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Best Western Hotel du Mucem

3.0 star property
Hotel with a 24-hour business center, near Grand Port Maritime de Marseille

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Photo gallery for Best Western Hotel du Mucem

Lobby
Comfort Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing
Superior Room, 1 King Bed, Non Smoking | Bathroom | Shower, hydromassage showerhead, towels, soap
Daily full breakfast (EUR 14.50 per person)
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Laundry
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Hydromassage showerhead
Private bathroom
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Comfort Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Hydromassage showerhead
Private bathroom
Electric kettle
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Standard Room, 1 Twin Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Hydromassage showerhead
Private bathroom
Electric kettle
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
22 Rue Mazenod, Marseille, Bouches-du-Rhone, 13002

What's nearby

  • Les Terrasses du Port - 5 min walk - 0.3 miles
  • Le Panier - 8 min walk - 0.5 miles
  • Museum of European and Mediterranean Civilisations - 10 min walk - 0.5 miles
  • Grand Port Maritime de Marseille - 16 min walk - 0.9 miles
  • Catalan Beach - 2 min drive - 1.4 miles

Getting around

  • Joliette Station - 5 min walk
  • Arenc Le Silo Tram Station - 18 min walk
  • Marseille - Provence Airport (MRS) - 25 min drive

Restaurants

  • ‪Burger King - ‬5 min walk
  • ‪Brasserie de la Joliette - ‬4 min walk
  • ‪Le Hippie Chic - ‬4 min walk
  • ‪White Rabbit - ‬3 min walk
  • ‪Café le Major - ‬1 min walk

About this property

Best Western Hotel du Mucem

Hotel near Grand Port Maritime de Marseille
At Best Western Hotel du Mucem, you can look forward to a shopping mall on site, dry cleaning/laundry services, and a 24-hour business center. In addition to a snack bar/deli, guests can connect to free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), free newspapers, and a vending machine
  • A 24-hour front desk, a TV in the lobby, and smoke-free premises
  • An elevator, concierge services, and luggage storage
Room features
All guestrooms at Best Western Hotel du Mucem feature perks such as 24-hour room service and premium bedding, in addition to amenities like free WiFi and air conditioning.
Other amenities include:
  • Bathrooms with hydromassage showers and tubs or showers
  • 40-inch flat-screen TVs with digital channels
  • Highchairs, electric kettles, and heating

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 30 per day); discounts available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 14.50 per person
  • Snack bar/deli

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • High chair
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 1 building
  • 5 floors
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Up to 18 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.16 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 14.50 per person
  • Nearby parking fee: EUR 30 per day (1 ft away)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Hotel Mucem
Best Western Hotel Mucem Marseille
Best Western Mucem
Best Western Mucem Marseille
Best Du Mucem Marseille
Best Western Hotel du Mucem Hotel
Best Western Hotel du Mucem Marseille
Best Western Hotel du Mucem Hotel Marseille

Frequently asked questions

Is Best Western Hotel du Mucem pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 18 lbs per pet. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

What time is check-in at Best Western Hotel du Mucem?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Best Western Hotel du Mucem?

Check-out is at noon.

Where is Best Western Hotel du Mucem located?

Located in Old Port of Marseille, this hotel is within 1 mi (2 km) of Docks of Joliette and Grand Port Maritime de Marseille. Velodrome Stadium is 3.1 mi (5 km) away. Joliette Station is 5 minutes by foot and Jules Guesde Station is 11 minutes.

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Best Western Hotel du Mucem Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 169 out of 431 reviews
Rating 8 - Good. 191 out of 431 reviews
Rating 6 - Okay. 51 out of 431 reviews
Rating 4 - Poor. 14 out of 431 reviews
Rating 2 - Terrible. 6 out of 431 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

The staff was very friendly.
Stayed 1 night in Feb 2025

4/10

It is far from view port and the markets and the activity areas
Stayed 1 night in May 2025

10/10

A quick overnight stay in Marseille. Hotel was very conveniently located near good public transport links. Comfortable room and welcoming staff.
Stayed 1 night in Oct 2024

10/10

Abdallah and the other staff went above and beyond to make our visit excellent.
Stayed 1 night in Aug 2024

10/10

Excellent location, very nice staff.
Stayed 1 night in Jul 2023

10/10

Very comfortable bed which made for excellent nights sleep. Located next to Cathedral and close to underground station. The easy to get around from there. A few steps to the seafront
Stayed 3 nights in Oct 2024

