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Hotel Riu Emerald Bay - All Inclusive

Property class: 3.5

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Photo gallery for Hotel Riu Emerald Bay - All Inclusive

A clear blue pool with lounge chairs and umbrellas, surrounded by palm trees. - Hotel Riu Emerald Bay - All Inclusive (Mazatlán)
A large hotel with multiple floors, a beachside location, and a row of palm trees in the foreground. - Hotel Riu Emerald Bay - All Inclusive (Mazatlán)
A spacious lobby with a reception desk, modern lighting fixtures, and a large potted plant. - Hotel Riu Emerald Bay - All Inclusive (Mazatlán)
A spacious outdoor dining area with multiple tables and chairs, ceiling fans, and pendant lights. - Hotel Riu Emerald Bay - All Inclusive (Mazatlán)
A resort with a large pool area, multiple buildings, and a beach. - Hotel Riu Emerald Bay - All Inclusive (Mazatlán)
Take advantage of a free breakfast buffet, free water park access, and a nightclub at Hotel Riu Emerald Bay - All Inclusive. Treat yourself to a massage, aromatherapy, or a body treatment at Renova Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and Asian cuisine. Fitness classes are offered at the health club; other things to do include beach volleyball and windsurfing. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 swim-up bars and 2 poolside bars.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Parking included

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Room options

Available filters for rooms
Showing 69 of 69 rooms

View all photos for Standard Double Room (L)

A hotel room with two beds, a desk, a chair, a TV, and a ceiling fan.

Standard Double Room (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (M)

A hotel room with a bed, a chair, a desk, a TV, and a balcony with a view.

Junior Suite, Sea View (M)

8.8 out of 10
Excellent
(12 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Sea View (M)

A hotel room with a four-poster bed, a television, a desk with a lamp, and a seating area with chairs.

Suite, Jetted Tub, Sea View (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Sea View (M)

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Family Room, Sea View (M)

8.0 out of 10
Very good
(16 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room (B2C-US)

A hotel room with two beds, a desk, a chair, a TV, and a ceiling fan.

Double Room (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Double Room, Ocean View (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Ocean View (B2C-US)

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Family Room, Ocean View (B2C-US)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

A hotel room with a four-poster bed, a television, a desk with a lamp, and a seating area with chairs.

Suite, Jetted Tub, Ocean View (B2C-US)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room (U)

A hotel room with a large bed, bedside tables, a TV, and a balcony with a view.

Superior Double Room (U)

8.4 out of 10
Very good
(18 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

A hotel room with a large bed, bedside lamps, a desk, a chair, a TV, and a window with curtains.

Family Suite, 2 Bedrooms (U)

8.4 out of 10
Very good
(20 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, U)

A hotel room with a large bed, a bedside table, a chair, a TV, and a painting on the wall.

Family Suite, 2 Bedrooms (Superior, U)

9.0 out of 10
Wonderful
(9 reviews)
  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Double Room (B2C-US)

A hotel room with a large bed, bedside tables, a TV, and a balcony with a view.

Superior Double Room (B2C-US)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

A hotel room with a large bed, bedside lamps, a desk, a chair, a TV, and a window with curtains.

Family Suite, 2 Bedrooms (B2C-US)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior, B2C-US)

A hotel room with a large bed, a bedside table, a chair, a TV, and a painting on the wall.

Family Suite, 2 Bedrooms (Superior, B2C-US)

  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room (M)

A hotel room with a large bed, bedside tables, a TV, and a balcony with a view.

Superior Room (M)

8.8 out of 10
Excellent
(30 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, Garden View (M)

A hotel room with a large bed, bedside lamps, a desk, a chair, a TV, and a window with curtains.

Family Suite, Garden View (M)

9.8 out of 10
Exceptional
(11 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (Superior, M)

A hotel room with a large bed, a bedside table, a chair, a TV, and a painting on the wall.

Family Suite, 2 Bedrooms (Superior, M)

8.8 out of 10
Excellent
(5 reviews)
  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, Ocean View (U)

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Family Room, Ocean View (U)

8.2 out of 10
Very good
(22 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Family Room, Sea View (L)

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Family Room, Sea View (L)

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

A hotel room with a bed, a chair, a desk, a TV, and a balcony with a view.

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(14 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (M)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Double Room, Ocean View (M)

8.6 out of 10
Excellent
(31 reviews)
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (L)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Double Room, Ocean View (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Duplex (M)

A bedroom with a bed, two bedside tables with lamps, a nightstand, a window with a view of the ocean, and two wall-mounted paintings.

Duplex (M)

9.0 out of 10
Wonderful
(4 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Duplex (L)

A bedroom with a bed, two bedside tables with lamps, a nightstand, a window with a view of the ocean, and two wall-mounted paintings.

Duplex (L)

  • 54 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Superior Double Room (L)

A hotel room with a large bed, bedside tables, a TV, and a balcony with a view.

Superior Double Room (L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, 2 Bedrooms (L)

A hotel room with a large bed, bedside lamps, a desk, a chair, a TV, and a window with curtains.

