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Best Western Hotel du Mucem

Property class: 3

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Photo gallery for Best Western Hotel du Mucem

A kitchen area with a wooden door, a refrigerator, a sink, and a counter with various food items and containers. - Best Western Hotel du Mucem (Marseille)
A hotel reception area with a reception desk, a large mirror, a yellow chair, a round table, and a wall-mounted TV screen. - Best Western Hotel du Mucem (Marseille)
A wooden shelf with jars, baskets, and a bottle, against a wall with a black line design. - Best Western Hotel du Mucem (Marseille)
A hallway with a mural on the left and a series of black-and-white drawings on the right. - Best Western Hotel du Mucem (Marseille)
A hotel room with a bed, a desk, a chair, a TV, and a painting on the wall. - Best Western Hotel du Mucem (Marseille)
Grand Port Maritime de Marseille is located near Best Western Hotel du Mucem, which provides a shopping mall on site, dry cleaning/laundry services, and a 24-hour business center. Free in-room WiFi and a snack bar/deli are available to all guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Comfort Room, 1 Double Bed, Non Smoking

A hotel room with a bed, a desk with a lamp, a TV, and a window with curtains.

Comfort Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a TV, and a painting on the wall.

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Twin Bed, Non Smoking

A hotel room with a bed, a bedside table with a tray of breakfast items, a chair, and a wall with a colorful stripe pattern.

Standard Room, 1 Twin Bed, Non Smoking

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Comfort Room With Double Bed-Non-Smoking

A hotel room with a bed, a desk, a chair, a mirror, a wardrobe, and a bathroom visible through an open door.

Comfort Room With Double Bed-Non-Smoking

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

1 King Bed, Non-Smoking, Superior Room, Twin Beds on Request

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 Single Bed, Non-Smoking, Standard Room, Single Room, Safe Deposit Box, Courtesy Tray

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Old Port of Marseille, a neighborhood in Marseille, Best Western Hotel du Mucem is near a metro station and near the beach. Grand Port Maritime de Marseille and Marseille Provence Cruise Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Calanques National Park and Prado Beach. Musée de la Marine and Silo Concert Hall are also worth visiting. Visit our Marseille travel guide
Map
22 Rue Mazenod, Marseille, Bouches-du-Rhone, 13002

What's nearby

  • A large, ornate cathedral with multiple domes and arches.
    Cathedral la Major
    6 min walk - 0.4 miles
  • A modern building with intricate metalwork and lights, a dock with boats, and a calm waterfront at sunset.
    Museum of European and Mediterranean Civilisations
    11 min walk - 0.6 miles
  • A harbor with boats, historic buildings, and a hill with a tower in the background.
    Grand Port Maritime de Marseille
    16 min walk - 0.9 miles
  • Les Terrasses du Port
    5 min walk - 0.3 miles
  • Le Panier
    9 min walk - 0.5 miles

Getting around

  • Joliette Station
    5 min walk
  • Arenc Le Silo Tram Station
    18 min walk
  • Marseille - Provence Airport (MRS)
    25 min drive

Restaurants

  • Starbucks
    7 min walk
  • Chikin Bang
    7 min walk
  • Five Guys
    7 min walk
  • Burger King
    5 min walk
  • Gilberte & Marguerite
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 30 per day); discounts available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 14.50 per person
  • Snack bar/deli

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • High chair
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 1 building
  • 5 floors
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Up to 18 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 100 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.16 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 14.50 per person
  • Nearby parking fee: EUR 30 per day (1 ft away)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Parking height restrictions apply

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Best Western Hotel du Mucem pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 18 lbs per pet. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

What time is check-in at Best Western Hotel du Mucem?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Hotel du Mucem?

Check-out is at noon.

Where is Best Western Hotel du Mucem located?

Located in Old Port of Marseille, this hotel is within 1 mi (2 km) of Docks of Joliette and Grand Port Maritime de Marseille. Les Terrasses du Port and Cathedral la Major are also within 10 minutes. Joliette Station is 5 minutes by foot and Jules Guesde Station is 11 minutes.

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Reviews

Best Western Hotel du Mucem Reviews

8.4

Very Good

9.0

Cleanliness

7.4

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 182 out of 461 reviews
Rating 8 - Good. 204 out of 461 reviews
Rating 6 - Okay. 54 out of 461 reviews
Rating 4 - Poor. 15 out of 461 reviews
Rating 2 - Terrible. 6 out of 461 reviews

Reviews

Verified review

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was central and comfortable, breakfast was plentyfull and the shops closeby.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities
Some construction in the area, staff was helpful.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Bitten

Liked: Staff & service
Great service, and the place was ok overall.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Corri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and great to get to public transport or walking to vieux port
Stayed 3 nights in Sep 2023
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to many attractions
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the centre, comfy bed and parking nearby
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abdallah and the other staff went above and beyond to make our visit excellent.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick overnight stay in Marseille. Hotel was very conveniently located near good public transport links. Comfortable room and welcoming staff.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and quality. Friendly staff.
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

Frankie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Removations were well done. Room was great with wonderful bathroom. Area was well located yet safe and quiet. Staff very helpfull and breakfast nice with good options.
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and comfortable

Very comfortable bed which made for excellent nights sleep. Located next to Cathedral and close to underground station. The easy to get around from there. A few steps to the seafront
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Hessel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Room was ok. Just not enough space for clothes etc. Perfect location.
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Staff was friendy
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure in bathroom wasn’t great, but good location, quiet area
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Anina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Isabel Marques de

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very nice staff.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and price

The hotel was great for the value and in a location close to a lot of points of interest. The staff was friendly and helpful and I would stay there again and recommend it to others.
Stayed 1 night in Oct 2023
Verified review

8/10 Good

maxime

Liked: Cleanliness, staff & service, amenities
ok
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, functioning Air conditioner in very hot conditions, polite and helpful staff
Stayed 1 night in Jul 2022
Verified review

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities
It is far from view port and the markets and the activity areas
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
This was a brand new property so excellent facility. Staff needs to be a bit more informed about groceries, restaurants, buses in the area.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful at all times. Good location for walking to the main places or catching public transport to other areas. Construction work happening in the area - that we were prewarned about - didn’t disturb our stay at all. Good places to eat nearby and a beautiful view of the Major from the balcony!
Stayed 4 nights in Jul 2023
Verified review

6/10 Okay

François

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy all night long. Only a few people in the hotel but they make us stay in nearby rooms so there's noise.
Stayed 2 nights in Nov 2024