6/10

Very noisy all night long. Only a few people in the hotel but they make us stay in nearby rooms so there's noise.
Stayed 2 nights in Nov 2024

10/10

This was a brand new property so excellent facility. Staff needs to be a bit more informed about groceries, restaurants, buses in the area.
Stayed 2 nights in Sep 2024

10/10

Hotel was very clean and great to get to public transport or walking to vieux port
Stayed 3 nights in Sep 2023

10/10

The hotel was great for the value and in a location close to a lot of points of interest. The staff was friendly and helpful and I would stay there again and recommend it to others.
Stayed 1 night in Oct 2023

10/10

Good location and quality. Friendly staff.
Stayed 3 nights in Oct 2023

10/10

Very good. Staff was friendy
Stayed 1 night in Jul 2024

8/10

Very helpful staff
Stayed 4 nights in Oct 2023

8/10

Water pressure in bathroom wasn’t great, but good location, quiet area
Stayed 2 nights in Jun 2024

8/10

Removations were well done. Room was great with wonderful bathroom. Area was well located yet safe and quiet. Staff very helpfull and breakfast nice with good options.
Stayed 3 nights in Aug 2023

10/10

Very nice hotel. Room was ok. Just not enough space for clothes etc. Perfect location.
Stayed 4 nights in Oct 2023

10/10

Clean room, functioning Air conditioner in very hot conditions, polite and helpful staff
Stayed 1 night in Jul 2022

10/10

Staff friendly and helpful at all times. Good location for walking to the main places or catching public transport to other areas. Construction work happening in the area - that we were prewarned about - didn’t disturb our stay at all. Good places to eat nearby and a beautiful view of the Major from the balcony!
Stayed 4 nights in Jul 2023

6/10

Smell and loud. Not the best area.
Stayed 1 night in May 2024

8/10

I enjoyed walking to the hotel as it has a perfect view of the Cathedrale La Major. The single room is small but the perfect size in my opinion - not too small. The room is perfectly cleaned everyday and coffee, tea, and biscuits are replenished too. Very close to restaurants, sights, and trains/buses. The reception could do a bit of an upgrade thought. Very helpful staff at the reception.
Stayed 2 nights in May 2023

2/10

We booked two rooms for two nights The lift was out of order so we had to use the stairs We were on the second floor so that’s four flights up winding staircase with extremely dangerous step out because of the door opening inward :on you so you have to step down : and then to find at the second floor the magnetic card key doesn’t work so my wife goes down to reception ( I have asthma so I was already completely out of breath) and again the magnetic card key malfunctions. That evening coming back from the restaurant same problem hiking up four flights to have the key malfunction again Next day the elevator is still not working and the magnetic key doesn’t work AGAIN so the receptionist actually climbed the stairs with us to check that we were not complete morons and didn’t know how a magnetic card works And AGAIN the magnetic key malfunctions ! Now I am beginning to wonder if we are spending our entire vacation in a winding staircase…!!!!!
Stayed 2 nights in Sep 2024

10/10

Hôtel au pied de la major. L’hôtel est idéalement situé vieux port terrasse du port halles de la major métro bus. Le personnel est extrêmement sympathique et avenant. Les chambres pour deux personnes sont de tailles correctes, largement suffisant pour circuler à deux dormir et se laver. La salle de bain n’est par riquiqui comme j’ai pu l’observer dans les commentaires. Les communs et les chambres sont très propres et bien insonorisées. Rien n’a dire tout était parfait! Le petit plus, tout est fait pour que le séjour soit raisonné (petite attention si les serviettes ne sont pas changées chaque jour) tri sélectif. Le petit déjeuner était complet il y en avait pour tous les goûts.
Stayed 3 nights in Mar 2025

8/10

Stayed 2 nights in Feb 2025

6/10

Chambre ridiculement petite de 4m2, avec un discours bêtifiant sur le sauvetage de la planète où on nous incitait à ne pas recourir aux services de ménage ! Personnel charmant, même si j’attends toujours qu’il réponde à mon mail.
Stayed 1 night in Jan 2025

10/10

Séjour excellent ,le restaurant est au pieds de l’hôtel et le métro a 2 rue ,à 5mn à pieds .
Stayed 1 night in Jan 2025