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Herald Suites Polaris

3.5 star property
A city-center sanctuary where travelers can enjoy delicious meals at the cafe by day and unwind with cocktails at the stylish bar by night

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Photo gallery for Herald Suites Polaris

Interior detail - Herald Suites Polaris (Makati)
Interior entrance - Herald Suites Polaris (Makati)
Lobby - Herald Suites Polaris (Makati)
Lobby - Herald Suites Polaris (Makati)
Front of property - evening/night - Herald Suites Polaris (Makati)
Herald Suites Polaris, in the city center, offers a warm retreat with local and international dishes at Aurora Lobby Cafe. Guests can enjoy dry cleaning services, relax at the bar, or book a rejuvenating massage. The helpful staff consistently makes visitors feel at home.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Room options

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Showing 2 of 2 rooms

View all photos for Standard Room, 2 Twin Beds (Multi Use)

Standard Room, 2 Twin Beds (Multi Use) | Minibar, in-room safe, individually decorated, individually furnished

Standard Room, 2 Twin Beds (Multi Use)

7.8 out of 10
Good
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed (Multi Use)

Standard Room, 1 Double Bed (Multi Use) | Minibar, in-room safe, individually decorated, individually furnished

Standard Room, 1 Double Bed (Multi Use)

7.6 out of 10
Good
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Makati, Herald Suites Polaris is in the city center. SM Mall of Asia and Greenbelt Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit BGC Arts Center and Manila Ocean Park. Looking to enjoy an event or a game while in town? See what's going on at Rizal Memorial Sports Complex, or consider a night out at Oasis Manila. Visit our Makati travel guide
Map
45 Polaris St, Bel-Air, Makati, 1209

What's nearby

  • Shoppers explore the retail space within the repurposed turbine hall of the Battersea Power Station
    Power Plant Mall
    9 min walk - 0.5 miles
  • Gardens and skyscrapers seen at Ayala Triangle Park, in Makati,
    Ayala Triangle Gardens
    11 min walk - 0.6 miles
  • Ayala Center
    Ayala Center
    13 min walk - 0.7 miles
  • Eleveted, night view of Makati, the business district of Metro Manila
    Greenbelt Shopping Mall
    15 min walk - 0.8 miles
  • Glorietta Mall
    Glorietta Mall
    16 min walk - 0.9 miles

Getting around

  • Gil Puyat Station
    4 min drive
  • Buendia Station
    18 min walk
  • Ninoy Aquino Intl. Airport (MNL)
    31 min drive

Restaurants

  • Cheers Sports Bar & Cafe
    2 min walk
  • Pasha Turkish Restaurant
    1 min walk
  • Bourbon
    1 min walk
  • Andok's
    2 min walk
  • Cafe Cubana
    2 min walk

About this property

Herald Suites Polaris

Hotel near Greenbelt Shopping Mall
You can look forward to a coffee shop/cafe, dry cleaning/laundry services, and a bar at Herald Suites Polaris. Treat yourself to a massage or other spa services. The on-site local and international cuisine café, Aurora Lobby Cafe, offers breakfast, lunch, dinner, and light fare. Free in-room WiFi and a business center are available to all guests.
You'll also enjoy perks such as:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an elevator
  • A computer station, coffee/tea in the lobby, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 50 individually furnished rooms boast thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with deep soaking tubs and bidets
  • 32-inch LED TVs with cable channels
  • Wardrobes/closets, refrigerators, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:30 AM for a fee: PHP 305 to 353.80 for adults and PHP 305 to 353.80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aurora Lobby Cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting rooms

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative Antigen COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
No visitors or unregistered guests are allowed in guestrooms.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately PHP 305 to 353.80 for adults, and PHP 305 to 353.80 for children
  • Airport shuttle fee: PHP 1400 per vehicle (one way)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Herald Suites Polaris Hotel Makati
Herald Suites Polaris Hotel
Herald Suites Polaris Makati
Herald Suites Polaris Hotel
Herald Suites Polaris Makati
Herald Suites Polaris Hotel Makati

Frequently asked questions

Is Herald Suites Polaris pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Herald Suites Polaris?

Check-in begins at 2:00 PM. Late check-in is available during limited hours.

What time is check-out at Herald Suites Polaris?

Check-out is at noon. Late check-out is available for a fee.

Does Herald Suites Polaris provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PHP 1400 per vehicle applies.

Where is Herald Suites Polaris located?

