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Artuklu Kervansarayi - Special Class

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Photo gallery for Artuklu Kervansarayi - Special Class

An outdoor courtyard with a brick wall, arched doorways, and potted plants. - Artuklu Kervansarayi - Special Class (Mardin)
An arched stone doorway with a small window and a door, leading to a room with a blue vase and green plants. - Artuklu Kervansarayi - Special Class (Mardin)
An interior with arches, a reception desk, and people. - Artuklu Kervansarayi - Special Class (Mardin)
A traditional room with a patterned carpet, striped sofas, and a central coffee table. - Artuklu Kervansarayi - Special Class (Mardin)
A room with a wooden ceiling, stone walls, a large mirror, a television, and a patterned rug. - Artuklu Kervansarayi - Special Class (Mardin)
Consider a stay at Artuklu Kervansarayi - Special Class and take advantage of free breakfast (local cuisine), a terrace, and a coffee shop/cafe. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a garden and a library, guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Double or Twin Room

An outdoor courtyard with a brick wall, arched doorways, and potted plants.

Standard Double or Twin Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Presidential Suite, 1 Bedroom

A stone-walled interior with wooden beams, a wooden staircase, and a wooden cabinet with glass doors.

Presidential Suite, 1 Bedroom

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Twin Bed

An outdoor courtyard with a brick wall, arched doorways, and potted plants.

Standard Room, 1 Twin Bed

  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Economy Room, 1 Double Bed

A bathroom with a wooden door, a white sink, and a toilet.

Economy Room, 1 Double Bed

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 3 Twin Beds

An outdoor courtyard with a brick wall, arched doorways, and potted plants.

Standard Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Economy Room, 3 Twin Beds

An outdoor courtyard with a brick wall, arched doorways, and potted plants.

Economy Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Royal Suite, 1 King Bed

A room with a wooden cabinet, two chairs, a small table, and a large mirror on the wall.

Royal Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Quadruple Room, 1 Bedroom

A room with three beds, stone walls, and a wooden ceiling.

Deluxe Quadruple Room, 1 Bedroom

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

Honeymoon Double Room

  • Valley view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Family Room

  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds
  • Free WiFi

View all photos for Superior Room

A room with a stone wall, a wooden bed with a floral bedspread, two bedside lamps, and a wooden door.

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Traditional Single Room

A bedroom with a stone wall, wooden bed, and a small desk with a kettle.

Traditional Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Traditional Triple Room

A room with stone walls and wooden beds, each with floral bedding. There is a chandelier hanging from the ceiling.

Traditional Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Mardin, Artuklu Kervansarayi - Special Class is in the city center. Mardin Museum and Sabanci City Museum are cultural highlights, and some of the area's landmarks include Kirklar Kilisesi and Kasımiye Medresesi. Visit our Mardin travel guide
Map
1. Cd, Savurkapi Mahallesi, Mardin, Mardin, 47100

What's nearby

  • Sakıp Sabancı Mardin City Museum
    3 min walk - 0.2 miles
  • Sabanci City Museum
    3 min walk - 0.2 miles
  • Great Mosque of Mardin
    11 min walk - 0.6 miles
  • Zinciriye Medresesi
    11 min walk - 0.6 miles
  • Mardin Castle
    13 min walk - 0.7 miles

Getting around

  • Mardin Station
    22 min drive
  • Mardin (MQM)
    30 min drive

Restaurants

  • Seyr-i Merdin
    10 min walk
  • Gazi Konağı Butik Otel
    5 min walk
  • Yay Konağı
    8 min walk
  • Yasemin Pide ve Lahmacun Salonu
    7 min walk
  • Leylan Cafe
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 10:30 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • Built in 1285
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating

Policies

Check-in

Check-in time starts at 1 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 17 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 2022-47-0047

We should mention

Alcohol is not served or permitted at this property

Frequently asked questions

Is Artuklu Kervansarayi - Special Class pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Artuklu Kervansarayi - Special Class?

Check-in begins at 1 PM.

What time is check-out at Artuklu Kervansarayi - Special Class?

Check-out is at 11 AM.

Does Artuklu Kervansarayi - Special Class provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 17 per vehicle applies.

Where is Artuklu Kervansarayi - Special Class located?

Located in Artuklu, this hotel is steps from Melik Mahmut Mosque, Hatuniye, and Sakıp Sabancı Mardin City Museum. Sehidiye Mosque and Sabanci City Museum are also within 10 minutes.

