From 29 April 2025 until the end of the Hajj season, accommodations in Makkah will only accept travelers with a valid Hajj permit or an official Makkah entry permit issued to residents.
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Sheraton Makkah Jabal Al Kaaba Hotel

Property class: 4

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Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

A high-rise hotel with multiple floors, a prominent entrance, and a modern design. - Sheraton Makkah Jabal Al Kaaba Hotel (Makkah)
Property video
View from room - Sheraton Makkah Jabal Al Kaaba Hotel (Makkah)
A modern restaurant with blue seating, marble flooring, and contemporary lighting fixtures. - Sheraton Makkah Jabal Al Kaaba Hotel (Makkah)
A modern reception area with marble reception desks, a decorative wall with geometric patterns, and a seating area with two armchairs. - Sheraton Makkah Jabal Al Kaaba Hotel (Makkah)
A short walk from Great Mosque of Makkah and Kaaba, Sheraton Makkah Jabal Al Kaaba Hotel provides a coffee shop/cafe, a playground, and a library. Treat yourself to a massage or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as dry cleaning/laundry services and a business center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Business services

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Traditional Room, 2 Twin Beds, Smoking

A hotel room with two beds, a desk, a TV, and a seating area.

Traditional Room, 2 Twin Beds, Smoking

9.0 out of 10
Wonderful
(27 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Traditional Room, 3 Twin Beds, Smoking

A hotel room with two beds, a desk with a TV, a chair, and a view of a mountainous landscape.

Traditional Room, 3 Twin Beds, Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

View all photos for Superior Room, 1 Double Bed (Executive Level)

A modern hotel lobby with a seating area, a dining setup, and a buffet.

Superior Room, 1 Double Bed (Executive Level)

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Junior Suite, 1 Bedroom, Smoking

A hotel room with a sofa, armchair, desk, and a painting on the wall.

Junior Suite, 1 Bedroom, Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Suite, 1 Bedroom, Smoking

A hotel room with a bed, a desk with a TV, a sofa, and a dining table with chairs.

Deluxe Suite, 1 Bedroom, Smoking

  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

View all photos for Suite, 2 Twin Beds, Smoking, Tower

A modern hotel room with a large window, a blue sofa, a round coffee table, and a chandelier.

Suite, 2 Twin Beds, Smoking, Tower

  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Suite, 1 Double Bed, Smoking, Tower

A conference room with a wooden table, six upholstered chairs, a large abstract painting, and blue padded walls.

Suite, 1 Double Bed, Smoking, Tower

  • City view
  • 115 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free wired internet

View all photos for Suite, 1 Double Bed, Smoking, Tower

A modern hotel room with a blue sofa, beige armchairs, a round coffee table, and a chandelier.

Suite, 1 Double Bed, Smoking, Tower

  • City view
  • 175 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed
  • Free wired internet

View all photos for Executive Suite, 1 Bedroom, Smoking

A hotel room with a large window, a sofa, a desk, a chair, and a small table.

Executive Suite, 1 Bedroom, Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

View all photos for Suite, 2 Twin Beds, Smoking, Tower

View from property

Suite, 2 Twin Beds, Smoking, Tower

  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Suite, 1 Bedroom

A modern hotel lobby with a seating area, a dining setup, and a buffet.

Superior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Traditional Room, 2 Twin Beds, Smoking

A hotel room with a bed, a desk with a chair, a TV, a mirror, and a window with curtains.

Traditional Room, 2 Twin Beds, Smoking

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds

A hotel room with a bed, a desk with a chair, a TV, a mirror, and a window with curtains.

Superior Room, 2 Twin Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

Room

  • Sleeps 3
  • Free wired internet

Room

  • Sleeps 2
  • Free wired internet

About the neighborhood

Located in Makkah City Center, a neighborhood in Makkah, Sheraton Makkah Jabal Al Kaaba Hotel is near a train station and near theme parks. Notable landmarks in the area include Great Mosque of Makkah and Kaaba. Traveling with kids? Consider Al-Hukair Time and Woosh Entertainment Center Mecca. Visit our Makkah travel guide
Map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231

What's nearby

  • A large mosque with two tall minarets and a spacious courtyard.
    Great Mosque of Makkah
    2 min walk - 0.1 miles
  • A cityscape at dusk with illuminated skyscrapers and a prominent tower with a spire.
    The Clock Towers
    11 min walk - 0.6 miles
  • A large crowd surrounding the Kaaba in a historic courtyard with modern buildings in the background.
    Kaaba
    13 min walk - 0.7 miles
  • King Fahad Gate
    10 min walk - 0.6 miles
  • Souk Al-Khalil
    11 min walk - 0.6 miles

