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The Palms Resort of Mazatlan

3.0 star property
Travelers soak up sunshine during the day at The Palms Resort of Mazatlan, then enjoy sunset cocktails, rejuvenating massages, or join beach volleyball games.

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Photo gallery for The Palms Resort of Mazatlan

A poolside area with lounge chairs and umbrellas, overlooking a beach and ocean. - The Palms Resort of Mazatlan (Mazatlán)
A clear blue pool with a view of the ocean and distant hills. - The Palms Resort of Mazatlan (Mazatlán)
A breakfast table with a plate of food, a cup of coffee, and a menu. - The Palms Resort of Mazatlan (Mazatlán)
A modern lobby with a reception desk, potted plants, and a staircase leading to upper floors. - The Palms Resort of Mazatlan (Mazatlán)
A pathway leading to a building with multiple balconies, surrounded by lush greenery and palm trees. - The Palms Resort of Mazatlan (Mazatlán)
The Palms Resort sits near Cerritos Beach and the lively Malecón in Mazatlan. Visitors enjoy the beachfront location where they can relax in the sun, cool off at the swim-up bar, or treat themselves to massage services at the spa.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Queen Room with City View

A hotel room with a bed, two bedside tables, a nightstand, a lamp, a painting on the wall, and a tiled floor.

Superior Queen Room with City View

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with a bed, bedside tables, lamps, a chair, and a painting on the wall.

Standard Room, 2 Double Beds, City View

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, Ocean View

A hotel room with two beds, a desk, a lamp, and a painting.

Suite, Ocean View

8.4 out of 10
Very good
(20 reviews)
  • Ocean view
  • 668 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Ocean View

A hotel room with a bed, a painting on the wall, a lamp, and a view of the outdoors through a sliding door.

Superior Room, 1 Queen Bed, Ocean View

8.8 out of 10
Excellent
(45 reviews)
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, City View

A hotel room with a bed, a nightstand, a lamp, a painting on the wall, and a door.

Superior Room, 1 Queen Bed, City View

9.4 out of 10
Exceptional
(23 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(56 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Ocean View

A hotel room with two beds, a television, a desk, and a balcony with a view of the ocean.

Standard Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(63 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite With Ocean View

A hotel room with a large bed, a bedside table with a lamp, a painting on the wall, and a window with curtains.

Suite With Ocean View

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Zona Dorada, a neighborhood in Mazatlán, The Palms Resort of Mazatlan is in the entertainment district and on the beach. Plaza Machado and El Faro Lighthouse are notable landmarks, and the area's natural beauty can be seen at Playa Norte and Playa Brujas. Don't miss out on a visit to Mazatlán Aquarium. Visit our Mazatlán travel guide
View more Resorts in Mazatlán
Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110

What's nearby

  • Playa Sábalo
    12 min walk - 0.7 miles
  • Punta Camaron Beach
    3 min drive - 1.2 miles
  • Casino del Rey
    4 min drive - 1.7 miles
  • Sea Shell City Museum
    4 min drive - 1.5 miles
  • El Cid Country Club Golf Course
    5 min drive - 1.2 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT)
    31 min drive

Restaurants

  • Fat Fish
    7 min walk
  • La Concha Restaurant
    5 min walk
  • Los Arcos
    2 min walk
  • Sunny Buns
    4 min walk
  • La Vaca Argentina
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama

Things to do

  • Beach volleyball
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (7,973 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does The Palms Resort of Mazatlan have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–9:00 PM.

Is The Palms Resort of Mazatlan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at The Palms Resort of Mazatlan?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at The Palms Resort of Mazatlan?

Check-out is at noon.

Where is The Palms Resort of Mazatlan located?

Located in Zona Dorada, this beachfront resort is in the entertainment district and within 3 mi (5 km) of The Mazatlan Malecón, Playa Brujas, and Playa Norte. Mazatlán Aquarium and Cerritos Beach are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Palms Resort of Mazatlan Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 701 out of 1141 reviews
Rating 8 - Good. 249 out of 1141 reviews
Rating 6 - Okay. 108 out of 1141 reviews
Rating 4 - Poor. 54 out of 1141 reviews
Rating 2 - Terrible. 29 out of 1141 reviews

Reviews

Verified review

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, beach view and access
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
Location of hotel was great with pool side views of the ocean. Area of hotel is very convenient with El Panama restaurant. Other restaurants near by. If you are looking for quiet and relaxing this hotel is recommended.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Monty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit dated but clean, beautiful pool area, good restaurant!!
Stayed 14 nights in Jan 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled from Arizona, and have 0 complaints for my stay at Palms. The staff were great all around. Super friendly and courteous. Pools were nice and clean. I will definitely be back.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Ana Patricia

Great service, great food, excellent view.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent. The food at the swim bar was excellent kind of slow but all in all we love it there.
Stayed 16 nights in Mar 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean,food was delicious we will be back.
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Marco

Liked: Cleanliness, staff & service
It’s very convenient with the Panama restaurant but it’s time to update the hotel. Staff is very friendly and helpful and room very clean.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing staff, very nice pool, large room but the bed was mediocre
Stayed 10 nights in Feb 2026
Verified review

8/10 Good

Raid

Liked: Amenities
The location and the views of the ocean
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Madonna

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff. Amazing remodel pool and deck area!
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Christian Ricardo Lopez

Liked: Cleanliness, amenities, property conditions & facilities
It eas clean and the staff where friendly.. Rooms need a littlenupdating, but beds are very comfy.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love The Palms. Room cozy and comfortable. Would like loungers on the nice big lanais
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, it's nice and clean.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Maryse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every morning i woke up with a stunning view of the ocean and sunrise. I went walking on the beach. The staff was attentionate and discreet, a nice combination in service. The room was beautiful and the bed very comfortable. A really nice place!
The view from my balcony in the morning
The view by the swimming pool
My bedroom
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good and safe. Not many shops around you need to get Uber or taxi to go to the shops or boardwalk. But it’s only a couple minutes away not to far. However the hotel had the most beautiful ocean/sunset views. It had its own private beach and the swimming pool overlooking the ocean. Service was great, all staff very friendly. Rooms were spacious and very clean!! We stayed in a Ocean view room with a kitchenette. Totally recommend!!!!
Sunset view from the outdoor bar.
View from our Hitel room
They also had a bakery.
Mexican pizza from their restaurant!!! It was delicious
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities
Room was clean
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad word to say about The Palms. Looked just like the pictures, was very clean and the staff were great. We got the Superior Ocean view room and got exactly what we were hoping for. Amazing view & big balcony area. Room had a fridge, microwave, coffee maker, kitchen sink, and even a dehumidifier which was awesome. I do wish they had a toaster in the rooms as well but that’s minor. You can very much hear the waves from the ocean all night in the room but that didn’t bother us. The pool & beach areas were amazing. Would definitely stay here again.
Stayed 10 nights in Mar 2026
Verified review

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Staff very courteous but some frustration with staff not understanding English. Our friends did not have a fridge in their room and that was very inconvenient for them. We had a fridge in our room which was wonderful for water, beverages and food. Please keep fridges in rooms!😀 Pool area wonderful!! Food excellent in Panama restaurant and bakery!!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Maricruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, friendly / helpful staff, only thing if you get a premium room with ocean view make sure you ask for a balcony ! Unfortunately they have only 2 rooms with no balcony and we got stuck in one.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar great beach view
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mercedes Del Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services, the best restaurant in town panama is there, super recommended
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Eva Marisol Barcenas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Jun 2026