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Hotel MyStays Matsuyama

4.0 star property
Travelers discover historic charm just steps from this modern hotel, where the staff's local knowledge helps them navigate Matsuyama's cultural treasures

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Photo gallery for Hotel MyStays Matsuyama

Breakfast, lunch and dinner served - Hotel MyStays Matsuyama (Matsuyama)
Premium bedding, minibar, in-room safe, desk - Hotel MyStays Matsuyama (Matsuyama)
Lobby - Hotel MyStays Matsuyama (Matsuyama)
Breakfast, lunch and dinner served - Hotel MyStays Matsuyama (Matsuyama)
Breakfast, lunch and dinner served - Hotel MyStays Matsuyama (Matsuyama)
Hotel MyStays Matsuyama is a convenient base near Matsuyama Castle, accessible via the nearby Ropeway. It offers in-room WiFi, a bar for evening relaxation, a business center for travelers, and dry cleaning services for added convenience.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • Business services

Room options

Available filters for rooms
Showing 39 of 39 rooms

View all photos for Standard Double Room, Smoking (17sqm)

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Standard Double Room, Smoking (17sqm)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Non Smoking (17sqm)

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Standard Double Room, Non Smoking (17sqm)

8.4 out of 10
Very good
(17 reviews)
  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Castle View Smoking (17sqm)

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Standard Double Castle View Smoking (17sqm)

  • Park view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Castle View, Non-Smoking (17sqm)

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Standard Double Castle View, Non-Smoking (17sqm)

8.0 out of 10
Very good
(13 reviews)
  • Park view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Queen, Castle View, Smoking (20.18sqm)

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Standard Queen, Castle View, Smoking (20.18sqm)

9.4 out of 10
Exceptional
(3 reviews)
  • Park view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Queen, Castle View, Non Smoking (20.18sqm)

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Standard Queen, Castle View, Non Smoking (20.18sqm)

9.2 out of 10
Wonderful
(7 reviews)
  • Park view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin, Castle View, Non Smoking (22.62sqm)

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Standard Twin, Castle View, Non Smoking (22.62sqm)

8.4 out of 10
Very good
(12 reviews)
  • Park view
  • 23 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Twin, Castle View, Smoking (22.62sqm)

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Standard Twin, Castle View, Smoking (22.62sqm)

  • Park view
  • 23 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Twin, Castle View, Smoking (25.68sqm)

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Superior Twin, Castle View, Smoking (25.68sqm)

7.0 out of 10
Good
(4 reviews)
  • Park view
  • 26 sq m
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Superior Twin, Castle View, Non Smoking (25.68sqm)

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Superior Twin, Castle View, Non Smoking (25.68sqm)

8.8 out of 10
Excellent
(11 reviews)
  • Park view
  • 26 sq m
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Deluxe Twin, Castle View, Non Smoking (39.74sqm)

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Deluxe Twin, Castle View, Non Smoking (39.74sqm)

7.4 out of 10
Good
(3 reviews)
  • Park view
  • 40 sq m
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Japanese Style Room, Non Smoking (34.77sqm)

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Japanese Style Room, Non Smoking (34.77sqm)

  • 34 sq m
  • Sleeps 6
  • 3 Twin Futons

View all photos for Accessible Room, Non Smoking (29.93sqm)

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Accessible Room, Non Smoking (29.93sqm)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Double, Non Smoking, Castle View (17sqm)

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Comfort Double, Non Smoking, Castle View (17sqm)

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Twin A, Non Smoking - Castle View (20-22sqm)

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Comfort Twin A, Non Smoking - Castle View (20-22sqm)

8.0 out of 10
Very good
(2 reviews)
  • Park view
  • 20 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Twin B, Non Smoking - Castle View (25.68sqm)

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Comfort Twin B, Non Smoking - Castle View (25.68sqm)

10.0 out of 10
Exceptional
(3 reviews)
  • Park view
  • 26 sq m
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Comfort Queen, Non Smoking (19.67sqm)

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Comfort Queen, Non Smoking (19.67sqm)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple, Non Smoking - Castle View (56.74sqm)

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Deluxe Triple, Non Smoking - Castle View (56.74sqm)

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 57 sq m
  • Sleeps 7
  • 3 Twin Beds

View all photos for Comfort Double Room, Non Smoking, City View (17sqm)

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Comfort Double Room, Non Smoking, City View (17sqm)

  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for No cleaning Service, Accessible Room, Non Smoking (29.93sqm)

Premium bedding, minibar, in-room safe, desk

No cleaning Service, Accessible Room, Non Smoking (29.93sqm)

