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Awanoyu

3.5 star property
Travelers rejuvenate with therapeutic spa treatments and a relaxing soak in mineral hot springs at this peaceful wellness retreat

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Photo gallery for Awanoyu

Spa - Awanoyu (Matsumoto)
View from property - Awanoyu (Matsumoto)
In-room safe, desk, free WiFi, bed sheets - Awanoyu (Matsumoto)
Coffee service - Awanoyu (Matsumoto)
Front of property - Awanoyu (Matsumoto)
Awanoyu offers a perfect setting for relaxation with its indoor mineral hot spring (onsen). Visitors can book a therapeutic massage to ease tired muscles or stop by the on-site coffee shop/cafe for refreshments. The spa consistently earns positive reviews from previous guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Housekeeping

Room options

View all photos for Japanese-Style Standard Room

Japanese-Style Standard Room | In-room safe, desk, free WiFi, bed sheets

Japanese-Style Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Japanese-Style Deluxe Room

Japanese-Style Deluxe Room | In-room safe, desk, free WiFi, bed sheets

Japanese-Style Deluxe Room

  • Mountain view
  • Sleeps 5
  • 5 Twin Futons
  • Free WiFi

View all photos for Japanese-Style Superior Room

Japanese-Style Superior Room | In-room safe, desk, free WiFi, bed sheets

Japanese-Style Superior Room

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Futons
  • Free WiFi

About the neighborhood

Matsumoto is home to Awanoyu. Hirayu Onsen and Shinhotaka Ropeway are worth checking out if an activity is on the agenda. Visit our Matsumoto travel guide
Map
Azumi 4181, Matsumoto, Nagano, 390-1515

What's nearby

  • Chubu-Sangaku National Park
    Chubu-Sangaku National Park
    1 min walk - 0.0 miles
  • Hirayu Onsen
    Hirayu Onsen
    27 min drive - 11.7 miles
  • 上高地 穂高連�邦をハイキング。　入口の河童橋、大自然の中に。
    Kamikochi Trail
    34 min drive - 13.4 miles
  • Kappa Bridge
    Kappa Bridge
    36 min drive - 13.9 miles
  • Kamikochi Visitor Center
    Kamikochi Visitor Center
    36 min drive - 13.9 miles

Getting around

  • Shiojiri Station
    45 min drive
  • Shinshu - Matsumoto Airport (MMJ)
    73 min drive

Restaurants

  • レストラン やまぼうし
    14 min drive
  • もみの木
    16 min drive
  • アルプスホルン
    15 min drive
  • グレンパークさわんど
    5 min drive
  • レストラン乗鞍
    14 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Kaiseki meal

Restaurants on site

  • Hana

Things to do

  • Hot spring
  • Karaoke

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Business services

  • Meeting rooms

Spa

  • Hot spring
  • Hot springs open from 10:30 AM - 2:00 PM
  • Hot springs water temperature - 100 ºF
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Hot springs access available from 10:30 AM to 2:00 PM
Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in

Frequently asked questions

Is Awanoyu pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Awanoyu?

Check-in start time: 3 PM; Check-in end time: 6 PM.

What time is check-out at Awanoyu?

Check-out is at 10 AM.

Where is Awanoyu located?

Situated in Matsumoto, this ryokan is 3 mi (4.9 km) from Mt. Norikura Snow Resort and within 6 mi (10 km) of Chubu-Sangaku National Park and Ichinose Meadow. Yoshigoro Falls and Ushidome Pond are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Awanoyu Reviews

9.0

Wonderful

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 31 out of 53 reviews
Rating 8 - Good. 15 out of 53 reviews
Rating 6 - Okay. 5 out of 53 reviews
Rating 4 - Poor. 2 out of 53 reviews
Rating 2 - Terrible. 0 out of 53 reviews

Reviews

Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful experience here, the staff, the food and the hotel were all wonderful. Would love to come back one day.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Sze Chun Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awanoyu is among one of those onsen ryokans we love the traditional ambience. Its open air spa is exceptional in the natural serenade!!
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Ka Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice spa

Traditional culture. Relaxing and quiet stay. Nice spa. Good service.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Hiromi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are the repeaters. This the rare co-ed onsen which allows you to go in with your friends and family. The onsen was filled with milky warm water so that you can stay in long hours and enjoy other people's company. Very relaxing environment surrounded by mountains. The food was omakase and very good. We enjoyed all of the local cuisine items with great beer and sake.
Stayed 1 night in Nov 2024
Verified

8/10 Good

joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here because it was the only outdoor onsen we could find that had mixed gender bathing. I had the impression that it was "towel-optional" for ladies, but another female (Japanese) guest rushed over to me when I entered the bath with just a modesty towel and ushered me back to the changing room to get a proper wrap around towel. Then when I came out with it, she pointed out that it had snaps along the top to make sure the towels wouldn't reveal anything, and actually snapped my snaps herself. She was kind and motherly about it - not rude or aggressive. Still, people thinking this is towel optional should be aware of this expectation. I was not aware that there is an annex where couples can enjoy the time together. They had convenient parking and helped us with our bags. Little to no English spoken. The stay was a gift for my husband who had never been to Japan and loves seeking out wild hotsprings in the US. So, the room and the kaiseki did not disappoint. The bathing while beautiful was a little akward. And we would have preferred to have our meal in the company of others, especially since we had no idea about what we were eating. I don't think it's so difficult these days to run a menu through a translator program and print it. So, I'm glad we experienced it. It was far and above the most expensive place we stayed in Japan. For any further visits, I think we'll look for a place outdoor private baths.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Fong Peng

