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Pickalbatros AquaFunClub Allinclusive Marrakech

4.0 star property
All-inclusive hotel with 4 restaurants and 15 outdoor pools

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Photo gallery for Pickalbatros AquaFunClub Allinclusive Marrakech

Water park
Poolside bar
5 bars/lounges, 3 poolside bars
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • All inclusive
  • Pool
  • Spa
  • Room service

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Twin Garden View

Minibar, in-room safe, desk, iron/ironing board

Deluxe Twin Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bidet
Hair dryer
Private bathroom
Minibar
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Pool View

Minibar, in-room safe, desk, iron/ironing board

Deluxe Double Pool View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bidet
Hair dryer
Private bathroom
Minibar
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Offer

Minibar, in-room safe, desk, iron/ironing board

Honeymoon Offer

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bidet
Hair dryer
Private bathroom
Minibar
  • Sleeps 3
  • 1 King Bed and 1 Queen Bed OR 2 Queen Beds

View all photos for Deluxe King Pool View

Minibar, in-room safe, desk, iron/ironing board

Deluxe King Pool View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bidet
Hair dryer
Private bathroom
Minibar
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room With Garden View

Minibar, in-room safe, desk, iron/ironing board

Family Room With Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bidet
Hair dryer
Private bathroom
Minibar
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed OR 2 Queen Beds

View all photos for Family Room with Pool View

Minibar, in-room safe, desk, iron/ironing board

Family Room with Pool View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bidet
Hair dryer
Private bathroom
Minibar
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Pool View

Minibar, in-room safe, desk, iron/ironing board

Deluxe Twin Pool View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bidet
Hair dryer
Private bathroom
Minibar
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Family Two Bedroom

LCD TV

Royal Family Two Bedroom

Highlights

Balcony
Air conditioning
LCD TV
Separate bedroom
Bidet
Hair dryer
Private bathroom
Minibar
  • Sleeps 5
  • 1 King Bed

View all photos for Family Room

Minibar, in-room safe, desk, iron/ironing board

Family Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bidet
Hair dryer
Private bathroom
Minibar
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed OR 2 Queen Beds

View all photos for Large Family Pool View

Minibar, in-room safe, desk, iron/ironing board

Large Family Pool View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bidet
Hair dryer
Private bathroom
Minibar
  • Sleeps 5
  • 1 King Bed

View all photos for Large Family Garden View

Minibar, in-room safe, desk, iron/ironing board

Large Family Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bidet
Hair dryer
Private bathroom
Minibar
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Double Room

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room

Highlights

Balcony
Air conditioning
LCD TV
Bidet
Hair dryer
Private bathroom
Minibar
Electric kettle
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double, Garden View

Minibar, in-room safe, desk, iron/ironing board

Deluxe Double, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Bidet
Hair dryer
Private bathroom
Minibar
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
18 Route de lourika, Sidi Abdallah Ghiat, Marrakech-Safi, 40000

What's nearby

  • Aqua Fun Club - 1 min walk - 0.0 miles
  • La Plage Rouge Swimming Pool - 12 min drive - 6.1 miles
  • Agdal Gardens - 24 min drive - 10.9 miles
  • Oasiria Water Park - 25 min drive - 13.1 miles
  • Jemaa el-Fnaa - 27 min drive - 15.0 miles

Getting around

  • Marrakech Central Station - 22 min drive
  • Menara Airport (RAK) - 32 min drive

Restaurants

  • ‪Millennium Restaurant - ‬8 min walk
  • ‪Snob Beach - ‬12 min drive
  • ‪La Ferme Berbère - ‬12 min drive
  • ‪Le Berber Brunch - ‬5 min drive
  • ‪Cafe Total - ‬10 min drive

About this property

Pickalbatros AquaFunClub Allinclusive Marrakech

Upscale all-inclusive hotel adjacent to a golf course
At Pickalbatros AquaFunClub Allinclusive Marrakech, you can look forward to a free breakfast buffet, free water park access, and 3 poolside bars. Tee up with amenities like a golf clubhouse and golf caddies at this hotel. Indulge in a manicure/pedicure, a body wrap, and a massage at the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Enjoy the health club, as well as activities like archery. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and designer stores on site.
You'll also enjoy the following perks during your stay:
  • 15 outdoor pools and 2 indoor pools, with a lazy river, a waterslide, and sun loungers
  • Free self parking and extended parking
  • A free shopping center shuttle, an outdoor tennis court, and babysitting (surcharge)
  • Luggage storage, barbecue grills, and a TV in the lobby
  • Guest reviews give good marks for the helpful staff
Room features
All 252 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and tubs or showers
  • LCD TVs with satellite channels
  • Balconies, electric kettles, and daily housekeeping

