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Hotel Gyokusen

Property class: 3.5

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Photo gallery for Hotel Gyokusen

A traditional Japanese-style building with a landscaped garden featuring a gravel path, bonsai trees, and torii gates. - Hotel Gyokusen (Matsue)
A tranquil indoor water feature with a wooden ceiling and large windows overlooking a lush garden. - Hotel Gyokusen (Matsue)
A traditional Japanese onsen with wooden beams, stone baths, and a view of the surrounding forest. - Hotel Gyokusen (Matsue)
A traditional Japanese-style bedroom with tatami flooring, a television, a desk, and a view of a forested hillside. - Hotel Gyokusen (Matsue)
A serene indoor garden with seating areas and a view of a lush, green landscape. - Hotel Gyokusen (Matsue)
Consider a stay at Hotel Gyokusen and take advantage of an indoor mineral hot spring (onsen), a garden, and an arcade/game room. For some rest and relaxation, visit the sauna, and indulge in a Thai massage or a body treatment. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 bars.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Japanese-Style Superior Twin (Garden View) (Renov 2025) - Non Smoking

A hotel room with a large bed, a small table, two chairs, and a view of greenery outside the window.

Japanese-Style Superior Twin (Garden View) (Renov 2025) - Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 2 Twin Futons

View all photos for Japanese-Style Superior Twin (Renov 2025) - Non Smoking

A traditional Japanese-style hotel room with tatami flooring, a large bed with white bedding, a sliding shoji screen door, and a view of a garden.

Japanese-Style Superior Twin (Renov 2025) - Non Smoking

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 2 Twin Futons

View all photos for Japanese-Style Lake View Suite (Renov 2025) - Non Smoking

A traditional Japanese-style room with tatami flooring, a television mounted on the wall, and a sliding door leading to another room.

Japanese-Style Lake View Suite (Renov 2025) - Non Smoking

  • Lake view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Japanese-Style Garden Deluxe (Renov 2025) - Non Smoking

A traditional Japanese-style hotel room with tatami flooring, a low table with cushions, and sliding doors.

Japanese-Style Garden Deluxe (Renov 2025) - Non Smoking

  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 2 Twin Futons

View all photos for Japanese-Style Magatama Special Suite 751 - Non Smoking

A room with tatami flooring, a low table, and a sofa.

Japanese-Style Magatama Special Suite 751 - Non Smoking

  • Partial lake view
  • 101 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Twin Beds and 6 Twin Futons

View all photos for Japanese-Style Yakumo Special Suite 701 - Non Smoking

A traditional Japanese room with tatami flooring, a black lacquered table, and sliding doors.

Japanese-Style Yakumo Special Suite 701 - Non Smoking

  • Partial lake view
  • 107 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Twin Futons

View all photos for Japanese-Style 20 Tatami (Lake View; Hot Spring Town View) - Non Smoking

A traditional Japanese room with tatami flooring, a low table, and sliding doors.

Japanese-Style 20 Tatami (Lake View; Hot Spring Town View) - Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Partial lake view
  • 31 sq m
  • 1 bedroom
  • Sleeps 8
  • 8 Twin Futons

View all photos for Japanese-Style 20 Tatami (Garden View) - Non Smoking

A traditional Japanese room with tatami flooring, a low table with cushions, and sliding doors.

Japanese-Style 20 Tatami (Garden View) - Non Smoking

  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 8
  • 8 Twin Futons

View all photos for Japanese-Style 20 Tatami Triple - Non Smoking

A traditional Japanese room with tatami flooring, a low table, and a bed.

Japanese-Style 20 Tatami Triple - Non Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 Large Twin Beds and 5 Twin Futons

About the neighborhood

Located in Matsue, Hotel Gyokusen is in the historical district and on a river. Izumo Tamatsukuri Historical Park and Shinjiko Ohashi Bridge are local landmarks, and some of the area's activities can be experienced at Tamatsukuri Hot Spring and Tamatsukuri Onsen. Sugahara Tenman Shrine and Matsue English Garden are also worth visiting. Visit our Matsue travel guide
Map
53-2 Tamatsukuri Tamayucho, Matsue, Shimane-ken, 699-0201

What's nearby

  • A sunset over a calm sea with distant mountains.
    Lake Shinji
    19 min walk - 1.0 mile
  • Izumo Tamatsukuri Historical Park
    3 min walk - 0.2 miles
  • Tamatsukuri Hot Spring
    6 min walk - 0.4 miles
  • Tamatsukuri Onsen
    7 min walk - 0.4 miles
  • Tamatsukuriyu Shrine
    10 min walk - 0.6 miles

Getting around

  • Tamatsukurionsen Station
    18 min walk
  • Izumo Airport (IZO)
    29 min drive

