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Ksar Shama

3.5 star property
Hotel in Ouirgane with 2 restaurants and 2 outdoor pools

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Photo gallery for Ksar Shama

Restaurant
Property grounds
Lobby lounge
Exterior detail
Restaurant

Popular amenities

  • Bar
  • Spa
  • Breakfast included
  • Pool
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, 2 Bedrooms (Ksar)

Hypo-allergenic bedding, individually decorated, free WiFi, bed sheets

Suite, 2 Bedrooms (Ksar)

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 30 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, individually decorated, free WiFi, bed sheets

Standard Double Room

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, individually decorated, free WiFi, bed sheets

Superior Double Room

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite (Ksar)

Suite (Ksar) | Hypo-allergenic bedding, individually decorated, free WiFi, bed sheets

Suite (Ksar)

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 25 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, individually decorated, free WiFi, bed sheets

Junior Suite

Highlights

Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Marigha Ouirgane, Ouirgane, 42150

What's nearby

  • Barrage Ouirgane - 10 min walk - 0.6 miles
  • Toubkal National Park - 18 min drive - 5.9 miles
  • Souk Hebdomadaire Ansi - 20 min drive - 10.2 miles
  • Aguergour Paragliding - 37 min drive - 15.0 miles
  • Takerkoust Dam - 59 min drive - 23.8 miles

Getting around

  • Menara Airport (RAK) - 63 min drive

Restaurants

  • â€ȘOliveraie De Marigha - ‬6 min drive
  • â€Șchez momo 2 - ‬19 min walk

About this property

Ksar Shama

Property highlights
At Ksar Shama, you can look forward to free continental breakfast, a poolside bar, and a rooftop terrace. Indulge in a body treatment, a manicure/pedicure, and a body wrap at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Bike rentals, a roundtrip airport shuttle (surcharge), and concierge services
  • A 24-hour front desk, a front-desk safe, and massage treatment rooms
Room features
All guestrooms are individually decorated, and include comforts such as fireplaces and air conditioning, in addition to perks like separate sitting areas and bathrobes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Separate sitting areas, cable channels, and heating

Languages

Arabic, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:30 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Library
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • No elevator

More

  • Built in 2007
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Fireplace
  • Heating
  • Individual decor
  • Separate sitting area

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 13.20 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MAD 20 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ksar Shama
Ksar Shama Hotel
Ksar Shama Hotel Ouirgane
Ksar Shama Ouirgane
Ksar Shama Hotel
Ksar Shama Ouirgane
Ksar Shama Hotel Ouirgane

Frequently asked questions

Does Ksar Shama have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Ksar Shama pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ksar Shama?

Self parking is free at this property.

What time is check-in at Ksar Shama?

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Ksar Shama?

Check-out is at noon.

Does Ksar Shama provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MAD 20 per person applies.

Where is Ksar Shama located?

Situated in Ouirgane, this spa hotel is 0.6 mi (0.9 km) from Barrage Ouirgane and within 12 mi (20 km) of Toubkal National Park and Souk Hebdomadaire Ansi. Aguergour Paragliding and Amizmiz Square are also within 32 mi (52 km).

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Ksar Shama Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 16 reviews
Rating 8 - Good. 7 out of 16 reviews
Rating 6 - Okay. 2 out of 16 reviews
Rating 4 - Poor. 2 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Abderrahmane

