gym are available to all guests.
Other perks include:
  • An outdoor pool along with sun loungers, pool umbrellas, and a lifeguard on site
  • Buffet breakfast (surcharge), smoke-free premises, and a 24-hour front desk
  • An elevator
Room features
All 176 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 50-inch Smart TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Heiss Hotel By Jalo have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–8:00 PM.

Is Heiss Hotel By Jalo pet-friendly?

Yes, pets are allowed at this property. There's a fee of COP 200000 per accommodation, per stay.

How much is parking?

Heiss Hotel By Jalo doesn't offer parking.

What time is check-in at Heiss Hotel By Jalo?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Heiss Hotel By Jalo?

Check-out is at noon.

Where is Heiss Hotel By Jalo located?

Located in El Poblado, this hotel is within a 10-minute walk of Monterrey Comercial Mall and Poblado Park. Lleras Park and Medellín Clinic - El Poblado are also within 1 mi (2 km). Poblado Station is 11 minutes by foot and Industriales Station is 25 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Heiss Hotel By Jalo Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1140 out of 1538 reviews
Rating 8 - Good. 224 out of 1538 reviews
Rating 6 - Okay. 97 out of 1538 reviews
Rating 4 - Poor. 34 out of 1538 reviews
Rating 2 - Terrible. 43 out of 1538 reviews

Reviews

Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff
Stayed 8 nights in May 2026
Verified

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff very helpful.
Stayed 4 nights in May 2026
Verified

8/10 Good

David Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. Great location
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Great place to stay staff was amazing very nice area!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything and staff is friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kristofer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heiss is my home in Medellin is the best hotel security and location are A+
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Oluseyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Location. Location. If you don’t mind a very small room and thin walls, this property is perfect. Price could be lower, but the location + amenities make it pretty fair. I wouldn’t stay here again, but it got the job done for this trip.
Stayed 9 nights in May 2026
Verified

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities
Breakfast was excellent and clean rooms as well as great location. However the bed (mattress) was too hard. They provided a support after a few days. But other than that we had a great time
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Estania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful the staff was so nice place is beautiful
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Nicholas

Liked: Cleanliness
Great hotel, very clean, attentive staff, rooms are small but nice, more options for storing clothes would be a plus but the in room iron came in handy due to living out of suitcase
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Yelissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Hotel Heiss by Jalo in Medellín. The hotel was beautiful, modern, and very clean. The staff was friendly, helpful, and always willing to assist with anything we needed. The location was excellent, close to restaurants, shops, and many popular attractions, making it easy to get around the city. The rooms were comfortable, well-maintained, and had everything needed for a relaxing stay. I also loved the overall atmosphere of the hotel—it felt safe, welcoming, and stylish. I would definitely stay here again and highly recommend it to anyone visiting Medellín. Thank you for making our trip even more enjoyable!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast wash top of the line and fresh
Stayed 4 nights in Apr 2026
Verified

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location good food my only complaint are the beds are hard
Stayed 8 nights in Apr 2026
Verified

10/10 Excellent

Avital

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot with great service. The rooms are economical, but they have what you need. The rooftop pool is great with great fuse. The breakfast was great! Hotel staff is very helpful. Only annoying thing was the gal checking me out was taking too long and trying to charge me for things that I did not purchase.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean, rooms a bit small even with balcony upgrade, but a wonderful place
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Natalia González

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, staff were always attentive and kind. Breakfast options changed daily
View from bedroom
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Yesenia Maldonado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, the view from balcony amazing, nice staff, pool beautiful in the terrace which amazing view and breakfast delicious.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Martha

Liked: Cleanliness
I had a wonderful experience with my kid. The staff and hotel amenities were amazing!
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Jorge

Liked: Cleanliness
I not spect very Small room, clean is good, the must staff is friendly, good location.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with awesome view
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and highly recommended
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent new property with beautiful views and a walkable safe neighborhood
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and quite helpful. They made sure I had everything I needed.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management and clean property rooms kind of small.
Stayed 3 nights in Mar 2026