Family Suite, 2 Bedrooms (L)

  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (Superior, L)

A hotel room with a large bed, a bedside table, a chair, a TV, and a painting on the wall.

Family Suite, 2 Bedrooms (Superior, L)

  • 84 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (L)

A hotel room with a bed, a chair, a desk, a TV, and a balcony with a view.

Junior Suite, Sea View (L)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

A hotel room with two beds, a desk, a chair, a TV, and a ceiling fan.

Double Room (C)

8.8 out of 10
Excellent
(17 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Double Room (C)

A hotel room with a large bed, bedside tables, a TV, and a balcony with a view.

Superior Double Room (C)

7.4 out of 10
Good
(9 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (C)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Double Room, Ocean View (C)

9.4 out of 10
Exceptional
(16 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (C)

A hotel room with a four-poster bed, a television, a desk with a lamp, and a seating area with chairs.

Suite, Jetted Tub, Ocean View (C)

8.0 out of 10
Very good
(3 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

A hotel room with a large bed, bedside lamps, a desk, a chair, a TV, and a window with curtains.

Family Suite, 2 Bedrooms (C)

9.2 out of 10
Wonderful
(5 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior | C)

A hotel room with a large bed, a bedside table, a chair, a TV, and a painting on the wall.

Family Suite, 2 Bedrooms (Superior | C)

  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, Ocean View (C)

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Family Room, Ocean View (C)

7.8 out of 10
Good
(7 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Duplex (Room | C)

A bedroom with a bed, two bedside tables with lamps, a nightstand, a window with a view of the ocean, and two wall-mounted paintings.

Duplex (Room | C)

  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room, Ocean View (E)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Double Room, Ocean View (E)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Ocean View (E)

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Family Room, Ocean View (E)

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

A hotel room with a bed, a chair, a desk, a TV, and a balcony with a view.

Junior Suite, Ocean View (E)

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

A hotel room with a four-poster bed, a television, a desk with a lamp, and a seating area with chairs.

Suite, Jetted Tub, Ocean View (E)

  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

A hotel room with a bed, a chair, a desk, a TV, and a balcony with a view.

Junior Suite, Ocean View (C)

9.6 out of 10
Exceptional
(4 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Duplex (Room | B2C-US)

A bedroom with a bed, two bedside tables with lamps, a nightstand, a window with a view of the ocean, and two wall-mounted paintings.

Duplex (Room | B2C-US)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Junior Suite, Ocean View (B2C-US)

A hotel room with a bed, a chair, a desk, a TV, and a balcony with a view.

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

  • 31 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 8
  • 4 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (C)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Double Room, Connecting Rooms, Ocean View (C)

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

View all photos for Superior Double Room (B2C-CA)

A hotel room with a large bed, bedside tables, a TV, and a balcony with a view.

Superior Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (B2C-CA)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

View all photos for Family Room, Ocean View (B2C-CA)

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Family Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | B2C-CA)

A hotel room with a large bed, a bedside table, a chair, a TV, and a painting on the wall.

Family Suite, 2 Bedrooms (Superior | B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (Room | B2C-CA)

A bedroom with a bed, two bedside tables with lamps, a nightstand, a window with a view of the ocean, and two wall-mounted paintings.

Duplex (Room | B2C-CA)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

A hotel room with a bed, a chair, a desk, a TV, and a balcony with a view.

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (B2C-CA)

A hotel room with two beds, a desk, a chair, a TV, and a ceiling fan.

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

A hotel room with a large bed, bedside lamps, a desk, a chair, a TV, and a window with curtains.

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

A hotel room with a four-poster bed, a television, a desk with a lamp, and a seating area with chairs.

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Connecting Rooms, Ocean View (L)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 31 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Ocean View (Kids Free | C)

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Family Room, Ocean View (Kids Free | C)

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Family Room, Ocean View (Kids Free | B2C-CA)

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Family Room, Ocean View (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Double Room (E)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (Superior | E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Duplex (Room | E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (E)

  • Sleeps 8
  • 2 Double Beds

Double Room (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (U)

A hotel room with two beds, a desk, a chair, a TV, and a ceiling fan.

Double Room (U)

8.2 out of 10
Very good
(69 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (U)

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Double Room, Ocean View (U)

8.0 out of 10
Very good
(32 reviews)
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Duplex (Room | U)

A bedroom with a bed, two bedside tables with lamps, a nightstand, a window with a view of the ocean, and two wall-mounted paintings.

Duplex (Room | U)

  • 54 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Suite, Jetted Tub, Ocean View (U)

A hotel room with a four-poster bed, a television, a desk with a lamp, and a seating area with chairs.