Disliked: Cleanliness, property conditions & facilities, room comfort

Tout est sale ! A fuir

Cet Ă©tablissement est sur-notĂ© et les images postĂ©es par la direction sont surrĂ©alistes. Voici pourquoi : Chambre : La chambre Ă©tais trĂšs sale, avec des draps mal lavĂ©s et des housses de canapĂ© tachĂ©es de chocolat bien frais. On sentais que le mĂ©nage avait Ă©tait bĂąclĂ© Le lit Ă©tait inconfortable Absence de tĂ©lĂ©vision Salle de bain sale et non Ă©quipĂ©e du strict minimum, a savoir du savon ! On a dĂ» le demander Ă  la rĂ©ception pour l’avoir le soir Piscine : Piscine complĂštement opaque ! Je n’ai jamais vu une piscine aussi sale ! Les parois infestĂ©es d’algues. Quand j’en ai parlĂ© Ă  la direction, j’ai compris qu’elle n’était pas filtrĂ©e quotidiennement !!! Petit dĂ©jeuner : Petit dĂ©jeuner servi Ă  table mais aprĂšs une demi heure d’attente, alors qu’on est arrivĂ©s tĂŽt et qu’il n’y avait que nous et une autre table Ă  servir. Le petit dĂ©jeuner est limitĂ© Ă  des aliments gras et bourratifs (meloui, harcha, cake degeulasse) le tout servi dans des assiettes mal lavĂ©es Cadre gĂ©nĂ©ral : Y a beaucoup d’alcooliques dans l’établissement. On a mĂȘme trouvĂ© une bouteille et des verres dans les jardins. Et heureusement qu’on l’a vu avant notre enfant de 3 ans qui a failli boire le verre pensant que c’était de l’eau
Stayed 3 nights in Aug 2021

8/10 Good

Yasin

Liked: Staff & service, property conditions & facilities

Mitigée...

Le lieu est vraiment magnifique : la vĂ©gĂ©tation, la vue sur la montagne... les chambres (suites) sont spacieuses. Mais mon sentiment reste mitigĂ© Ă  cause de la propretĂ© de la piscine trĂšs moyenne, l'Ă©tat des transats autour qui ne sont sales et pas nettoyĂ©s, les coussins complĂštement affaissĂ©s... Le personnel ne porte pas de masque (alors que nous sommes en plein contexte COVID)... On a rĂ©servĂ© pour 2 adultes et 2 enfants et quand on est arrivĂ©, les lits enfants (banquettes) n'Ă©taient pas prĂȘts... J'ai demandĂ© qu'on prĂ©pare leurs lits et la dame m'a apportĂ© des draps et... est repartie sans faire les lits... De plus, il y a aucune alĂšse sur les matelas, seulement un drap, ce qui n'est pas trĂšs propre... La dame de l'accueil, en entrant dans la chambre, a ouvert les rideaux, et ils sont Ă  moitiĂ© tombĂ©s des rails. Elle a dit Ă  mon mari de les remettre lui mĂȘme, qu'il pouvait monter sur la table de de chevet pour les remettre... Bref, le cadre est splendide mais le service franchement moyen pour le prix.
Stayed 3 nights in Jul 2020

6/10 Okay

Marina

Disliked: Staff & service
The place is beautiful with huge potential, well maintained gardens a restaurant and lounge area with great atmosphere and character, furniture and accessories clearly chosen with great taste and care. The pool and terrace is lovely albeit in need of some repairs. The rooms are nicely set in the gardens with their own terrace, bathrooms are basic with large windows inside the shower and curtains or screens missing, bedrooms are nicely furnished but basic lacking accessories or a personal touch. What really lets the place down however is the service. Not once either by the pool or on the terrace would someone ask whether you needed something, drinks ordered at the bar take ages to arrive, choice is extremely limited. The same is true for food, table setting is basic, you might have to ask for a napkin or for yor food to arrive at the same time, waiting times ( the place was mostly empty) are long and the meals are at best ok, breakfast however was nice. The manager showed little concern for the guests, no real effort was made to provide information regarding surroundings when asked.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'établissement était trÚs joli... Pas de personnel accessible et petit déjeuner "dégueulasse"accueil inoubliable. Disponibilité +++ Nous y retournerons
Stayed 1 night in Jun 2019

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place.

