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Crystal Hotel - Pacha Marrakech

5.0 star property
Luxury hotel with free breakfast and airport shuttle service

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Photo gallery for Crystal Hotel - Pacha Marrakech

Lounge
Bar (on property)
Exterior
Sundeck
Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

6.8 out of 10

Popular amenities

  • Free airport shuttle
  • Pool
  • Bar
  • Breakfast included
  • Room service
  • Parking included

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Suite

Superior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
HDTV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 100 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
HDTV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Zone hoteliere de l'Aguedal, Bloulevard Mohamed VI, Marrakech, 40000

What's nearby

  • Avenue Mohamed VI - 7 min walk - 0.4 miles
  • Agdal Gardens - 12 min walk - 0.6 miles
  • Oasiria Water Park - 4 min drive - 1.9 miles
  • Jemaa el-Fnaa - 5 min drive - 3.2 miles
  • Bahia Palace - 6 min drive - 3.2 miles

Getting around

  • Marrakech Central Station - 10 min drive
  • Menara Airport (RAK) - 10 min drive

Restaurants

  • ‪Bo Zin - ‬3 min drive
  • ‪Nouba - ‬19 min walk
  • ‪Boucherie Hammoud - ‬6 min drive
  • ‪Adam Park Hotel - ‬12 min walk
  • ‪Dar Soukkar - ‬3 min drive

About this property

Crystal Hotel - Pacha Marrakech

Luxury hotel near Avenue Mohamed VI
Free breakfast, a free roundtrip airport shuttle, and a nightclub are just a few of the amenities provided at Crystal Hotel - Pacha Marrakech. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a garden.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • An area shuttle, express check-out, and express check-in
  • An elevator, a porter/bellhop, and concierge services
Room features
All guestrooms at Crystal Hotel - Pacha Marrakech have comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and separate sitting areas.
Extra amenities include:
  • Bathrooms with designer toiletries and showers
  • 42-inch HDTVs with satellite channels and DVD players
  • Balconies, separate sitting areas, and coffee/tea makers

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle on request
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A poolside bar

Things to do

  • Nightclub
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 1 floor
  • Art Deco architecture
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch HDTV with satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property does not allow children
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Crystal Hotel Marrakech
Crystal Hotel Pacha
Crystal Hotel Pacha Marrakech
Crystal Pacha
Crystal Pacha Marrakech
Hotel Crystal Marrakech
Hotel Pacha Marrakech
Pacha Hotel Marrakech
Pacha Marrakech
Crystal Pacha Marrakech
Crystal Hotel - Pacha Marrakech Hotel
Crystal Hotel - Pacha Marrakech Marrakech
Crystal Hotel - Pacha Marrakech Hotel Marrakech

Frequently asked questions

Does Crystal Hotel - Pacha Marrakech have a pool?

Yes, this property has an outdoor pool.

Is Crystal Hotel - Pacha Marrakech pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crystal Hotel - Pacha Marrakech?

Self parking is free at this property.

What time is check-in at Crystal Hotel - Pacha Marrakech?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Crystal Hotel - Pacha Marrakech?

Check-out is at noon.

Does Crystal Hotel - Pacha Marrakech provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Crystal Hotel - Pacha Marrakech located?

Located in Mechouar-Kasbah, this luxury hotel is 0.3 mi (0.5 km) from Avenue Mohamed VI and 2.8 mi (4.5 km) from Jemaa el-Fnaa. Cinema Megarama and Al Mazar Mall are also within 15 minutes.

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Crystal Hotel - Pacha Marrakech Reviews

Reviews

6.8
Rating 10 - Excellent. 5 out of 21 reviews
Rating 8 - Good. 6 out of 21 reviews
Rating 6 - Okay. 4 out of 21 reviews
Rating 4 - Poor. 3 out of 21 reviews
Rating 2 - Terrible. 3 out of 21 reviews

8.0/10

Cleanliness

6.4/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

10/10 Excellent

Souhila, Montpellier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnifique

Séjour inoubliable magique
This review was submitted before 2018 and has not been verified.

4/10 Poor

Bouchra, Paris

Disliked: Staff & service, property conditions & facilities, room comfort
Accueil mitigé, pas de room service, climatisation totalement insuffisante pour les températures locales, notre chambre ne portait pas de numéro ( difficile de se repérer dans les couloirs ainsi ), pas ou peu d'assistance pour les bagages . Hotel privilégiant ses activités de club et son restaurant mais le service d'hôtellerie est digne d'un hôtel bas de gamme, pas d'un 5 étoiles. J'ai dépensé près de 700e pour 4 nuits. Ca ne les vaut pas du tout, décevant.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Em, E

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great decor/food, large rooms, but sub par service

Had a junior suite with a private roof terrace that was beautiful. The decor was great and the restaurant delicious. However, they barely speak English and are apprehensive to even give you extra towels. We requested two extra and they made us give them two used ones in exchange - what hotel does that? There were a few other service issues and lots of language barriers. If you want luxury my recommendation is to stay at a different hotel that understands the concept better.
This review was submitted before 2018 and has not been verified.

8/10 Good

nico, marrakech

Liked: Cleanliness, staff & service, room comfort

Hotel genial

Les chambres sont spacieuses et tres confortable, on regrette le manque de lampe, et les oublis de produits d'hygiènes. Le restaurant est très bon et le bar/boite genial!
This review was submitted before 2018 and has not been verified.

