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Polana Serena Hotel

4.5 star property
Luxury hotel with 3 restaurants and a full-service spa

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Photo gallery for Polana Serena Hotel

Exterior
3 restaurants, breakfast, lunch, dinner served; sushi
Standard Room | Minibar, in-room safe, desk, blackout drapes
Front of property
Reception hall

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Pool
  • Gym
  • Parking included
  • Room service

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, blackout drapes

Executive Room

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Shower/tub combination
Bathrobes
Private bathroom
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Shower/tub combination
Bathrobes
Private bathroom
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Shower/tub combination
Bathrobes
Private bathroom
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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Exterior

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About the neighborhood

Map
Avenida Julius Nyerere 1380, Maputo, 00100

What's nearby

  • Geology Museum - 15 min walk - 0.8 miles
  • Eduardo Mondlane University - 2 min drive - 1.2 miles
  • Maputo Central Market - 2 min drive - 1.2 miles
  • Maputo Cathedral - 3 min drive - 1.9 miles
  • Maputo City Hall - 3 min drive - 1.9 miles

Getting around

  • Maputo (MPM-Maputo Intl.) - 8 min drive

Restaurants

  • â€ȘCafe Estoril - ‬7 min walk
  • â€ȘMundo's - ‬8 min walk
  • â€ȘRestaurante ABFC - ‬9 min walk
  • â€ȘBackroom - ‬9 min walk
  • â€ȘKFC - ‬17 min walk

About this property

Polana Serena Hotel

Luxury hotel
A terrace, a garden, and a hair salon are just a few of the amenities provided at Polana Serena Hotel. Indulge in a massage, a facial, and a body treatment at Serena Maisha, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and sushi. Fitness classes are offered at the gym; the property also has dry cleaning/laundry services, car rentals on site, and a bar. In addition to a business center and a steam room, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool, with sun loungers
  • Free self parking
  • A roundtrip airport shuttle (surcharge), babysitting (surcharge), and a front-desk safe
  • Massage treatment rooms, a 24-hour front desk, and a gift shop
Room features
All 153 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like separate sitting areas and bathrobes.
More amenities include:
  • Bathrooms with jetted tubs and free toiletries
  • LCD TVs with premium channels
  • Separate sitting areas, free infant beds, and electric kettles

Languages

Afrikaans, English, French, German, Portuguese, Spanish, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Aquarius
  • Delagoa Fine Dining
  • Varanda All Day Dining

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1922
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: 75-percent of room rate for check-in between midnight and 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MZN 200 per person (one way)
  • Late check-in fee: 75-percent of room rate for check-in between midnight and 6:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 400000611

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 14 years old are not allowed in the swimming pool or fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Polana Serena
Polana Serena Hotel
Polana Serena Hotel Maputo
Polana Serena Maputo
Polana Serena Hotel Hotel
Polana Serena Hotel Maputo
Polana Serena Hotel Hotel Maputo

Frequently asked questions

Does Polana Serena Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Polana Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Polana Serena Hotel?

Self parking is free at this property.

What time is check-in at Polana Serena Hotel?

Check-in start time: noon; Check-in end time: midnight. Late check-in is available from midnight– 6:00 AM for a fee of 75%.

What time is check-out at Polana Serena Hotel?

Check-out is at 10:00 AM.

Does Polana Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MZN 200 per person applies.

Where is Polana Serena Hotel located?

Situated in Maputo, this luxury hotel is within 1 mi (2 km) of Vila Algarve, Geology Museum, and NĂșcleo de Arte. Museum of Natural History and Shopping 24 are also within 1 mi (2 km).

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Polana Serena Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 225 reviews
Rating 8 - Good. 69 out of 225 reviews
Rating 6 - Okay. 17 out of 225 reviews
Rating 4 - Poor. 7 out of 225 reviews
Rating 2 - Terrible. 4 out of 225 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nelia

Perfect
Stayed 2 nights in Feb 2025

10/10 Excellent

Loris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel altogether.
Stayed 1 night in Aug 2024

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ngowari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The staff was extremely professional and helpful!
Stayed 4 nights in Oct 2024

10/10 Excellent

Issa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Stayed 5 nights in May 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit whilst on business. Great location and the staff are highly attentive.
Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Polana Hotel was a beautiful hotel and the staff was excellent. Loves the history and that it has been in service for 100 years.
Stayed 2 nights in Apr 2023

8/10 Good

Sylvie

Liked: Amenities
No toiletries on the room unlike other Serena hotels
Stayed 3 nights in Oct 2024

10/10 Excellent

Juan Baptiste

Liked: Staff & service, amenities, property conditions & facilities
Excellent !
Stayed 5 nights in Nov 2023

10/10 Excellent

Amina

Liked: Staff & service, property conditions & facilities
The area is very safe, right next to the presidency. I hope they can build elevators that get you from the main building to the rooms on the 4th floor. The views from the 4th floor rooms are amazing!
Stayed 4 nights in Dec 2023

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Midweek break in Maputo

Stay in central Maputo was great. Very safe area, lovely gym and pool and breakfasts at Polana. Very helpful staff for first time visitors. Meals in restaurants within walking distance. Had a few fun filled days. Thank you.
Stayed 4 nights in Feb 2024

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities
Polana is a legend
Stayed 4 nights in Jun 2023

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort

Stylish heritage hotel, but breakfast issues

Good looking classic hotel with good amenities (gym, pool, bar etc.), overlooking ocean and nice history - over 100 years old. First time I’d stayed there and only negatives: there was very little atmosphere - restaurant and bar were almost empty each night. Perhaps due to the political issues in Mozambique at the time, there were less travellers. More annoying was breakfast though - after the first morning (which was typical breakfast buffet), they changed without warning to a table service. I am guessing again this was because they wanted to save money with the hotel not being busy. I would not have an issue with this, however there were no menus on the tables, so you had to awkwardly make choices as the staff stood over you with the one menu! It also took staff an age to take the order, even though there seemed plenty of staff doing little. If you want traditional style - I would stay again. For service and food, the Southern Sun is far better.
Stayed 3 nights in Jan 2025

6/10 Okay

Mohamad

Not worth the price, outdated
Stayed 5 nights in Jun 2023

10/10 Excellent

Nelia

Stayed 3 nights in Feb 2025

10/10 Excellent

Alfredo

Stayed 2 nights in Dec 2024

10/10 Excellent

Ibiye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

JĂžrn

Stayed 3 nights in Oct 2024

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Loris

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

John

Stayed 3 nights in Mar 2024

10/10 Excellent

Marnix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Sin Kei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente

incrĂ­vel!!!
Stayed 1 night in Feb 2024

2/10 Terrible

Amy

Stayed 1 night in Feb 2024