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SureStay by Best Western Massena

2.0 star property
Hotel with free parking, in the vicinity of Harte Haven Shopping Center

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Photo gallery for SureStay by Best Western Massena

Desk, laptop workspace, iron/ironing board, free WiFi
Combined shower/tub, designer toiletries, hair dryer, towels
Interior
Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) | Living area | 33-inch flat-screen TV with cable channels, TV
Free self parking

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Parking included

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Designer toiletries
Hair dryer
Microwave
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Designer toiletries
Hair dryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Designer toiletries
Hair dryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Designer toiletries
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Designer toiletries
Hair dryer
Microwave
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Accessible, Bathtub

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Designer toiletries
Hair dryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
15054 State Highway 37, Massena, NY, 13662

What's nearby

  • Massena Museum - 5 min drive - 3.5 miles
  • Massena Town Beach - 6 min drive - 3.0 miles
  • Harte Haven Shopping Center - 6 min drive - 3.9 miles
  • Robert Moses State Park - Thousand Islands - 18 min drive - 10.4 miles
  • Upper Canada Village - 58 min drive - 42.3 miles

Getting around

  • Cornwall Station - 30 min drive
  • Massena, NY (MSS-Massena Intl.) - 13 min drive

Restaurants

  • ‪Pizza Hut - ‬6 min drive
  • ‪Jimmy's Restaurant - ‬46 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪McDonald's - ‬9 min drive
  • ‪Taco Bell - ‬9 min drive

About this property

SureStay by Best Western Massena

Hotel near Harte Haven Shopping Center
SureStay by Best Western Massena provides a terrace and more. Guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • RV/bus/truck parking, a roundtrip airport shuttle (surcharge), and a nature reserve
  • A 24-hour front desk, gas grills, and a vending machine
Room features
All guestrooms at SureStay by Best Western Massena have comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and desk chairs.
More conveniences in all rooms include:
  • Designer toiletries, shower/tub combinations, and hair dryers
  • 33-inch flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured, uncovered self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a nature reserve
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 33-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per day, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per person (one-way)
  • Airport shuttle fee per child: USD 15 (one-way), (from 4 to 12 years old)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 30.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators

Property is also known as

Econo Lodge Hotel Massena
Econo Lodge Massena Hotel
Massena Econo Lodge
Econo Lodge Massena Hwy 37
Surestay By Massena Massena
SureStay by Best Western Massena Hotel
SureStay by Best Western Massena Massena
SureStay by Best Western Massena Hotel Massena

Frequently asked questions

Is SureStay by Best Western Massena pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of USD 150 per stay and a fee of USD 30.00 per pet, per day. Service animals are exempt from fees.

How much is parking at SureStay by Best Western Massena?

Self parking is free at this property.

What time is check-in at SureStay by Best Western Massena?

Check-in start time: 3 PM; Check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay by Best Western Massena?

Check-out is at 11 AM.

Does SureStay by Best Western Massena provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–7:00 PM on request. A fee of USD 20 per person applies.

Where is SureStay by Best Western Massena located?

Situated in Massena, this hotel is 3.2 mi (5.1 km) from Harte Haven Shopping Center and 9.7 mi (15.6 km) from Robert Moses State Park - Thousand Islands.

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SureStay by Best Western Massena Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 129 out of 471 reviews
Rating 8 - Good. 182 out of 471 reviews
Rating 6 - Okay. 91 out of 471 reviews
Rating 4 - Poor. 43 out of 471 reviews
Rating 2 - Terrible. 26 out of 471 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Quiet and the price is reasonable for the rooms
Stayed 1 night in Feb 2025

10/10 Excellent

Melissia

Liked: Cleanliness, staff & service, room comfort

Great place to stay

The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
Stayed 2 nights in Oct 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly bunch of folks. Stay at this place for value, safety and comfort.
Stayed 3 nights in Jul 2024

10/10 Excellent

Karen

Beautiful room very helpful with any questions I would come back enjoy my visit
Stayed 1 night in Jul 2024

6/10 Okay

Vicci

Liked: Cleanliness, staff & service
Property was clean and good for it age, proprty is dated
Stayed 1 night in Oct 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The women who checked us in was outstanding. We managed to arrive a day early, and she was very helpful in setting us up with a second night. Down side was the hotel was a little far out from local eateries. But definitely a clean comfortable place.
Stayed 1 night in Jul 2024

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Diamond in the rough

While this hotel might appear from the road as rundown place, it deserves a second look! Excellent amenities, clean, easy check-in and very safe. Plenty of parking space and conveniently located. I was pleasantly surprised with the room! Much larger and cleaner than some nice hotels I've stayed at. Will definitely return on my next trip.
Stayed 2 nights in Jul 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is both helpful and lovely. The hotel is clean and quiet. I highly recommend it.
Stayed 1 night in Apr 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
The staff were great. Very accommodating, helpful and nice. Definitely a good place to stay if you’re just looking for some place to sleep. Not walkable to anything.
Stayed 1 night in Apr 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Econo Lodge in Massena was very good. The room was very clean, the bed comfortable and the staff was friendly and accommodating. I was very satisfied
Stayed 1 night in Aug 2022

8/10 Good

Sharn

Liked: Cleanliness, staff & service, property conditions & facilities
Love the bigger bar fridge and microwave
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN AND FRIENDLY
Stayed 1 night in Jul 2023

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was most helpful and the acommodations were great for a tournament fisherman spending multiple nights there. I had zero complaints and was most happy with all aspects.
Stayed 3 nights in Sep 2022

2/10 Terrible

fnu

Disliked: Staff & service, property conditions & facilities
staff is very rude
Stayed 1 night in Aug 2024

8/10 Good

ALEXANDER

Liked: Staff & service, amenities, property conditions & facilities
Thank U close to fishing ramp
Stayed 1 night in Jul 2022

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort

Nice for price

The hotel located on the edge of Massena, 5 min to town. The hotel gave me just what I was looking for, I was in town for 2 days, and the accommodations were what I needed, the front desk gentleman gave me lots of information and directions. I’ll be staying there again.
Stayed 1 night in Jul 2022

6/10 Okay

Kathi

Liked: Cleanliness
Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us.
Stayed 1 night in Sep 2024

10/10 Excellent

Marioly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient price
Stayed 3 nights in Oct 2022

8/10 Good

Naza

Liked: Cleanliness, staff & service
The rooms were very clean, and the staff was friendly. Checking in and checking out was easy. It was hard to fall asleep when we could hear people snoring and talking behind walls. Someone was watching TV at 6 a.m., which woke us up. It was as if the walls didn't exist. The same goes for the smell. Without ventilation, smells traveled from room to room. Every time we entered the room, it smelled horrible despite its cleanliness.
Stayed 2 nights in Oct 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was nice
Stayed 1 night in Sep 2022

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and the room was also very clean. I didn’t come across any bed bugs like other reviews suggested there was

2/10 Terrible

Raj

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel staff not good cheat with every customer onling booking not good for this hotel fuking gujrati family cheater
Stayed 1 night in May 2024

8/10 Good

Suk Bun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean
Stayed 1 night in Aug 2022

8/10 Good

Susie

Liked: Amenities, property conditions & facilities
Should update the website. There is no breakfast included for your stay. Found some great restaurants in the area.
Stayed 2 nights in Jul 2023

4/10 Poor

Shawna

Liked: Cleanliness
Disliked: Staff & service
Room was clean and kept. Beds are very hard. Fire alarm went off at 4 am. Had to clean the coffee maker in the room before I could use it. No one works front desk.
Stayed 2 nights in May 2024