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Tughan Hotel

3.0 star property
Travelers indulge in global flavors at this stylish retreat where the on-site restaurant serves international cuisine in a sophisticated setting

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Photo gallery for Tughan Hotel

Exterior - Tughan Hotel (Mardin)
Exterior - Tughan Hotel (Mardin)
Exterior - Tughan Hotel (Mardin)
Honeymoon Studio Suite | Premium bedding, down comforters, memory foam beds, minibar - Tughan Hotel (Mardin)
Breakfast, lunch, dinner served; international cuisine, garden views - Tughan Hotel (Mardin)
Located in Artuklu, the Tughan Hotel welcomes guests with a daily manager's reception and diverse dining options. Visitors appreciate the practical free WiFi throughout the property, browse the hotel's art gallery, and unwind on the sunny terrace after exploring the area.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Comfort Room, 1 Double Bed

Combined shower/tub, rainfall showerhead, hair dryer, slippers

Comfort Room, 1 Double Bed

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double or Twin Room

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room

Premium bedding, down comforters, memory foam beds, minibar

Family Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Large Twin Bed and 1 Double Sofa Bed

View all photos for Executive Triple Room

Premium bedding, down comforters, memory foam beds, minibar

Executive Triple Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | Premium bedding, down comforters, memory foam beds, minibar

Honeymoon Studio Suite

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Located in Artuklu, a neighborhood in Mardin, Tughan Hotel is in a shopping district and near a boardwalk/promenade. Sabanci City Museum and Mardin Museum are cultural highlights, and some of the area's landmarks include Şahkulubey Mansion and Kirklar Kilisesi. Spend some time exploring the area's activities, including winery tours. Visit our Mardin travel guide
Map
1.Cadde Sar Mahallesi No:351 Artuklu, Mardin, 47100

What's nearby

  • Mardin Museum
    3 min walk - 0.2 miles
  • Bazaar
    5 min walk - 0.3 miles
  • Mardin Castle
    8 min walk - 0.5 miles
  • Zinciriye Medresesi
    10 min walk - 0.5 miles
  • Great Mosque of Mardin
    10 min walk - 0.5 miles

Getting around

  • Mardin Station
    33 min drive
  • Mardin (MQM)
    41 min drive

Restaurants

  • Abbara Bar
    4 min walk
  • Cercis Murat Konağı
    4 min walk
  • Lummi
    3 min walk
  • Ildo Cafe
    7 min walk
  • Piyal Wine House
    4 min walk

About this property

Tughan Hotel

Family-friendly hotel located in Artuklu
At Tughan Hotel, you can look forward to a free grocery shopping service, a free daily manager's reception, and a terrace. The on-site international cuisine restaurant, Han Restaurant, offers breakfast, brunch, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as an art gallery on site and a shopping mall on site.
Other perks at this hotel include:
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Secured bicycle storage, multilingual staff, and an electric bike charging station
  • Wedding services, coworking spaces, and a 24-hour front desk
Room features
All guestrooms are individually furnished, and offer comforts such as 24-hour room service and premium bedding, as well as perks like first-run movies and pillow menus.
More conveniences in all rooms include:
  • Changing tables, baby monitors, and highchairs
  • Hypo-allergenic bedding, memory foam beds, and down comforters
  • Heated floors, rainfall showers, and bidets
  • 210-inch LCD TVs with Netflix, Hulu, and streaming services
  • Wardrobes/closets, separate sitting areas, and separate dining areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Han Restaurant

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle cleaning area
  • Bicycle equipment shop
  • Bicycle repair station
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Designer stores
  • Free children's club
  • Library
  • Playground
  • Shopping mall
  • TV in common areas

Family friendly

  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby monitor
  • Baby toys
  • Changing table
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Dining table
  • DVD player
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Mini-fridge
  • Musical instrument
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5,382 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • In a provincial park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Accessible airport shuttle
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Fixed shower seat
  • Front entrance ramp
  • Grab bar in shower
  • Grab bar near toilet (30 inches high)
  • Hand-held showerhead
  • Handrails in hallways (35 inches high)
  • Handrails in stairways (30 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • No elevator
  • Phone accessibility kit
  • Portable shower seat
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Communal living room
  • Designated smoking areas
  • Electric bike charging
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Children's slippers
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 210-inch LCD TV with premium satellite channels
  • CD player
  • DVD player
  • DVR
  • First-run movies
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services
  • Video game console

