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Holiday Inn Mayaguez and Tropical Casino by IHG

3.5 star property
Hotel with a casino, in the vicinity of University of Puerto Rico Mayagüez Campus

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Photo gallery for Holiday Inn Mayaguez and Tropical Casino by IHG

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Casino
Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 1 King Bed (Sunset View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Sunset View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Sunset View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Sunset View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Sunset View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Sunset View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 17 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

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About the neighborhood

Map
2701 Highway #2 Hostos Avenue, Mayagüez, 00680

What's nearby

  • Playa El Maní - 5 min drive - 2.8 miles
  • University of Puerto Rico Mayagüez Campus - 5 min drive - 2.8 miles
  • Plaza Colon - 6 min drive - 3.9 miles
  • Mayagüez Mall - 11 min drive - 7.3 miles
  • Rincon Central Plaza - 21 min drive - 13.8 miles

Getting around

  • Rafael Hernandez Airport (BQN) - 50 min drive

Restaurants

  • ‪Taco Bell - ‬17 min walk
  • ‪Wendy's - ‬16 min walk
  • ‪Applebee's - ‬15 min walk
  • ‪El Meson Sandwiches - ‬17 min walk
  • ‪Pizzeria Los Primos - ‬6 min drive

About this property

Holiday Inn Mayaguez and Tropical Casino by IHG

Hotel near University of Puerto Rico Mayagüez Campus
Take advantage of a casino, dry cleaning/laundry services, and a bar at Holiday Inn Mayaguez and Tropical Casino by IHG. Hit the jackpot at this hotel with amenities such as 8 casino gaming tables, bingo, and 343 slot machines. The on-site local and international cuisine restaurant, West Coast Bistro, offers breakfast, lunch, and dinner. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a vending machine, and ATM/banking services
  • A banquet hall, concierge services, and a front-desk safe
  • Guest reviews say great things about the helpful staff and location
Room features
All 141 rooms feature comforts such as pillow menus and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • Flat-screen TVs with premium channels
  • Refrigerators, free infant beds, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 17 to 19 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bar
  • West Coast Bistro

Things to do

  • 343 slot machines
  • 8 gaming tables
  • Bingo
  • Casino (8,000 square feet of space)
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3,747 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 17 to 19 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez Casino
Holiday Inn Tropical
Holiday Inn Tropical Hotel
Holiday Inn Tropical Hotel Mayaguez Casino
Holiday Inn Mayaguez Tropical Casino Hotel
Holiday Inn Tropical Casino Hotel
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Tropical Casino

Frequently asked questions

Does Holiday Inn Mayaguez and Tropical Casino by IHG have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Holiday Inn Mayaguez and Tropical Casino by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Mayaguez and Tropical Casino by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Mayaguez and Tropical Casino by IHG?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

What time is check-out at Holiday Inn Mayaguez and Tropical Casino by IHG?

Check-out is at noon.

Where is Holiday Inn Mayaguez and Tropical Casino by IHG located?

Situated in a shopping district, this hotel is 2.7 mi (4.3 km) from University of Puerto Rico Mayagüez Campus.

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Holiday Inn Mayaguez and Tropical Casino by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 798 out of 1060 reviews
Rating 8 - Good. 185 out of 1060 reviews
Rating 6 - Okay. 52 out of 1060 reviews
Rating 4 - Poor. 11 out of 1060 reviews
Rating 2 - Terrible. 14 out of 1060 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with comfortable beds.
Stayed 2 nights in May 2025

10/10 Excellent

Hector

Liked: Cleanliness, property conditions & facilities
The hotel was great, the service, is very clean. Very recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool. Awesome casino. Friendly service. The bar can be a little more organized but overall great place to stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose Luis

Liked: Cleanliness, amenities, property conditions & facilities
The location was just right for my needs. Food, parking and casino were acccesible.
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Jun 2025

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent room and cleanest.
Stayed 1 night in Apr 2025

8/10 Good

Dolores

Liked: Cleanliness, staff & service
Staff was friendly and helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptionally friendly.
Stayed 1 night in Apr 2025

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
All around a good stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the best staff, super nice and accomodating. Definetly will stay here next time we go to the West Coast.
Stayed 2 nights in Mar 2025

10/10 Excellent

Delmarie

Great service, very kind and available.
Stayed 1 night in Apr 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in May 2025

10/10 Excellent

Jeasy

Liked: Cleanliness, staff & service, amenities
Was an amazing experience, the service was exceptional, the only thing that they need to fix is to open the bar at the pool otherwise nice place to stay.
Stayed 3 nights in Apr 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient for stay and go for resting when you're in the area for businesses purposes.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn is conveniently located on the edge of the city. The staff is friendly and the hotel is very clean. Great job. I will definitely suggest this loction to friends and family.
Stayed 2 nights in Apr 2025

10/10 Excellent

Nilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home everyone from the front desk to housekeeping to the casino staff especially the cafeteria staff were all very friendly. The hotel was maintained cleaned at all times. Security were always checking the hotel surrounding, the laundry room ( washer and dryer) were accessible and in good condition. The food was delicious, housekeeping staff was friendly front desk always with a smile. I felt right at home.
Stayed 4 nights in May 2025

8/10 Good

Florentino

Liked: Cleanliness, amenities, property conditions & facilities
A little noisy
Stayed 2 nights in May 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t realize the pool opens at 9 am. I was sitting there alone at 8:55 am & was asked to leave the pool area.
Stayed 5 nights in May 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2025

10/10 Excellent

Victor M Cortes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Overall ; However sometimes food and beverage are to slow Although overall service is very good
Stayed 2 nights in May 2025

8/10 Good

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and the property is clean
Stayed 4 nights in Feb 2025

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
The service staff was very friendly
Stayed 5 nights in Mar 2025

10/10 Excellent

Carlos Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!
Stayed 2 nights in Mar 2025

10/10 Excellent

Fausto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to go to the Aguadilla Airport from. Staff was curteous and helpful ( Diego and Noreen ).
Stayed 3 nights in Mar 2025