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Concierge Plaza San Rafael

3.0 star property
A peaceful retreat near the Tortugario Ecological Center where guests relax poolside, sip drinks at the bar, or celebrate weddings in natural surroundings

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Photo gallery for Concierge Plaza San Rafael

Balcony view - Concierge Plaza San Rafael (Cuyutlan)
BBQ/picnic area - Concierge Plaza San Rafael (Cuyutlan)
Front of property - Concierge Plaza San Rafael (Cuyutlan)
Restaurant - Concierge Plaza San Rafael (Cuyutlan)
Interior detail - Concierge Plaza San Rafael (Cuyutlan)
Concierge Plaza San Rafael offers a tranquil escape with an outdoor pool and garden. Enjoy a drink at the bar and in-room WiFi. Conveniently located near the Tortugario Ecological Center, the attentive staff ensures a memorable experience for all guests.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Laundry

Room options

View all photos for Room Deluxe

Free WiFi

Room Deluxe

  • 35 sq m
  • Sleeps 4

View all photos for Standard Room Interior View

Standard Room Interior View | Free WiFi

Standard Room Interior View

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room Ocean View

Standard Room Ocean View | Free WiFi

Standard Room Ocean View

  • Ocean view
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden Area

Deluxe Room, 2 Double Beds, Garden Area | Free WiFi

Deluxe Room, 2 Double Beds, Garden Area

  • Resort view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View

Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View | Free WiFi

Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View

  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with Sea View

Free WiFi

Room Superior with Sea View

  • Sea view
  • 28 sq m
  • Sleeps 4

View all photos for Room Standard

Free WiFi

Room Standard

  • 26 sq m
  • Sleeps 4

About the neighborhood

Located in Cuyutlan, Concierge Plaza San Rafael is on the beach. Don't miss out on a visit to Tortugario Ecological Center. Visit our Cuyutlan travel guide
Map
Calle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350

What's nearby

  • Playa Miramar
    Playa Miramar
    44 min drive - 41.0 miles
  • Playa La Audiencia
    Playa La Audiencia
    48 min drive - 34.2 miles
  • Cuyutlan Beach
    1 min walk - 0.1 miles
  • Cuyutlan Boardwalk
    1 min walk - 0.1 miles
  • Community Museum of Salt
    5 min walk - 0.3 miles

Getting around

  • Manzanillo, Colima (ZLO-Playa de Oro Intl.)
    60 min drive

Restaurants

  • Mariscos Dago's
    2 min walk
  • Mariscos El Excelente
    2 min walk
  • Hotel Fenix Bar
    1 min walk
  • Enramada "El Amigo ñeca
    14 min drive
  • Jessy y Max mariscos
    1 min walk

About this property

Concierge Plaza San Rafael

Hotel near Tortugario Ecological Center
You can look forward to a terrace, a garden, and laundry facilities at Concierge Plaza San Rafael. In addition to a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • A TV in the lobby, luggage storage, and tour/ticket assistance
  • A 24-hour front desk, wedding services, and concierge services
Room features
All guestrooms at Concierge Plaza San Rafael offer amenities such as free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers
  • Ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Free RV/bus/truck parking on site

Restaurants on site

  • Restaurante 7 Mares

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 2 floors
  • 3 buildings
  • Built in 1999
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV

More

  • Ceiling fan
  • Free local calls

Policies

Check-in

Check-in start time: 6:00 AM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Concierge Plaza San Rafael
Concierge Plaza San Rafael Cuyutlan
Concierge Plaza San Rafael Hotel
Concierge Plaza San Rafael Hotel Cuyutlan
Concierge Plaza Rafael Hotel
Concierge Plaza San Rafael Hotel
Concierge Plaza San Rafael Cuyutlan
Concierge Plaza San Rafael Hotel Cuyutlan

Frequently asked questions

Does Concierge Plaza San Rafael have a pool?

Yes, this property has an outdoor pool.

Is Concierge Plaza San Rafael pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Concierge Plaza San Rafael?

Check-in start time: 6:00 AM; Check-in end time: midnight.

What time is check-out at Concierge Plaza San Rafael?

Check-out is at noon.

Where is Concierge Plaza San Rafael located?

Nestled on the beach, this Cuyutlan hotel is 2.7 mi (4.4 km) from Tortugario Ecological Center.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Concierge Plaza San Rafael Reviews

5.8

6.2

Cleanliness

6.6

Location

6.4

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 21 out of 150 reviews
Rating 8 - Good. 32 out of 150 reviews
Rating 6 - Okay. 35 out of 150 reviews
Rating 4 - Poor. 34 out of 150 reviews
Rating 2 - Terrible. 28 out of 150 reviews

Reviews

Verified

4/10 Poor

Ramiro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not worth the priced
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort

This place should be condemned.

This place is a trap. The pictures do not represent the state of the facility at all. There is no palapa in the common area. the place is run down and falling apart. There is no AC in the rooms. There is no wifi in the rooms. I stayed here for 4 of the 6 nights that I booked, and told myself that I enjoy camping and this was a step above camping. Then a storm came through and I had water pouring into my room in all areas of my room. This feels like an abandoned hotel that someone found a way to get power to, and started renting rooms out. The lady at the front desk and the maintenance guy were very pleasant. They did call the owner for me and the owner made zero effort to make this right. I also reached out to Hotels.com and they offered zero help or support. I asked them to investigate the place and I do not get the impression that they will. The view is amazing if you get an ocean front room. Bring a tent to set up and your cleaning supplies though. The pictures don't do it justice of how bad this place is. I wish I could post the videos I took.
Stayed 6 nights in Aug 2025
Verified

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TOTTALLY SCAM DONT GO! This hotel is under construction, there is no water, electricity or any service. their phone is not in service, The room they give me was dirty no towels, not even toilet paper. Stuff didn't give me any information, i asked for a relocation. They say it was my problem. I asked for a refund, they say no refund are made. I contacted expedia they said, booking was in process so they will check with hotel to see IF THEY AGREE TO REFUND MY MONEY, i had to pay transportation, another expensive hotel because couldn't find any rooms available. Horrible experience. I email the property haven't answer.
Stayed 2 nights in Sep 2023
Verified

2/10 Terrible

ALEJANDRO JIMENEZ

Disliked: Cleanliness, amenities, property conditions & facilities
La reservacion me la tomaron en un precio menor del que pague, me comentaron que si queria una mejor habitacion ocupaba pagar 300 adicionales por que solo les aparecia el deposito por 970 pesos y to pague mas que eso
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Fabiola

Habitaciones descuidadas y todo el hotel en general
Stayed 1 night in Nov 2025
Verified

4/10 Poor

francisco

Disliked: Cleanliness, amenities
Habitación muy descuidada e instalaciones, excepto alberca, limpia
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen precio y frente al mar.
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Raul

Disliked: Cleanliness, amenities, property conditions & facilities
El hotel está sin mantenimiento por años muy sucio no vale la pena un engaño las fotos de hace 20 años ( no exagero)
Stayed 2 nights in May 2025
Verified

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experiencia

No había agua caliente y la puerta se estaba cayendo. En general el hotel parecía en ruinas. No lo recomiendo para nada.
Stayed 2 nights in Mar 2025
Verified

4/10 Poor

JUAN PABLO DAVALOS

Disliked: Amenities, property conditions & facilities
Muy diferente a cómo se muestra en las fotos
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Moisés

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es increíble que quise cambiar la fecha de mi viaje a un día posterior y como no había reembolso estuve tratando de marcarles a su número de teléfono y NUNCA CONTESTARON envié un mensaje a través del.correo y NUNCA CONTESTARON TAMPOCO es un lugar que no me canso de enfatizar lo insatisfecho que me encuentro con el mismo si son viajeros NO ELIJAN ESTA OPCION gracias
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

Luis

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Pésimo estado del hotel

A pesar que los empleados son amables y las habitaciones están limpias, el estado general del hotel y las habitaciones es pésimo. En abandono muchas áreas en general y cero mantenimiento, se ve que no le han pasado una pintura en años y los baños están están llenos de moho , grietas y puertas cayéndose a pedazos literal. La alberca está fría . Tuve que pagar 250 pesos adicionales al día por tener aire acondicionado
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
Las fotos que aparecen es la aplicacion no son correctas la propiedad se encuentra en deplorables condiciones, nada seguro para el huésped el personal nada amable, se trato de contactar a la afitriona y nunca respondio, teemine saliendome antes de mi reserva y no continuar mi hospedaje en ese sitio
Stayed 2 nights in Jul 2023
Verified

4/10 Poor

Ruth

Disliked: Staff & service, amenities, property conditions & facilities
No me gustó, hice la reserva ion por expedia y llegue al hotel y no sabían nada y no me querían dar habitación. Me dijo el de la recepción qué lo viera con la aplicación y ya me habían cobrado en Expedia. Muy mala experiencia
Stayed 1 night in Apr 2023
Verified

4/10 Poor

Anuar

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Me gustó el fácil acceso a la playa pero el hotel y el cuarto estaban en malas condiciones.
Stayed 1 night in May 2022
Verified

4/10 Poor

maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area us pretty dead. Property and room falling apart with little maintenance ir poor repairs. It appeared to me the town is decaying for several years. No investment in the properties around while i understand that Covid had a great impact, i would not return..ever. Nothing to do. Beaches are not for swimming. Clean but strong currents
Stayed 2 nights in Mar 2022
Verified

6/10 Okay

Francisco Javier

Disliked: Staff & service
Ubicación y la vista al mar
Stayed 2 nights in Feb 2022
Verified

4/10 Poor

José

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único bueno es la alberca, a pesar de que está sucia. El hotel nos dió una habitación que no correspondía a lo que se pagó, no sé nos regresó el equivalente a la otra habitación, debido a que según ésto, nos dieron una habitación deluxe con aire acondicionado. * El hotel no cuenta con agua caliente! * El internet es deficiente. * No te prestan toallas. * El personal que atiende NO tiene. Mínimo conocimiento de lo que es el servicio al cliente. Para los clientes que consideren hospedaje en este Hotel, por favor, piénselo dos veces, hay mejores opciones.
Stayed 3 nights in Feb 2022
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Terrible servicio y descuidado en todo sentido

Un hotel sumamente descuidado, sin atención a los huéspedes.
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome view.
Stayed 1 night in Jan 2022
Verified

6/10 Okay

Fernando Antonio ni de

Establecimiento regular

La alberca sucia no tienen servicio de agua caliente ni television
Stayed 2 nights in Nov 2021
Verified

4/10 Poor

Maricela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing was being really close to the beach .
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Saida samara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacaciones del terror!!!

Un hotel que ofrece buenas instalaciones y no es así, son una porquería, un asco las habitaciones, instalaciónes y todooo!! No pudimos quedarnos en esas condiciones, así que nos fuimos a otro lugar.
Stayed 2 nights in Oct 2021
Verified

4/10 Poor

Lluliana carmela

Disliked: Cleanliness
El hotel está en condiciones regulares en el primer cuarto que nos dieron estaba horrible con mucha humedad y moo hasta en el ventilador y en el segundo estaba un poco mejor hasta que nos dimos cuenta que como que tenía mucho sin usarse y salieron algunas cucarachas, las cortinas ni siquiera daban la medida de las ventanas y se alcanzaba a ver de afuera hacia adentro y estuvimos a punto de tener un altercado con las personas que rentaron el otro cuarto de el tercer piso la verdad quedamos con una mala imagen de el lugar por todos los aspectos ya comentados
Stayed 2 nights in Sep 2021
Verified

2/10 Terrible

antulio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst

To many cockroaches to sleep there Everything too old and dirty Could not stay the night
Stayed 1 night in Sep 2021