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Four Points by Sheraton Johor Bahru

Property class: 4

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Photo gallery for Four Points by Sheraton Johor Bahru

A modern kitchen with a central island, bar stools, and a high ceiling with wooden paneling. - Four Points by Sheraton Johor Bahru (Masai)
A swimming pool with clear blue water, surrounded by lounge chairs and potted plants, with a view of greenery outside. - Four Points by Sheraton Johor Bahru (Masai)
A modern meeting room with a long table, comfortable chairs, and large windows offering a view of greenery and buildings. - Four Points by Sheraton Johor Bahru (Masai)
Unclassified image, 4 of 31, button - Four Points by Sheraton Johor Bahru (Masai)
A spacious lobby with a reception desk, seating areas, and large windows. - Four Points by Sheraton Johor Bahru (Masai)
Located close to AEON Tebrau City, Four Points by Sheraton Johor Bahru provides dry cleaning/laundry services, a bar, and a 24-hour gym. The on-site restaurant, The Mesh, offers breakfast, lunch, and dinner. Free in-room WiFi and a business center are available to all guests.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Junior Family Suite

In-room safe, cribs (free), WiFi (free), bed sheets

Junior Family Suite

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe King Room

In-room safe, cribs (free), WiFi (free), bed sheets

Deluxe King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room

In-room safe, cribs (free), WiFi (free), bed sheets

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Balcony

A modern hotel room with a bed, bench, bedside table, and a flat-screen TV.

Deluxe Room, 1 King Bed, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a bed, a TV, a window with curtains, and a brick wall.

Deluxe Room, 2 Twin Beds

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Balcony

A modern hotel room with a sofa, a round table, a desk, and artwork on the walls.

Premium Room, 1 King Bed, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Twin Beds

A hotel room with two beds, a sofa, a small table, and artwork on the walls.

Premium Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Apartment, 3 Bedrooms, Balcony

A hotel room with a large bed, a nightstand, a wall-mounted lamp, and a view through a window.

Apartment, 3 Bedrooms, Balcony

  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds
  • Free WiFi

View all photos for Family Apartment, 1 Double Bed, Balcony

Flat-screen TV

Family Apartment, 1 Double Bed, Balcony

  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Masai is home to Four Points by Sheraton Johor Bahru. AEON Tebrau City and KSL City Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Austin Heights Water & Adventure Park and Night Safari. River Safari and Singapore Zoo are not to be missed. Visit our Masai travel guide
Map
Jalan Persiaran Seri Alam Bandar Seri, Alam, Masai, Johor, 81750

What's nearby

  • MARA University of Technology Pasir Gudang Campus
    5 min drive - 1.9 miles
  • University of Kuala Lumpur - Malaysian Institute of Industrial Technology
    8 min drive - 4.0 miles
  • AEON Tebrau City
    11 min drive - 6.3 miles
  • Toppen Shopping Centre
    11 min drive - 6.5 miles
  • Austin Heights Water & Adventure Park
    15 min drive - 9.0 miles

Getting around

  • Kempas Baru Station
    18 min drive
  • Admiralty Station
    20 min drive
  • Senai International Airport (JHB)
    43 min drive

Restaurants

  • Restoran Al-Alif
    15 min walk
  • Restoran Ho Hup
    3 min drive
  • Zus Coffee Jalan Lembah 16
    11 min walk
  • Mr Lok Lok
    11 min walk
  • Restoran Afrin
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 64.80 for adults and MYR 43.20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mesh

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2026
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 130.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 64.80 for adults and MYR 43.20 for children
  • Rollaway bed fee: MYR 130.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Four Points by Sheraton Johor Bahru have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Four Points by Sheraton Johor Bahru pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Johor Bahru?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Johor Bahru?

Check-out is at noon.

Where is Four Points by Sheraton Johor Bahru located?

