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Matsue Universalhotel

3.0 star property
Travelers appreciate the essential comforts at this practical hotel: hearty breakfast options, convenient laundry facilities, and reliable WiFi access

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Photo gallery for Matsue Universalhotel

Lobby - Matsue Universalhotel (Matsue)
Laundry room - Matsue Universalhotel (Matsue)
Single Room, 1 Bedroom, Smoking | Free WiFi - Matsue Universalhotel (Matsue)
Exterior - Matsue Universalhotel (Matsue)
Free daily buffet breakfast - Matsue Universalhotel (Matsue)
Matsue Universalhotel makes travel easier with essentials like a breakfast buffet to start your day. Enjoy meals at the on-site restaurant and get help anytime from the 24-hour front desk. Stay connected with public area WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 44 of 44 rooms

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Double Room, 1 Double Bed, Smoking

Free WiFi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Single Room, 1 Bedroom, Smoking

Free WiFi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Double Room, 1 Double Bed, Smoking

Free WiFi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room, 1 Double Bed, Smoking

Free WiFi

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room, 1 Double Bed, Smoking

Free WiFi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Single Room, 1 Bedroom, Non Smoking

Free WiFi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room, 1 Double Bed, Non Smoking

Free WiFi

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Twin Room, 2 Bedrooms, Smoking

Free WiFi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Twin Room, 2 Bedrooms, Non Smoking

Free WiFi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Triple Room, 3 Bedrooms, Smoking

Free WiFi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 3 Twin Sofa Beds
  • Free WiFi

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Triple Room, 3 Bedrooms, Non Smoking

Free WiFi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Twin Bed Room Non Smoking

Free WiFi

Twin Bed Room Non Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Triple Non Smoking

Free WiFi

Triple Non Smoking

  • Sleeps 3
  • Free WiFi

Double Room -Smoking

  • Sleeps 2
  • Free WiFi

About the neighborhood

Matsue is home to Matsue Universalhotel . The area's natural beauty can be seen at Lake Shinji and Chidori Minami Park, while Shimane Prefectural Art Museum and Shimane Art Museum are cultural highlights. Matsue English Garden and Matsue Vogel Park are also worth visiting. Visit our Matsue travel guide
Map
471 Asahimachi, Matsue, Shimane, 690-0003

What's nearby

  • Lake Shinji
    Lake Shinji
    11 min walk - 0.6 miles
  • Matsue_Shimane Art Museum_6222993_1
    Shimane Art Museum
    12 min walk - 0.7 miles
  • 0_208951750
    Matsue Castle
    3 min drive - 1.6 miles
  • Shirakata Tenman-gu Shrine
    10 min walk - 0.5 miles
  • Shimane Prefectural Art Museum
    11 min walk - 0.6 miles

Getting around

  • Matsue Station
    7 min walk
  • Izumo Airport (IZO)
    33 min drive

Restaurants

  • Starbucks
    7 min walk
  • 出雲そば たたらや
    7 min walk
  • ドトールコーヒーショップ
    7 min walk
  • 奥出雲そば処 一福 松江駅前テルサ店
    7 min walk
  • はなの舞
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 8:30 AM
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 1

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Hosted evening meal: JPY 1

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Frequently asked questions

Is Matsue Universalhotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Matsue Universalhotel ?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Matsue Universalhotel ?

Check-out is at 10:00 AM.

Where is Matsue Universalhotel located?

Situated in Matsue, this hotel is within a 10-minute walk of Mefu Shrine, Shirakata Tenman-gu Shrine, and Ryusyouji Temple. Shimane Prefectural Art Museum and Shimane Art Museum are also within 15 minutes. Matsue Station is 7 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Matsue Universalhotel Reviews

6.8

5.8

Cleanliness

6.2

Amenities

7.4

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 87 out of 488 reviews
Rating 8 - Good. 150 out of 488 reviews
Rating 6 - Okay. 156 out of 488 reviews
Rating 4 - Poor. 60 out of 488 reviews
Rating 2 - Terrible. 35 out of 488 reviews

Reviews

Verified

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Richard

Liked: Staff & service
Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
Stayed 1 night in Oct 2025
Verified

4/10 Poor

TORU

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mattress of a bed is old. There are 3 beds. I might pick wrong one.
Stayed 1 night in May 2026
Verified

8/10 Good

Justin

Liked: Cleanliness, staff & service, room comfort
It was a nice hotel. We had no problem with the cleanliness or the service. The room was comfortable and the free dinner was nice to have. Recommended.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Duke

Liked: Amenities, property conditions & facilities
Could be cleaner a bit but it was fine
Stayed 1 night in Dec 2025
Verified

8/10 Good

Mohammadreza

Liked: Cleanliness, staff & service, amenities
I stayed for one week. The stuff are friendly eventhough they can not speak English (most of them). The is free ticket for breakfast and dinner which I enjoyed.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Yasuyuki

It is so so
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Seisho

Liked: Staff & service
Disliked: Cleanliness
It’s was cheap but it was an Old building, staining on floors, dinged and needing updating and repair
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Yuji

