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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
All-inclusive property with 5 restaurants and 3 outdoor pools

Choose dates to view prices

Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free cabanas, pool umbrellas
View from room
Front of property - evening/night
In-room dining
5 restaurants, breakfast, lunch, dinner served; international cuisine
At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive in Cerritos, guests enjoy a peaceful retreat with international dishes at five restaurants. The property offers free beach cabanas, a swim-up bar, a private beach, and attentive staff praised by visitors.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Hot Tub

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Master Suite Ocean View

In-room dining

Master Suite Ocean View

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
Dining table
LED TV
  • 39 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite Ocean View

9.0 out of 10
Wonderful
(32 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
Hypo-allergenic bedding
  • 90 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110

What's nearby

  • Mazagua Aquatic Park - 14 min walk - 0.7 miles
  • Witches Beach - 19 min walk - 1.0 mile
  • Mazatlan International Center - 16 min drive - 2.7 miles
  • Galerias Mazatlan - 20 min drive - 3.6 miles
  • Cerritos Beach - 27 min drive - 4.3 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 29 min drive

Restaurants

  • ‪Margarita - ‬19 min walk
  • ‪La Tambora - ‬19 min walk
  • ‪Kelly's Bar - ‬13 min walk
  • ‪Hotel Riu Mazatlán, Sinaloa - ‬20 min walk
  • ‪The Bistro - ‬7 min walk

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Luxury all-inclusive property near Cerritos Beach
You can look forward to a swim-up bar, a beach bar, and a poolside bar at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive. With a private beach, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Treat yourself to reflexology, a body wrap, or a deep-tissue massage at Armonia Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the gym; other things to do include snorkeling and volleyball. In addition to a free grocery shopping service and a rooftop terrace, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, along with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • A free area shuttle, 2 outdoor tennis courts, and express check-out
  • Express check-in, babysitting (surcharge), and wedding services
  • Guest reviews give top marks for the helpful staff
Room features
All 378 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
More amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with shower/tub combinations and free toiletries
  • LED TVs with premium channels
  • Separate sitting areas, kitchenettes, and refrigerators

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

Onsite entertainment and activities
Theme parties

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Deli I and II
  • Emerald Grill
  • La Cordeliere
  • Sunset Grill
  • The Bistro

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Frequently asked questions

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Check-in begins at 4:00 PM.

What time is check-out at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Check-out is at 11 AM.

Are there all-inclusive benefits at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include tennis, volleyball, language classes, and more.

Where is Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive located?

Nestled on the beach, this Cerritos property is within 3 mi (5 km) of Witches Beach, Marina Mazatlan Golf Course, and Mazagua Aquatic Park. Mazatlan International Center is 2.5 mi (4 km) away.

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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1014 reviews
Rating 8 - Good. 210 out of 1014 reviews
Rating 6 - Okay. 104 out of 1014 reviews
Rating 4 - Poor. 48 out of 1014 reviews
Rating 2 - Terrible. 31 out of 1014 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and comfortable
Stayed 4 nights in Oct 2025

10/10 Excellent

Iren

Liked: Amenities, property conditions & facilities
Our favorite place❤️
Stayed 3 nights in Aug 2025

10/10 Excellent

Teodoro Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Todo exelente!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Joseph Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay here ya the Pueblo bonito emerald bay, we love their resorts and can’t wait to visit another.
Stayed 4 nights in Mar 2025

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Aug 2024

6/10 Okay

Lucy Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We loved to Pueblo bonito mazatlan - better food, layout, and more child friendly.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
The whole experience was amazing. Customer service was top of the line Food, cleanse everything was amazing. Thank you very much 😊
Stayed 3 nights in Jun 2025

10/10 Excellent

Makayla Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited Pueblo Bonito Emerald Bay with my friends and we had an excellent time. All the staff were especially friendly an knowledgeable, the ocean view from our room was stunning, the food was great, and the activities fun and diverse. A gorgeous resort right on the beach with an array of amenities and services, I highly recommend it!
Stayed 9 nights in May 2025

