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Star Palace Hotel

3.5 star property
Hotel on the beach, with outdoor pool

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Photo gallery for Star Palace Hotel

On the beach
Terrace/patio
Standard Room, Ocean View | In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Breakfast available
  • Pool
  • Housekeeping
  • Room service

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 2 Double Beds, No view

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, No view

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Free bottled water
Electric kettle
Coffee/tea maker
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Free bottled water
Electric kettle
Coffee/tea maker
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Ocean View

Standard Room, Ocean View | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Free bottled water
Electric kettle
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

View from room

Standard Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Free bottled water
Electric kettle
Coffee/tea maker
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, iron/ironing board, free WiFi, bed sheets

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Sea View

In-room safe, iron/ironing board, free WiFi, bed sheets

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Pool View

In-room safe, iron/ironing board, free WiFi, bed sheets

Room Standard With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, iron/ironing board, free WiFi, bed sheets

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Economy

In-room safe, iron/ironing board, free WiFi, bed sheets

Room Economy

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Av. Camarón Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100

What's nearby

  • Cerritos Beach - 17 min walk - 1.0 mile
  • El Cid Country Club Golf Course - 4 min drive - 1.7 miles
  • Galerias Mazatlan - 5 min drive - 2.2 miles
  • Mazatlan International Center - 6 min drive - 3.1 miles
  • Mazatlán Aquarium - 9 min drive - 4.1 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Angelo's - ‬5 min walk
  • ‪La Catrina Restaurant y Cantina - ‬2 min walk
  • ‪Los Panchos-pueblo Bonito - ‬5 min walk
  • ‪Restaurante Cilantros - ‬7 min walk
  • ‪Diego's Beach House - ‬2 min walk

About this property

Star Palace Hotel

Hotel near The Mazatlan Malecón
A poolside bar, a terrace, and a bar are just a few of the amenities provided at Star Palace Hotel. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to a gym, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Swimming pool with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an outdoor pool, and a 24-hour front desk
  • Concierge services, an elevator, and luggage storage
Room features
All 120 rooms include comforts such as laptop-compatible safes and air conditioning, in addition to perks like free WiFi and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Water activities

Kayaking

Entertainment

Onsite entertainment and activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 280 for adults and MXN 220 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Oceano Pizza and Grill
  • Pacífica
  • Pelican
  • Sushi Market

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 280 for adults and MXN 220 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 9:00 AM to 9:00 PM

Property is also known as

Star Palace Hotel Mazatlan
Star Palace Mazatlan
Star Palace Hotel Hotel
Star Palace Hotel Mazatlán
Star Palace Hotel Hotel Mazatlán

Frequently asked questions

Does Star Palace Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Star Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Star Palace Hotel?

Self parking is free at this property.

What time is check-in at Star Palace Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Star Palace Hotel?

Check-out is at noon.

Are there all-inclusive benefits at Star Palace Hotel?

Some rate plans available at this hotel are all-inclusive.

Where is Star Palace Hotel located?

Nestled on the beach, this Zona Dorada hotel is within a 5-minute walk of Islands and Protected Areas of the Gulf of California and Playa Brujas. Punta Camaron Beach and Islas de Mazatlan Ecological Reserve are also within 2 mi (3 km).

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Star Palace Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 127 out of 348 reviews
Rating 8 - Good. 106 out of 348 reviews
Rating 6 - Okay. 64 out of 348 reviews
Rating 4 - Poor. 24 out of 348 reviews
Rating 2 - Terrible. 27 out of 348 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10

Staff was awesome it’s in a great area.
Stayed 2 nights in Aug 2024

10/10

liked the fact that meet all expectations for a place like this to make it a fun vacation

8/10

Staff were extremely friendly. The beach is beautiful and rooms are simple, but have the necessities
Stayed 7 nights in Feb 2023

6/10

Rooms needed. Mini fridge,.microwave
Stayed 4 nights in Apr 2024

6/10

Front desk staff
Stayed 4 nights in Sep 2022

2/10

This hotel is not the ideal place to stay. Dirty rooms, and check in is horrible. Would not stay here again.
Stayed 1 night in Dec 2022

6/10

Chilis Pepper, a restaurant next door is excellent. We were unable to charge drinks and food to our room and needed to pay cash for orders we made out near the pool. Inconvenient, but not a deal breaker once we knew about it. There are several nightclubs across the street and the music was extremely loud until 4am on Friday and Saturday nights. It was so loud, it made sleeping for me impossible. My wife was able to sleep through it. However, I would not stay in the hotel again on a Friday or Saturday night.
Stayed 7 nights in Apr 2024

2/10

The rooms were clean. Didn’t like that there was no fridge or coffee pot in room and no dresser or table, used ironing board as a counter. Not much English was spoken and it serves was none existent for most of the time. Cleaning staff in the rooms where fantastic. Found that the staff waited on the Spanish speaking people and walked past us unless we actually called them over.
Stayed 21 nights in Jan 2023

