From 29 April 2025 until the end of the Hajj season, accommodations in Makkah will only accept travelers with a valid Hajj permit or an official Makkah entry permit issued to residents.
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Zamzam Pullman Makkah

Property class: 4

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Photo gallery for Zamzam Pullman Makkah

A buffet with various food items and drinks, including fruits, salads, and beverages. - Zamzam Pullman Makkah (Makkah)
Property video
A reception desk with a wooden finish, a potted plant, and a wall-mounted sign. - Zamzam Pullman Makkah (Makkah)
A luxurious lounge with ornate chandeliers, red sofas, and intricate wall designs. - Zamzam Pullman Makkah (Makkah)
A view of a large mosque complex with multiple minarets and a central courtyard. - Zamzam Pullman Makkah (Makkah)
A short walk from The Clock Towers and Kaaba, Zamzam Pullman Makkah provides a shopping mall on site, a coffee shop/cafe, and a library. Indulge in a massage at Enaya, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a gym.

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Classic Room, 2 Single Size Beds, City View

A hotel room with two beds, a desk, a chair, a dining table, and a view of the city.

Classic Room, 2 Single Size Beds, City View

7.6 out of 10
Good
(38 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Single Size Beds, Haram View

A hotel room with two beds, a desk, a chair, a dining table, and a view of the city.

Classic Room, 2 Single Size Beds, Haram View

  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 4 Single Size Beds, City View

A hotel room with three beds, a desk with a TV, and a window with curtains.

Classic Room, 4 Single Size Beds, City View

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Classic Junior Suite, 2 Single Size Beds, City View

A hotel room with a large bed, a desk, a chair, a lamp, and a view of the city through large windows.

Classic Junior Suite, 2 Single Size Beds, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, City View (Accessible)

A hotel room with two beds, a desk, a chair, a small table, and a vase of flowers.

Deluxe Room, 2 Twin Beds, City View (Accessible)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Single Size Beds, Haram Courtyard View

A hotel room with two beds, a desk, a chair, a dining table, and a view of the city.

Classic Room, 2 Single Size Beds, Haram Courtyard View

7.2 out of 10
Good
(11 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 3 Single Size Beds, City View

A hotel room with two beds, a desk, a chair, and a view of a cityscape through large windows.

Classic Room, 3 Single Size Beds, City View

7.0 out of 10
Good
(13 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Room, 3 Single Size Beds, Haram View

A hotel room with two beds, a desk, a chair, and a view of a cityscape through large windows.

Classic Room, 3 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds
  • Free WiFi

View all photos for Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

A modern hotel room with a sofa, armchair, dining table, and a TV.

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, 2 Single Size Beds, City View

A modern hotel room with a large bed, a bathroom with a vanity, and a view of the sky.

Deluxe Junior Suite, 2 Single Size Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

A hotel room with a dining area, a TV, a wardrobe, and a mirror.

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

A hotel room with a dining area, a TV, a wardrobe, and a mirror.

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

A hotel room with a dining area, a TV, a wardrobe, and a mirror.

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

A hotel room with a dining area, a TV, a wardrobe, and a mirror.

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • City view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Single Size Beds, City View

A hotel room with two beds, a desk, a chair, a small table, and a vase of flowers.

Deluxe Room, 2 Single Size Beds, City View

7.0 out of 10
Good
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Single Size Beds, Haram Courtyard View

A hotel room with two beds, a desk, a chair, a small table, and a vase of flowers.

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Single Size Beds, Partial Kaaba View

A hotel room with two beds, a desk, a chair, a small table, and a vase of flowers.

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room 2 Single beds ( Haram View )

A hotel room with two beds, a desk, a chair, a small table, and a vase of flowers.

Deluxe Room 2 Single beds ( Haram View )

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Suite, Multiple Beds, Courtyard View

A person reading a book in a room with large windows, a small table with a cup and a shoe, and a chair.

Classic Suite, Multiple Beds, Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

Classic Suite, Multiple Beds, City View (Executive)

  • Sleeps 7
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Makkah City Center neighborhood, Zamzam Pullman Makkah is connected to a shopping center. Notable landmarks in the area include Great Mosque of Makkah and Kaaba. Al-Hukair Time and Woosh Entertainment Center Mecca are also worth visiting. Visit our Makkah travel guide
Map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955

What's nearby

  • A large mosque with two tall minarets and a spacious courtyard.
    Great Mosque of Makkah
    2 min walk - 0.1 miles
  • A cityscape at dusk with illuminated skyscrapers and a prominent tower with a spire.
    The Clock Towers
    2 min walk - 0.1 miles
  • A large crowd surrounding the Kaaba in a historic courtyard with modern buildings in the background.
    Kaaba
    7 min walk - 0.4 miles
  • King Fahad Gate
    3 min walk - 0.2 miles
  • Well of Zamzam
    8 min walk - 0.5 miles