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Miniature golf
Kids club

Entertainment

Access to onsite nightclubs
Theme parties

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free shopping center shuttle
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 coffee shops/cafes
  • 3 poolside bars
  • 4 restaurants
  • 5 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 15 outdoor pools
  • 2 indoor pools
  • 9-hole adjacent golf course
  • Archery
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Health club
  • Lazy river
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • 15 outdoor pools
  • 2 indoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a provincial park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2011
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in from 3:00 PM - midnight and 8:30 AM - midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: MAD 50

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: MAD 800.00
  • Christmas Eve (December 24) Gala Dinner per child: MAD 400.00 (from 4 to 11 years old)
  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: MAD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 40240725
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Aqua Fun Club Marrakech All-inclusive property
Aqua Fun Club Hotel
Aqua Fun Club Hotel Tounsi
Aqua Fun Club Tounsi
Club Aqua Fun
Aqua Fun Club All Inclusive Tounsi
Aqua Fun Club Marrakech Tounsi
Aqua Fun Club Marrakech Sidi Abdallah Ghiat
Aqua Fun rakech Si Abdallah G
Aqua Fun Club Marrakech Hotel Sidi Abdallah Ghiat
Aqua Fun Club Marrakech Sidi Abdallah Ghiat
Hotel Aqua Fun Club Marrakech Sidi Abdallah Ghiat
Sidi Abdallah Ghiat Aqua Fun Club Marrakech Hotel
Aqua Fun Club Marrakech All Inclusive
Aqua Fun Club Marrakech Hotel
Hotel Aqua Fun Club Marrakech
Aqua Fun Club All Inclusive
Labranda Aqua Fun Club Marrakech All Inclusive
Hotel Aqua Fun Club Marrakech All Inclusive
Aqua Fun Club
Be Live Family Aqua Fun Marrakech All Inclusive
Aqua Fun Marrakech Inclusive

Frequently asked questions

Does Pickalbatros AquaFunClub Allinclusive Marrakech have a pool?

Yes, this property has 2 Indoor pools, 15 outdoor pools, and a children's pool.

Is Pickalbatros AquaFunClub Allinclusive Marrakech pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pickalbatros AquaFunClub Allinclusive Marrakech?

Self parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at Pickalbatros AquaFunClub Allinclusive Marrakech?

Check-in is from 3:00 PM–midnight, and from 8:30 AM–midnight. Late check-in is available during limited hours.

What time is check-out at Pickalbatros AquaFunClub Allinclusive Marrakech?

Check-out is at 12:30 PM. Late check-out is available for MAD 50 (subject to availability).

Are there all-inclusive benefits at Pickalbatros AquaFunClub Allinclusive Marrakech?

Yes, the property is all-inclusive. All food and beverages are included, and activities include mini golf.

Where is Pickalbatros AquaFunClub Allinclusive Marrakech located?

Situated in a provincial park, this all-inclusive hotel is steps from Aqua Fun Club, and within 6 mi (10 km) of PalmGolf Marrakech and La Plage Rouge Swimming Pool. Tin Mal Mosque and Ourika Valley are also within 9 mi (15 km).

