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Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

5.0 star property
Travelers sip drinks at the poolside bar, relax on sun loungers, play golf, or savor Italian cuisine after rejuvenating hot stone treatments.

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Photo gallery for Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

Preferred Club Premium Master Suite Swimout King | Terrace/patio - Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive (Mazatlán)
Property video
Reception - Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive (Mazatlán)
Premium bedding, free minibar, in-room safe, desk - Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive (Mazatlán)
Couples treatment rooms, sauna, hot tub, Turkish bath, body treatments - Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive (Mazatlán)
Dreams Estrella del Mar Mazatlan Golf & Spa Resort offers an all-inclusive luxury experience near the airport. Enjoy seven restaurants, golf cart service, and free in-room WiFi. The private beach area features massages and sun loungers, with nearby shopping opportunities.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Breakfast included
  • All inclusive
  • Spa
  • Pet friendly

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Deluxe Junior Suite Ocean View Dbl

Premium bedding, free minibar, in-room safe, desk

Deluxe Junior Suite Ocean View Dbl

  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Deluxe Junior Suite Ocean View King

  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite Ocean View Dbl

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite Ocean View Dbl

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite Ocean View King

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Dbl

View from room

Junior Suite Ocean View Dbl

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swimout Dbl

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View King

  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swimout King

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Dbl

Preferred Club Junior Suite Ocean Front Dbl | Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Dbl

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swimout Dbl

  • Sea view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Terrace/patio

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swimout King

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

65-inch LED TV with digital channels, table tennis, books

Preferred Club Master Suite Ocean Front King

  • Sea view
  • 127 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Presidential Suite Ocean Front

One Bedroom Presidential Suite Ocean Front | Premium bedding, free minibar, in-room safe, desk

One Bedroom Presidential Suite Ocean Front

  • Ocean view
  • 208 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Ocean Front Dbl

Beach/ocean view

Preferred Club Premium Ocean Front Dbl

  • Ocean view
  • 127 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Premium Swimout Dbl

Terrace/patio

Preferred Club Premium Swimout Dbl

  • Ocean view
  • 111 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Premium Ocean Front King

Beach/ocean view

Preferred Club Premium Ocean Front King

  • Sea view
  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Swimout King

Terrace/patio

Preferred Club Premium Swimout King

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 104 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Master Suite Swimout King

Preferred Club Premium Master Suite Swimout King | Terrace/patio

Preferred Club Premium Master Suite Swimout King

  • Sea view
  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Master Suite Ocean Front

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Master Suite Ocean Front

  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Mazatlán, Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive is near the airport and on a private beach. Plaza Machado and El Faro Lighthouse are notable landmarks, and the area's natural beauty can be seen at Olas Altas Beach. Traveling with kids? Make time for Mazatlán Aquarium, or check out an event or a game at Teodoro Mariscal Stadium. Take an opportunity to explore the area for water adventures such as fishing. Visit our Mazatlán travel guide
Map
Carretera Estatal Barron Isladela Piedra, Km 10, numero 3106, Mazatlán, Sinaloa, 82266

What's nearby

  • panoramic of city in the coast of pacific ocean in the morning view from the sea in mazatlan sinaloa
    The Mazatlan Malecón
    40 min drive - 20.3 miles
  • Plaza Machado
    Plaza Machado
    42 min drive - 21.2 miles
  • Olas Altas Beach
    Olas Altas Beach
    42 min drive - 21.5 miles
  • Estrella de Mar Golf Course
    12 min drive - 4.8 miles
  • Mazatlán Aquarium
    42 min drive - 20.3 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT)
    12 min drive

Restaurants

  • Meraki Restaurante MediterrAsian Cuisine
    10 min drive
  • Rendevous
    9 min drive
  • Cake House La Postreria
    12 min drive
  • Starbucks Aeropuerto Mzt
    13 min drive
  • World Café @ Dreams Estrella Del Mar
    9 min drive

About this property

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

Luxury all-inclusive property near the airport
A free breakfast buffet, a golf course, and 2 beach bars are just a few of the amenities provided at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Indulge in a facial, a hot stone massage, and a detox wrap at the onsite spa. At the 7 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. Fitness classes are offered at the gym; other things to do include beach volleyball and beach yoga. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as 2 poolside bars and a grocery/convenience store.
Other perks include:
  • 3 outdoor pools and a children's pool, along with a lazy river, a waterslide, and sun loungers
  • Free valet parking
  • Babysitting (surcharge), wedding services, and karaoke
  • Golf clubs on site, beach towels, and a reception hall
Room features
All 358 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
More amenities include:
  • Bathrooms with heated floors and hair dryers
  • 65-inch LED TVs with premium channels
  • Daily housekeeping, desks, and phones

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

Theme parties

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • El Patio
  • Meraki
  • Oceana
  • Portofino (Aduls Only)
  • World Café

Things to do

  • 18-hole golf course
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Karaoke
  • Lazy river
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2024
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LED TV with premium digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Dreams Estrella Del Mar Mazatlan
Dreams Estrella del Mar Mazatlan Golf Spa Resort All Inclusive

Frequently asked questions

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1300 per pet, per night. Service animals are exempt from fees.

How much is parking?

Valet parking is free at this property.

What time is check-in at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, bartending classes, cooking classes, and more.

Where is Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive located?

Nestled on the beach, this Mazatlán property is within 20 mi (32 km) of Mazatlán Aquarium, Teodoro Mariscal Stadium, and Plaza Machado. Olas Altas Beach and The Mazatlan Malecón are also within 20 mi (32 km).