4/10

it's on the beach, but pols are really only for kids. insufficient service poolside for snacks etc. this is more a family style hotel and not a good fit for seniors. the security staff didn't attempt to keep any nightime music on the beach at bay so they played till 4 in the morning. room cleaning was very good and front desk service also. but cold to luke warm buffet meals and noise won't bring me back to star palace
Stayed 14 nights in Jan 2023

2/10

the service is bad and if you don't have branded clothes they don't take good care of you
Stayed 3 nights in Jul 2023

2/10

TBH, I normally don't even write reviews, but I wanted to note for anyone reading: DO NOT STAY HERE! The pictures on Expedia are completely misleading, as is the rating. It is really not even a one-star hotel. Poor staff service, multiple unanswered phone calls to the front desk, a limited restaurant that is closed most of the day, no bar, limited beach access, unable to access Wi-Fi, malfunctioning TV remote, watching them dump mop water into the pool. On top of all that, we had a family emergency that shortened our stay, and the hotel would not refund any of portion of the stay that we mistakenly paid in advance. Expedia was zero help: They couldn't contact the facility either, and said they couldn't help. Don't know why they let the location list on the Expedia site knowing the Star Palace is essentially a sham rip-off. DO NOT STAY HERE!
Stayed 6 nights in Apr 2024

6/10

This hotel has its strengths and weaknesses. Brush up on your Español because English is not commonly spoken here. Do you like banda music? Then this is your heaven. All day and deep into the night, banda is being played by full bands as loudly as possible. Do you love open air nightclubs that blast terrible top 40 music until 4 am? You'll hear all the action from the comfort of your comfortable bed. The cleaning staff is the glue of this establishment! Our room was always spotless! The pool is the party spot from morning til night. Remember to bring your own speaker so you can join in on blasting your personal tunes like everybody else. Good luck getting a lounger there, it is competitive! There is hot water on the weekends but not during the week so get on training yourself for wim hof cold bathing. There are tons of awesome restaurants within blocks of the hotel which I would utilize because the food looks heinous. This was cheap, which was great, but remember you get what you pay for.
Stayed 7 nights in Mar 2023

6/10

This stay was to witness eclipse totality, and the first 4 nights of the stay were about $300USD (Fri-Mon), While our last 2 nights were $100. Let me be perfectly clear, this hotel is a $50-100 night hotel MAX. It is Motel 6 quality. Had I not had to pay the price gouging for the event, the review would be 1 star higher. But at the price I paid, it fell far short of what I expected. Pros: Excellent staff, very friendly, property is very clean, there is alot of places within a 15 minute walk for shopping and dining. The pool area is nice, comfortable, and the beach is also very nice. Cons: 1) The nightlife in the Golden Zone is ridiculous, multiple loud "social clubs" that blare their music from 10pm to 4am, even if there is literally only 5 people in their pathetic club. Also lots of "cruisers" ie single men, driving the street with giant speakers in their podunk little trucks blaring music until 4am. This hotel might as well be a cardboard box for all it does to keep out the noise. 2) The dining options at the hotel are an absolute joke, and had I paid for the "all inclusive" I would have been livid. The morning Cafe is terrible, the poolside bar/kitchen opens at 11 or 12 or 1 depending on how the staff is feeling that day, the pizza oven is open depending on the one guys schedule (was closed Sunday while we were there) and again even though he starts working by 9am, he doesnt open until 1pm. All this is ridiculous, pool was crowded by 9-10am every day.....
Stayed 4 nights in Apr 2024

10/10

Stayed 2 nights in Apr 2025

10/10

Stayed 5 nights in Mar 2025

10/10

Muy buen lugar para vacacionar, excelente atención de todo el staff :)
Stayed 2 nights in Oct 2024

10/10

Excelente atención
Stayed 1 night in Aug 2024

6/10

Mal olor en alberca , chica . Elevador y pasillo sucio por mucho tiempo . No salvavidas en alberca . Inconvenientes para el estacionamiento del auto, quedó encerrado . Pero sí regresaríamos.
Stayed 1 night in Aug 2024

10/10

Stayed 3 nights in Jul 2024

2/10

No tenían mi habitación, pedí con vista al mar y pagué extra en mi reserva y me dieron otra con vista a la ciudad, me querían enviar a otro hotel
Stayed 2 nights in Jul 2024

4/10

Stayed 3 nights in Jul 2024

10/10

Stayed 3 nights in Jun 2024

10/10

Stayed 3 nights in Jun 2024

10/10

Stayed 2 nights in May 2024

8/10

todo esta bien, sin embargo enrente hay varios bares y n la habitacion que nos toco se escuchaba la musica y lbanda a todo lo que daba y no pudimos dormir bien.
Stayed 3 nights in May 2024