10/10 Excellent

Sean

Amazing property very clean great staff that are eager to please and serve you great experience
Stayed 1 night in Dec 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great service.
Stayed 5 nights in Mar 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
With two hotels and a restaurant in the placita, lots of options.
Stayed 4 nights in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional property, staff, facilities! Pools were amazing along with pool staff. Can’t wait to return!
Stayed 6 nights in Dec 2024

10/10 Excellent

Christine Wolf

Liked: Cleanliness, property conditions & facilities
Great
Stayed 6 nights in Mar 2025

10/10 Excellent

Matthew Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Pool and landscaping is amazing. Great staff. I will be back!
Stayed 7 nights in Jan 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were above and beyond good customer service. So many of them impressed me as being joyful. Happiness is contagious. The people here are their best asset.
Stayed 6 nights in Feb 2025

6/10 Okay

Robin

Liked: Staff & service
Disliked: Amenities
No entertainment. Checking in and out of dining was a hassle. Food was ok. Not more than a 3 star.
Stayed 8 nights in Mar 2025

4/10 Poor

Scott David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property caters to the timeshare people, not those who are not. The color of your wrist band determines your service and attention.
Stayed 7 nights in Mar 2025

10/10 Excellent

Daniel Adrian De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldnt believe that upon arrival our room was upgraded from a Junior Suite to that of a Master Suite! We were very appreciative of how they fullfilled our requests of being on the ground level and close to both Swimming pools because of my knee issues! My wife and I were very impressed by the personal attention we were given by entire staff but especially by Antonio(Dinner Service) and Ariel(Breakfast Service) at the Buffet. I mentioned that i loved Spicy Salsa with my meals and they both went into the Kitchen and Blended me some Habanero Salsa..this is just an example of the kindness that they displayed towards us throughout our stay. We were able to really enjoy our Vacation because of the staff! We definitely recommend Pueblo Bonito Emerald Bay to all who are considering to go! Cant wait to go back!!
Stayed 7 nights in May 2025

10/10 Excellent

Richard R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining
Stayed 4 nights in Jun 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Luxory!
Stayed 5 nights in Jun 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Resort

This place is hands down the nicest resort in Mazatlan. Check in was great, and was able to check in early. The room was very big and beautifully appointed. The all inclusive includes several restaurants with very good food. There is also a bar called "Kellys" which had very good drinks and live entertainment. But the best thing of all were the grounds, I have no idea how they keep them up .. b ut they were the best I have seen in any resort.
Stayed 3 nights in Nov 2024

10/10 Excellent

Renae Anne

Liked: Property conditions & facilities
I love Pueblo Bonita Emerald Bay. Only problem my toilet did not flush. I had to wait for a day for maintenance to come.
Stayed 9 nights in Feb 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden-like grounds and pool, very large (3 pool areas, one of them adults only). Right on the water. Amazing views. Much bigger than many of the other hotels. The rooms are suites and quite large, good for families. The food is good, not great. It was just the two of us and we missed having a more quiet, fancier restaurant. The beach is nice but quite rocky so maybe not good for little kids, the pools are a better option and there are plenty of them. Emerald Bay is pretty far out of town so shuttle or taxi is necessary to get to other activities or restaurants. Finally, beware the "welcome" breakfast - it's a time share sales. After that, they leave you alone and it's a nice place!

10/10 Excellent

Jeyleen

Liked: Cleanliness, staff & service, property conditions & facilities
Sure
Stayed 1 night in Oct 2024

6/10 Okay

Jeremy

Liked: Cleanliness
Disliked: Staff & service, amenities
Liked the food. Liked the trees. Didn't like lack of entertainment especially at night. Latest you could get a drink was suppose to be 10. But they actually closed restaurant/bar at 9:15 and they were not happy how I wasn't happy about that. Hated wait staff most indifferent wait staff I have ever experienced in Mexico. I've been to Mexico about 50 times. $10 usd tip for food for 2 and couldn't even get a smile or thank you from staff. I'm guessing resort had something to do with that as they asked you to tip as you signed for all drinks and food and charge to room: even if you had the all inclusive. And if you wanted to tip directly they asked you put it in envelope and give to front desk after stay. We just tipped directly like most all inclusive resorts. But like I said didn't seem appreciated at all. They have a very nice gym and spa. No nightly entertainment. This resort my opinion is made for people in their 70's.
Stayed 2 nights in Apr 2025

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