Liked: Cleanliness, staff & service, amenities
Friendly staff and their attention to details. Never refuse a request. The mixed milky onsen was really extraordinary and a very unique experience. The ladies were given a wrap around and nothing can be seen with the milky onsen. Very discreet , indeed!
Stayed 1 night in Nov 2025
Verified

6/10 Okay

lindsey

Liked: Cleanliness, staff & service, amenities
Happy we tried the ryokan, definitely an experience to do in Japan. The property is pretty dated, and the staff watches your every movement which feels weird. But glad we did it. I think it was overpriced for the age of the facility.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Kyosuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Kenichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉がとにかく素晴らしい。温いのでゆったり長く浸かってられる。 ご飯もおいしい。
Stayed 1 night in Jun 2026
Verified

8/10 Good

Yeung

Liked: Cleanliness, staff & service, property conditions & facilities
泉水質地特別好，露天混浴也很好，可惜户外泉水不太熱
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
紅葉が綺麗でした お風呂最高です
Stayed 1 night in Oct 2025
Verified

8/10 Good

Machiko

Liked: Cleanliness, staff & service, amenities
混浴でしたが湯浴み着が有りますので大丈夫でした。 ずーっとつかっている事が出来大満足です。内風呂のぬるい炭酸泉も良いと思います。
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

???

Liked: Cleanliness
お酒を手に入れるの困難
Stayed 1 night in Sep 2025
Verified

6/10 Okay

みゆき

Liked: Cleanliness, property conditions & facilities
周辺の道が険しく、不安な中到着。宿の外観の古さに又不安になりましたが、それも風情かと。客室と食事処は新しくて安心しました。 温泉は秘境感ある雰囲気ですが、大露天風呂に行くのに女性だけ内風呂から一度服を着て移動が必要なのが面倒かなと思いました。 その他、所々に女将さんの手作り品などに心遣いがみえましたが、どなたが女将なのか最後まで分かりませんでした笑。 食事処の新人スタッフさんの感じが良かったです。末永く頑張って欲しいと思いました。
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Kenichiro

Liked: Cleanliness, amenities, property conditions & facilities
ぬる湯がめちゃくちゃ良かった ただここまで温度が低いと好き嫌いは分かれそう。
Stayed 1 night in May 2025
Verified

8/10 Good

Ryoichi

Liked: Cleanliness, property conditions & facilities, room comfort

温泉が最高！

泡の湯さんには、約20年前から幾度かお世話になっております。いつも萌黄でしたが、今回、初めて翠で予約できて非常に楽しみにしていました。 お湯の泉質など温泉はいつものことながら大満足でした。また、部屋は非常に清掃が行き届いており大変満足できました。 しかし、夕食も朝食も量が多く、あまり、山の幸という感じがせず、街中の居酒屋と変わらない感じで少し残念な気がしました。加えて、朝食はバタバタ感の中での食事となり、もう少し落ち着いて食事をとりたいなと感じました。 特別な日に宿泊しているお宿なので、少々気になったことを記しておきます。
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Valérie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simplement magique et totalement dépaysant
Stayed 1 night in Nov 2024
Verified

6/10 Okay

????

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
料理は非常に良かったが、館内施設の老朽化が目立った
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Akira

Liked: Cleanliness, staff & service, amenities
大露天風呂の湯温が低い事は知っていましたが、流石にもう少しあったかくして欲しい
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
野天風呂は写真の通りとてもよかったです。ぬるいという口コミもあり、確かにその通りですが、だからこそ長く湯に浸かることが出来ます。また、よく探せば暖かいお湯が出ている処もあります。夕食で提供された岩魚の塩焼きはとても美味しく、東京の星付きレストランでも同じものを出すのは困難でしょう。此処にしかない贅沢が確かにありました。
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Eri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
本当に良い温泉でした。混浴も付けるものがあったので気にすることなく安心して温泉を楽しめました。温泉に入りながら星空が見えてすごくステキな時間を過ごせました。また行きたいです。
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

wing ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
由入住一刻已經超貼心，行李箱會清潔😩先送到房，安排在房間坐下飲茶再慢慢講解酒店，男女混浴溫泉很特別很大，女仕會有特別安排不用擔心走光，食物有水準很好吃，員工很貼心又細心，住宿經驗超好，遇上紅葉季節非常美麗
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

けいこ

Liked: Cleanliness, staff & service, property conditions & facilities
お風呂や料理が予想以上に素晴らしく、女将さんの心遣いや従業員の方々の対応も落ち着いていて安心してくつろげました
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Chi Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

露天白骨溫泉沒得輸！

地點在山上 如不是自駕會比較麻煩 但旅館露天風呂真的太好 很舒服很relax! 只是露天的溫泉水可以再熱一點就更加好！一泊二食 食物不錯 不過餐廳抽風好像不是太好 油煙味很重！總括來說 是一間很值的再來的白骨溫泉旅館！
買手信
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

MIKIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
接客、お風呂、お料理と 全て良かったです。
Stayed 1 night in Aug 2022