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Tughan Hotel

Property class: 3

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Photo gallery for Tughan Hotel

A historic building with arched doorways, a central courtyard, and a staircase leading to an upper level. - Tughan Hotel (Mardin)
A room with a bed, a chair, a table with a bottle, and a red curtain. - Tughan Hotel (Mardin)
A courtyard with a balcony, arched doorways, and a potted plant. - Tughan Hotel (Mardin)
A spacious lobby with high arched ceilings, stone walls, and ornate chandeliers. - Tughan Hotel (Mardin)
A circular view of a building's interior with arched doorways and a central palm tree. - Tughan Hotel (Mardin)
A free grocery shopping service, a free daily manager's reception, and a terrace are just a few of the amenities provided at Tughan Hotel. The on-site international cuisine restaurant, Han Restaurant, offers breakfast, brunch, lunch, dinner, and al fresco dining. Free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with an art gallery on site and a shopping mall on site.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry
  • Room service

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Single Room, 1 Large Twin Bed, City View

A bathroom with a glass-enclosed shower, a toilet, a sink with a mirror, and marble walls.

Deluxe Single Room, 1 Large Twin Bed, City View

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free wired internet

View all photos for Deluxe Double or Twin Room

A hotel room with a large bed, a desk with a TV, two armchairs, and a small table with a tray.

Deluxe Double or Twin Room

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Family Room

A hotel room with a bed, a sofa, a coffee table, and a chair.

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Large Twin Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Executive Triple Room

A hotel room with a bed, a sofa, a coffee table, and a chair.

Executive Triple Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed
  • Free wired internet

View all photos for Honeymoon Studio Suite

A room with a bed under a canopy, a chandelier, a table with fruit and a bottle, and a red and yellow draped window.

Honeymoon Studio Suite

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

Economy Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

About the neighborhood

Located in Artuklu, a neighborhood in Mardin, Tughan Hotel is in a shopping district and near a boardwalk/promenade. Şahkulubey Mansion and Kirklar Kilisesi are local landmarks, and some of the area's attractions include Hammam (Traditional Turkish Bath) and Mardin Sanat Merkezi. Spend some time exploring the area's activities, including winery tours. Visit our Mardin travel guide
Map
1.Cadde Sar Mahallesi No:351 Artuklu, Mardin, 47100

What's nearby

  • Mardin Museum
    3 min walk - 0.2 miles
  • Şahkulubey Mansion
    5 min walk - 0.3 miles
  • Mardin Castle
    8 min walk - 0.5 miles
  • Zinciriye Medresesi
    10 min walk - 0.5 miles
  • Great Mosque of Mardin
    10 min walk - 0.5 miles

Getting around

  • Mardin Station
    33 min drive
  • Mardin (MQM)
    41 min drive

Restaurants

  • Artukbey Kahve
    3 min walk
  • Cercis Murat Konağı
    4 min walk
  • Abbara Bar
    4 min walk
  • Ildo Cafe
    7 min walk
  • Keyf-i Teras
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Han Restaurant

Things to do

  • Art gallery
  • Bicycle cleaning area
  • Bicycle equipment shop
  • Bicycle repair station
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Designer stores
  • Library
  • Shopping mall
  • TV in common areas

Family friendly

  • Art supplies
  • Changing table
  • Children's books
  • Dining table
  • DVD player
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Mini-fridge
  • Musical instrument
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5,382 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • In a provincial park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Accessible airport shuttle
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Fixed shower seat
  • Front entrance ramp
  • Grab bar in shower
  • Grab bar near toilet (30 inches high)
  • Hand-held showerhead
  • Handrails in hallways (35 inches high)
  • Handrails in stairways (30 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • No elevator
  • Phone accessibility kit
  • Portable shower seat
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Communal living room
  • Designated smoking areas
  • Electric bike charging
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Children's slippers
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 210-inch LCD TV with premium satellite channels
  • CD player
  • DVD player
  • DVR
  • First-run movies
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services
  • Video game console

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Dining table
  • Free bottled water
  • Meal delivery service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Printer
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 12:30 PM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are available for TRY 650.0 per day

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: TRY 1000 per vehicle (one-way, maximum occupancy 4)
  • A late check-out fee will be charged
  • Crib (infant bed) fee: TRY 650.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay, Boost, LINE Pay, Amazon Pay, DANA, and DBS PayLah!
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 15457

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Tughan Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Tughan Hotel?

Check-in start time: 2:30 PM; Check-in end time: anytime.