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Dining table
  • Free bottled water
  • Meal delivery service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Printer
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 12:30 PM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls, an off-leash area, pet-sitting services, litter boxes, and pet grooming services are available

Children and extra beds

Children are welcome
Cribs (infant beds) are available for TRY 650.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: TRY 1000 per vehicle (one-way, maximum occupancy 4)
  • A late check-out fee will be charged
  • Crib (infant bed) fee: TRY 650.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay, Boost, LINE Pay, Amazon Pay, DANA, and DBS PayLah!
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 15457

We should mention

This property does not have elevators

Property is also known as

Tughan Hotel Mardin
Tughan Mardin
Tughan Hotel Hotel
Tughan Hotel Mardin
Tughan Hotel Hotel Mardin

Frequently asked questions

Is Tughan Hotel pet-friendly?

Yes, cats and dogs are allowed at this property.

What time is check-in at Tughan Hotel?

Check-in start time: 2:30 PM; Check-in end time: anytime.

What time is check-out at Tughan Hotel?

Check-out is at 12:30 PM. Late check-out is available for a fee.

Does Tughan Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of TRY 1000 per vehicle applies.

Where is Tughan Hotel located?

This family-friendly Mardin hotel is located near the airport, steps from Kirklar Kilisesi, Mardin Museum, and Latifiye Mosque. Bazaar and Şahkulubey Mansion are also within 5 minutes.

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Reviews

Tughan Hotel Reviews

7.0

Good

7.0

Cleanliness

8.2

Location

7.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 88 out of 259 reviews
Rating 8 - Good. 53 out of 259 reviews
Rating 6 - Okay. 42 out of 259 reviews
Rating 4 - Poor. 30 out of 259 reviews
Rating 2 - Terrible. 46 out of 259 reviews

Reviews

Verified

10/10 Excellent

SHAHZAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location near shops. Great staff. Thank you for hosting me. Great breakfast. Would come again.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

YONGSU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel's next door cafe? store was very noisy...i think this problem is depends on the room. but hotel's service and condition was good.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort

Would not come back again

÷ Nothing was as described and for everything we mentioned they said it was not them who had put the wrong information and that it was hotels.com fault. No parking on spot included and we had to pay to park far away from the hotel. The family room did not have the amount of bed described so we got given a bent sparebed instead. No welcome drink or suprise for the kids as mentioned. Did not see anything to make it a kid friendly hotel. Dirty shower. Loud music until 24.00. Reseptionist more busy playing games and in the morning he was sleeping on a chair in the hallway and my husband had to wake him two times. We just left without having breakfast in the morning. + Very good location and beautiful view from the room. Nice building. We have visited old Mardin before and stayed in another two hotels. We will not come back to this hotel if we visit again.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

rasim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in May 2025
Verified

6/10 Okay

Ahmed

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Good location

In first time when I was getting there to check in. I was waiting for 30 minutes in front of the door. Because no body there to check in. The final the man who came and the face sleep. Also, I paid the parking, but the actual I had a free valet, but he didn't earn to me only said need to pay.
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Azad

Disliked: Staff & service
We spent four nights there. When we arrived we found out that they gave our room to another customer. The room that they provide us later was very noisy, and we literally couldn’t sleep at all! The toilet flashing and the bathroom door had issues. Also, when we asked about washing our clothing they said a price which was much higher than the amount that I pay even at the US.
Stayed 4 nights in Jul 2022
Verified

2/10 Terrible

Patric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was black mould growing on the walls underneath peeling wallpaper. The roof leaked. Tv did not work,fridge stopped working, no coat hangers,no mattress protector no top sheet on bed,water took 15mins to come out of the tap i timed it then 10 mins to get hot.
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

ISMAEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

unfortunately, my experience was far from pleasant. Firstly, the pictures did not match the reality of the room I was given. Even there was no shampoo provided and bathroom was not tiidy and clean, which is a basic amenity one would expect. Additionally, the air-conditioning system was unreliable and did not function properly, making the room uncomfortable. Parking was a headache with limited spaces and poor management. Overall, I do not recommend staying here.
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Eyup Fazli