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Reviews

Artuklu Kervansarayi - Special Class Reviews

6.8

6.8

Cleanliness

8.6

Location

6.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 86 out of 329 reviews
Rating 8 - Good. 86 out of 329 reviews
Rating 6 - Okay. 61 out of 329 reviews
Rating 4 - Poor. 38 out of 329 reviews
Rating 2 - Terrible. 58 out of 329 reviews

Reviews

Verified review

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful building..terrace with spectacular view..seemed to be a shortage of staff...no one refilling breakfast.. no one on reception.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Shirley

Liked: Staff & service

Disappointing

The hotel is beautiful and historical however there was only warm water available for showering at 9pm, water was freezing cold or luke warm. The hotel advertisement states they have a laundry service, when I asked the receptionist she advised they did not have a laundry service. We also had to ask for clean towels and the bed to be changed and room to be cleaned. The room which was the Presidential suite 316 was cold on arrival, radiators not on for the duration of our stay, there was air con unit for heating however wasn’t very effective. The porter was very helpful and an asset to the hotel, unfortunately I wouldn’t stay there again.
Stayed 3 nights in Mar 2025
Verified review

4/10 Poor

Maureen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While the building itself is pretty and the staff do their best, my stay here did not meet my expectations. My guide and I were here for two nights and at no time during my stay was there running water in my shower and the water pressure in the sink faucet was weak. The floor has grit on it in the bathroom. Further, basic amenities like a glass or cup in the bathroom, a towel rack or a hair dryer were non-existent. The doors are not well-fitted meaning any noise from the corridor or hallway is loud and clear as if it were in the room. We reported there was no shower water and that the light over the mirror in the bathroom was not working and nothing was done to fix them. We requested more water be put in my room but that didn’t happen. I’ve never given a hotel a bad review before but this was disappointing. It would have been appropriate to be given so compensation or a refund for even one night, given that I couldn’t wash properly for my entire stay.
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

Sevim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Otopark var denilip-ara sokaklara park yaptırılıp deynekcinin 9 30 saati bekletilmesi,park ederken sokağın dolu olup bekle halledilecek ifadesi/odanın tuvalet ve banyo kısmının su ile dolması, tv ,klima gibi aparatların çalışmaması.personel emir kulu lafım olamaz…
Stayed 1 night in May 2026
Verified review

4/10 Poor

Ayhan

Disliked: Cleanliness, amenities, property conditions & facilities
Hotellet er ikke 4 stjerne hotel, jeg vil sige at den er 2-3 stjerne. Man kunne ikke engang få kaffe til morgenmaden.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Semih

Liked: Staff & service
Taş bina kaynaklı nemli ortam. Nem kokusu belirgin. Banyo tesisatı eski, yıpranmış.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Tugay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Odalar nemliydi. Klima calismiyordu kahvaltida yumurta yok getirdijleri sigara boregi safi yufkadan ibaretti patates kizartmasinin maliyeti nedirki yoktu bir kere getirdiler bitti dediler
Stayed 1 night in May 2026
Verified review

8/10 Good

Mehmet

Liked: Staff & service, property conditions & facilities
Otopark problemi var. Odada duş terliği ve duşakabin yoktu.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

gülen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fotoğraflarda gösterilen odayı bize vermediler. Bizi bitişik olan başka bir otelde konaklamak zorunda bıraktılar. Odanın tabanından sürekli taş dökülüyordu ve oda küf kokuyordu. Klima çalışmıyordu küçük bir soba verdiler, yeterli olmadığını söylememize rağmen bize başka soba veya battaniye vermediler. Banyonun kapısı kapanıyordu, odanın kapısını kapatmak için çıkan seslede bütün otel uyanabilir. İğrenç bir deneyimdi. Sabaha kadar titredik kıyafetlerimizi üst üste giymek zorunda kaldık.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Olena

Her şey çok güzeldi, çalışanlar çok yardımcıydı, kesinlikle tavsiye ediyorum
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

hasan

Liked: Cleanliness, staff & service
Bu mevsimde iyiydi
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Raife

Liked: Cleanliness, staff & service, amenities
Oda temizdi calisanlar guler yuzluydu otelin o eski otantik haline cok dokunulmamis anahtarlar fln eski buyuk anahtarlardandi ve cok iyi olmus bence boyle olmasi kahvalti guzeldi biz normalde 2 gece kalicaktik ama son gece kalmayip donmeye karar verdik yol uzun oldugu icin resepsiyondaki hanımefendi cok ilgiliyfi erken ayrilmak istedigimizi soyleyincs bi sorun mu var diye guzelce ilgilendi hersey cok güzeldi genel olarak
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Ömer Deniz

Oda soğuktu,klima ısıtması yetersiz, kahvaltı vasat ve yetersiz,kahvaltı salonu buz gibiydi hiç ısıtma yoktu, mekan çok çok güzel fakat mobilyaların ve banyonun yenilenmesi gerekli, personel güler yüzlü.
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Duygu