Getting around

  • Makkah Station
    10 min drive
  • King Abdulaziz Intl. Airport (JED)
    72 min drive

Restaurants

  • Brew92
    4 min walk
  • Half Million
    3 min walk
  • Swiss Express
    1 min walk
  • Al Tazaj | الطازج
    1 min walk
  • Almsharf Lounge
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (SAR 287.50 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Yasmine
  • Al Zahra
  • Tea Garden

Things to do

  • Full-service spa
  • Gym
  • Library
  • Shopping mall

Family friendly

  • Dining table
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 33 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • Built in 2005
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Dining table
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 400.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 90 per person
  • Valet parking fee: SAR 287.50 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10001442

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property

Property class

This property has received its official star rating from Saudi Ministry of Tourism.

Frequently asked questions

Is Zamzam Pullman Makkah pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for SAR 287.50 per day.

What time is check-in at Zamzam Pullman Makkah?

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM. Early check-in is available for a fee of SAR 400 (subject to availability).

What time is check-out at Zamzam Pullman Makkah?

Check-out is at noon. Late check-out is available for SAR 400 (subject to availability).

Where is Zamzam Pullman Makkah located?

Located in Makkah City Center, this spa hotel is steps from The Clock Towers and Great Mosque of Makkah. Kaaba is 0.3 mi (0.6 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Zamzam Pullman Makkah Reviews

7.4

Good

7.4

Cleanliness

7.4

Amenities

7.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 418 out of 1009 reviews
Rating 8 - Good. 188 out of 1009 reviews
Rating 6 - Okay. 160 out of 1009 reviews
Rating 4 - Poor. 92 out of 1009 reviews
Rating 2 - Terrible. 151 out of 1009 reviews

Reviews

Verified review

10/10 Excellent

Irum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay. The staff are so helpful and welcoming.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

faridahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This time the property looked refurbished and much better clean, food i loved, very good location you can say in the heart of the clock tower.. and much more.....
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Mohamed Khalifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel are very clean very close to the Harlem food is very delicious. Room clean.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Tamer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to kaaba, delicious breakfast, friendly staff.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Sam

Liked: Cleanliness, property conditions & facilities
The best part of staying at this hotel was the view of kaba from the window! The rooms were a good size and beds were very comfortable. Breakfast had a good variety option. Check in staff could be more friendly! I would definitely book this hotel again.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Mahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing. Lift was a bit hectic up and down to reach P11 Bathroom was a bit of water staying after showering Otherwise everything was good and have good access to amenities
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Nagat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly helpful! We arrived hours before our check in time due to flight changes, the gentleman at the reception made us feel welcome and put us in a temporary room until our rooms were ready at no extra cost!
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Fat-hi

Liked: Cleanliness
The breakfast was great, the staff at the breakfast were great help
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Shakil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my friend had a great time. The whole place is lovely, The atmosphere was great. The rooms very excellent. Staff were very helpful and welcoming. We also had breakfast and there was good variety of food to cater for all groups.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Excellent location.
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Arefa

Disliked: Cleanliness, amenities, property conditions & facilities
Food good
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Hana

Liked: Cleanliness, amenities, property conditions & facilities
Rooms was excellent and staff was good
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Fawziah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view and very nice
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Kazi

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff clean
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Shazia

Liked: Cleanliness, staff & service, amenities
Excellent location , big & clean room, ,helpful, friendly staff.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Zukhra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay: great spacious room with amazing view of Kaaba (was better than what I expected), clean. I was concerned about elevators, but there were no long waits. Breakfast was great. Definitely would like to come back.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Samra

Liked: Cleanliness
clean rooms
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Aisha

Great checkin and great hotel
Stayed 7 nights in Feb 2025
Verified review

10/10 Excellent

REZAUL

Liked: Cleanliness, staff & service, amenities
clean room. friendly staff.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Maqdoom

Liked: Cleanliness, staff & service, amenities
Room was clean, check-in staff was slow, staff was helpful, had nice amenities, breakfast was basic
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Md

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good hotel for family
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Alibashir

Liked: Cleanliness, staff & service, property conditions & facilities
It’s most convenient, clean and with highly professional team of staffs.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and extremely near to Haram Pak.
Stayed 8 nights in Mar 2025
Verified review

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

abdelali

Liked: Cleanliness, amenities
Room is clean staff is nice and friendly shops is nearby only one we didn’t like breakfast need to be updating
Stayed 3 nights in Nov 2025