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Novotel Marrakech Hivernage

4.0 star property
Family-friendly hotel with a fitness center and a 24-hour front desk

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Photo gallery for Novotel Marrakech Hivernage

Front of property
Premium bedding, in-room safe, desk, soundproofing
Lobby
Outdoor pool, pool umbrellas
Lounge

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Breakfast available
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Twin Room, Multiple Beds

Superior Twin Room, Multiple Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Twin Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
HDTV
Sofa bed
Premium bedding
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
HDTV
Sofa bed
Premium bedding
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Double Bed with Sofa bed

Deluxe Room, 1 Double Bed with Sofa bed | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 Double Bed with Sofa bed

Highlights

Balcony
Soundproofed
Air conditioning
HDTV
Sofa bed
Premium bedding
Bathrobes
Shower/tub combination
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
HDTV
Sofa bed
Premium bedding
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Rue Haroun Errachid, Quartier De L Hivernage, Marrakech, 40000

What's nearby

  • Koutoubia Mosque - 13 min walk - 0.7 miles
  • Marrakech Plaza - 15 min walk - 0.8 miles
  • Jemaa el-Fnaa - 20 min walk - 1.1 miles
  • Menara Mall - 2 min drive - 0.7 miles
  • Majorelle Garden - 2 min drive - 1.4 miles

Getting around

  • Marrakech Central Station - 6 min drive
  • Menara Airport (RAK) - 8 min drive

Restaurants

  • ‪Casino de Marrakech - ‬3 min walk
  • ‪Cappuccino - Morocco - ‬5 min walk
  • ‪HUQQA GARDEN MARRAKECH - ‬4 min walk
  • ‪Café Extrablatt - ‬2 min walk
  • ‪Palais Jad Mahal - ‬3 min walk

About this property

Novotel Marrakech Hivernage

Upscale family-friendly hotel near Jemaa el-Fnaa
Close to Marrakech Plaza, Novotel Marrakech Hivernage provides a terrace, a garden, and a hair salon. Treat yourself to a manicure/pedicure or other spa services. The on-site restaurant, Bazz'art, offers lunch and dinner. In addition to an arcade/game room and dry cleaning/laundry services, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Buffet breakfast (surcharge), express check-out, and babysitting (surcharge)
  • A water dispenser, an elevator, and concierge services
  • Smoke-free premises, a 24-hour front desk, and free newspapers
Room features
All 112 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 32-inch HDTVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Languages

Arabic, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: MAD 120 for adults and MAD 60 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bazz'art
  • Comptoir Nomade

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MAD 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MAD 150.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 16.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MAD 120 for adults and MAD 60 for children
  • Late check-out fee: MAD 500 (subject to availability)
  • Rollaway bed fee: MAD 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Property is also known as

Suite Novotel Hotel Marrakech
Suite Novotel Marrakech
Suite Novotel Marrakech Hotel Marrakech
Novotel Suites Marrakech Hotel
Novotel Suites Marrakech
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage Marrakech
Novotel Marrakech Hivernage Hotel Marrakech

Frequently asked questions

Does Novotel Marrakech Hivernage have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Novotel Marrakech Hivernage pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Novotel Marrakech Hivernage?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Novotel Marrakech Hivernage?

Check-out is at noon. Late check-out is available for MAD 500 (subject to availability).

Where is Novotel Marrakech Hivernage located?

This family-friendly Marrakech hotel is located near the airport, within a 15-minute walk of Bab El Djedid and Avenue Mohamed VI. Jemaa el-Fnaa and Marrakech Plaza are also within 1 mi (2 km). Marrakech Central Station is 28 minutes by foot.

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Novotel Marrakech Hivernage Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 225 out of 1000 reviews
Rating 8 - Good. 377 out of 1000 reviews
Rating 6 - Okay. 242 out of 1000 reviews
Rating 4 - Poor. 102 out of 1000 reviews
Rating 2 - Terrible. 54 out of 1000 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10

A perfect place to stay while visiting Marrakech.
Stayed 2 nights in May 2025

6/10

Good location, pool was great, rooms dated and check in took a while be prepared to wait
Stayed 4 nights in May 2025

10/10

Great busy area
Stayed 1 night in Apr 2025

10/10

Was here for a business Trip, done for my needs
Stayed 2 nights in Mar 2025

10/10

Staff at the restaurant were outstanding!
Stayed 14 nights in Oct 2024

10/10

Staff service was exceptional. Especially receptionist Imane. Location is very good, very central. Can walk to Menara mall and walk over to old town too. Across the road there is a taxi rank and horse carriages station.
Stayed 4 nights in Feb 2025