Liked: Staff & service
Disliked: Cleanliness, amenities
Sıcaksu yoktu ve 2 gün banyo yapamadık. Klima ısıtması yetersizdi sabaha donduk. Lahvaltı demeye bin şait odalarda terlik dahi yoktu. Bir daha aynı otrl mi. İmkanı yok. Personelden şikayetim yok hepsi yardımcı olmaya öalıştı. Fakat işletme çok kötü.
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Hakan

Disliked: Cleanliness, staff & service, amenities
Chambre: - serviette non changer même a la demande. - durant le séjour la chambre n'a jamais été faite même a la demande. - pas d'eaux chaude seulement tiède parfois froide - le petit déjeuner est servi par le personnel dans des assiettes, pas de buffet comme le 1er jours. J'ai demandé un geste commercial à la réception du a ses incidents, qui mon demandé de me retourner vers hôtel.com car ma réservation a été faite chez vous. J'aimerais que vous enlever cette hôtel de votre site et de contrôler les hôtels afin que vos clients ne se fasse pas avoir, a ne pas oublier que nous payons. J'aimerais un remboursement de mon séjour
Stayed 4 nights in Dec 2025
Verified review

2/10 Terrible

berna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Üç oda tuttuk, her biri ayrı bir deneyimdi 1. oda: Isınma yoktu. Sabaha kadar üşüdük, bonus olarak hasta olduk. Sıcak su da yoktu; duş almak zaten hayal. 2. oda: Klozet akıtıyordu. Bildirdik, oda değiştirildi. Yeni odada bu sefer klima çalışmıyordu. Mecburen tekrar akıtan odaya döndük. Üstelik banyo kapısı kapanmadığı için bütün gece su sesi dinledik 3. oda: “İdare eder” seviyesindeydi, ki bu üç oda içinde en iyisiydi. Sorunları defalarca bildirmemize rağmen herhangi bir geri dönüş alamadık. Ayrıca 2. odanın çarşafında sigara izmariti yanık izi vardı; genel temizlik seviyesi de maalesef oldukça düşüktü. Kısacası: Isınma yok, sıcak su yok, hijyen tartışmalı, iletişim yok. Ama bolca sabır testi var.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Matilda

Disliked: Staff & service, amenities, property conditions & facilities
Im Zimmer lief Wasser an der Wand runter, Waschbecken im Badezimmer undicht/ nasser Boden
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

sevgi

Liked: Cleanliness, staff & service
Evet
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Can

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odada halılar o kadar kirliydiki. Suit demeye gerçekten şahit lazım. Hijyenden çok uzak bir otel tekrar gelsem asla tercih etmem.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

SEREN

Liked: Staff & service, amenities
Otel genel olarak güzeldi çok temizdi diyemem çünkü eski konaklamadan kalan market ürünleri çekmece de duruyordu. Kahvaltı ve çeşitlerde güzeldi ama biraz daha yöresel ürünler tercih edilebilirdi kahvaltıda ya da çeşitlilik güne göre değişebilirdi.
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Hakan

Liked: Staff & service
Oda iyi, banyo kokuyor. Yiyecek icecek yok.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Eda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel Otantik tarihin içinde konaklama hissiyatı verdi. merkezi konumda kahvaltısı şahane değildi ama yeterliydi
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Ilhan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hizmet kötü
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Bilal

Disliked: Cleanliness, staff & service, amenities
Gittiğinizde yüzsüz bir personel sizi karşılar. parasını ödersin sonra derki sizin yeriniz burası değil diğer taraftaki b oteline yönlendirir. odada temizlik iyi değil, duş alacaksın şampuan bitmiş. neyse dersin daha sonra kahvaltıya inersin sabah saat 8:30 da bir bakarsın her şey tur için gelenler tarafından bitirilmiş çay soğuk patates taş gibi soğuk benmarilerde ısıtılma icat olmamış. personele bardak bitmiş bardak getirir misin dersin yüzüne küfür etmişsin gibi bakar. hadi buna da neyse dersin sonra otopark diye sokak arasına çıkarsın aracının önünde 3 araç vardır. çıkış için otoparkçı ararsın yok ortada. kendi imkanlarınlar araç sahiplerini bulursun 1 saat bekler kurtulursun o otelden.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

NORIKO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1泊目、部屋のテレビが壊れていて1チャンネルしか映らなかった。タオルがバスタオルしかない.ゴミ箱もない。２泊目、シーツが汚れていて、取り替えをお願いしたらその下のベッドマットに多くの髪の毛があった。その上、変えられないので手伝わされた。翌朝、目が腫れていたので見てほしいとお願いしても、見向きもしなかった。全く素人の営業ぶりだった。
Stayed 2 nights in Oct 2025