Verified review
6/10 Okay
Anthony
Aug 27, 2026
Liked: Cleanliness, amenities, property conditions & facilities
As positive:
- the hotel and the room were clean
- the location was great for St. Charles Train Station
- despite the busy area, the hotel was quiet of outside noise
- the room was of a good size
As consideration for improvement:
- check in is advertised as 14.00 start, I arrived at 15.00 on 20.08.26 and initially had to wait outside, I was given entry via a cleaning member of staff and through her broken English I understood the receptionist had gone shopping, thus, I had to wait in reception for her return, I have never experienced this in 200+ hotel stays
- On 21.08.26 at approx. 10.30 I came down to reception to ask questions about a taxi, I was similarly advised by the cleaning member of staff that the receptionist was not available
- On the evening of 21.08.26 after one hour of constant moving of furniture in the room above me I called reception who advised he would attend the room straightaway, sadly the noise was still ongoing at 23.30
- A very minor point, naturally i would of preferred some English channels on the TV
Anthony
Stayed 2 nights in Aug 2026






















