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Novotel Marrakech Hivernage

4.0 star property
Travelers soak up Moroccan culture in Marrakech with relaxing spa treatments and refreshing swims in tranquil pools at this central retreat

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Photo gallery for Novotel Marrakech Hivernage

Outdoor pool, pool umbrellas - Novotel Marrakech Hivernage (Marrakech)
Exterior - Novotel Marrakech Hivernage (Marrakech)
Daily buffet breakfast (MAD 120 per person) - Novotel Marrakech Hivernage (Marrakech)
Lounge - Novotel Marrakech Hivernage (Marrakech)
View from room - Novotel Marrakech Hivernage (Marrakech)
Located in the heart of Marrakech, Novotel Marrakech Hivernage offers an upscale retreat for visitors. Guests enjoy rejuvenating spa treatments, connect with family over lunch at Bazz'art restaurant, and relax by the outdoor pool while children have fun in the arcade.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(7 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Double Bed with Sofa bed

Deluxe Room, 1 Double Bed with Sofa bed | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 Double Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Superior Double Room, 1 Double Bed with Sofa bed | Premium bedding, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(15 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Twin Room, Multiple Beds

Superior Twin Room, Multiple Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Twin Room, Multiple Beds

7.2 out of 10
Good
(14 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Located in Gueliz, a neighborhood in Marrakech, Novotel Marrakech Hivernage is near the airport and near a train station. Dar Tiskiwin Museum and Moroccan Culinary Arts Museum are cultural highlights, and travelers looking to shop may want to visit Jemaa el-Fnaa and Menara Mall. Traveling with kids? Consider Majorelle Garden and Le Jardin Secret. Visit our Marrakech travel guide
Map
Rue Haroun Errachid, Quartier De L Hivernage, Marrakech, 40000

What's nearby

  • Marrakech_AvenueMohamedVI_553248633981720891-6
    Avenue Mohamed VI
    11 min walk - 0.6 miles
  • Marrakech_KoutobiaMinaret_6064123-5
    Koutoubia Mosque
    12 min walk - 0.6 miles
  • Casino de Marrakech
    5 min walk - 0.3 miles
  • Bab El Djedid
    5 min walk - 0.3 miles
  • Le Grand Casino de La Mamounia
    8 min walk - 0.5 miles

Getting around

  • Marrakech Central Station
    7 min drive
  • Menara Airport (RAK)
    9 min drive

Restaurants

  • Casino de Marrakech
    5 min walk
  • Nobu Marrakesh
    1 min walk
  • Café Extrablatt
    4 min walk
  • Palais Jad Mahal
    1 min walk
  • Comptoir Darna
    4 min walk

About this property

Novotel Marrakech Hivernage

Upscale family-friendly hotel near Jemaa el-Fnaa
Close to Marrakech Plaza, Novotel Marrakech Hivernage provides a terrace, a garden, and a hair salon. Treat yourself to a manicure/pedicure or other spa services. The on-site restaurant, Bazz'art, offers lunch and dinner. In addition to an arcade/game room and dry cleaning/laundry services, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, along with pool umbrellas
  • Buffet breakfast (surcharge), express check-out, and babysitting (surcharge)
  • A front-desk safe, a vegetable garden, and an elevator
  • A water dispenser, a 24-hour front desk, and smoke-free premises
Room features
All 112 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 32-inch HDTVs with cable channels
  • Electric kettles, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: MAD 120 for adults and MAD 60 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bazz'art
  • Comptoir Nomade

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MAD 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MAD 150.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 16.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MAD 120 for adults and MAD 60 for children
  • Late check-out fee: MAD 500 (subject to availability)
  • Rollaway bed fee: MAD 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Property is also known as

Suite Novotel Hotel Marrakech
Suite Novotel Marrakech
Suite Novotel Marrakech Hotel Marrakech
Novotel Suites Marrakech Hotel
Novotel Suites Marrakech
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage Marrakech
Novotel Marrakech Hivernage Hotel Marrakech

Frequently asked questions

Does Novotel Marrakech Hivernage have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Novotel Marrakech Hivernage pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Novotel Marrakech Hivernage?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Novotel Marrakech Hivernage?

Check-out is at noon. Late check-out is available for MAD 500 (subject to availability).

Where is Novotel Marrakech Hivernage located?

This family-friendly Marrakech hotel is located near the airport, within a 15-minute walk of Bab El Djedid and Avenue Mohamed VI. Jemaa el-Fnaa and Marrakech Plaza are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Marrakech Hivernage Reviews

7.4

Good

7.6

Cleanliness

8.6

Location

7.2

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 244 out of 1000 reviews
Rating 8 - Good. 352 out of 1000 reviews
Rating 6 - Okay. 237 out of 1000 reviews
Rating 4 - Poor. 101 out of 1000 reviews
Rating 2 - Terrible. 66 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely and helpful staff…would highly recommend.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Mrugesh

Liked: Property conditions & facilities
Excellent breakfast choice, service staff was amazing, quick and efficient.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Krzysztof

Liked: Cleanliness, amenities, property conditions & facilities
Great service, friendly atmosphere. I would recommend.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Efiginaea Laine

Liked: Cleanliness, staff & service, amenities
Our stay was perfect. The staff were so helpful in assisting us with anything. The breakfast was worth it - they offered a lot of common breakfast items and Moroccan breakfast items and tea.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Sajeda

