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Franchise One Hotel

Property class: 3

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Photo gallery for Franchise One Hotel

A building with a sign for "Franchise One Inn" on the ground floor. - Franchise One Hotel (Makati)
A bathroom with a window, a sink, and a bottle of water. - Franchise One Hotel (Makati)
A hotel sign with contact information and a staircase with metal railings. - Franchise One Hotel (Makati)
A dining area with a table, two chairs, a television mounted on the wall, and a small shelf with a plant and a bottle. - Franchise One Hotel (Makati)
A hotel room with two beds, each with patterned pillows and a swan decoration. A nightstand with a lamp and books is between the beds. - Franchise One Hotel (Makati)
Close to Greenbelt Shopping Mall, Franchise One Hotel provides amenities like a coffee shop/cafe and a restaurant. Treat yourself to a hot stone massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

View all photos for Standard Room, 1 Queen Bed

A neatly made bed with a swan-shaped pillow, a bedside lamp, a framed picture on the wall, and a small table with a phone and a plant.

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A neatly made bed with a swan-shaped pillow and a patterned blanket, a bedside lamp, a framed picture on the wall, and a small table with a phone and a plant.

Standard Room, 1 Queen Bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, each with patterned pillows and a swan decoration. A nightstand with a lamp and books is between the beds.

Family Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Makati Central Business District, a neighborhood in Makati, Franchise One Hotel is near the airport and near a train station. SM Mall of Asia and Greenbelt Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Manila Bay and Rizal Park. Ayala Triangle Gardens and Manila Zoo are also worth visiting. Visit our Makati travel guide
Map
7430 Santillan Street Corner Fernando, Street, Brgy. Pio del Pilar, Makati, Manila, 1230

What's nearby

  • A rooftop restaurant with red umbrellas, a glass bridge, and a cityscape in the background.
    Ayala Center
    9 min walk - 0.5 miles
  • A city skyline at night with illuminated buildings and a green rooftop garden.
    Greenbelt Shopping Mall
    9 min walk - 0.5 miles
  • A bowl of ramen with noodles, tofu, and green onions on a woven placemat.
    Glorietta Mall
    17 min walk - 0.9 miles
  • Legazpi Active Park
    6 min walk - 0.4 miles
  • Australian Embassy Manila
    13 min walk - 0.7 miles

Getting around

  • Libertad LRT Station
    3 min drive
  • Manila Pasay Road Station
    7 min walk
  • Ninoy Aquino Intl. Airport (MNL)
    24 min drive

Restaurants

  • Izakaya Kikufuji
    1 min walk
  • Yakiniku Kenshin
    2 min walk
  • Jollibee
    3 min walk
  • Shakey’s
    2 min walk
  • Akitaya
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 1:00 PM for a fee: PHP 165 to 300 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • White Plate
  • White Plate Cafe

Things to do

  • Books
  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 on-site accessible parking spaces
  • Accessible airport shuttle
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 1 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 30 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 450.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately PHP 165 to 300 per person
  • Airport shuttle fee: PHP 950 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 450.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Franchise One Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Franchise One Hotel?

Check-in begins at 1 PM.

What time is check-out at Franchise One Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Franchise One Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of PHP 950 per vehicle applies.

Where is Franchise One Hotel located?

Located in Makati Central Business District, this hotel is within a 15-minute walk of Legazpi Active Park and Greenbelt Shopping Mall. SM Mall of Asia is 3.1 mi (5 km) away. Magallanes Station is 21 minutes by foot and Ayala Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Franchise One Hotel Reviews

7.0

Good

7.4

Cleanliness

6.8

Location

7.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 16 out of 81 reviews
Rating 8 - Good. 26 out of 81 reviews
Rating 6 - Okay. 24 out of 81 reviews
Rating 4 - Poor. 12 out of 81 reviews
Rating 2 - Terrible. 3 out of 81 reviews

Reviews

Verified review

4/10 Poor

Hitoshi

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
近くにWaltermart, Beacom Makati等の商業施設があり飲食に不便は無かった。 LRTのLibertad駅からジープニーで1ライド少し歩きましたが立地はまあまあ。 部屋のドアは2重になっていてセキュリティは万全。冷蔵庫もテレビも有り。 ちょっと残念だったのはエレベーターが無くて５階まで階段はキツかった。
Stayed 2 nights in May 2026
Verified review

6/10 Okay

YOICHI

Disliked: Property conditions & facilities
全体的に古いです。アクセスは良く便利でした
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Staff is very kind. They helped with baggages and upon checkout gave some souvenir gift which has been appreciated. Strategically located in little Tokyo - close to Legazpi village in Makati. Good rooms. They also have a small restaurant with good food, specially a breakfast menu. They have a free-to-hire DVD collection and all rooms have DVD player. If you have health conditions affecting your movements please consider that there’s no lift.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
立地もよく、静かで良い
Stayed 2 nights in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Room comfort
立地上うるさい所かと思いましたが、２重窓になっており、静かでした。
Stayed 2 nights in Mar 2019
Verified review