4/10 Poor

DD, Manchester UK

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Never again

I stayed here 4 years ago and the room was excellent and the european staff fine. Hpwever the food was terrible. 3 of us stayed for 4 nights in late March 2018 There were no other guests, the new moroccan manager has only been there a month and said he recognises the problems Dinner was 15euros, a disgraceful price for what you get. The food was even worse than last time, the menu didnt change over 2 nights and the tagines were of poor quality,. We wondered were all the good looking meat went because we had only gristle, I had the chicken and there was hardly any meat on it. The last night we eat elsewhere Breakfast was the same everyday , however I asked for eggs and got then , hard boiled but better than the thin gruel they called porridge Last time I had plenty of wood to make my own fire, this time I had to ask for wood , a gentleman turned up and lit the fire , he left me a few twigs that lasted all of 30 mins. I didnt bother the next 3 nights I used the air con, worked fine. The good bits, excellent clean pool, good location for valley walking, huge beds.
Stayed 4 nights in Mar 2018

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to get off the grid

Amazing place with incredibly helpful staff. A true oasis with beautiful scenic backdrop. Would absolutely return.

4/10 Poor

Hubert Johannes, Österreich

Disliked: Cleanliness, property conditions & facilities, room comfort

Vorsicht! Die besten Jahre sind vorbei.

Wir, eine 5-köpfige Familie, verbrachten hier zwei NĂ€chte im April 2017. Gleich bei der Ankunft wurde klar, dass wir bei dieser Buchung einen Fehlgriff getan hatten. Es herrschte Geisterstimmung, nur eine Handvoll GĂ€ste außer uns in einer weitlĂ€ufigen Anlage. Außenanlagen verwahrlost, Garten ungepflegt, Sitz- und Liegeauflagen verschmutzt und zerrissen. Bungalows mĂ€ĂŸig sauber, auf den Wegen lagen Zigarettenstummel. Restaurant: Speisenauswahl sehr beschrĂ€nkt, Spaghetti wurden kalt serviert. Wifi funktionierte nie, unsere Kids bekamen die Krise. Positiv: Trinkbare Weine zu fairen Preisen

8/10 Good

virginie, d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

HÎtel bien situé pour une halte sur la route de Taroudant ou alors visite de ouirgane,ou remonter par Asni. Qualité des aménagements intérieurs et extérieurs, trÚs bon rapport qualité prix.

8/10 Good

Brenda, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nestled between mountains

I stayed for one night. The bathroom was cold but the room was big and comfortable the food was great. It's a great place if you want to get away from Marrakech.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Site accueillant et calme. Un havre de paix.

SituĂ© Ă  proximitĂ© d'Ouirgane, le Ksar Shama est un havre de paix et de tranquillitĂ©. Le cadre arborĂ© avec une joli piscine est extrĂȘmement agrĂ©able. Un trĂšs bon moment de dĂ©tente apaisant.

10/10 Excellent

james, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ksar shama i will be back

Lovely hotel. Very clean. Great location. The most helpfull staff possible and great food. All round excellent . Will definately return. Big thanks to assia on the reception for all her time and help as i changed travel plans last minute.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely pool area but cold pool water.

Our 3rd stop while travelling in Morocco and the first two riads set a very high standard. Limited food available here with a small menu and not the quality we were used to elsewhere. Slow drinks service when poolside. Very dark rooms.

8/10 Good

Leif, Kbh.

Liked: Cleanliness, staff & service

Langt vĂŠk..

Hotellet ligger perfekt, hvis man regser gennem bjergene (godnok ikke helt pÄ de angivede gps-koordinater- de rigtige koordinater:31.19925, -8.04872). VÊrelset var stort og lÊkkert,-dog lidt kÞligt. Maden i restauranten var ikke af hÞjeste kvalitet. Wifi virkede kun sporadisk. Men man befinder sig trodsalt midt i bjergene, sÄ man kan heller ikke forvente sig det vilde. Prisen var trodsalt god (bedst hvis man betaler i Dihram, -i forhold til Euro). De tager kun keditkort hvis forbindelsen virker,-sÄ tag kontanter med.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Un coin de paradis dans l'atlas

Un endroit trĂšs calme au milieu d'une oliveraie avec pour toile de fond l'atlas. La piscine est trĂšs agrĂ©able, trĂšs propre et bien amĂ©nagĂ©e avec des transats. La cuisine est locale et simple. La literie mĂ©riterait d'ĂȘtre plus confortable.