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Best Western Heartland Inn

2.5 star property
Suburban hotel with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Best Western Heartland Inn

Lobby
Property amenity
Free self parking
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk
Terrace/patio
Located in the business district, Best Western Heartland Inn blends work and play. Guests enjoy a free full breakfast before starting the day. Amenities include dry cleaning, in-room WiFi, a swimming pool, gym, and children's playground for relaxation.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pet friendly
  • Laundry
  • Housekeeping
  • Parking included

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Premium bedding
Pillowtop bed
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Map
1416 Broadway Avenue East, Mattoon, IL, 61938

What's nearby

  • Mattoon Peterson Park - 2 min drive - 1.6 miles
  • Mattoon City Hall - 4 min drive - 2.9 miles
  • Sarah Bush Lincoln Hospital - 5 min drive - 3.9 miles
  • Meadowview Golf Course - 11 min drive - 7.2 miles
  • Eastern Illinois University - 11 min drive - 9.9 miles

Getting around

  • Mattoon Station - 5 min drive
  • Champaign, IL (CMI-University Of Illinois Urbana-Champaign Williard) - 43 min drive

Restaurants

  • ‪Chick-Fil-A - ‬11 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪The Original Burger King - ‬5 min drive
  • ‪Taco Bell - ‬12 min walk
  • ‪Starbucks - ‬11 min walk

About this property

Best Western Heartland Inn

Hotel in the business district
You can look forward to free full breakfast, dry cleaning/laundry services, and a gym at Best Western Heartland Inn. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • An electric car charging station, express check-out, and express check-in
  • Laundry services, a front-desk safe, and coffee/tea in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 61 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs.
Extra amenities include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • HDTVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Similar properties

Lobby

Comfort Suites Mattoon East

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 851 reviews
Comfort Suites Mattoon East

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 3 floors
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per accommodation, per stay, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 40 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hotel Mattoon
Hampton Inn Mattoon
Mattoon Hampton Inn
Hampton Inn Mattoon Hotel Mattoon
Hampton Inn Mattoon Hotel
Hampton Inn Mattoon
Best Western Heartland Mattoon
Best Western Heartland Inn Hotel
Best Western Heartland Inn Mattoon
Best Western Heartland Inn Hotel Mattoon

Frequently asked questions

Is Best Western Heartland Inn pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a deposit of USD 150 per stay and a fee of USD 40 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Best Western Heartland Inn?

Self parking is free at this property.

What time is check-in at Best Western Heartland Inn?

Check-in start time: 3 PM; Check-in end time: 1 AM.

What time is check-out at Best Western Heartland Inn?

Check-out is at 11 AM.

Where is Best Western Heartland Inn located?

Situated in the business district, this hotel is 1.7 mi (2.8 km) from Mattoon Peterson Park and 2.9 mi (4.7 km) from Mattoon City Hall. Kinzel Field and Sarah Bush Lincoln Hospital are also within 6 mi (10 km).

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Best Western Heartland Inn Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 256 out of 540 reviews
Rating 8 - Good. 152 out of 540 reviews
Rating 6 - Okay. 66 out of 540 reviews
Rating 4 - Poor. 39 out of 540 reviews
Rating 2 - Terrible. 27 out of 540 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Sep 2025

6/10 Okay

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay for one night.
Stayed 1 night in Jun 2025

10/10 Excellent

Pat & Dan

Location and friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quiet hotel, even though there was work being done on the building the staff made it well aware, it was very easy to get to my room still and there were no interruptions due to the noise one of the best hotels I've stayed in will be booking best western more in the future!
Stayed 1 night in Apr 2025

6/10 Okay

Rodney

Disliked: Property conditions & facilities
Algae outbreak no water usage
Stayed 1 night in Jul 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very clean facility would recommend to friends and family and will be returning for another visit
Stayed 2 nights in Jul 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service
Clean and friendly staff. Breakfast was good. Nice bedding and bed was readonably comfortable. Needed a quick stop that was dog friendly. Great place for the price.
Stayed 1 night in Apr 2024

8/10 Good

Janaih

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was nice & clean
Stayed 1 night in Mar 2024

4/10 Poor

Rosalind

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

N/a

When I got to my room it had sh**t particles in the toilet,hair in the tub and room carpet was not vacuum! The service was pleasant and nice.
Stayed 1 night in May 2025

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Just okay

Fast easy check in. Pool and hot tub drained. Construction in lobby. Room very small for all the furniture. Not enough space for 4 people. Walls in bad shape.
Stayed 2 nights in Mar 2025

6/10 Okay

Victoria

Liked: Staff & service
Disliked: Property conditions & facilities
Pool not available - so if traveling with kids probably not the place to stay
Stayed 1 night in Sep 2024

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Repurpose of the Former Hampton Inn

This hotel was once a Hampton Inn and i was a regular guest there when i came to town. They have improved it greatly. Clean comfortable and affordable.
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is immaculate and they'll do your room daily, unlike many hotels we've stayed at. They also have a hot breakfast and free coffee, cappuccino, hot cocoa, etc. all day. The staff is warm and friendly, but ask how to use the shower before you go to your room. On the negative side, their internet is slow and the TV is minimal.
Stayed 4 nights in Oct 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, rooms were very nice, but the bathroom was a little dirty and minimal toilet paper
Stayed 1 night in Aug 2023

10/10 Excellent

Ted

Liked: Staff & service
Honest people there, i forgot to get the $50 deposit when i left and the called me and mailed it to me
Stayed 1 night in Oct 2024

10/10 Excellent

Sandra

Nice person
Stayed 1 night in Jan 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a night here before solar eclipse and the place was packed. Staff kept everything running smoothly (especially Celeste, Megan and Rose) who welcomed everyone. Had a few glitches with the internet (probably too many users) but the rehabbed property was good, beds were new and wonderful. Pool is under construction. Property looks a little plain from the outside, but the inside is good and fresh.
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Towels were too rough.
Stayed 1 night in Mar 2024

8/10 Good

Niki

Liked: Cleanliness, staff & service, amenities
The pool was out of order and didnt know til after i already paid. Tv and channels are junk. The bed and pillows were great and comfy.
Stayed 2 nights in Mar 2024

4/10 Poor

Rebekah

Disliked: Property conditions & facilities, room comfort
We were under the impression that the pool was up and running while making reservations, it was under construction for repairs. The refrigerator wasnt working that was in room as well as the bed was supposed to be a king, i feel that it wasnt a true king. It was quiet and clean.
Stayed 2 nights in Apr 2024

8/10 Good

Bethany

Liked: Cleanliness, staff & service, room comfort

Clean but a lot of construction noise

Room was nice clean and comfortable. But there was a ton of construction going on. Especially during the day. So the couple afternoons I went back to my room early (3-4pm) there was a lot of construction noise and new paint smell that lingered. So hopefully they’ll be done soon and it will be nicer
Stayed 3 nights in Nov 2023

4/10 Poor

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
Common areas and room were dirty. Lobby and elevator reeked of cigarette smoke. Definitely won’t be back.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Shower was terrible

When taking a shower it makes a sound and it doesn’t stop until you shut the water off. They don’t give you a TV guide. It looks like they are doing some upgrades which when completed it will look really nice.
Stayed 1 night in May 2024

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