What time is check-out at Tughan Hotel?

Check-out is at 12:30 PM. Late check-out is available for a fee.

Does Tughan Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of TRY 1000 per vehicle applies.

Where is Tughan Hotel located?

This family-friendly Mardin hotel is located near the airport, steps from Kirklar Kilisesi, Mardin Museum, and Latifiye Mosque. Şahkulubey Mansion and Great Mosque of Mardin are also within 10 minutes.

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Reviews

Tughan Hotel Reviews

7.0

Good

7.0

Cleanliness

8.2

Location

7.2

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 96 out of 286 reviews
Rating 8 - Good. 63 out of 286 reviews
Rating 6 - Okay. 45 out of 286 reviews
Rating 4 - Poor. 32 out of 286 reviews
Rating 2 - Terrible. 50 out of 286 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location near shops. Great staff. Thank you for hosting me. Great breakfast. Would come again.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Pros: Great location in the heart of the old city. Close to cafes, restaurants, attractions. Staff were courteous and helpful. Cons: The room looked nicer and bigger on the pictures. We booked a deluxe room but we received a small room on the main floor The towels has stains on them Load music from Han restaurant below the hotel until 2300. It seemed to be under the same ownership. Misleading info about the internet speed as it was not 500 mgbs as indicated on the description. It was about 10 mgbs as per the speed tests done over the 2 nights we stayed there so make alternative plans if you planning to work remotely. Unhelpful rbc rewards by Expedia/ very low quality support.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel's next door cafe? store was very noisy...i think this problem is depends on the room. but hotel's service and condition was good.
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Disliked: Staff & service, room comfort

Would not come back again

÷ Nothing was as described and for everything we mentioned they said it was not them who had put the wrong information and that it was hotels.com fault. No parking on spot included and we had to pay to park far away from the hotel. The family room did not have the amount of bed described so we got given a bent sparebed instead. No welcome drink or suprise for the kids as mentioned. Did not see anything to make it a kid friendly hotel. Dirty shower. Loud music until 24.00. Reseptionist more busy playing games and in the morning he was sleeping on a chair in the hallway and my husband had to wake him two times. We just left without having breakfast in the morning. + Very good location and beautiful view from the room. Nice building. We have visited old Mardin before and stayed in another two hotels. We will not come back to this hotel if we visit again.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
A very bad smell was coming from the air conditioner and the bathroom throughout the night. Since we only stayed for one night, we did not have the opportunity to change the room. The bathroom was very cold; the edges of the window were not properly sealed and cold air was coming in. Even though it was a non-smoking room, the corridor smelled strongly of cigarette smoke. Additionally, the curtains did not properly cover the window.
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Good location

In first time when I was getting there to check in. I was waiting for 30 minutes in front of the door. Because no body there to check in. The final the man who came and the face sleep. Also, I paid the parking, but the actual I had a free valet, but he didn't earn to me only said need to pay.
Stayed 1 night in Aug 2022
Verified review

4/10 Poor

Disliked: Staff & service
We spent four nights there. When we arrived we found out that they gave our room to another customer. The room that they provide us later was very noisy, and we literally couldn’t sleep at all! The toilet flashing and the bathroom door had issues. Also, when we asked about washing our clothing they said a price which was much higher than the amount that I pay even at the US.
Stayed 4 nights in Jul 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was black mould growing on the walls underneath peeling wallpaper. The roof leaked. Tv did not work,fridge stopped working, no coat hangers,no mattress protector no top sheet on bed,water took 15mins to come out of the tap i timed it then 10 mins to get hot.
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

unfortunately, my experience was far from pleasant. Firstly, the pictures did not match the reality of the room I was given. Even there was no shampoo provided and bathroom was not tiidy and clean, which is a basic amenity one would expect. Additionally, the air-conditioning system was unreliable and did not function properly, making the room uncomfortable. Parking was a headache with limited spaces and poor management. Overall, I do not recommend staying here.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities

Not recommended

The hotel's building and lobby look very fancy but the room we got was not very nice. It was not very clean, we didn't have any toiletries, and there was a used small bottle of shampoo still in the shower. Unless you get the luxury suite, the view you get is to the street, not the Mesopotamian valley. On the second day, we didn't have hot water in the shower, we came during winter, the temperature was around 0°C (32 fahrenheit), so it is unacceptable to have a cold shower in this weather. We asked the reception about it, they said they had fixed it already, so I went and take a shower, but the water was barely lukewarm, it was not fixed for another day. The breakfast included is not good. The food is not really tasty and the organization of it is very poor. It is also not very clean. The dirty dishes from previous guests were lying around for ages. We arrived and there was 1 boiled egg left (we didn't arrive at the end of the breakfast), we asked for more eggs, they said they would bring. We finished eating, and we never received the eggs. The next day we decided to go somewhere else for breakfast, because we were so disappointed from the morning before. Smoking is allowed everywhere in the hotel, so there is a constant smell of cigarette everywhere
Stayed 2 nights in Jan 2023
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Temiz güzeldi teşekkürler
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Dusch and toilet not real clean
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Odalar çok kirliydi, banyo korkunçtu. Talep etmedikçe odaya su peçete bile bırakmıyorlar, günlük olarak yenilenmiyor. Asla tercih etmem
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Görevliler gayet ilgiliydi, oda ücretleri gayet makul, tek sıkıntı tarihi kent bölgesinde otopark sorunu, merkezi yerde olması avantaj,
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lokasyonu gayet güzel, odalar temiz, çalışanlar oldukça yardımcı ve güleryüzlüydü.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
212 numaralı oda sular sıkıntı kapı kilidi sıkıntı olumsuz bir deneyim oldu
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nereden başlasam bilmiyorum. Otelde otopark yok önünde aracınızı durdurup bavullarınızı indireceğiniz alan dahi yok. Yol tek şerit olduğu için duramıyorsunuz. Otopark için 800mt uzaktaki ücretli otoparka yönlendiriyorlar. Oradan bavulları taşımak tam bir eziyet. Otele giriş yaptığımızda bizim rezervasyonumuz 30 Mt kare ayrı oturma gurubu olan oda olmasına rağmen ( normal oda ücretinden 2 kat fazla para ödedik) bize 15 Mt kare oda verdiler. İtiraz ettigimizde birazcık daha büyük oda verdiler ( 20mt kare) başka odaları kalmadığını ancak burayı verebileceklerini söylediler. Mecburen o odada kaldık. Teras kısmında sıra geceleri düzenliyorlar gece 11:00 12:00 saatlerinde bitiyor uyuyamıyorsunuz. Kahvaltı ise tam bir rezalet. Gördüğüm en kötü otel kahvaltısı. Biten ürünler yenilenmiyor. Salatalıklar, domatesler çürümüş. 2 gece kaldım ama kalmaz olaydım. Bu kadar kötü otel olmaz olsun. Otelin görsellerle alakası yok dikkat edin
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Çok fazla birşey beklemez iseniz konumu bakımından iyi. Otopark sorunu olduğunu düşünerek gitmek gerekir.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Otel konum olarak çok iyi yerde. Otopark ciddi problem, otelin böyle bir hizmeti yok. Bir otopark ile anlaşması olsa güzel olurmuş. Valizle yürümek zorunda kalıyorsunuz. Banyoda inanılmaz rahatsız edici bir koku vardı ve bırakın duş almayı neredeyse WC için bile kullanmak istemedik. Tam anlamıyla felaket bir durumdu. Kahvaltı mekanı güzel manzaralı ve tatmin edici seviyede açık büfe çeşidi var. Merkezi yerde olmasından kaynaklı geç saate kadar müzik sesi geliyor. Çok seyahat eden biri olarak vasat bir konaklama olduğunu söylemem yanlış olmaz. Özetle ödediğimiz paraya değer demek zordu.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otel çarşının ortasındaydı konum olarak çok iyidi. Her yeri yürüme gezebildik. Çalışanlar güleryüzlüydü her konuda yardımcı oldular teşekkür ederiz. Park sorunu bütün eski mardin için geçerli maalesef alandan kaynaklı ama onun dışında her şey çok keyifliydi
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otel sahibi Sefa Bey, Otel Müdürü Gürol Bey, çalışanlar Okay Bey ve Anut Hanım’a çok çok teşekkür ederim. 8 kişi arkadaş grubumuzla, 5 günlük Mardin seyahatimizden sayelerinde çok memnun ayrıldık. Seneye görüşmek dileğiyle. Herşey için çok teşekkür ederiz.
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Merkezi taş otel. 1. cadde üzerindeki her yere yürüyerek ulaşım kolay. Otoparkı yok. 100 metre geride kapalı otopark en yakın.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Çok eski ve rutubetli odalar eksik malzemeler
Stayed 1 night in May 2026