See all properties

Pacific Palace Beach Tower Hotel

3.5 star property
Beachside hotel with outdoor pool

Choose dates to view prices

Photo gallery for Pacific Palace Beach Tower Hotel

Outdoor pool
In-room safe, desk, laptop workspace, blackout drapes
Exterior
Reception
On the beach

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Breakfast available
  • Pool
  • Housekeeping
  • Room service

Room options

View all photos for Junior Suite, Ocean View

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, Ocean View

Highlights

Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, City View

View from room

Junior Suite, City View

Highlights

Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Mountain View

Junior Suite, Mountain View | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, Mountain View

Highlights

Air conditioning
Full-sized refrigerator/freezer
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
Oven
  • 51 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (No View)

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite (No View)

Highlights

Air conditioning
Full-sized refrigerator/freezer
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Microwave
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

3 outdoor pools, open 9:00 AM to 9:00 PM, sun loungers

Viaggio Resort Mazatlán

  • Pool
  • All inclusive
  • Kids pool
  • Waterslide
9.0 out of 10, Wonderful, 1,552 reviews
Viaggio Resort Mazatlán

About the neighborhood

Map
Av. Camarón Sábalo No. 2601, Fracc. Sabalo Country Club, Mazatlán, SIN, 82100

What's nearby

  • El Cid Country Club Golf Course - 4 min drive - 1.7 miles
  • Galerias Mazatlan - 6 min drive - 2.5 miles
  • Mazatlan International Center - 6 min drive - 3.3 miles
  • Mazatlán Aquarium - 8 min drive - 3.7 miles
  • Cerritos Beach - 9 min drive - 3.1 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Angelo's - ‬5 min walk
  • ‪La Catrina Restaurant y Cantina - ‬2 min walk
  • ‪Los Panchos-pueblo Bonito - ‬4 min walk
  • ‪Restaurante Cilantros - ‬7 min walk
  • ‪Diego's Beach House - ‬2 min walk

About this property

Pacific Palace Beach Tower Hotel

Hotel near The Mazatlan Malecón
At Pacific Palace Beach Tower Hotel, you can look forward to a swim-up bar, a poolside bar, and a terrace. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool with a swim-up bar
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Smoke-free premises, a porter/bellhop, and multilingual staff
Room features
All 147 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 42-inch LCD TVs with cable channels
  • Full-sized refrigerators/freezers, microwaves, and ovens

All inclusive details

All-inclusive room rates at Pacific Palace Beach Tower Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Water activities

Kayaking

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 280 for adults and MXN 220 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 15 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Limited room service
  • Microwave
  • Oven

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for MXN 150.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 280 for adults and MXN 220 for children
  • Crib (infant bed) fee: MXN 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Pacific Palace Beach Tower Hotel Mazatlan
Pacific Palace Beach Tower Mazatlan
Pacific Tower Hotel Mazatlan
Pacific Palace Beach Tower Hotel Hotel
Pacific Palace Beach Tower Hotel Mazatlán
Pacific Palace Beach Tower Hotel Hotel Mazatlán

Frequently asked questions

Does Pacific Palace Beach Tower Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Pacific Palace Beach Tower Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pacific Palace Beach Tower Hotel?

Self parking is free at this property.

What time is check-in at Pacific Palace Beach Tower Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Pacific Palace Beach Tower Hotel?

Check-out is at noon.

Are there all-inclusive benefits at Pacific Palace Beach Tower Hotel?

Some rate plans available at this property are all-inclusive.

Where is Pacific Palace Beach Tower Hotel located?

Nestled on the beach, this Zona Dorada hotel is just steps from Playa Brujas and Islands and Protected Areas of the Gulf of California. Punta Camaron Beach and Islas de Mazatlan Ecological Reserve are also within 2 mi (3 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Pacific Palace Beach Tower Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 197 out of 547 reviews
Rating 8 - Good. 170 out of 547 reviews
Rating 6 - Okay. 90 out of 547 reviews
Rating 4 - Poor. 49 out of 547 reviews
Rating 2 - Terrible. 41 out of 547 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10

This is my go to every time I go to Mazatlan....my favorite place!!!
Stayed 10 nights in Dec 2024

10/10

Nice place. I'd definitely recommend it
Stayed 2 nights in Mar 2025

8/10

Views were phenomenal especially when they moved us to Luna after double booking Pacific Palace room & was much quieter at Luna
Stayed 12 nights in Feb 2025

