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Elcielo Hotel & Restaurant

4.0 star property
Hotel with a 24-hour fitness center, a short walk to Poblado Park

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Photo gallery for Elcielo Hotel & Restaurant

Outdoor pool, sun loungers
Luxury Room | Premium bedding, in-room safe, desk, laptop workspace
Interior entrance
Front of property
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Luxury Room

Luxury Room | View from room

Luxury Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room | Premium bedding, in-room safe, desk, laptop workspace

Junior Double Room

Highlights

Air conditioning
Connecting rooms available
Smart TV
Premium bedding
Blackout drapes/curtains
Separate bathtub and shower
Bathrobes
Rainfall showerhead
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room

Highlights

Air conditioning
Connecting rooms available
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Separate bathtub and shower
Bathrobes
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
43c36 Cl. 7D, Medellín, Antioquia, 050022

What's nearby

  • Poblado Park - 4 min walk - 0.3 miles
  • Medellín Clinic - El Poblado - 7 min walk - 0.4 miles
  • Lleras Park - 10 min walk - 0.6 miles
  • Oviedo Shopping Center - 15 min walk - 0.8 miles
  • Santafé Mall - 18 min walk - 1.0 mile

Getting around

  • Poblado Station - 10 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪Restaurante La Matriarca - ‬2 min walk
  • ‪Urbania Café No. 8 - ‬2 min walk
  • ‪Cambalache Parrilla Argentina - ‬4 min walk
  • ‪Cafe Dragon - ‬2 min walk
  • ‪Pronta Pasta - ‬4 min walk

About this property

Elcielo Hotel & Restaurant

Upscale hotel near Santafé Mall
Close to Poblado Park and Lleras Park, Elcielo Hotel & Restaurant provides a free daily manager's reception, a library, and dry cleaning/laundry services. Be sure to enjoy a meal at El Cielo, the on-site fine-dining restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Buffet breakfast (surcharge), an elevator, and a front-desk safe
  • Coworking spaces, a 24-hour front desk, and smoke-free premises
  • Tour/ticket assistance, luggage storage, and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Elcielo Hotel & Restaurant offer comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and separate tubs/showers
  • 65-inch Smart TVs with premium channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: COP 95,000 for adults and COP 95,000 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Cielo

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 65-inch smart TV with premium cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Renovations and closures

The property will be renovating from April 21 2025 to April 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 95000 for adults and COP 95000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Elcielo Hotel Restaurant
El Cielo Hotel Restaurant
Elcielo & Restaurant Medellin
Elcielo Hotel & Restaurant Hotel
Elcielo Hotel & Restaurant Medellín
Elcielo Hotel & Restaurant Hotel Medellín

Frequently asked questions

Does Elcielo Hotel & Restaurant have a pool?

Yes, this property has an outdoor pool.

Is Elcielo Hotel & Restaurant pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Elcielo Hotel & Restaurant?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Elcielo Hotel & Restaurant?

Check-out is at noon.

Where is Elcielo Hotel & Restaurant located?

Located in El Poblado, this hotel is within a 5-minute walk of Linear Park President and Poblado Park. Lleras Park and Santafé Mall are also within 1 mi (2 km). Poblado Station is 10 minutes by foot and Aguacatala Station is 28 minutes.

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Elcielo Hotel & Restaurant Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 187 out of 224 reviews
Rating 8 - Good. 20 out of 224 reviews
Rating 6 - Okay. 10 out of 224 reviews
Rating 4 - Poor. 2 out of 224 reviews
Rating 2 - Terrible. 5 out of 224 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 4 nights in Apr 2025

10/10 Excellent

Hanan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing food, and kindest staff!
Stayed 3 nights in Mar 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, five star food, great amenities
Stayed 5 nights in Feb 2025

8/10 Good

Reza

Liked: Amenities, property conditions & facilities
Restaurant was over rated. Italian restaurant was too salty, not a good Italian food. Upstairs had a19 course dinner, small plates of food that I didn’t care about that much! We were told to wash our hands with chocolate we got up and left for a real restaurant that brings a plate of food at once! Hotel was awesome
Stayed 2 nights in May 2025

10/10 Excellent

Sunetra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in the heart of El Poblado. The meals at El Cielo - the restaurant in the hotel is one of the best meals I've had in my whole life. Highly recommend!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury at its finest! Outstanding service from check in/ during and checkout. Next level experience!
Stayed 2 nights in Feb 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully designed hotel in a great neighbourhood. Friendly, polite staff. Excellent breakfast. Our standard room was very small (only one bedside table) so consider upgrading if you are staying for a long time.
Stayed 3 nights in Jan 2025

8/10 Good

Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Service at breakfast could be more customer oriented.
Stayed 2 nights in Dec 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean and amazing the staff were especially David and Daniela, i cannot wait to go back!
Stayed 2 nights in Oct 2024

10/10 Excellent

Delmayris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaizing
Stayed 2 nights in Nov 2024

10/10 Excellent

Nini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel everything is 10+
Stayed 2 nights in Oct 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing 5 Star

Amazing location. Staff was so nice and helpful. 5 Star services. Rooms and amenities are really outstanding. The restaurants on site are very good. Super comfy beds. Food and drinks inside the rooms were all included. Great espresso bar in the Lobby is also included. Rooftop pool is not big but it’s perfect to relax.
Stayed 1 night in Feb 2025

10/10 Excellent

Lakeith

Liked: Cleanliness, staff & service, property conditions & facilities
The best hospitality ever experienced!
Stayed 5 nights in Oct 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is quite amazing, clean and great staff
Stayed 1 night in Jun 2024

10/10 Excellent

Carlos

Liked: Staff & service, property conditions & facilities
Amazing Hotel. Wonderful architecture, wonderful decoration, phenomenal food and ambiance.
Stayed 1 night in Jul 2024

6/10 Okay

peneloe

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful hotel but…. Impossible to rest

It is impossible to rest, music and people talking until midnight.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service! Outstanding food!
Stayed 5 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 3 nights in Nov 2024

10/10 Excellent

Fawzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Colombia!
Stayed 2 nights in May 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great over my stay, no complains
Stayed 5 nights in Jul 2024

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
El Cielo is definitely the best hotel in Medellin and my favorite place to spend time. Best staff, quality of service, and luxury amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Dixania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel love it
Stayed 3 nights in Jan 2023

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best experience ive had in a while, everyone is super friendly, the hotel is super clean, I would definitely recommend this hotel!
Stayed 5 nights in Apr 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the room.
Stayed 5 nights in Apr 2024