Disliked: Cleanliness, staff & service, property conditions & facilities
low cost but ….
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

miho

Liked: Cleanliness, staff & service, amenities
This hotel is right in front of Matsue Station. The free buffet breakfast is pretty good, and they also serve dinner. I had today’s special while my son had curry rice. I thought the dinner was just okay, but my son said he really liked the curry. Since dinner was free, we decided to go out for a drink afterward. It took less than a minute to walk to the station building, where there are some restaurants and shops. We chose a Japanese-style pub and enjoyed some local sake. If you’re looking to save money on your trip, this is a good place to stay. There’s even a Starbucks in the station building. Matsue is quiet and beautiful. I thought it wasn’t a very popular destination, but there were more tourists than I expected.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Toshio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
蛇口のパッキンは摩耗していた。 防音はイマイチ。 夕食、朝食付はありがたい。 コスパの良さは評価できるが設備メンテナンスやインターホンのコードの黒ずみやネジ穴の補修等には問題がある。
Stayed 1 night in Jun 2026
Verified

8/10 Good

みなこ

Liked: Staff & service, amenities
出雲大社参拝夕食は外食を予定し、寝るだけなのでとにかく安い宿泊先を探し、こちらに決めました。 朝食付きだけだと思ってたら夕食まで付いていてびっくり。大浴場が使えないので、夕食がサービスされているとのこと。 部屋の電話が壊れたまま…でしたが、宿泊料金を考えると施設改修はできないよね〜と思いました。 朝食はバイキング形式で和洋選べ、宿泊代を考えると満足な内容です。 パーキングスタッフのおじさんからおすすめいただいた【ちどり湯(源泉かけ流しの湯)】にも車で7分ほどで行け、温泉でゆっくり疲れを取ることもできました。 スタッフ皆さんの笑顔対応もあり、寝るだけだったので満足できました。 ありがとうございました😊
Stayed 1 night in May 2026
Verified

8/10 Good

ようすけ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
室内の壁などの老朽化が少し気になりました。 スタッフの方の対応や朝食は、充分満足です。かなりお得に宿泊出来ました。
Stayed 1 night in Jun 2026
Verified

8/10 Good

Hitoshi

Liked: Staff & service
設備は、少し古いですが、スタッフの方が親切でした。
Stayed 1 night in Jun 2026
Verified

4/10 Poor

HIROYUKI

Disliked: Amenities, property conditions & facilities
大浴場が利用できなかった。
Stayed 1 night in May 2026
Verified

4/10 Poor

Keisuke

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
大浴場が使用できなかったのが不満でした。リーズナブルな値段でそれ以外は快適でした
Stayed 1 night in Jun 2026
Verified

4/10 Poor

Keisuke

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
駅近で利便性は抜群。リーズナブルな値段で朝夕食事付なのも魅力です。ただ大浴場が利用できなかったのが残念でした。
Stayed 1 night in Jun 2026
Verified

8/10 Good

Hiroyuki

Disliked: Cleanliness, property conditions & facilities
初めて、利用しました。とてもリーズナブルで夕、朝食が付いていてこの値段で読まれて良かったです。ただ、残念なことに大浴場が回送中と言うことで利用できなかったのが残念でした。部屋は、ベットとソファーがあり、広さは一人には十分な広さでした。 場所は、駅の目の前で、良かったです。機会があれば、また泊まりたいですね。
Stayed 1 night in Jun 2026
Verified

8/10 Good

洋子

Liked: Cleanliness, staff & service, amenities
大浴場はないけれど、朝夕の食事、宿泊費など とても嬉しいです トイレのウォシュレットの勢いがなかった、浴室のカーテンの臭いが気になったけど、お客さんの笑顔を見ると、貴施設は旅の味方だなぁ！と思いました
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Kaori

Liked: Staff & service, amenities
お値段が安すぎるので このお値段なら大満足です。 食事もとびきり美味しいとは言えませんが無料提供なら良心的です 設備なども古びてはいますが何せこのお値段です。申し分ないです
Stayed 1 night in Jun 2026
Verified

8/10 Good

Masaru

Liked: Staff & service, amenities
特別メニュー的な物はありませんがバイキング式て和洋食家族好きに選べてよかったです。
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Akihiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2名での宿泊でした。ツインルームですが冷蔵庫開けると歩けない広さではありますが、付いていてよく冷えます。バスルームはやはり狭いですがお湯の出が良く気持ちよく入る事が出来ました。何と言っても夕食と朝食付きのプランで大変満足できる味と量です。信じられない程の格安プランです。夕食は自販機が食堂にあり缶ビール買って十分楽しめます。これで商売成り立つのか？と思うほどリーズナブル。パーキングは別途1,100円かかりますがホテルの立体駐車場でこれも良し。いいホテルだと思います。
Stayed 1 night in May 2026
Verified

6/10 Okay

リサコ

大浴場が使えないのが残念でした。 駐車も一度預けると出しにくい感じだったのも、残念です。
Stayed 1 night in May 2026
Verified

6/10 Okay

TAKIKO

近くにお店がたくさんあって良かった。
Stayed 1 night in May 2026
Verified

8/10 Good

masamichi

Liked: Staff & service
Disliked: Property conditions & facilities
朝食が良かったです。
Stayed 1 night in May 2026