10/10

Very good experience
Stayed 2 nights in Feb 2025

2/10

N
Stayed 3 nights in Apr 2025

6/10

The place is good . A little too far from the Malacon area , but it’s a good stay . Staff was very good . Fast service too when room service was requested . The Parkin not too big . But overall good stay .
Stayed 4 nights in Feb 2025

10/10

Great beach!! Excellent for a relaxing family vacation! Very friendly staff and the best food!
Stayed 3 nights in Jun 2024

6/10

I mentioned that the exit from the small pool was not safe, exposed rocks and garbage accumulating . I suggested mor sand and better overal cleanliness around the beach chairs. I am Canadian and we do not leave stuff lying around, we do not butt cigarettes in the sand
Stayed 14 nights in Apr 2025

4/10

The company is a group of 3 hotels, one besides the other one, the booking was for made for the tower as it says in the name of the property, and the accommodation was in the cheapest complex of the group, it was supposed to have fridge on the room and barely had soap in the washroom.
Stayed 4 nights in Apr 2025

6/10

Area is good
Stayed 4 nights in Aug 2023

10/10

The room had a very nice city view
Stayed 2 nights in Mar 2023

4/10

Stayed at neighboring hotels. 4 nights at the Pacific Ocean palace and 5 at the Luna Palace. The Luna was far superior. The ocean palace needs a complete renovation.
Stayed 6 nights in Apr 2024

4/10

The ocean palace is in bad shape and needs to be renovated. It was a subpar location very downmarket.
Stayed 3 nights in Apr 2024

10/10

Ok
Stayed 1 night in Jun 2024

2/10

Filthy, toilet leaked, room smelt horrible, they wouldn’t refund or swap rooms, other guests say they would never stay there again. We left and went to another hotel.

2/10

Over crowded, staff not helpful, food was cafeteria grade at best. Very disappointing experience.
Stayed 3 nights in Oct 2023

4/10

This hotel is a 3-meals package deal with the room. They put a wrist band on you, gives you meals (mostly poor quality) and cheaper well drinks in the bar. Lots of noise both in the hotel and on the beach (roving brass bands imposing their excessively loud sounds whether welcome or not, some call it culture, others call it obnoxious). We’d booked tower rooms for our family, but on arrival found others had been given our rooms. Rooms have nice views but are very plain and utilitarian, not remotely close to being luxurious or worth the exorbitant costs. There are better beach hotels to the south.
Stayed 5 nights in Apr 2024

2/10

Multiple amenities were down when we arrived. The staff members we’re not helpful or friendly. The place was clean but the customer service the place offered was nothing that made it inviting to stay over again. Would not recommend if you’re looking for a vacation to spend solely at the hotel. Luckily, I have family in the city so I used the hotel to sleep only. Otherwise, you’re probably better off finding something with better customer service.
Stayed 2 nights in Jul 2022

4/10

Very disappointing. Both pools were so packed we couldn’t use them. Food in cafeteria was low quality (so many dishes and salads with hotdogs??). We had a junior suite with a kitchenette but there weren’t any kitchen tools or dishes. Room had very thin walls so we could hear everything from next door. The worst part was how overcrowded it was and the lack of dining options options. We would never recommend.

4/10

The structure itself leaves much to be desired. It needs a lot of repairs and the staff just puts bandaids on everything. The dining was not good at all. I’ve stayed at the palace resorts in Cancun and this is NOTHING like the Palace resorts in Cancun. I was extremely disappointed. I paid more money thinking it would be the same but NOTHING like the palace resorts in Cancun. I was extremely disappointed for what I paid for, I have always used Expedia and have never had an issue but I was extremely disappointed this time.
Stayed 5 nights in Jul 2023

2/10

This is only the second time that I send a negative review , one for a restaurant in Seattle and this on , I’m also is the same industry everything went wrong from the smelly bathroom the the water pressure very poor service from the staff etc even the safe box breaks down several times and it needed to be completely open and replace a piece on the inside a50 minute repair, just stay away is a very bad hotel, I will call Expedia to consider removing this hotel from there page , sincerely stay away, Jhon
Stayed 4 nights in Jan 2022

10/10

Limpio y muy seguro
Stayed 3 nights in Feb 2025

10/10

Stayed 1 night in Mar 2025

10/10

Muy bien todo
Stayed 2 nights in Feb 2025

8/10

Todo bien, solo algunos empleados no muy comprometidos con la amabilidad
Stayed 2 nights in Jan 2025