Liked: Staff & service, property conditions & facilities
Staff were great and really helpful.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Terrfic location, ambiance and amanities. Breakfast in the garden patio area is terrific and the spread is generation and varied. Overall, service is very good and the bed is comfy!
Stayed 3 nights in Aug 2025
Verified

2/10 Terrible

GONZALO

Disliked: Cleanliness, property conditions & facilities
Breakfast very poor, noise, dirty pool, great location
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Rajeswara

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a strategic place and it’s clean and accessible to people with special needs. Private transportation is easy to get. The staffs are so friendly specially Soukana who was willing to help us all the way through. Thank you Everyone for making our stay memorable.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

G

Liked: Cleanliness, staff & service, amenities
Property may need some maintenance. Staff are really helpful.
Stayed 6 nights in Sep 2025
Verified

8/10 Good

Jaymie

Liked: Cleanliness, room comfort
Disliked: Staff & service
Was a good hotel. Breakfast was good and pool area nice. Staff were rude and uninterested.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the restaurant were outstanding!
Stayed 14 nights in Oct 2024
Verified

10/10 Excellent

feraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place at the right price

Great location Great hotel
Stayed 3 nights in Sep 2023
Verified

6/10 Okay

warren

Good location, pool was great, rooms dated and check in took a while be prepared to wait
Stayed 4 nights in May 2025
Verified

8/10 Good

Nzuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really nice place. I will recommend this friendly place for anyone going to Marrakech. Very helpful welcome staff
Stayed 7 nights in Aug 2024
Verified

8/10 Good

imtiaz

Liked: Cleanliness, staff & service
A tired basic hotel, the rooms are a good size, bed is comfortable, bed sofa is lumpy and unusable for sitting or sleeping, the toilet is tiny and claustrophobic and really dark as the lighting is dark,the bathroom is not good, the basin is tiny, the shower cubicle is small and the bathroom is really poorly lit, the lighting is terrible. The reception staff are excellent 👍 5⭐️,the cleaning ladies are fantastic 5⭐️the breakfast staff are fantastic 5⭐️and the security staff ishmael and the others are fantastic 5⭐️
Stayed 7 nights in Aug 2025
Verified

6/10 Okay

Mats Indrefjord

Liked: Cleanliness
Disliked: Amenities
This hotel has an acceptable standard, but does not have the qualities you would expect from a 4 star hotel. The rooms are clean and of average standard, but there are few light sources (lamps), and the lamp in our toilet was so weak that we had to use the flashlight/torch on our phones to get enough light. The breakfast was generally good, but the dining hall was very dark. The staff was friendly and helpful. In case you intend to use the fitness room, please be aware that although the room is quite large, it is practically empty. There are no (!) weights, mats or other standard gym equipment. Except for one treadmill, three stationary bikes and a small wall bar, the fitness room is completely empty.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Adil Yusuf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Good facilities. Recommended.
Stayed 7 nights in Dec 2023
Verified

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location in Hivernage is very good with easy access to both the Medina and Gueliz. The room was clean and spacious and the service excellent, the team made me feel super welcome from the security at the entrance to the front desk, the bar and the restaurant.
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Usman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff service was exceptional. Especially receptionist Imane. Location is very good, very central. Can walk to Menara mall and walk over to old town too. Across the road there is a taxi rank and horse carriages station.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Rooms clean and practical. Hotel facilities are very good
Stayed 6 nights in Aug 2023
Verified

8/10 Good

Holger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, city center in walkable distance, room was spacy, hotel is in good shape, bath tub, fridge, microwave and water boiler were ready to use. Not so good: there was a city view anounced but the view was inside the yard with no balcony
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An enjoyable and relaxing stay in Marrakesh.

The hotel was very well located in the city and was within reasonable walking distance of all the locations I wanted to visit in the city. It was also 10 minutes from the airport and Gare de Marrakesh train station. The hotel was very nice and the room accommodated was lovely, comfortable and spacious. The breakfasts provided by the hotel were lovely with a wide variety of options. All of the staff I encountered were very friendly and helpful. The room was cleaned very day and 2 bottles of water provided each day along with coffee, tea and toiletries. The hotel has a very small gym (cardio equipment) and a large relaxing pool area. If I was returning to Marrakesh I would stay at the hotel again. Thank you.
Stayed 3 nights in Sep 2024
Verified

4/10 Poor

Dr. Mohammed

Disliked: Staff & service, amenities, property conditions & facilities
There is no parking, only 10 spaces available, reception staff are not helpful, restaurant staff are good, breakfast is not good and not up to Novotel standard, there is no privacy in using the bathrooms, there are no tables next to the beds, towels are old and worn out, and the beds are old and uncomfortable.
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service
The staff at the hotel were all excellent and helpful, from the reception to the restaurant, poolside and the cleaning crew. I would say the decor is a bit tired, there needs to be more staff on reception at check in time as there only ever seems to be one. I had to queue for 30 mins which after a long and delayed journey was not a great experience. Also there was a planned power outage one day of the stay, it appears there were signs up mentioning this however they were in French which I don’t speak. It would have been helpful to have been notified in another way so we could have planned around it.
Stayed 3 nights in Oct 2024