Suite, Jetted Tub, Ocean View (U)

9.2 out of 10
Wonderful
(9 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Cerritos, a neighborhood in Mazatlán, Hotel Riu Emerald Bay - All Inclusive is near the airport and on the beach. Mazatlán Letters and Monument to the Family are local landmarks, and the area's natural beauty can be seen at Olas Altas Beach and Islands and Protected Areas of the Gulf of California. Traveling with kids? Consider Mazagua Aquatic Park and Mazatlán Aquarium. Spend some time exploring the area's activities, including golfing. Visit our Mazatlán travel guide
View more Resorts in Mazatlán
Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110

What's nearby

  • A beach with waves, a rocky hill, and palm trees.
    Playa Brujas
    1 min walk - 0.1 miles
  • A coastal landscape with a rocky shoreline, a beach, and mountains in the background.
    Cerritos Beach
    10 min drive - 3.4 miles
  • A coastal cityscape with a prominent hilltop featuring communication towers, a beach, and a calm sea.
    The Mazatlan Malecón
    19 min drive - 7.9 miles
  • Mazagua Aquatic Park
    8 min walk - 0.5 miles
  • Marina Mazatlan Golf Course
    6 min drive - 1.7 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT)
    33 min drive

Restaurants

  • Las Tres Islas
    4 min walk
  • Las Gaviotas
    1 min walk
  • Sport Bar
    4 min walk
  • Tabasco
    1 min walk
  • Kelly's Bar
    5 min drive

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Property amenities

Restaurants on site

  • Bamboo
  • Las Gaviotas
  • Las Tres Islas
  • Sports Bar
  • Tabasco

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the health club or hot tub
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Hotel Riu Emerald Bay - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Hotel Riu Emerald Bay - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Riu Emerald Bay - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at Hotel Riu Emerald Bay - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Emerald Bay - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include volleyball, aerobics classes, and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Riu Emerald Bay - All Inclusive Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 1368 out of 2367 reviews
Rating 8 - Good. 502 out of 2367 reviews
Rating 6 - Okay. 241 out of 2367 reviews
Rating 4 - Poor. 121 out of 2367 reviews
Rating 2 - Terrible. 135 out of 2367 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great staff, events, and pools for kids!
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was so friendly
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice family hotel, pools are great and shows
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. The staff was great and facilities were clean and perfect for our vacation.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and well maintained Staff was helpful and friendly
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was very clean the people employees so caing bar service in the pool excellent I like so I visited Cabo Cancun puerto vallarta my last one was Mazatlan all wet Riu if I travel I would do it with Riu chain again gracias
Stayed 5 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, staff were just ok, very crowded, food just ok,
Stayed 5 nights in Sep 2026
Verified review

8/10 Good

Liked: Staff & service
I like the all inclusive, food was really good
Stayed 5 nights in Aug 2026
Verified review

6/10 Okay

The hotel need work. The staff at the restaurants are great. C
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well need more elevators food was good. Staff we very friendly 😊
Stayed 5 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver nice staff and super good food
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say everything the people the room the food the clean environment it was a very good my staying there
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms super clean , drinks where the best , the beach view very beautiful and staff very helpful and friendly and good vibes
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at RIU Mazatlán! The hotel is beautiful, the atmosphere is relaxing, and the ocean views make the experience even better. The sunsets are absolutely stunning, and it’s the perfect place to unwind, enjoy the beach, and spend quality time with family. The staff were friendly and welcoming, and there was always something to enjoy, whether it was relaxing by the pool, enjoying the food, or taking in the beautiful surroundings. Overall, it was a lovely experience and a great way to enjoy Mazatlán. I would definitely recommend it to anyone looking for a relaxing beach getaway in Mexico! 🌴🌅
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly- lots of staff Everything kept immaculately clean Using app for inquiries, reservations and help with restocking minibar and coffee etc was easy and efficient
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had so much fun in this resort. the room view was amazing and very convenient location we rode the bus that stopped right in front of the resort for only 16 pesos. would definetely recommend this place
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we went as family and we loved it very recomendable
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Elevator definitely needs some repairs it never worked on my visit thankfully we stayed at 3rd floor we used stairs most of the time…Staff is great and helpful 10/10.
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great! Can’t wait to come back again
Stayed 8 nights in Jul 2026
Verified review

6/10 Okay

Disliked: Staff & service, amenities
Rooms are clean. Pools need some maintenance but over all ok.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room the food was excellent the drinks the beach was very clean and the entertainers was excellent
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service from airport to resort! Had a great time with family!
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Room very clean everyday But we got locked out of our room on the last day. Needed maintenance to open it - took a while and was very tight on me getting to the airport on time. The hotel is very clean and the food is great, staff very friendly- but the resort needs an update. Looks pretty outdated
Stayed 6 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place but need better elevators Spent so much time waiting for elevators Horrible time trying to get reservations at the restaurants. In 5 days we got one reservation even trying on the app 48hrs prior Otherwise beach is beautiful 2 adult pools which is great
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular Views. Beautiful, friendly staff, everyone is so attentive to your needs, to answer every question. Beach was fun, I was able to go on a parachute had a blast. My room was always fresh. Pools many options but. It my favorite to be out in 90+ weather and a warm pool. Beyond all this I 100% recommend a stay here
Stayed 6 nights in Aug 2026