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Luna Palace Hotel and Suites

3.0 star property
Family-friendly beachfront location with outdoor pool

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Photo gallery for Luna Palace Hotel and Suites

Outdoor pool
In-room safe, blackout drapes, iron/ironing board, free WiFi
View from room
Exterior
Family Suite, 1 Bedroom | In-room safe, blackout drapes, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • All inclusive

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite, Kitchenette, Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Suite, Kitchenette, Garden View

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Studio Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Studio Suite

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Kitchenette, Partial Ocean View

View from room

Junior Suite, Kitchenette, Partial Ocean View

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite, 1 Bedroom

In-room safe, blackout drapes, iron/ironing board, free WiFi

Family Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Refrigerator
TV
Separate bedroom
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Junior Suite, Kitchenette, No view

In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Suite, Kitchenette, No view

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Blackout drapes/curtains
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Studio, Kitchenette, Ocean View

Studio, Kitchenette, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Studio, Kitchenette, Ocean View

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Studio Suite

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Map
Ave Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100

What's nearby

  • Cerritos Beach - 14 min walk - 0.8 miles
  • El Cid Country Club Golf Course - 5 min drive - 2.0 miles
  • Galerias Mazatlan - 5 min drive - 2.2 miles
  • Mazatlan International Center - 7 min drive - 3.1 miles
  • Mazatlán Aquarium - 10 min drive - 4.3 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Angelo's - ‬4 min walk
  • ‪Sushi Yoko Restaurant - ‬7 min walk
  • ‪La Catrina Restaurant y Cantina - ‬1 min walk
  • ‪Los Panchos-pueblo Bonito - ‬3 min walk
  • ‪Restaurante Cilantros - ‬6 min walk

About this property

Luna Palace Hotel and Suites

Family-friendly hotel near The Mazatlan Malecón
Cerritos Beach is located near Luna Palace Hotel and Suites, which provides a swim-up bar, a poolside bar, and a terrace. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide and a swim-up bar
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • A banquet hall, a 24-hour front desk, and meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 71 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils
  • 29-inch TVs with premium channels
  • Balconies, coffee/tea makers, and daily housekeeping

All inclusive details

All-inclusive room rates at Luna Palace Hotel and Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 280 for adults and MXN 220 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 29-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 280 for adults and MXN 220 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Hotel Luna Palace
Luna Palace
Luna Palace Hotel
Luna Palace Hotel Mazatlan
Luna Palace Mazatlan
Palace Luna
Luna Palace Resort All Inclusive
Luna And Suites Mazatlan
Luna Palace Hotel Suites
Luna Palace Hotel and Suites Hotel
Luna Palace Hotel and Suites Mazatlán
Luna Palace Hotel and Suites Hotel Mazatlán

Frequently asked questions

Does Luna Palace Hotel and Suites have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Luna Palace Hotel and Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Luna Palace Hotel and Suites?

Self parking is free at this property.

What time is check-in at Luna Palace Hotel and Suites?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Luna Palace Hotel and Suites?

Check-out is at noon.

Are there all-inclusive benefits at Luna Palace Hotel and Suites?

Some rate plans available at this hotel are all-inclusive.

Where is Luna Palace Hotel and Suites located?

Located in Zona Dorada, this beachfront hotel is in the entertainment district, steps from Islands and Protected Areas of the Gulf of California, and 2.5 mi (3.9 km) from The Mazatlan Malecón. Playa Brujas and Punta Camaron Beach are also within 2 mi (3 km).

