Ratings based on 1,000 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comfortable, easy access
Comment from Hotel Management
Apr 15, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Robert, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN ST LOUIS - WESTPORT regarding the comfortability and easy access. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted Apr 13, 2024 on Expedia
Cheap price, good for a single night.
Comment from Hotel Management
Apr 14, 2024 by Tianna RediResponse Specialist , Hotel Management
Dear Tarandeep, We appreciate your review following your recent experience at the Red Roof Inn St Louis - Westport. Red Roof strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the spotlessness of your room and the affordability of our location. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Apr 10, 2024 on Expedia
The heat in the room was not controlable. Set the temperature at 70 but room went into the 80's even at the lowest setting. Plus entry door was loose it rattled in the wind.it still locked but the gap sounded like someone trying to get in.
Comment from Hotel Management
Apr 11, 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your feedback with us, Brian. The team at the Red Roof Inn St Louis - Westport appreciated your 3/5 score. However, you made mention of your issue controlling the heat and the entry door rattling in the wind. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. We look forward to hosting you again in the future.Regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Mar 25, 2024 on Expedia
First room we got was the sheets were stained and it was really gross. We asked for a different room and they gave us one right away. The front desk associates and staff were really kind. The rooms just were not cleaned well.
I don’t believe it is the inn’s fault, I think it’s just due to low prices, there was a few people outside doing drugs. You get what you pay for
Comment from Hotel Management
Mar 26, 2024 by Oniel Rediresponse Specialist, Hotel Management
Thank you Arianna, for taking the time to write a review of your stay at the Red Roof Inn St Louis - Westport. It's nice to read that you took liking to our receptionist. However. we strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the sheets cleanliness and all the other concerning matters. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted Mar 18, 2024 on Expedia
Bed is dirty
Comment from Hotel Management
Mar 20, 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Shiva,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST LOUIS - WESTPORT. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the bed. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted Mar 3, 2024 on Expedia
The drain in shower was real slow and could use a new mattress the edges were real bad had to sleep in the middle if two people had to sleep it probably would not be good. Otherwise was a great place
Comment from Hotel Management
Mar 4, 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Brian,Thank you for taking the time to tell us about your experience at the Red Roof Inn St Louis - Westport. I am happy you found our hotel to be a great place to stay. However, you indicated that the mattress was not to your liking and the shower situation you described hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
by A verified traveler from Douglasville
Posted Feb 29, 2024 on Expedia
Staff is great
Comment from Hotel Management
Mar 6, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Tikina, We appreciate your comments regarding your recent stay at the Red Roof Inn St Louis - Westport. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very accommodating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Feb 25, 2024 on Expedia
Comment from Hotel Management
Feb 26, 2024 by Carla RediResponse Specialist , Hotel Management
Hello Jay, Thank you for taking a moment to complete our survey. At the Red Roof Inn St Louis - Westport we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Dec 31, 2023 on Hotels
Comment from Hotel Management
Dec 31, 2023 by Tianna RediResponse Specialist, Hotel Management
Hello Bradley,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Louis - Westport and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A verified traveler
Posted Dec 15, 2023 on Hotels
Don't stay rooms disgusting
Comment from Hotel Management
Dec 17, 2023 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Jeff. The staff and I at the RED ROOF INN ST LOUIS - WESTPORT were disappointed to see your 1/5 score following your stay. You indicated that the rooms were not being up to your standards. At Red Roof, cleanliness and comfortability are some of our top priorities, so I am sorry to hear this was not the impression we left you with. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management