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Roy, The Netherlands

Disliked: Cleanliness, staff & service, property conditions & facilities

very ver bad, poor service and maintenance

Breakfast was just horrible, no eggs, no yoghurt, no cheese. Hotel service was very poor, several things in the room were broken (please note this was a suite). People arriving at 04:00AM deciding to make a party on our roof terrace (very noisy). Very poor overall, the only thing that is OK, is the swimming pool and the lunch at Crystal
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Christophe DAMLENCOUR, FRANCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionnel

Hôtel doté d'une quinzaine de suites. Personnel serviable, attentif et très gentil (j'ai bénéficié gratuitement du pressing !!). Suite 69 splendide avec terrasse privative sur le toit, accès à la piscine et discothèque le PACHA gratuits. Je recommande fortement et y retournerai :) Seul bémol : la situation géographique (Agdal). Compter 50 dirhams en journée et 100 le soir pour rejoindre le centre-ville.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

Absolute Katastrophe..!!!

Nichts, aber gar nichts hat die angegebenenen Versprechen gehalten..!!! Ungeschultes, freches, weibliches Personal an der Reception. Frühstück nie zur geplanten Zeit!!! 2 mal, übethaupt Keins, das am Morgen um 8 Uhr und 7.30 Bestellte!!! Personal nicht erreichbar!!! Machten wir uns bemerkbar, war das der gröbste Affront... Also zum Punkt... Es wird nie Jemandem weiter emphohlen, ist nur ein Aufenthaltszentrum für Nachtschwärmer und Müssiggänger!! Schade... Dem Portier möchten wir ein Dankeschön zukommen lassen. War zu jeder Zeit am Ort. Mit freundlichen Grüssen
This review was submitted before 2018 and has not been verified.

8/10 Good

yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pour s amuser!

Hotel idéal pour se distraire avec une très belle discotheque! Personnel de l hotel très agréable avec la volonté de rendre service. Seul bémol le restaurant de l hotel: très cher, personnel pas très serviable et nourriture passable... Il en reste un avis global très positif pour se distraire!!!
This review was submitted before 2018 and has not been verified.

6/10 Okay

¨Patrick, france

Disliked: Cleanliness, property conditions & facilities, room comfort
Bel établissement qui mériterait d'être mieux entretenu.
This review was submitted before 2018 and has not been verified.

4/10 Poor

sand et lolo, dijon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Hôtel vraiment en dessous de nos attentes!!!

Musique du bar très forte jusqu a 2h du mat..on nous a replacé dans une autre chambre .bel effort du personnel mais le bruit était toujours présent.absence de wifi dans les chambre(ok à l accueil seulement )..bref!nous connaissions déjà le Crystal pour sa piscine et son restaurant mais cela a du coup perdu de son charme surtout pour un 5*!le jardin et la piscine restent malgrès tout un vrai havre de paix....personnel très agréable .
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Chantal, Suisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Personnel à l'écoute et qui fait de son mieux

Hôtel un peu bruyant, mais connaissant déjà l'endroit, j'étais au courant de ce petit désagrément. Par contre, le matin, c'est vraiment très calme. A signaler, un petit-déjeuner excellent.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

This review was submitted before 2018 and has not been verified.

8/10 Good

Gilles, France

Liked: Cleanliness, property conditions & facilities, room comfort

À very good place but service need be improved

The hotel is good and facilities also nice pool the service has to be improved staff need be better trained
This review was submitted before 2018 and has not been verified.

2/10 Terrible

LL, PARIS

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Une catastrophe !!!!

cet hotel est une cata!!! il fut construit pour avoir la possibilité d'avoir le droit d'ouvrir une boite de nuit le pacha ! Les clients de l'hotel ne sont pas priviligié du tout . Les chambres donnent sur le Rose Bar , Musique a fond jusqu'a 2h du Matin , impossible de Dormir avant . On a du changer de Chambre , ensuite plus d'une heure le matin pour avoir un petit dejeuner dont la qualité est a revoir ( 1 seule boisson , viennoiserie trop cuite , il manque toujours un truc ) , ensuite sommier de la nouvelle chambre dont les les lattes sont cassées ( a desolé on ne peut rien faire ) . Quel dommage de gacher un tel endroit aussi beau
This review was submitted before 2018 and has not been verified.

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget hyggelig personale Samt meget fint hotell
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Not worth the effort

Room was good. Breakfast was terrible, poor service & forced to sit outside in bitterly cold wind, hotel is out of the way
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SPLENDIDE

Quel séjour splendide !!!! Du rêve à chaque instant. Le personnel très serviable, un véhicule à notre disposition en permanence. Des chambres très confortables, une literie très haut de gamme. J'espère vite y retourner.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Jean-Pierre, LE CASTELLET , var , FRANCE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Loin de tout l'hôtel Crystal Pacha Marrakech ne respecte pas les engagements pris , ni ses clients

loin de tout . L'hôtel a été privatisé pour un mariage . Restaurants inaccessibles pour bénéficier de la demi pension . Pas de salons d'accueil alors que le bar est fermé le jour , piscine fermée , sans compter le bruit toute la nuit du dimanche au lundi empêchant de dormir . Pas de petit déjeuner buffet . Le matin du départ dossier égaré ! On a essayé de me faire payer tout le séjour une seconde fois avant de me demander de prouver mon contrat avec Expédia ! Résultat : Plus le temps de prendre le petit-déjeuner continental servi dans la chambre . Les suites junior sont spacieuses et confortables mais très mal éclairées . La pénombre est permanente .Mal aménagées , les terrasses sur le toît sont inutilisables , sauf à vouloir cuire . au total un séjour catastrophe où LES PRESTATIONS PAYEES NE M4ONT PAS ETE DELIVREES .