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Luna Palace Hotel and Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 272 out of 740 reviews
Rating 8 - Good. 260 out of 740 reviews
Rating 6 - Okay. 118 out of 740 reviews
Rating 4 - Poor. 38 out of 740 reviews
Rating 2 - Terrible. 52 out of 740 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lizet

Liked: Cleanliness, amenities, property conditions & facilities
Exelente
Stayed 3 nights in May 2025

10/10 Excellent

Vaneza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience
Stayed 6 nights in Apr 2025

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how big our room was and it facing the ocean. The staff were all very friendly and we definitely would stay here again.
Stayed 8 nights in Feb 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!
Stayed 9 nights in Feb 2025

10/10 Excellent

Brenda

Liked: Cleanliness, amenities
The location is perfect, the heated pool and beach are great & all the staff are great!
Stayed 26 nights in Nov 2024

10/10 Excellent

DEBRA JOANNE LESLIE

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at The Luna Palace the last 3 times I have gone to Mazatlan and love this hotel. The staff are all so friendly and welcoming. Every room has a fully equipped kitchen.
Stayed 7 nights in Feb 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff was really nice, Paul and Adolpho. The stuff in lobby really helpfull and nice. Rooms were clean and really nice. Angelica the concierge from all the palace hotels was really awesome and helpfull. All dinner reservation went really smooth . We had a birthday in our family trip and she helped us with informations where we can get cake and decorate the room . I would go there again . Loved the place ❤️
Stayed 7 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 4th visit to Lina Palace. We enjoyed the setice and laid back crowd. Our room faced the ocean and the weather was perfect.
Stayed 2 nights in Feb 2025

10/10 Excellent

Barjouth Perez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 3 nights in Apr 2025

8/10 Good

inis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly right on beach it is NOT an all inclusive so activites are limited if that is what u want Quiet is what I an after
Stayed 14 nights in Jan 2025

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Mar 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view to the beach.
Stayed 4 nights in Dec 2024

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic!
Stayed 14 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good very family-friendly
Stayed 3 nights in Jun 2024

8/10 Good

MARTI

Liked: Cleanliness, property conditions & facilities, room comfort

Nice resort-poor pool service

We wer very happy with the condition of the resort. our room was very clean and modern. The service around the pool however was poor. The server walked right by us and would ask couples by us if they wanted anything. The pool bar tender didn't know how to make many drinks.
Stayed 7 nights in Feb 2025

8/10 Good

Timothy David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really did enjoy the property and the staff were all awesome. The beach is perfect with soft sand and miles of walking to the south. Breakfast and lunch was good but limited with the options. We felt, and we often travel to Puerto Vallarta, that the safety of the city, not the property, was a little iffy. Federally police frequently patrolled the area. One late night during our stay I heard 2 gun shots followed by numerous police racing down the street in the direction of the sounds. We really did like our stay but I don’t know if we will return until we hear better reports about the safety of Mazatlán.
Stayed 6 nights in Jan 2025

10/10 Excellent

Duc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 7 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and the works very helpful
Stayed 3 nights in Sep 2024

10/10 Excellent

Alastair Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who cleaned my room Noemi was the best. If I’d change one thing they need a real restaurant and bar. It seemed it was always a buffet
Stayed 28 nights in Nov 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Best beach Great rooms
Stayed 2 nights in Nov 2022

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort, with a beautiful pool.
Stayed 1 night in Sep 2023

8/10 Good

Joel

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location near very good restaurants. We liked the views. The hotel was good but showing its age. There are a couple of things that they can improve on... - we got 4 small bottles of water to drink when we got there. After a day and bottles not replaced they said we had to ask for replacing and had to go get them. Hmm...no thanks. We got water at the Oxo. - At the end of stay we had to wait for someone to go and check the room and they expected to cut the bracelet that we had to wear during the stay. These are fine but they could send you a message before your last day telling you all the details to be able to checkout. They could even use Whatsapp which they say we could use but when i did with questions about the water there was no response.
Stayed 11 nights in Feb 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well situated, plenty transportation around. Really loved the beach access, and poll area. Staff at pool was great, reception staff was nice especially the door attendant he was awesome. Overall nice place to stay very quiet at night .
Stayed 3 nights in Jun 2024

10/10 Excellent

Jean-Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and surroundings, friendly staff, nearby affordable restaurants with good food,easy access to a section of the beach not as crowded as other locations nearby.
Stayed 21 nights in Jan 2023