Getting around

  • Makkah Station
    10 min drive
  • King Abdulaziz Intl. Airport (JED)
    71 min drive

Restaurants

  • Zamzam Cafe | زمزم كافيه
    9 min walk
  • ARCHI
    13 min walk
  • AlTayebat restaurant interContinental | مطعم الطيبات انتركونتيننتال
    8 min walk
  • Executive Lounge
    15 min walk
  • ALBAIK | البيك
    9 min walk

Similar properties

A spacious lobby with a high ceiling, a central atrium, and red seating areas.
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Makkah City Center
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 1,000 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 86.50 for adults and SAR 43.25 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Al Firdous Restaurant
  • Asia Restaurant
  • Chocolate Lounge

Things to do

  • Free children's club
  • Library
  • Playground

Family friendly

  • Baby toys
  • Children's games
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 161 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Spa

  • In-room massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in hallways (31 inches high)
  • Handrails in stairways (30 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (38 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 29 floors
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Composting
  • Computer monitor
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches used
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 120.0 per day
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 86.5 for adults and SAR 43.25 for children
  • Rollaway bed fee: SAR 120.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10002512

We should mention

Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property class

This property has received its official star rating from Saudi Ministry of Tourism.

Frequently asked questions

Is Sheraton Makkah Jabal Al Kaaba Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Sheraton Makkah Jabal Al Kaaba Hotel?

Check-in start time: 4 PM; Check-in end time: 5 PM.

What time is check-out at Sheraton Makkah Jabal Al Kaaba Hotel?

Check-out is at noon.

Where is Sheraton Makkah Jabal Al Kaaba Hotel located?

This family-friendly Makkah hotel is located in the historical district, within a 15-minute walk of Great Mosque of Makkah, Kaaba, and The Clock Towers. 60th Street and Alkhalil Courtyard are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

8.6

Excellent

9.0

Cleanliness

6.8

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 277 out of 469 reviews
Rating 8 - Good. 105 out of 469 reviews
Rating 6 - Okay. 44 out of 469 reviews
Rating 4 - Poor. 15 out of 469 reviews
Rating 2 - Terrible. 28 out of 469 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is Very close to The Great Mosque Al haram.
Stayed 8 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was friendly and courteous.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff were very nice and helpful. This was my second stay and I would book again.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff and service.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean staff are kind
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lujain and ishaq were great at the restaurants
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff, very comfort bed, clean room, walking distance to Haram
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was well stocked with a lovely view, staff were all very friendly and polite. Location is better than the Jabal Omar hotels as you don’t have to walk through the crowded taxi rank area to reach the haram. This is one of the better valued 5 star hotels in the area.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good stuff, clean room
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very professional and yes room was very clean every day
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing area and staff, hotel is c clean, food is delicious
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great location
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and good options for breakfast. Would definitely stay here again
Stayed 6 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and great location for visiting the Haram. Happy to stay at the hotel when we next visit.
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the price
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is brilliant. Very helpful and efficient.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was too crowded and could be better. Otherwise great location
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I liked the cleaning services
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the mosque and close to the dining options near the Haram.. kind staff
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, stay, and location

Excellent hotel and staff. Very nice and convenient location to grand mosque. Staff are very friendly and always looking out for you. Rooms are very comfortable.
Stayed 10 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff ,convenient to reach haram
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Amenities
The staff are excellent. They upgraded us to a huge suite. Best of the best
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Sheraton was truly enjoyable. The hotel is comfortable, well maintained, and very convenient, making it easy to relax from the moment you arrive. What really makes Sheraton stand out, however, is the exceptional staff. Their professionalism and genuine, client-focused service made a real difference throughout my stay. A special shout-out to the front desk and lounge teams, especially Nashwa and Safaa, whose warmth, attentiveness, and care went above and beyond. They made me feel welcomed and well looked after at every interaction. I would happily recommend this hotel and look forward to staying again.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent

Close to the HARAM , GREAT STAFF.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming, helpful, and friendly Clean Room, Comfortable and well-equipped 5 -7 mins to walk for Haram highly recommend this place.
Stayed 4 nights in Jul 2024