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Crown Hotel

Property class: 3

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Photo gallery for Crown Hotel

A courtyard with a fountain, stone pathway, and lush greenery. - Crown Hotel (Mataram)
A hotel with a prominent "Crown Hotel" sign, surrounded by lush greenery and a well-maintained garden with a central water feature. - Crown Hotel (Mataram)
A lobby with wicker furniture, a reception desk, and tropical plants. - Crown Hotel (Mataram)
A hallway with a bench, decorative wall panels, and a large door with a window. - Crown Hotel (Mataram)
A coastal view with a beach, clear waters, and lush greenery. - Crown Hotel (Mataram)
Located close to Mataram Mall and Pura Meru, Crown Hotel provides a terrace, a garden, and dry cleaning/laundry services. Treat yourself to a deep-tissue massage, reflexology, or a detox wrap at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant and a snack bar/deli.

Reviews

6.4 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Twin Room, 2 Bedrooms, Smoking, Garden View

A hotel room with a bed, a desk, a chair, a small table, a sink, and a mirror.

Superior Twin Room, 2 Bedrooms, Smoking, Garden View

  • Garden view
  • 320 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

A hotel room with two single beds, a bedside table with a telephone, and a wall-mounted artwork.

Deluxe Room

  • Garden view
  • 400 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Mataram, Crown Hotel is connected to a shopping center. Pura Meru and Islamic Center NTB are notable landmarks, and the area's natural beauty can be seen at Plas Waterfall and Senggigi Beach. Mataram Mall and Lombok Epicentrum Mall are two other places to visit that come recommended. Visit our Mataram travel guide
Map
Jl. Maktal no. 8, Cakranegara, Mataram, Lombok, 83231

What's nearby

  • A traditional Balinese temple complex with tiered stone structures and thatched-roof buildings.
    Pura Meru
    19 min walk - 1.0 mile
  • An ornate temple entrance with intricate carvings and a vibrant red and gold door.
    Mayura Park
    19 min walk - 1.0 mile
  • An aerial view of a coastal resort with a beach, clear turquoise waters, and lush greenery.
    Senggigi Beach
    32 min drive - 12.2 miles
  • Mataram Mall
    4 min walk - 0.3 miles
  • Lombok Epicentrum Mall
    3 min drive - 1.6 miles

Getting around

  • Lombok (LOP-Lombok Intl.)
    43 min drive

Restaurants

  • Melissa Bakery
    3 min walk
  • Redwood Cafe & Lounge
    3 min walk
  • bakso & mie ayam mas slamet
    2 min walk
  • Depot Bu' Sita
    3 min walk
  • Warung Jawa Mbak Rini
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: IDR 30,000 for adults and IDR 25,000 for children
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a state park
  • Outdoor furniture
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 11:30 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Express check-in available

Minimum check-in age: 15

Check-out

Check-out before 2:00 PM

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for IDR 100000.0 per day

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately IDR 30000 for adults and IDR 25000 for children
  • Airport shuttle fee: IDR 225000 per vehicle
  • Rollaway bed fee: IDR 100000.0 per day
  • Laundry fee: IDR 25000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Clothing is optional at this property
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Frequently asked questions

Is Crown Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Crown Hotel?

Check-in start time: 11:30 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Crown Hotel?

Check-out is at 2:00 PM.

Does Crown Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of IDR 225000 per vehicle applies.

Where is Crown Hotel located?

Located in the heart of Mataram, this spa hotel is within a 15-minute walk of Mataram Mall and Pura Meru. Islamic Center NTB and Lombok Epicentrum Mall are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crown Hotel Reviews

6.4

5.2

Cleanliness

7.0

Location

6.0

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 0 out of 5 reviews
Rating 8 - Good. 3 out of 5 reviews
Rating 6 - Okay. 1 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 1 out of 5 reviews

Reviews

Verified review

6/10 Okay

Govindarajan

Good location to get easy access for food & shops

Suitable to stay for vacation as the location of the hotel is in the city centre
Stayed 4 nights in Dec 2017
Verified review

8/10 Good

Verified traveler

Central location, average rooms

The rooms are nothing special. The included breakfast is Nasi goreng delivered to the room with sweet tea. Not a three star in my opinion.
Verified review

8/10 Good

Jason

Liked: Staff & service
Disliked: Cleanliness

Satisfied

Easily accessible with good ambience, walking distance to highlights of the town.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort