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Polana Serena Hotel

Property class: 4.5

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Photo gallery for Polana Serena Hotel

Exterior - Polana Serena Hotel (Maputo)
3 restaurants, breakfast, lunch, dinner served; sushi - Polana Serena Hotel (Maputo)
Terrace/patio - Polana Serena Hotel (Maputo)
Body treatments, aromatherapy, facials, Ayurvedic treatments - Polana Serena Hotel (Maputo)
3 restaurants, breakfast, lunch, dinner served; sushi - Polana Serena Hotel (Maputo)
The Polana Serena Hotel in Mozambique offers a perfect retreat. Book aromatherapy at the spa or dine at three restaurants serving breakfast and sushi. Enjoy indoor and outdoor pools with sun loungers for complete rejuvenation.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Studio, 1 Twin Bed

Studio, 1 Twin Bed | View from room

Studio, 1 Twin Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Signature Apartment, 1 Bedroom, Sea View

Terrace/patio

Signature Apartment, 1 Bedroom, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Signature Apartment, 2 Bedrooms, Ocean View

LCD TV

Signature Apartment, 2 Bedrooms, Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, Garden View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Room, Sea View

Minibar, in-room safe, desk, blackout drapes

Executive Room, Sea View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Executive Studio Suite

Minibar, in-room safe, desk, blackout drapes

Executive Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, desk, blackout drapes

Presidential Suite

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Standard Room, Ocean View

Standard Room, Ocean View | Minibar, in-room safe, desk, blackout drapes

Standard Room, Ocean View

10.0 out of 10
Exceptional
(7 reviews)
  • Ocean view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, blackout drapes

Executive Room

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

Maputo is home to Polana Serena Hotel. Museum of Natural History and National Art Museum are cultural highlights, and travelers looking to shop may want to visit FEIMA Craft Market and Shopping 24. Instituto Camões Centro Cultural Português and Centro Cultural Americano Martin Luther King Jr. are also worth visiting. Visit our Maputo travel guide
Map
Avenida Julius Nyerere 1380, Maputo, 00100

What's nearby

  • Vila Algarve
    12 min walk - 0.7 miles
  • Geology Museum
    15 min walk - 0.8 miles
  • Eduardo Mondlane University
    2 min drive - 1.2 miles
  • Maputo Central Market
    2 min drive - 1.2 miles
  • Museum of Natural History
    2 min drive - 1.0 mile

Getting around

  • Maputo (MPM-Maputo Intl.)
    18 min drive

Restaurants

  • Mundo's
    8 min walk
  • Cafe Estoril
    7 min walk
  • Degost’ar By KJ
    3 min walk
  • Bom Garfo
    5 min walk
  • Quiosque Wow
    3 min walk

About this property

Polana Serena Hotel

Luxury hotel
A terrace, a garden, and a hair salon are just a few of the amenities provided at Polana Serena Hotel. Indulge in a massage, a facial, and Ayurvedic treatments at Serena Maisha, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and sushi. Fitness classes are offered at the gym; the property also has dry cleaning/laundry services, car rentals on site, and a bar. In addition to a business center and a steam room, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool, along with sun loungers
  • Free self parking
  • A roundtrip airport shuttle (surcharge), babysitting (surcharge), and meeting rooms
  • Laundry services, a 24-hour front desk, and a gift shop
Room features
All 153 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like separate sitting areas and bathrobes.
More amenities include:
  • Jetted tubs, free toiletries, and hair dryers
  • LCD TVs with premium channels
  • Separate sitting areas, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Aquarius
  • Delagoa Fine Dining
  • Varanda All Day Dining

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Massage

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1922
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: 75-percent of room rate for check-in between midnight and 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MZN 200 per person (one way)
  • Late check-in fee: 75-percent of room rate for check-in between midnight and 6:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 400000611

We should mention

This property does not have elevators
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 14 years old are not allowed in the swimming pool or fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Polana Serena
Polana Serena Hotel
Polana Serena Hotel Maputo
Polana Serena Maputo
Polana Serena Hotel Hotel
Polana Serena Hotel Maputo
Polana Serena Hotel Hotel Maputo

Frequently asked questions

Does Polana Serena Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Polana Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Polana Serena Hotel?

Check-in start time: noon; Check-in end time: midnight. Late check-in is available from midnight– 6:00 AM for a fee of 75%.

What time is check-out at Polana Serena Hotel?

Check-out is at 10:00 AM.

Does Polana Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MZN 200 per person applies.

Where is Polana Serena Hotel located?

Situated in Maputo, this luxury hotel is within a 10-minute walk of FEIMA Craft Market, Instituto Camões Centro Cultural Português, and Centro Cultural Americano Martin Luther King Jr.. Vila Algarve and Geology Museum are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Polana Serena Hotel Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 152 out of 260 reviews
Rating 8 - Good. 76 out of 260 reviews
Rating 6 - Okay. 18 out of 260 reviews
Rating 4 - Poor. 9 out of 260 reviews
Rating 2 - Terrible. 5 out of 260 reviews

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully located hotel. You even local foreigners coming in just for Sunday breakfast, so it must be popular. Some of the decor looked a little in need of some love and attention, but overall a beautiful elegant property.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Anja Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the pool
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay!!! The transportation to and from the airport was spot on!!!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely facial at the spa. The staff there were excellent. There is also a decent gym to use. The staff in La Veranda restaurant could do with a bit more training, but they do try hard!
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Anselmo

The hotel was great, modern and very large room, friendly staff, and beautiful pool and lobby. But it doesn't merit a five. The problem were the staff in the bar and restaurant. I had to ask two people for coffee at breakfast. Also had to ask about a sandwich at lunch at the bar. How can it take almost 30 minutes to get a sandwich?
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Bianca

Liked: Amenities
The staff was very professional and helpful with all of our needs. Happy people working at the hotel. Amazing breakfast. The shower needs an adjustment cause the water temperature changes all the time from cold to super hot! 😅
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Issa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Stayed 5 nights in May 2024
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit whilst on business. Great location and the staff are highly attentive.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Ngowari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The staff was extremely professional and helpful!
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Amina

Liked: Staff & service, property conditions & facilities
The area is very safe, right next to the presidency. I hope they can build elevators that get you from the main building to the rooms on the 4th floor. The views from the 4th floor rooms are amazing!
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Midweek break in Maputo

Stay in central Maputo was great. Very safe area, lovely gym and pool and breakfasts at Polana. Very helpful staff for first time visitors. Meals in restaurants within walking distance. Had a few fun filled days. Thank you.
Stayed 4 nights in Feb 2024
Verified

8/10 Good

Sylvie

Liked: Amenities
No toiletries on the room unlike other Serena hotels
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort

Stylish heritage hotel, but breakfast issues

Good looking classic hotel with good amenities (gym, pool, bar etc.), overlooking ocean and nice history - over 100 years old. First time I’d stayed there and only negatives: there was very little atmosphere - restaurant and bar were almost empty each night. Perhaps due to the political issues in Mozambique at the time, there were less travellers. More annoying was breakfast though - after the first morning (which was typical breakfast buffet), they changed without warning to a table service. I am guessing again this was because they wanted to save money with the hotel not being busy. I would not have an issue with this, however there were no menus on the tables, so you had to awkwardly make choices as the staff stood over you with the one menu! It also took staff an age to take the order, even though there seemed plenty of staff doing little. If you want traditional style - I would stay again. For service and food, the Southern Sun is far better.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Vaibhav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and helping staff
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Domingos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025
Verified

8/10 Good

James

Excellent property
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Loris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel altogether.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Sisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old Charm Hotel

Hospitality par excellence, the staff are friendly, kind and patient.
Stayed 6 nights in Dec 2023
Verified

10/10 Excellent

Henric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Polana Hotel was a beautiful hotel and the staff was excellent. Loves the history and that it has been in service for 100 years.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Nelia

Perfect
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Carl

Liked: Cleanliness, room comfort
.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Juan Baptiste

Liked: Staff & service, amenities, property conditions & facilities
Excellent !
Stayed 5 nights in Nov 2023
Verified

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities
Polana is a legend
Stayed 4 nights in Jun 2023