Situated in Masai, this hotel is within 9 mi (15 km) of AEON Tebrau City, Austin Heights Water & Adventure Park, and KSL City Mall. Komtar JBCC and Johor Bahru City Square are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points by Sheraton Johor Bahru Reviews

7.0

Good

7.0

Cleanliness

6.2

Location

7.2

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 26 out of 133 reviews
Rating 8 - Good. 45 out of 133 reviews
Rating 6 - Okay. 37 out of 133 reviews
Rating 4 - Poor. 19 out of 133 reviews
Rating 2 - Terrible. 6 out of 133 reviews

Reviews

Verified review

8/10 Good

Darshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was satisfactory and the staff were all friendly and helpful :)
Stayed 2 nights in Nov 2024
Verified review

6/10 Okay

GAYATRI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very poor experience. Food choice was limited for breakfast. rooms aircond was a prob.
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

K MOHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at aman sari resort

Very happy
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Muhammad Akashah Bin Che

Huge area of improvement l must say….
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Siti Aisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a triple room but got a double room instead. But it was too late at night when we checked in so we just slept.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Slightly above average

Aircon unit tak sejuk. Setting up to max and it feels moderate. Moderate experience
Stayed 2 nights in Jun 2024
Verified review

4/10 Poor

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in and check out was slow. Exit from basement parking was poorly lighted and no clear exit signage. No knives was given for meals, how do one spread butter on bread without knives?
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Muhammad

Liked: Cleanliness
👍
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Saha

Liked: Staff & service
The receptionist request for extra tax!! I said tax included in the inline payment
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

HOYOUNG

그저 그럼

위생이 그리 좋지 않음
Stayed 1 night in Oct 2019
Verified review

2/10 Terrible

Wai Seng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

bad stay....no more next time

no hot water for shower got mosquito in the room
Stayed 1 night in Oct 2019
Verified review

6/10 Okay

Chandra

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Aircond noisy, could not get a good sleep.
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Verified traveler

The appropriate location
Stayed 1 night in Jul 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Facilities are not well maintained, staff look incompetent and lost at times
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Haru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat selesa
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Selesa dan sesuai bagi tujuan riadah atau bisnes
Stayed 1 night in Jun 2019
Verified review

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Travel on 14 and checked-out on 16 Jun’19 Room number: 3216 14’Jun - Upon arriving 3pm inside the room discover the hot water not working. - Phone line are dead. - The door latch sliding door broken and unable locked properly and poses real danger especially for kids. - Called for Technician and manage to fix and working but still the water not to moderate temperature (reason there is a loose connectivity). 15’Jun - Next morning again, NO hot water had to call receptionist via mobile since phone line are still dead. - Technician came and have a look and again somehow have repaired finally. - After came back, at evening the freaking hot water are still not working and had to wait for technician again as we are rushing for late evening function with my kids and wife are not freshen-up. - Came back from evening function and another headache Air-Conditioning not cooling enough. - After series and series problem technician came in and out (3216 looks like a party room). - I called your receptionist and phone line transfer to duty manager on shift. He agreed to offer upgrade from Deluxe Room, Balcony to Junior Suite, Balcony which is at middle of the night. - I went and check Junior Suite rooms and apparently both rooms also just started operating and running on 1.0 HP expecting to cool the room. - Typical excuse given by the Manager via the phone call (multiple people are using at the same time) hence causing hot water not working.
Stayed 2 nights in Jun 2019
Verified review

6/10 Okay

CHANDRA

Liked: Cleanliness, staff & service
Why are there no toothbrush?
Stayed 1 night in May 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Bad services
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Ok.. Tetapi ada lipas mati dlm bilik air mnyebabkn anak saya takut nk masuk.
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Y.K.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice.environment.
Stayed 1 night in Mar 2019
Verified review

8/10 Good

hairilsahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay for families
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Jana

Liked: Staff & service, room comfort
Nice hotel
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good.
Stayed 1 night in Feb 2019