Restaurants

  • 道産子 浜乃木店
    6 min drive
  • T's INN T.O.M.(喫茶TOM)
    7 min drive
  • マクドナルド 松江乃白店
    6 min drive
  • 粋麺 せんじゅ
    6 min drive
  • 天霧うどん 田和山店
    6 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 2:00 PM to 7:00 PM
  • Train station shuttle on request
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • Kaiseki meal
  • Snack bar/deli
  • Tea service

Restaurants on site

  • ナイトサロン『かがり火』
  • 居酒屋『呑ちゃん』
  • 料理茶屋　燕楽 -Utage-

Things to do

  • Arcade/game room
  • Hot springs
  • Karaoke
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Garden
  • On a river

Spa

  • Body treatments
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Thai massages
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests ages 0-5 who are booked in half board rate plans will receive children's meals. Guests ages 6 and older who are booked in half board rate plans may receive regular meals.
Guests booked in Half Board rates must check-in by 6:30 PM to receive dinner.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Alcohol is not permitted at this property
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Hotel Gyokusen pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Gyokusen?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Gyokusen?

Check-out is at 10:00 AM.

Where is Hotel Gyokusen located?

Situated in the historical district, this ryokan is within a 10-minute walk of Izumo Tamatsukuri Historical Park, Tamatsukuri Hot Spring, and Tamatsukuri Onsen. Tamatsukuriyu Shrine and Seiganji Temple are also within 15 minutes. Tamatsukurionsen Station is 18 minutes by foot.

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Reviews

Hotel Gyokusen Reviews

8.8

Excellent

8.8

Cleanliness

8.2

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 225 out of 442 reviews
Rating 8 - Good. 166 out of 442 reviews
Rating 6 - Okay. 33 out of 442 reviews
Rating 4 - Poor. 11 out of 442 reviews
Rating 2 - Terrible. 7 out of 442 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and atmosphere!
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family was very relaxed and happy holidays
Hotel garden
Matsue castle
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good!
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so kind and helpful. Food tastes good and used local. Onsen is also good. I would like to visit there again.
Stayed 2 nights in Nov 2023
Verified review

4/10 Poor

Liked: Staff & service
Good
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Dec 2024
Verified review

2/10 Terrible

The hot spring water wasn't coming out. One man was drunk, rude and excited, but the hotel staff didn't try to stop him. I can't believe it. I never want to stay in a hotel like that again.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay, this location is off the beaten path for foreigners but it is such a hidden gem. It had an onsen, free drinks within a time limit, restaurant on premise, a show by performers every night, a beautiful garden and yukatas to borrow. My only regret is that I didn't stay longer. Also while they do offer a shuttle, and bikes to rent, please make sure to inform them so they can be ready to take you/accomodare you. Please also make sure that if you book, you order with breakfast and dinner, because the nearest konbini is pretty far, and many local restaurants open later or close earlier. Will come back again if given the chance.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
気持ちよく滞在出来ました。ありがとうございました？
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
主人と2人で宿泊させて頂きました。部屋も清潔感があり、スタッフの接客態度も良く、旅館の落ち着いた雰囲気で、気持ち良く過ごすことが出来ました。ありがとうございました。
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また泊まりたい
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
海の日三連休の最終日にチェックインしたため、とても空いており、お部屋も新しい方へアップグレードして下さいました。 お部屋も広くて最高でしたが、温泉やラウンジ、バイキングなど子ども達も大喜びで、一気に玉造温泉ファンになりました。 温泉水がとても気に入り、帰って来てからオンラインで温泉コスメを購入し、愛用しています。 初めての島根旅が心に残る素敵な思い出になりました。ありがとうございました。
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事も美味しく♨️も良かったです
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が美味しい
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
チェックインから18時までビールやお酒もラウンジで飲めたので、温泉に入った後のビールは美味しかったです
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フリードリンクありがたいです。 食事・案内のスタッフさんが親切でした。 ありがとうございました。
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また泊まりたいと思った
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
時間よりも少し早く着いてしまったのですが、お部屋に案内いただきました。温泉も掃除が行き届いており、上がった後のドライヤーの数も十分でした。また、湯上がりにゆっくりソフトドリンク(無料)を楽しめるのはありがたかったです。 お食事もとてもおいしく、係のかたの対応もとてもよかったです。また行きたいと思います。
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ほぼ不満は無く、満足できました。 寝具がアップデートされていると更に良かったかな。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉も綺麗で、スタッフの対応も良かった
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness
庭園が素晴らしかった。
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルそのものが高級感があり、部屋も綺麗でゆっくりできました 食事もおいしいし、あらゆるサービスが行き届いて良かったです
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
接客は丁寧。貸切風呂、大浴場ともいいお風呂でした！
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
特に特筆すべき事はありません。 多くのお客さん対応ご苦労様です。
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
庭園が素晴らしく、ゆったりとしたいい雰囲気のホテルでした。温泉に入ってお肌がすべすべになった気がします
Stayed 1 night in May 2026