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Reviews

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive Reviews

8.6

Excellent

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 139 out of 231 reviews
Rating 8 - Good. 37 out of 231 reviews
Rating 6 - Okay. 29 out of 231 reviews
Rating 4 - Poor. 15 out of 231 reviews
Rating 2 - Terrible. 11 out of 231 reviews

Reviews

Verified

10/10 Excellent

Jacobo

Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious rooms, delicious food and great service!! Excellent resort and staff
Stayed 10 nights in Feb 2026
Verified

8/10 Good

Hayley

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were great. The resort is very pretty. Staff is responsive to guests neets. Food at the buffet and à la carte restauramnts were great!
Adult Pool
View from Preferred Club balcony
Lunch at Oceana
Tuna Sashimi from Oceana
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Sehwang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and quiet.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The preferred setup was fantastic. The ocean front rooms and the outside tub were special. The room service was a tad slow but worth it. The spa extras were reasonably priced but the hydro massage was not worth the effort. We don't golf but there were many golfers staying there and the course was beautiful. Golf carts were at a premium.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
New, clean, well kept resort. Staff was very friendly and helpful. Pool was great, restaurants were excellent. Loved not having to make reservations. Beautiful beach even if the water isn’t swimmable. Would be nice if there was more of an activity team throughout the day (pool games, fun things). Night time activities could be improved as there wasn’t much going on after dinner most nights. Large theatre building that wasn’t open or used at all during our stay. Spa was great but the outdoor water circuit is just too cold to enjoy. Addition of a hot tub may make this better or heat the pool. Access to golf was fantastic. Overall we had an amazing time and would definitely return.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa very clean, staff very help full friendly and the ocean view perfect.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Valente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice. Rooms were clean.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice room, good service, not a lot of food options / restaurants. We enjoyed our peaceful vacation time
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, clean and updated rooms, food was delicious, pools are very family friendly. Overall a great place to vacation.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Sierra

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff, very clean, quick and good food!
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

Luis Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Amazing would stay here again the staff amazing and oceana restaurant the best service and the buffet awesome 👍❤️
Stayed 7 nights in Jun 2025
Verified

8/10 Good

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
room, amenities and service were all great but the decor was whitewashed and disconnected from the culture. It was also very far from the city center so no good shopping options. Nice and def 5 star experience for a resort but left much to be desired.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable, the room, pools, restaurants, services.
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

JINRYUNG

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly, amazing with 2 kids(10/5 years old)
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Robert Harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and attentive. Lots of food options and food was good.
Stayed 9 nights in Feb 2025
Verified

10/10 Excellent

Rigoberto R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful with much fun especially the food and restaurants all recommend
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities
Food was excellent! Even buffet breakfast was great
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property good service. The only negative is you can’t swim in the beach
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The food was delicious. The staff went above and beyond. Yes its far from everything, but when you're wanting a vacation away from the busy home life it's perfect. We will definitely be back.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This would be an amazing resort, except for a few things that would make the stay much better. It would be nice if the lobby had some kind of shutters for the wind as it’s super windy there so much so that you can’t sit up there and enjoy the view. Again for the lobby bar, it would go a long way to have some kind of music playing, even if it’s not live entertainment. The worst thing is all the beach/pool chairs are covered in poop all the time. It would be nice if you could have the chairs washed. The food is amazing, the staff is super kind. At the preferred lounge when you took a drink to go, it was given to you in a paper cup, which became super wet and sloppy. Plastic drink ware would be preferable.
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing swim out room and lazy river.
Stayed 8 nights in Feb 2025
Verified

10/10 Excellent

Craig William

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I spent 5 days here and everything was wonderful! The amenities, the food, the service, the pools, our room…all of it was amazing. We had many experiences where the staff went above and beyond to make our vacation special. I highly recommend this property for an enjoyable getaway.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the ocean view, the friendly staff, delicious meals, and the amenities including the gym, entertainment, ans pool area. The activity staff and servers all went out of their way to make us feel welcome and comfortable.
Stayed 13 nights in Jan 2025
Verified

10/10 Excellent

Kuljit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and modern. Staff was very attentive and friendly. Preferred club was worth it for my wife and I. From the bell boys to maids to servers, service was remarkable. Abel and Fernando were our main pool servers at the preferred club pool and they were awesome. Highly recommend the hotel.
Stayed 7 nights in Apr 2025
Verified

4/10 Poor

Freddie Fullon

Disliked: Amenities, property conditions & facilities
Our stay did not meet expectations, especially considering we booked a Preferred Club room. The room was not ready at arrival, and once we checked in, the floor was dirty and required additional cleaning. The room itself did not feel upgraded, and Preferred Club benefits were unclear and did not justify the added cost. The Preferred pool and spa areas were also consistently cold. Service throughout the resort was slow and inconsistent. We often had to request basic items like water refills, and communication barriers affected the dining experience. Food quality was disappointing across the buffet, specialty restaurants, and café—many dishes were bland, repetitive, or served cold, and several food safety concerns were observed. Entertainment options were minimal and not particularly engaging, though the turtle sanctuary and the assistance from Mark at the pool concierge were highlights. The spa provided the best experience, offering excellent service, though at a premium price. Overall, the resort did not deliver the level of quality, service, or value advertised, and the Preferred Club upgrade did not enhance the experience as expected.
Stayed 5 nights in Jan 2026