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Holiday Inn Mayaguez and Tropical Casino by IHG

Property class: 3.5

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Photo gallery for Holiday Inn Mayaguez and Tropical Casino by IHG

A pool area with a water fountain, lounge chairs, and umbrellas. - Holiday Inn Mayaguez and Tropical Casino by IHG (Mayagüez)
A hotel room with a bed, desk, TV, and a desk lamp. - Holiday Inn Mayaguez and Tropical Casino by IHG (Mayagüez)
A spacious lobby with a casino sign, comfortable seating, and a large window. - Holiday Inn Mayaguez and Tropical Casino by IHG (Mayagüez)
A modern hotel with a white facade, multiple balconies, and lush greenery including palm trees. - Holiday Inn Mayaguez and Tropical Casino by IHG (Mayagüez)
A spacious lobby with a casino, seating areas, and a reception desk. - Holiday Inn Mayaguez and Tropical Casino by IHG (Mayagüez)
Located close to University of Puerto Rico Mayagüez Campus, Holiday Inn Mayaguez and Tropical Casino by IHG provides a casino, dry cleaning/laundry services, and a bar. Hit the jackpot at this hotel with amenities such as 343 slot machines, 8 casino gaming tables, and bingo. The on-site local and international cuisine restaurant, West Coast Bistro, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite, 1 King Bed

A hotel room with a sofa, armchair, coffee table, and a desk with a telephone.

Suite, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

9.0 out of 10
Wonderful
(30 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed (Sunset View)

A hotel room with a bed, bedside lamps, a desk, and a chair.

Standard Room, 1 King Bed (Sunset View)

9.4 out of 10
Exceptional
(14 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, bedside lamps, a desk, and a chair.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(65 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a lamp, and a painting on the wall.

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(233 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds (Sunset View)

A hotel room with two beds, a desk, a chair, a lamp, and a painting on the wall.

Standard Room, 2 Queen Beds (Sunset View)

9.6 out of 10
Exceptional
(34 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub

A hotel room with a large bed, a sofa, a desk, and a television.

Standard Room, 1 Queen Bed, Accessible Bathtub

9.4 out of 10
Exceptional
(23 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Accessible

A hotel room with a large bed, a sofa, a desk, and a television.

Standard Room, 1 Queen Bed, Accessible

9.4 out of 10
Exceptional
(8 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Accessible (Sunset View)

A hotel room with a large bed, a sofa, a desk, and a television.

Standard Room, 1 Queen Bed, Accessible (Sunset View)

9.8 out of 10
Exceptional
(8 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

About the neighborhood

Located in Mayagüez, Holiday Inn Mayaguez and Tropical Casino by IHG is in a shopping district. University of Puerto Rico Mayagüez Campus is another place to visit that comes recommended. Spend some time exploring the area's activities, including golfing. Visit our Mayagüez travel guide
Map
2701 Highway #2 Hostos Avenue, Mayagüez, 00680

What's nearby

  • A building with a clock, columns, and a sign that reads "Donde esta el Sr. Sapo".
    Yaguez Theater
    7 min drive - 4.0 miles
  • University of Puerto Rico Mayagüez Campus
    3 min drive - 2.3 miles
  • Parque Del Litoral
    4 min drive - 3.0 miles
  • Tropical Agriculture Research Station
    5 min drive - 3.4 miles
  • Playa El Maní
    6 min drive - 2.8 miles

Getting around

  • Rafael Hernandez Airport (BQN)
    50 min drive

Restaurants

  • Total Café Bonjour
    16 min walk
  • Taco Bell
    17 min walk
  • Pollo Tropical
    11 min walk
  • Wendy’s
    16 min walk
  • Burger King
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 17 to 19 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • West Coast Bistro

Things to do

  • 343 slot machines
  • 8 gaming tables
  • Bingo
  • Casino (8,000 square feet of space)
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3,747 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite premium channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 17 to 19 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Mayaguez and Tropical Casino by IHG have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Holiday Inn Mayaguez and Tropical Casino by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Mayaguez and Tropical Casino by IHG?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

What time is check-out at Holiday Inn Mayaguez and Tropical Casino by IHG?

Check-out is at noon.

Where is Holiday Inn Mayaguez and Tropical Casino by IHG located?

Situated in a shopping district, this hotel is 2.7 mi (4.3 km) from University of Puerto Rico Mayagüez Campus.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Mayaguez and Tropical Casino by IHG Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1010 out of 1334 reviews
Rating 8 - Good. 231 out of 1334 reviews
Rating 6 - Okay. 67 out of 1334 reviews
Rating 4 - Poor. 12 out of 1334 reviews
Rating 2 - Terrible. 14 out of 1334 reviews

Reviews

Verified review

10/10 Excellent

Lymichelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family! It will be even more wonderful if pet friendly.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Arnaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great staff
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the location is perfect
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. It was clean and very nice.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and the property is in great condition.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Maricarmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, good breakfast, free parking excellent location, good amenities.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Nice stay!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Carlos Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the hotel for weekend, and was very good. The pool was excellent!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Staff was very helpful. Even the public bathrooms were extremely clean love the parking. Breakfast was delicious.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking included, clean rooms, great amenities and great spot to enjoy the west side of the island.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally the best service my family has received in a good while. The staff were the biggest sweethearts, and they were very helpful with check in and check out. The property was meticulously clean, and the rooms were perfectly fresh!!
Stayed 2 nights in Aug 2026
Verified review

4/10 Poor

Nilay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is friendly
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service at the front desk was always helpful and friendly. Pool area was clean and overall a great trip. We will be back again soon.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and friendly staff. Food at restaurant and bar was delicious! Comfortable beds very clean rooms !!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, clean, big room, staff was so cordial. Breakfast was excellent and delicious. Plenty of parking. Beautiful grounds. Casino onsite.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the better hotels I stayed at in the island. Very clean. Staff met our needs (which wasn't much). Pool was great. Poolside service was great. I'll definitely be returning
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

FRANKIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and Helpful Staff. Not crowded excellent for a weekend getaway.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good pool
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Zulmarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the rooms spacious and cozy. I had to work and the desk and work station was very comfortable. The staff was so nice, helpful and welcoming. In summary, it was a wonderful experience! Will definitely stay again!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good service,
Stayed 1 night in May 2026
Verified review

10/10 Excellent

ISIDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed at this hotel for one night, but it served its purpose well. The hotel was clean, the room was comfortable, and the location was very convenient for my needs. While my stay was brief, I had a pleasant experience and would consider staying here again in the future.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and staff was very helpful and friendly.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jesse

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, spotless room.
Stayed 1 night in Feb 2026