10/10

Excellent
Stayed 3 nights in Jan 2025

8/10

Good place to stay
Stayed 2 nights in Dec 2023

8/10

I really nice place. I will recommend this friendly place for anyone going to Marrakech. Very helpful welcome staff
Stayed 7 nights in Aug 2024

10/10

Great location Great hotel
Stayed 3 nights in Sep 2023

4/10

Hotel office is getting renovated
Stayed 1 night in Oct 2024

8/10

It was really clean, nice people, near by everything and we really liked the room
Stayed 11 nights in Jun 2023

4/10

Poorly maintained. Non-existent shower but enough to flood the bathroom and room due to missing trim. Noisy from streets. Air conditioning didn't work. Staff not very helpful.
Stayed 2 nights in Jan 2025

8/10

Very good location. Good facilities. Recommended.
Stayed 7 nights in Dec 2023

4/10

Balconies are not big enough to sit out, no table and chairs, only standing room! Rooms are advertised with a double sofa bed, all rooms only have a single sofa bed. Beds very uncomfortable, lumpy pillows, bed sheets not changed all week. Gym is very basic. When I requested some teabags for the room I was told I would have to pay 80 dirhams as it was breakfast tea and only fruit teas were free. No milk also provided. Toaster at breakfast broken, food was not replenished. Not up to four star standard.
Stayed 7 nights in Feb 2025

2/10

I don’t recommend this hotel. This is really overvalued and the staff is terrible.
Stayed 2 nights in Aug 2024

10/10

The location in Hivernage is very good with easy access to both the Medina and Gueliz. The room was clean and spacious and the service excellent, the team made me feel super welcome from the security at the entrance to the front desk, the bar and the restaurant.
Stayed 3 nights in Nov 2023

10/10

Helpful staff. Rooms clean and practical. Hotel facilities are very good
Stayed 6 nights in Aug 2023

6/10

Despite Fitness center being listed in the hotel services, there is no such. There is a room with no equipment.
Stayed 5 nights in Nov 2024

10/10

Environment
Stayed 3 nights in Feb 2024

10/10

The hotel was very well located in the city and was within reasonable walking distance of all the locations I wanted to visit in the city. It was also 10 minutes from the airport and Gare de Marrakesh train station. The hotel was very nice and the room accommodated was lovely, comfortable and spacious. The breakfasts provided by the hotel were lovely with a wide variety of options. All of the staff I encountered were very friendly and helpful. The room was cleaned very day and 2 bottles of water provided each day along with coffee, tea and toiletries. The hotel has a very small gym (cardio equipment) and a large relaxing pool area. If I was returning to Marrakesh I would stay at the hotel again. Thank you.
Stayed 3 nights in Sep 2024

10/10

Great
Stayed 1 night in Jun 2022

2/10

The hotel is old and needs some serious renovation.
Stayed 2 nights in Feb 2023

8/10

The staff at the hotel were all excellent and helpful, from the reception to the restaurant, poolside and the cleaning crew. I would say the decor is a bit tired, there needs to be more staff on reception at check in time as there only ever seems to be one. I had to queue for 30 mins which after a long and delayed journey was not a great experience. Also there was a planned power outage one day of the stay, it appears there were signs up mentioning this however they were in French which I don’t speak. It would have been helpful to have been notified in another way so we could have planned around it.
Stayed 3 nights in Oct 2024

2/10

I have been coming and going from Marrakech more than 30 times now and have never been so disappointed ! The customer service at reception was absolutely atrocious ! The lady at front desk just disregarded a few of us like we were from the jungle. Arrived early cool so no problem waiting until 3pm but people were arriving after me and being checked in ? She just kept on asking me to sit and wait there’s loads of people here I said that’s fine but they have not been here before me ? Straight disregard ! Wow then to top it off the room was terrible . No air conditioning in the room it looked mad tidy the room needs crazy upgrading ! Room 303 by the way the fridge was not working I mean wow I’ve never put a review but this just had to be done ! Breakfast was complete rubbish compared to most of the other hotels in line with Novotel ! Please avoid this hotel at all costs ! It is just not worth giving them you’re hard earned money !
Stayed 1 night in Feb 2025