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Best Western Heartland Inn

2.5 star property
Suburban hotel with free breakfast and a fitness center

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Photo gallery for Best Western Heartland Inn

Lobby
Property amenity
Terrace/patio
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • Pet friendly
  • Housekeeping
  • Parking included

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Separate bedroom
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Separate bedroom
Premium bedding
Pillowtop bed
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Separate bedroom
Premium bedding
Pillowtop bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Separate bedroom
Premium bedding
Pillowtop bed
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Separate bedroom
Premium bedding
Pillowtop bed
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Separate bedroom
Premium bedding
Pillowtop bed
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
1416 Broadway Avenue East, Mattoon, IL, 61938

What's nearby

  • Mattoon Peterson Park - 3 min drive - 1.6 miles
  • Mattoon City Hall - 5 min drive - 2.9 miles
  • Sarah Bush Lincoln Hospital - 6 min drive - 3.9 miles
  • Meadowview Golf Course - 11 min drive - 7.2 miles
  • Eastern Illinois University - 14 min drive - 9.9 miles

Getting around

  • Mattoon Station - 5 min drive
  • Champaign, IL (CMI-University Of Illinois Urbana-Champaign Williard) - 43 min drive

Restaurants

  • ‪McDonald's - ‬16 min walk
  • ‪Taco Bell - ‬11 min walk
  • ‪Buffalo Wild Wings - ‬13 min walk
  • ‪Honey Bee Cafe - ‬4 min drive
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min drive

About this property

Best Western Heartland Inn

Hotel in the business district
You can look forward to free full breakfast, dry cleaning/laundry services, and a gym at Best Western Heartland Inn. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • An electric car charging station, express check-out, and express check-in
  • A vending machine, laundry services, and coffee/tea in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 61 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs.
Extra amenities include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • HDTVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 3 floors
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from March 11 2025 to June 1 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per accommodation, per stay, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 40 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hotel Mattoon
Hampton Inn Mattoon
Mattoon Hampton Inn
Hampton Inn Mattoon Hotel Mattoon
Hampton Inn Mattoon Hotel
Hampton Inn Mattoon
Best Western Heartland Mattoon
Best Western Heartland Inn Hotel
Best Western Heartland Inn Mattoon
Best Western Heartland Inn Hotel Mattoon

Frequently asked questions

Is Best Western Heartland Inn pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a deposit of USD 150 per stay and a fee of USD 40 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Best Western Heartland Inn?

Self parking is free at this property.

What time is check-in at Best Western Heartland Inn?

Check-in start time: 3 PM; Check-in end time: 1 AM.

What time is check-out at Best Western Heartland Inn?

Check-out is at 11 AM.

Where is Best Western Heartland Inn located?

Situated in the business district, this hotel is 1.7 mi (2.8 km) from Mattoon Peterson Park and 2.9 mi (4.7 km) from Mattoon City Hall. Kinzel Field and Sarah Bush Lincoln Hospital are also within 6 mi (10 km).

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Best Western Heartland Inn Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 243 out of 517 reviews
Rating 8 - Good. 150 out of 517 reviews
Rating 6 - Okay. 61 out of 517 reviews
Rating 4 - Poor. 37 out of 517 reviews
Rating 2 - Terrible. 26 out of 517 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2025

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service
Staff was amazing
Stayed 1 night in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quiet hotel, even though there was work being done on the building the staff made it well aware, it was very easy to get to my room still and there were no interruptions due to the noise one of the best hotels I've stayed in will be booking best western more in the future!
Stayed 1 night in Apr 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was being worked on but it was a nice room. Would stay again.
Stayed 3 nights in Feb 2025

4/10 Poor

Matthew H

Disliked: Cleanliness, property conditions & facilities
I think I may have gotten catfished by the overall rating. The original and replacement rooms both smelled like sweat and musty body odor, and the shower didn’t work. I will say the staff were friendly and inviting though.
Stayed 1 night in Jun 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and the hotel was updated, clean and nice. The hot breakfast was good and dining area clean and plenty of room.
Stayed 1 night in Nov 2024

6/10 Okay

RICK

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like checking in and then finding out the entire hotel is basically under construction due to a water pipe burst, and my room and third floor smell like a paint warehouse and lamps from rooms in the hallways. When I booked my room there was no explanation that this hotel is under construction. I would never of booked here if I knew this. And probably will never stay at a Best Western again.
Stayed 1 night in May 2025

2/10 Terrible

Dana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay at the Best Western Heartland Inn Mattoon Illinois. The "battery" in my door dies because they don't bother to routinely maintain them. So I had to wait for the manager/warden to let me in every time I wanted to leave. Additionally the USB port is broken, so I didn't even have a phone in my . Hortible maintenance and service.
Stayed 1 night in May 2025

10/10 Excellent

Pat & Dan

Location and friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Joe

Liked: Amenities
Very clean and easy check in.
Stayed 1 night in Jun 2024

8/10 Good

Cheryl

Liked: Cleanliness, property conditions & facilities, room comfort
Had a wonderful stay. Clean room great service
Stayed 1 night in Apr 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very clean facility would recommend to friends and family and will be returning for another visit
Stayed 2 nights in Jul 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Jan 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only one night and thought it was very clean, quiet and the staff was excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great customer service. It was clean and nice. Breakfast was good too.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing The breakfast was the best out of all the hotels we have stayed It was fresh the eggs was hot and not runny scrambled eggs bacon was burnt the sausage gravy was wonderful I could keep going on and on this is the one you would definitely want to stay at
Stayed 2 nights in Mar 2024

8/10 Good

Robert W

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility with good breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service
Clean and friendly staff. Breakfast was good. Nice bedding and bed was readonably comfortable. Needed a quick stop that was dog friendly. Great place for the price.
Stayed 1 night in Apr 2024

10/10 Excellent

Margie

Liked: Staff & service, property conditions & facilities
Clean new and comfortable great staff
Stayed 1 night in Sep 2023

6/10 Okay

Victoria

Liked: Staff & service
Disliked: Property conditions & facilities
Pool not available - so if traveling with kids probably not the place to stay
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is immaculate and they'll do your room daily, unlike many hotels we've stayed at. They also have a hot breakfast and free coffee, cappuccino, hot cocoa, etc. all day. The staff is warm and friendly, but ask how to use the shower before you go to your room. On the negative side, their internet is slow and the TV is minimal.
Stayed 4 nights in Oct 2024

10/10 Excellent

Douglas Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was amazing. Very helpful guiding us to a great place to eat dinner. Not as happy about the pool being closed.
Stayed 1 night in Jun 2024

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

10/10 Excellent

MARIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and friendly workers. Awesome breakfast a great selection
Stayed 2 nights in Aug 2023