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Pickalbatros AquaFunClub Allinclusive Marrakech Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 138 out of 418 reviews
Rating 8 - Good. 149 out of 418 reviews
Rating 6 - Okay. 57 out of 418 reviews
Rating 4 - Poor. 37 out of 418 reviews
Rating 2 - Terrible. 37 out of 418 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aziz

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it My family too
Stayed 4 nights in Apr 2025

8/10 Good

ASP

Liked: Cleanliness, property conditions & facilities
It’s was good
Stayed 3 nights in Apr 2025

8/10 Good

Deji

Liked: Cleanliness, staff & service
A really fun place for families with loads of activities for kids and adults.
Stayed 4 nights in Dec 2024

4/10 Poor

Zohal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not to a 5 star standard Water rides were only on for a set time Food had no flavour Rude staff
Stayed 5 nights in Feb 2025

10/10 Excellent

Nitesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place to stay with fabulous variety of food options.
Stayed 6 nights in Mar 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service, excellent food
Stayed 5 nights in Aug 2024

10/10 Excellent

Brett

Liked: Staff & service
We had a lovely stay . Lots of good food and helpful staff. The entertainment team were really good fun!
Stayed 4 nights in May 2024

8/10 Good

Sanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but just towards the end I ended up having loose motions maybe because of the food but other than that everything was really good service room was spacious hotel had things to do they need to sort out the pool table when paying for that balls were missing
Stayed 5 nights in Aug 2024

6/10 Okay

Mary Elizabeth

Liked: Cleanliness
Disliked: Property conditions & facilities
We’ve been disappointed. The property seems very tired and it feels like corners are being cut. Food was okay. Italian restaurant didn’t open, despite the resort being full. There is a selection. Dinner didn’t start until 7, which felt a little late. Slides are only open on a rotating basis but the kids enjoyed them. The room for 5 was great and spacious, which we appreciated and know rooms for 5 are rare. English TV was limited to France 24 (English) and BBC News (which had an intermittent signal). One TV (on the kids side) had Netflix access. The room was soundproof for voices but the people above sounded like a heard of elephants and were up quite late “parading,” moving furniture, or practicing high jump. It was quite loud, but if you had lighter footed upstairs neighbours, it would be okay. The staff were kind and did whatever they could to be helpful. The key to our room would only work once, so we had to get it reset after each use, which was annoying. Overall, the kids had fun, which is most important. We were expecting better, so wouldn’t likely return. I would say 2.5 stars when comparing to other all inclusive resorts in Turkey, Mexico, and the Caribbean. Good for some cheap and cheerful fun.
Stayed 5 nights in Apr 2025

2/10 Terrible

Mateus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience I’ve ever had at a resort. I’m only not giving zero stars because the animation team did their best despite the terrible conditions. The reception staff was rude and unhelpful. I asked about the Mini Club and got wrong info — then got scolded for asking again. The pools, including the indoor one, were freezing. No one could enjoy them, not even my 4-year-old daughter who loves water. The Aqua Park? Useless if you can’t enter the water. Really, FREEZING! Bathrooms are scarce, food is repetitive with no variety, and the buffet lines are ridiculous (for pizza, pasta and bbq). Only Pepsi, no Coke. Towels were taken early and only replaced after 4 p.m. — every single day. We were left without towels constantly, even when we asked them not to remove them, cause was clean towels. The Mini Club is a disgrace: broken toys, dirty playground, exposed nails — extremely unsafe! The mini-golf clubs were all broken. The mini disco was the same every night, and my daughter got bored after 2 days. Cutlery was never on the tables, and we often couldn’t find clean plates — when they did come, they were so hot we burned our hands. Wi-Fi barely worked, tiles around pool were slippery (my daughter fell twice), and the TV remote didn’t work. No “Do Not Disturb” sign either. Terrible service, cold pools, poor food, and no care for guests’ comfort. Do NOT waste your time or money. Aqua Fun Park is not fun at all — it’s a disaster.
Stayed 7 nights in Apr 2025

10/10 Excellent

rafi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent services

We really enjoy stay in. Alot of fun activities and great food. Staff was very friendly. Yousaf was very helpful and friendly.
Stayed 2 nights in Dec 2023

8/10 Good

Shehzad

Liked: Staff & service, amenities, property conditions & facilities
Animation team were absolutely brilliant. Room needed some minor repairs and was difficult to get guest services to send someone to repair. Generally room was clean but had problems with mosquitos. Good food and entertainment.
Stayed 10 nights in Aug 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience.
Stayed 3 nights in Jun 2023

8/10 Good

Arlene Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Food options were varied but lots of repetition. Some parts of the room need some work but on the whole a very nice place. Easy to get into the main town a bus service just outside the hotel. Some staff unsure of how the transport system worked
Stayed 7 nights in Feb 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent complexe !
Stayed 6 nights in Jun 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great with kids. Water park would have been great but we didnt get the weather. The food was okay/good but it could definatley get repetative.
Stayed 1 night in Mar 2024