Located in Poblacion, this hotel is within 1 mi (2 km) of Power Plant Mall and Greenbelt Shopping Mall. Ayala Triangle Gardens and Ayala Center are also within 15 minutes. Buendia Station is 18 minutes by foot and Ayala Station is 24 minutes.

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Reviews

Herald Suites Polaris Reviews

9.0

Wonderful

9.0

Cleanliness

8.2

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 219 out of 365 reviews
Rating 8 - Good. 98 out of 365 reviews
Rating 6 - Okay. 35 out of 365 reviews
Rating 4 - Poor. 7 out of 365 reviews
Rating 2 - Terrible. 6 out of 365 reviews

Reviews

Verified

10/10 Excellent

russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very good, helpful and curious
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

joseph

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable room, excellent staff, awesome location surroundrd by many restaurants and convenience stores, close to several malls.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

ana liza

The bath tub is too high not safety , the shower is liking and the towel is smell is no good . The staff is very good .
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Arthur

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly clean and cozy. The food at Aurora cafe was delish.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Ma. Jessica

Liked: Cleanliness, amenities, property conditions & facilities
It’s actually my daughter’s stay at Polaris when we did FaceTime call I can see how clean and neat her room is! Staff are very friendly! Most importantly shes was safe as this was her first trip to Manila for her job application abroad! Yeah overall 5star!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Edmund

Liked: Cleanliness, amenities, property conditions & facilities
Boutique Makati-based hotel with a four-star quality that ticks all boxes; highly recommended for their cleanliness, classical and elegant lobby and room design, excellent customer service, delicious breakfast with a variety of choices including Filipino all-time favourites, clean and spacious room with adequate anenities, definitely a must-stay and worth returning, maraming salamat po sa hospitality ninyo!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Rose Mary

Liked: Cleanliness
Staff are awesome
Stayed 17 nights in Sep 2025
Verified

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful retro style, included breakfast was good, but most of all great caring staff
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Ruel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained, clean and excellent facilities. Walking distance to shops, malls, clubs night life. Staff are well mannered, helpful and professionally courteous.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Nabil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , comfortable beds , good breakfast
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a boutique colonial style hotel which is only a short distance from the makati central business district.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant staffs are helpful. the food is homey and delicious. the room is clean. I felt a little stuffy though.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, well maintained property with numerous shopping and dining options within walking distance.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Delmas

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 2 nights in Feb 2025
Verified

8/10 Good

milo

Liked: Cleanliness, property conditions & facilities
Staff were very nice and accommodating. The room had a few problems, bed spring felt broken, shower leaked all over the floor, AC remote stopped working, and on the last day, the toilet stopped flushing. Staff did their best to solve some of the problems. I appreciated that.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities
Old hotel but well maintained, good value for money
Stayed 4 nights in Sep 2024
Verified

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, food was good. There is ZERO communication once you pay. I sent SEVEN messages to the property via expedia, there direct email and the contact us page on the website to let them know wed arrvie early. Not one reply. Also, i dont know if i matters the room, but every single time the elevator gets used you can hear it in the room.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Howard

Liked: Cleanliness, staff & service, amenities
Great staff and fantastic restaurant food although a little slow in serving and out of stock of what we wanted to have again. The only really bad thing is that the mattress in our room was so old, it was lumpy with so many hard spots where the springs were and soft where they were not. Had to put another pillow under my hip to avoid the stiffness and pain the next day.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sky

Liked: Cleanliness, staff & service, property conditions & facilities
Great architecture, quality breakfast
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
I jump from one decent hotel to another. For mid tier level hotel, this is the best place I have stayed in so far. Clean, and best of all no roaches or creepy crawlers. I’ve been looking, not a single one inside. They maintained the hotel well. The interior lobby is classy. Although old, it is well kept. Not so fancy room, so if you are staying 70% of your time outside, this is a go place. Near in Makati malls; Greenbelt, Power Plant mall, Century Mall (can be walking distance) Friendly staffs.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Only problems I encountered while staying there are the AC and dim lights. It’s too dim for me, there should be at least one bright light by the vanity area. The AC in room 607 isn’t cooling enough, likely due to dirty air filter, I guess. Otherwise, everything is okay. Staffs are very respectful, approachable & courteous.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Dr Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and large with a very good staff. However, it was inconvenient for food and eateries.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Cade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff! Great food! Lovely room although the bed wasn’t very comfortable I’ll still be back!
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean, comfortable, and secure. The breakfast that was included was very good. The staff was friendly, professional, and very attentive. I would recommend this hotel to others.
Stayed 3 nights in Oct 2023