We were a group of travellers with children and one single person (I was the single person, and my friends travelled with their three kids) — booking 3 rooms. The couple and I reserved separately, though we both booked on Expedia, therefore read the description very carefully before making our choice, because we were there for less than 24h.
We booked the hotel because of the mention of a 24h airport shuttle — there’s no such thing — you must order a taxi from the hotel, who will overcharge you (we got three different prices, all of which were more expensive than the price we paid for the taxi to bring us from the airport to the hotel. We also booked the hotel because of the mention of a buffet style breakfast included. We were accustomed to other hotels in Marrakech where we were able to have breakfast upon arrival, especially since our departure was scheduled for 5am, which is before breakfast opens. We were promised a breakfast bag before departure, but for some reason, one of the bags went missing and there was nothing the staff could do about it, other than tell us that they will let the director know.
When we arrived, they had the kids on one side of the hotel and the parents on another! It took some time but they fixed that.
TheSangria was good.The spa was closed. I was looking forward to a massage. We noticed the difference in serving Moroccans and non-Moroccans like us. We understand that humans will be humans and no one is perfect. However, we won’t be coming back.