  • 30 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for No cleaning Service, Comfort Double Room, Non Smoking, City View (17sqm)

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No cleaning Service, Comfort Double Room, Non Smoking, City View (17sqm)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for No cleaning Service, Comfort Double, Non Smoking, Castle View (17sqm)

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No cleaning Service, Comfort Double, Non Smoking, Castle View (17sqm)

  • Park view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for No cleaning Service, Comfort Queen, Non Smoking (19.67sqm)

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No cleaning Service, Comfort Queen, Non Smoking (19.67sqm)

  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for No cleaning Service, Comfort Twin A, Non Smoking - Castle View (20-22sqm)

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No cleaning Service, Comfort Twin A, Non Smoking - Castle View (20-22sqm)

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 20 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for No cleaning Service, Comfort Twin B, Non Smoking - Castle View (25.68sqm)

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No cleaning Service, Comfort Twin B, Non Smoking - Castle View (25.68sqm)

8.0 out of 10
Very good
(1 review)
  • Park view
  • 26 sq m
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for No cleaning Service, Deluxe Triple, Non Smoking - Castle View (56.74sqm)

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No cleaning Service, Deluxe Triple, Non Smoking - Castle View (56.74sqm)

  • Park view
  • 57 sq m
  • Sleeps 7
  • 3 Twin Beds

View all photos for No cleaning Service, Deluxe Twin, Castle View, Non Smoking (39.74sqm)

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No cleaning Service, Deluxe Twin, Castle View, Non Smoking (39.74sqm)

8.0 out of 10
Very good
(1 review)
  • Park view
  • 40 sq m
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for No cleaning Service, Japanese Style Room, Non Smoking (34.77sqm)

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No cleaning Service, Japanese Style Room, Non Smoking (34.77sqm)

  • 34 sq m
  • Sleeps 6
  • 3 Twin Futons

View all photos for No cleaning Service, Standard Double Castle View Smoking (17sqm)

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No cleaning Service, Standard Double Castle View Smoking (17sqm)

8.0 out of 10
Very good
(1 review)
  • Park view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for No cleaning Service, Standard Double Castle View, Non Smoking (17sqm)

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No cleaning Service, Standard Double Castle View, Non Smoking (17sqm)

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for No cleaning Service, Standard Double Room, Non Smoking (17sqm)

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No cleaning Service, Standard Double Room, Non Smoking (17sqm)

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for No cleaning Service, Standard Queen, Castle View, Non Smoking (20.18sqm)

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No cleaning Service, Standard Queen, Castle View, Non Smoking (20.18sqm)

  • Park view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for No cleaning Service, Standard Queen, Castle View, Smoking (20.18sqm)

Premium bedding, minibar, in-room safe, desk

No cleaning Service, Standard Queen, Castle View, Smoking (20.18sqm)

  • Park view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for No cleaning Service, Standard Twin, Castle View, Non Smoking (22.62sqm)

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No cleaning Service, Standard Twin, Castle View, Non Smoking (22.62sqm)

8.8 out of 10
Excellent
(3 reviews)
  • Park view
  • 23 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for No cleaning Service, Standard Twin, Castle View, Smoking (22.62sqm)

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No cleaning Service, Standard Twin, Castle View, Smoking (22.62sqm)

8.0 out of 10
Very good
(1 review)
  • Park view
  • 23 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for No cleaning Service, Superior Twin, Castle View, Non Smoking (25.68sqm)

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No cleaning Service, Superior Twin, Castle View, Non Smoking (25.68sqm)

  • Park view
  • 26 sq m
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for No cleaning Service, Superior Twin, Castle View, Smoking (25.68sqm)

Premium bedding, minibar, in-room safe, desk

No cleaning Service, Superior Twin, Castle View, Smoking (25.68sqm)

  • Park view
  • 26 sq m
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Comfort Quadruple, Non Smoking - Castle View

Comfort Quadruple, Non Smoking - Castle View | Premium bedding, minibar, in-room safe, desk

Comfort Quadruple, Non Smoking - Castle View

  • Park view
  • 1 bedroom
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Triple Room Non Smoking - Castle View with View Bath

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Triple Room Non Smoking - Castle View with View Bath

  • Park view
  • 1 bedroom
  • Sleeps 6
  • 3 Twin Beds

About the neighborhood

Located in Matsuyama, Hotel MyStays Matsuyama is in the city center and near a train station. Matsuyama Castle Ropeway and Dogo Onsen are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matsuyama Central Park and Dogo Park. Matsuyama Castle and Shiki Memorial Museum are two other places to visit that come recommended. Visit our Matsuyama travel guide
Map
1-10-10 Otemachi, Matsuyama, Ehime-ken, 790-0067