Disliked: Cleanliness, property conditions & facilities

Not recommended

The hotel's building and lobby look very fancy but the room we got was not very nice. It was not very clean, we didn't have any toiletries, and there was a used small bottle of shampoo still in the shower. Unless you get the luxury suite, the view you get is to the street, not the Mesopotamian valley. On the second day, we didn't have hot water in the shower, we came during winter, the temperature was around 0°C (32 fahrenheit), so it is unacceptable to have a cold shower in this weather. We asked the reception about it, they said they had fixed it already, so I went and take a shower, but the water was barely lukewarm, it was not fixed for another day. The breakfast included is not good. The food is not really tasty and the organization of it is very poor. It is also not very clean. The dirty dishes from previous guests were lying around for ages. We arrived and there was 1 boiled egg left (we didn't arrive at the end of the breakfast), we asked for more eggs, they said they would bring. We finished eating, and we never received the eggs. The next day we decided to go somewhere else for breakfast, because we were so disappointed from the morning before. Smoking is allowed everywhere in the hotel, so there is a constant smell of cigarette everywhere
Stayed 2 nights in Jan 2023
Verified

2/10 Terrible

Onur

Disliked: Cleanliness, amenities, property conditions & facilities
A very bad smell was coming from the air conditioner and the bathroom throughout the night. Since we only stayed for one night, we did not have the opportunity to change the room. The bathroom was very cold; the edges of the window were not properly sealed and cold air was coming in. Even though it was a non-smoking room, the corridor smelled strongly of cigarette smoke. Additionally, the curtains did not properly cover the window.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Bayram

Liked: Cleanliness, staff & service
Ses yalıtımı yoktu akşam 11e kadar otel yerine gece kulübüne gitmiş gibiydim, diğer odalarda konuşulan herşeyide birebir naklen duyabiliyodum
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Ayla

Disliked: Cleanliness, amenities
Oda çok bakımsız ve rutubet kokuluydu biraz odalara bakım yapılması şart.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Semih

Kisa bir konaklama oldu ama calisanlari gercekten guler yuzlu tekrar geldigimde adresim belli
Stayed 1 night in Nov 2025
Verified

6/10 Okay

AHMET SALIH

Liked: Cleanliness
Odanın bitişiğinde aşırı müzik 11 e kadar sürdü
Stayed 1 night in Nov 2025
Verified

6/10 Okay

FEYZA

Liked: Staff & service, amenities
Disliked: Cleanliness
Sadece uyumak için idare eder.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

OKTAY

Liked: Cleanliness, staff & service, amenities
Lokasyonu çok iyi, temiz ve personel ilgiliydi.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

ismail

Disliked: Room comfort
Kahvaltısı çok kötüydü.hiç görsellere uymamakta
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Tolga

Liked: Cleanliness, staff & service, amenities
Evet hepsi
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Erdinç

Liked: Cleanliness
Disliked: Staff & service
Öncelikle otelin konumu çok güzel. Otelin otoparkı yok ama genel olarak bölgede otopark sorunu var. Odaların temizliği iyi. Otel çocuklu aileler için uygun değil. Hergün sıra gecesi var ve gürültüden uyunmuyor. Kahvaltıda çeşit az ve personel sayısı yetersiz. Açık büfede biten ürünler yenilenmiyor.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Gokce

Ecet
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Nalan

Disliked: Cleanliness, amenities
Kahvaltı kötü ,temizlik kötü ,aşırı derecede gürültü var. Tatili kemek zorundaydım.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

yesim

Kahvaltidaki kizartmalardan, kahvalti salonu cok kizartma kokuyordu. Kokudan kahvalti edemedik
Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Ercan

Disliked: Property conditions & facilities, room comfort
Gece saat 01:00 kadar restorandan gelen takır,tukur sesler çok rahatsız ediciydi
Stayed 1 night in Oct 2025
Verified

8/10 Good

recep

Liked: Cleanliness, staff & service, room comfort
İyi bir otel uygun fiyat çarşı içi gezmek için rahat kahvaltı güzel manzara eşliğinde çalışanlar ilgili odalar temiz tavsiye ederim.
Stayed 2 nights in Sep 2025