10/10 Excellent

HIDEYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

立地とコストパフォーマンス良い。

マカティの常宿。 徒歩1分内にリトル東京,マカティスクエアがあり、数分歩けばモールやコンビニもあるのでロケーションはとても良い。 マッサージやJTV も多い。 このホテルをベースにマカティ市内はもちろんマニラやオルティガスにも足をのばせる。 大通りから10mくらい引っ込んいるので静かです。 部屋はベッド周りに余裕があり、 広く感じる。 虫が以前は時々出没していたが今はなく清潔感が良くなった。 窓が小さいのが残念です。 エアコンがセパレート式なので騒音は気にならない。 スタッフが皆、とても親切で気楽に滞在できるのが最高。 CP がとても良い。
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

akio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とてもべんり

都心から ちかい
Stayed 7 nights in Jun 2018
Verified review

10/10 Excellent

akio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利
Stayed 4 nights in Jun 2018
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

ひとり旅

フロントのお姉さんは愛想良くルームサービスも綺麗にしてるようですが唯一非常に気になったのがゴキブリが多い、その事を伝えたのですが改善されず、出来ない？ ホテルはlittle東京にも近く日本食には困らないのですが相変わらず排気ガスがすごい！
Stayed 8 nights in Mar 2018
Verified review

6/10 Okay

HIDEYUKI

Liked: Staff & service, property conditions & facilities, room comfort

清潔感があり、コストパフォーマンス抜群。

客室、ベッド、シャワールームとトイレ全て綺麗に維持されていて清潔感は問題ないが、害は無いと思うが小さいゴキブリが時々見かけられたのが残念。これがなければコストパフォーマンスは抜群。 エアコンもセパレートタイプで騒音がないので快適でした。 冷蔵庫も設置されており買い物をした飲料、食品の保管ができてうれしい。 シャワーも水量、温水共に問題なし。 場所がリトル東京の目の前なのでショッピングや外出にも困りませんでした。 朝食は別料金ですがロビーで食べるか、部屋か選択できるので朝早いチェックアウトでしたので ルームサービスで部屋で食べるのが便利だと思う。 何より、スタッフがフレンドリーでとても親切なので気楽に宿泊できました。
Stayed 2 nights in Jun 2017
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worse hotel

really bad!
Verified review

2/10 Terrible

Rocky

このホテルに泊まれませんでした

当日、このホテルにチェックインをしようとした際に徒歩数分の他のホテルに誘導されました。理由はホリデーだから部屋が無いと言う事でした。
Verified review

4/10 Poor

N

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Affordable hotel in a good location but...

I wasn't really expecting much especially it's relatively cheap for the location, but the broken AC is a huge problem. It's already set to 19 degrees but I feel like it's on no less than 26 degrees. Asked the staff to fix the problem but all they did was to get the AC remote (which by the way is not left in the room, but in the possession of the hotel staff!), and tried adjusting it to lower temp which did absolutely nothing! It appears they don't maintain the AC. Also there are some tiny cockroaches appearing out of nowhere and it's not something you would expect from a hotel of this class. Not looking forward to check in again in this hotel, nor recommending it to anyone else, sorry.
Verified review

4/10 Poor

eddie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located.

Whole night the AC didn't work well. Asked the front desk to get me another room but the attendant Joy wasn't helpful at all. We were sweating as Philippines weather always so hot and humid. Didn't get to sleep due to that.
Verified review

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities

エアコンが・・・

5日間滞在しました。エアコンは入室時に自動起動するはずですが毎回スイッチが入らず、その都度フロントから来てもらってリモコンで電源オンするという事に・・・。さすがに3日目からはリモコンを常備してくれました。それ以外は料金は安いし及第点です。
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

リトル東京に近くて便利だが少々難あり、慣れると苦にならなくなる？

サービスとフレンドリー性が落ちたように思う。ラブホテル化してきている様にも思われる。小さなゴキブリが相変わらず多い。部屋でWi-Fiが使えないのが難。チェックアウト後に荷物を預かって貰うのが有料でデポジットまで必要。
Verified review

6/10 Okay

Toshiyuki

まずまず

コンパクトなホテルで、部屋もお洒落な色使いの部屋でしたが、チェックインに20分ほど時間を取られたのは残念でした。値段はリーズナブルですので、完璧わ求めなければまずまずのホテルだと思います。
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort

Have seen better

No wifi in room but only lobby; 6 floors and no elevator which sucks after awhile; no AC control so whenever you leave room with key, need room service to turn it on once you return. Room is quite small and so is bathroom. For the price i have been in better rooms in Makati and QC. Won't stay again.
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
料金が安いことを除けば、特に良いところがないが、ビジネスホテル感覚で利用するなら問題ないだろう。 ただし、部屋に蟻がいて、寝ている間に顔を噛まれた。
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. It is a nice hotel for one night. Good eateries nearby and a very safe location
Verified review

6/10 Okay

Verified traveler

Basic accommodation, convenient for my needs at a very reasonable price without too much frills
Verified review

10/10 Excellent

emj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

been there last year and this month october 2015 very nice , relaxing and comfortable .. i will go back there whenever im in manila 👏👍
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔なホテル

　値段の割には、いいホテル
Verified review

8/10 Good

HIDEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔で、いいホテル

・全体的によかった。 ・TVが日本語放送がない点がマイナス。 　（このホテルより格下のホテルには、NHKのBS1、BS2が見れるとこがある。） ・ちょっと激しい雨が降ると、ホテルの前の道が雨水がたまる。
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

　きれいで清潔感がある

　全体的には、きれいで清潔感がある。 　部屋のシャワーも熱いお湯が出てＯＫ 　フリーＷＩＦＩがロビーでしか使えないのが不便 　ケーブルＴＶに日本語放送（ＢＳ1等）がないのがマイナス 　次回も利用したい。