10/10 Excellent

lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To upgrade the AC system
Stayed 3 nights in Aug 2024

10/10 Excellent

Aicha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Jun 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Great hotel to spend time with family although rooms in need of some attention. Took three visits to reception to get maintenance to put a seal around shower door to prevent water running out of bsthroom into hotel room. Resteraunt had a good varied selection daily and staff very attentive especially Mohammed and Mr Samir the Resteraunt manager.Water park slides could also do with some extra checks to find small points with rough joints causing small abrasions/cuts.Nightime entertainment ok but very loud inside the blue bar and if you want a more relaxed setting at the Red sky bar you had better order your drinks there before 9.30pm as it closed then instead of the advertised midnight closing time.
Stayed 7 nights in Sep 2024

8/10 Good

simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice we had a good time. The pools are very clean and well maintained along with the hotel. The food is hit and miss depends what you like unfortantly the Italian resturant was open. The room we were in was a little dated the patio window didnt lock properly and kne of the bed side plugs didnt work which was annoying but thankfully i had a long enough extension cable with me. There is tea and coffee in the rooms but no milk you will need to get this from the cafe on site. Overall it was a plesant stay and we had a relaxing break. If you have kids its great as the water park looks amazing
Stayed 7 nights in Mar 2024

10/10 Excellent

Nisrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

Outstanding service started from the check-in . Greeted with Moroccan tea and cookies . The staff at the reception , at the pool , at the restaurants and the entertainment were all amazing . Everyone is smiling and doing their best to exceed the client expectations. Keep up the good job and the great team
Stayed 2 nights in Oct 2021

4/10 Poor

Nathaniel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is great for summer fun with so many pools unfortunately for the off-season, most of the amenities were out of order or under construction. The gym was flooded and not available at all.

8/10 Good

Murylo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived 10:30 PM from the airport starving and thirsthy We were told there was nothing to eat as the retaurant was close, and when we got the room there was not even water bottles to make milk for the baby. we only speak english, spanish and portuguese, so asking for delivery food was not an option. Not all inclusive at all, there was a separated snack bar that sells all what i was expecting to be free. Juices and cheap beer was served on through out the day on the island, however no variaty what so ever. If you were hungry outside eating hours or went to town and got to hotel too late, you would starve till the other day. Overwall i wouldnt recommend this hotel for english speakers only, i guess would be fine if we could order food , however they did not have room service either.
Stayed 6 nights in Apr 2023

4/10 Poor

Hansha Karsan

PROS: Entertainment Team was fantastic and arranged for Nightclub to be opened one night (out of season). Waiters at main restaurant were very friendly and attentive. Lots of pools to choose from CONS (shortened due to word count): Reception staff were rude and liars. We were not allowed to speak to Manager. 1) On check-in we were charged a resort fee although that was not detailed on our booking but we paid anyway. 2) Night before check-out we asked the only person on reception for late checkout and they said yes until 3pm at no charge. On checking out, were informed that there was a charge and person that said we could have was not authorised to give free late checkout. We asked to speak to manager but were told they were not onsite, reception said they spoke to manager but when they said they were calling, they just went to back and did not call (one person was watching them) and told they said we must pay. We were told the person meant we could use the facilities until 3pm, not stay in our room – that was absolutely not the case and another customer confirmed they had been told the same. Weren’t allowed to speak to Manager and basically held hostage as hotel security was told not to allow us to leave until we paid so we had no choice or miss our flight waiting for the elusive manager to turn up. Can’t believe a late checkout could be misunderstood – would have kept 1 room instead if they had been honest about charge. Truely believe it’s a money making scam.
Stayed 4 nights in Oct 2022

10/10 Excellent

Wadiha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
personeel was echt heel vriendelijk annimatie top mensen heel veel plezier voor de kids netheid onder de bed kan beter ghita was een vriendelijke behulpzame kamermeisje alles wat je er aan vraagt krijg je hotel zelf heel veel glijbanen voor kinderen heel veel plezier
Stayed 5 nights in Apr 2025