What's nearby

  • Ninomaru Historical Garden
    Ninomaru Historical Garden
    10 min walk - 0.6 miles
  • Saka no Ue no Kumo Museum
    Saka no Ue no Kumo Museum
    13 min walk - 0.7 miles
  • Bansuiso
    Bansuiso
    14 min walk - 0.8 miles
  • Matsuyama Castle Ropeway
    Matsuyama Castle Ropeway
    2 min drive - 1.2 miles
  • Matsuyama Central Park
    17 min walk - 0.9 miles

Getting around

  • Matsuyama Station
    9 min walk
  • Dogo Onsen Tram Stop
    13 min drive
  • Matsuyama Airport (MYJ)
    16 min drive

Restaurants

  • BOKKE CRAFT BEER
    2 min walk
  • the park M’s coffee
    5 min walk
  • 中華そば 瓢太
    5 min walk
  • 男組 釣天狗
    4 min walk
  • 伊予源氏車
    5 min walk

About this property

Hotel MyStays Matsuyama

Upscale hotel near Matsuyama Castle
Located close to Matsuyama Castle Ropeway and Matsuyama Central Park, Hotel MyStays Matsuyama provides dry cleaning/laundry services, a business center, and a restaurant. Free in-room WiFi and a bar are available to all guests.
You'll also find perks like:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Meeting rooms, an elevator, and a banquet hall
  • Luggage storage, a front-desk safe, and newspapers in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All 162 rooms feature comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Bathrooms with bidets and shower/tub combinations
  • 26-inch TVs with satellite channels
  • Refrigerators, electrical adapters/chargers, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,200 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 2,200 to 2,200 for adults and JPY 1,100 to 1,100 for children
  • A restaurant

Restaurants on site

  • La TERRAZZA

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service

Business services

  • Business center
  • Meeting rooms

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 26-inch TV with cable/satellite channels
  • Pay movies

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Disposable personal items (razor, hair brush, shaving cream, cotton swab, hand towel) are available on request in the lobby.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 4000 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 to 2200 for adults, and JPY 1100 to 1100 for children
  • Self parking fee: JPY 1200 per day
  • Rollaway bed fee: JPY 4000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The property's onsite restaurant is available for dine-in breakfast from 6:30-9 AM, and for dinner from 5:30-10 PM. Takeout options are available from 11 AM to 8 PM.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

MyStays Matsuyama
JAL City Matsuyama
Hotel MyStays Matsuyama Hotel
Hotel MyStays Matsuyama Matsuyama
Hotel MyStays Matsuyama Hotel Matsuyama

Frequently asked questions

Is Hotel MyStays Matsuyama pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for JPY 1200 per day. Limited spots are available.

What time is check-in at Hotel MyStays Matsuyama?

Check-in start time: 3:00 PM; Check-in end time: 2 AM.

What time is check-out at Hotel MyStays Matsuyama?

Check-out is at 11 AM.

Where is Hotel MyStays Matsuyama located?

Located in the heart of Matsuyama, this hotel is within 1 mi (2 km) of Matsuyama Castle, Matsuyama Central Park, and Matsuyama Castle Ropeway. Dogo Park and Shiki Memorial Museum are also within 3 mi (5 km). Matsuyama Station is 9 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel MyStays Matsuyama Reviews

8.6

Excellent

8.6

Cleanliness

8.6

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 461 out of 1003 reviews
Rating 8 - Good. 390 out of 1003 reviews
Rating 6 - Okay. 119 out of 1003 reviews
Rating 4 - Poor. 23 out of 1003 reviews
Rating 2 - Terrible. 10 out of 1003 reviews

Reviews

Verified

8/10 Good

HIROSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a little far away from JR Matsuyama station, but it is reasonably near by of major tourists’ destinations such as Matsuyama castle and Dogo hot spring spa. Breakfast was excellent.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Ry

Liked: Cleanliness, staff & service, amenities
We stayed in the updated twin rooms and they were very comfortable, with a beautiful view of the castle, moat and city. Would happily stay here again.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
An excellent hotel in a convenient and great location. Views to the castle available.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Mastuyama Castle, lovely staff, nice restaurant downstairs. We always stay here when passing through.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend! Close to many major attractions, clean and quiet.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good freshly prepared breakfast. Nice room with good view.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Mckenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place! The staff is great and the room was the perfect size with wonderful amenities! There are plenty of food options around and it’s about a 5 minute walk from the tram station! Each room also has its own AC where some hotels in Japan only have central AC it was nice to have personal control.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Keinosuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to find good location, access near to tram stop, clean and cozy room, reasonable price, will repeat to use this accommodation
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in the center of Matsuyama, convenient location, great restaurant downstairs
Stayed 2 nights in Mar 2025
Verified

8/10 Good

DONGSIK

Liked: Staff & service
Nice location
Stayed 1 night in Mar 2025
Verified

8/10 Good

Josian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location. Amazing breakfast!
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

LICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is attentive and the environment is clean. The Japanese-style rooms are comfortable and very beautiful.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable and close access to public transport.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but nice service
Stayed 1 night in Feb 2025
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is polite. Good restaurant. I like it.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Kristin

Liked: Cleanliness, amenities
Nice location right by the castle park. We had a room with castle view, which was very nice. The room was small, but ok. Short walking distance from the train station.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

MANAMI

Disliked: Cleanliness
The hotel was comfortable. But I was annoyed with some guests. Because they made a noise in the elevator hall in the midnight.
Stayed 1 night in May 2025
Verified

8/10 Good

Wing Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Continent location.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok for a short stay

The hotel is at a very good location but kind of old. But fine for its quality considering the price. No bottled water is offered.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service
First off, the location was great, about a 10 minute walk from Matsuyama station, and right next to Matsuyama Castle. While the hotel is older, the room and bathroom were clean. There were some stains on the carpet and wall paper, and the plastics in the bathroom are little yellowed, but still overall clean. The air conditioning worked well, and the the room was quite large, at least by Japan budget hotel standards. I paid slightly more for a castle view room, and the view was definitely worth the extra money. Overall, I think the hotel is a good value, personally had no regrets staying here, and would gladly stay here again.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
The property is within walking distance from Matsuyama castle and public transportation. It's also close to really great food options, with an Italian restaurant onsite. Parking is available onsite and has other parking locations close by if the onsite is full. Staff is really friendly and actually helped me with my car rental car issues. The manager Kobayashi san went above and beyond by acting as a liaison, translating my car issues, with the car rental company to resolve the problem.
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

Ronald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Not so noce triple room

The Good: - The staffs’ service is excellent - Convenience store just across the street - The castle can be considered walking distance - Tram station just outside the hotel The Bad: - Hotel looks and feels very old - The sofa bed state is terrible. headrest and armrest are very dirty. this was used by our son as his bed. - The toilet has a weird smell - The fridge doesn’t cool properly, temp is room temperature The hotel should consider dry-cleaning, changing or re-upholstering the sofa bed. It is really terrible. We didnt inform the staff of this cos they cannot do anything.
Stayed 4 nights in May 2025
Verified

8/10 Good

CHONG-YIN

Liked: Cleanliness, staff & service
I chose this hotel because it looked like the closest from Matsuyama Station. It was about a 10-minute walk but if you have big luggage or if the weather doesn't cooperate I would recommend taking a taxi. There is a tapas-type restaurant attached to the hotel and the dinner service was all-you-can-eat for one price (you simply order what you like), within 120 minutes. There are two tram stations (one to Matsuyama Station and the other to Dogo Onsen) right outside so it was really convenient. The Matsuyama Castle is right across the hotel so if you are lucky your room may have the view. The hotel's age was reflected in the room and it felt like 1980. There was no electric outlets at the nightstand and there was maybe one or two available outlets in the room. But for a short stay it did the job and met my criteria of being closet to the train station.
Stayed 4 nights in Jan 2025
Verified

6/10 Okay

Oliver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Westerners know what to expect.

The hotel and reception are impressive however of all the places we have stayed in Japan this was the first where we really nearly left halfway through our stay. The room was dated and the sofa and net curtains had cigarette burns in them. The room was clean but noticeably a little run down. The BIG issue though was the bed. We had a twin and both our beds were hard as rock. We asked for an additional duvet but we're told none were available so got a blanket each to try and add some padding. The following morning we asked for a different bed or a futon to put underneath the sheet but we're told all the beds were the same and there was no futon available. In the end we got yet more blankets and slept on 2 thick blankets and the duvet folded over under just a blanket. Even then the bed was still firm. I'm sure for folk who are used to a futon this might be okay but for us it was difficult. On the plus side the hotel view was amazing looking to the castle, although the hotel is a little out of the town centre- about a 20min walk or short tram ride.
Stayed 4 nights in May 2025
Verified

8/10 Good

Sheree

Liked: Cleanliness, amenities, property conditions & facilities
The staff seemed nice, it was a good location with views to the castle
Stayed 1 night in Feb 2026