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Crowne Plaza Manila Galleria by IHG

4.5 star property
Luxury Pasig hotel connected to a shopping center, steps from Robinsons Galleria Mall

Choose dates to view prices

Photo gallery for Crowne Plaza Manila Galleria by IHG

2 restaurants, breakfast, lunch, dinner served; international cuisine
2 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool
Room amenity
Exterior
Crowne Plaza Manila Galleria in central Manila offers a refined retreat with spa treatments, international dishes at two restaurants, free WiFi, a coffee shop, and dry cleaning services. The pool area features comfortable sun loungers and shade umbrellas.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Parking available
  • Gym

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Standard Room, 1 King Bed (Low Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 1 King Bed (Low Floor)

8.8 out of 10
Excellent
(12 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 2 Twin Beds (High Floor)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds (Low Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 2 Twin Beds (Low Floor)

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Club Lounge Access

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 2 Twin Beds, Club Lounge Access

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
LED TV
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room

9.4 out of 10
Exceptional
(15 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Club Lounge Access

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 1 King Bed, Club Lounge Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 Bedroom, Club Lounge Access (High Floor)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access (Low Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 Bedroom, Club Lounge Access (Low Floor)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite (Crowne)

Suite (Crowne) | 1 bedroom, premium bedding, pillowtop beds, minibar

Suite (Crowne)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, Club Lounge Access (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Junior Suite, 1 King Bed, Club Lounge Access (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Club Lounge Access (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Bedrooms, Club Lounge Access (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 2 Twin Beds (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access, Corner (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 Bedroom, Club Lounge Access, Corner (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access, Corner (Low Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 Bedroom, Club Lounge Access, Corner (Low Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premium Room, 2 Twin Beds (Low Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 2 Twin Beds (Low Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 1 King Bed, Accessible

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club Lounge Access (Low Floor)

Junior Suite, 1 King Bed, Club Lounge Access (Low Floor) | 1 bedroom, premium bedding, pillowtop beds, minibar

Junior Suite, 1 King Bed, Club Lounge Access (Low Floor)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Ortigas Avenue, Corner, Asian Development Bank Ave. (ADB), Pasig, Manila, 1100

What's nearby

  • Robinsons Galleria Mall - 1 min walk - 0.0 miles
  • SM Megamall - 8 min walk - 0.5 miles
  • Shangri-La Mall - 15 min walk - 0.8 miles
  • Greenhills Shopping Center - 3 min drive - 1.6 miles
  • Greenbelt Shopping Mall - 9 min drive - 4.5 miles

Getting around

  • Ortigas Avenue Station - 9 min walk
  • Manila Santa Mesa Station - 10 min drive
  • Ninoy Aquino Intl. Airport (MNL) - 36 min drive

Restaurants

  • ‪Max's Restaurant - ‬3 min walk
  • ‪Little Farmer's Coffee - ‬1 min walk
  • ‪The Coffee Bean & Tea Leaf - ‬1 min walk
  • ‪Marugame Udon - ‬1 min walk
  • ‪Bar One - ‬1 min walk

About this property

Crowne Plaza Manila Galleria by IHG

Luxury hotel near Robinsons Galleria Mall
Located close to EDSA Shrine and SM Megamall, Crowne Plaza Manila Galleria by IHG provides a swim-up bar, a poolside bar, and a shopping mall on site. Treat yourself to spa services, such as a facial, a massage, or a body wrap. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.
Additional perks include:
  • A children's pool along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking, plus valet parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Luggage storage, a porter/bellhop, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 262 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Pillowtop mattresses, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with bidets and free toiletries
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, refrigerators, and on-request microwaves

Similar properties

Standard Room, 2 Twin Beds | Premium bedding, down comforters, minibar, in-room safe

Holiday Inn & Suites Manila Galleria by IHG

  • Kids pool
  • Parking included
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 1,006 reviews
Holiday Inn & Suites Manila Galleria by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (PHP 100 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 1,500 for adults and PHP 750 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Agenda
  • Bar One
  • Seven Corners
  • Xin Tian Di

Things to do

  • Children's pool
  • Gym
  • Shopping mall

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 34,003 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (36 inch wide door)
  • Hand-held showerhead
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 13 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 1875.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PHP 2000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PHP 1500 for adults and PHP 750 for children
  • Airport shuttle fee: PHP 2700 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: PHP 100 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 1875.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Galleria Manila
Crowne Plaza Manila
Crowne Plaza Manila Galleria
Crowne Plaza Manila Galleria Hotel
Crowne Plaza Manila Galleria Hotel Pasig
Crowne Plaza Manila Galleria Pasig
Manila Crowne Plaza
Manila Crowne Plaza Galleria
Manila Galleria Crowne Plaza
Galleria Manila Crowne Plaza
Crowne Plaza Manila Galleria Hotel Quezon City
Crowne Plaza Quezon City

Frequently asked questions

Does Crowne Plaza Manila Galleria by IHG have a pool?

Yes, this property has a children's pool.

Is Crowne Plaza Manila Galleria by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crowne Plaza Manila Galleria by IHG?

Self parking is free at this property.

What time is check-in at Crowne Plaza Manila Galleria by IHG?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza Manila Galleria by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Crowne Plaza Manila Galleria by IHG provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PHP 2700 per vehicle applies.

Where is Crowne Plaza Manila Galleria by IHG located?

Located in Ugong Norte, this luxury hotel is within a 5-minute walk of Robinsons Galleria Mall and EDSA Shrine. SM Megamall and Wack Wack Golf and Country Club are also within 1 mi (2 km). Ortigas Avenue Station is 9 minutes by foot and Shaw Boulevard Station is 19 minutes.

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Reviews

Crowne Plaza Manila Galleria by IHG Reviews

8.4

Very Good

8.6

Cleanliness

8.4

Location

8.8

Staff & service

8.4

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 374 out of 769 reviews
Rating 8 - Good. 258 out of 769 reviews
Rating 6 - Okay. 75 out of 769 reviews
Rating 4 - Poor. 39 out of 769 reviews
Rating 2 - Terrible. 23 out of 769 reviews

Reviews

8/10 Good

Jeanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good,convenient and accessible. Maybe they can upgrade and change their towels and television to smart tv. At least a complimentary water per room.
Stayed 1 night in Oct 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and dining.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
very clean hotel with a friendly staff
Stayed 7 nights in Nov 2024

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay as always
Stayed 1 night in Jan 2025

10/10 Excellent

Theodore E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in Manila

Great place to stay when in Manila. The mall is connected to the hotel. Great place to shop and eat. My family have stayed there many times . I highly recommend this hotel. Great value and service.
Stayed 2 nights in May 2025

10/10 Excellent

Randy

Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I have stayed here and will likely not be the last. Mike as the Breakfast Ambassador is AWESOME!!! The housekeeping staff, the restaurant staff are amazing. I was always greeted with a big smile. I feel very much at home here and consider it a wonderful choice.
Stayed 9 nights in Jun 2025

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room. Friendly staff. Excellent location. Many dining & shopping options in adjacent Mall. Ample parking.
Stayed 1 night in Dec 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is convenient and loved the nearby shops.
Stayed 1 night in Jul 2022

10/10 Excellent

Jovylyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel

It was really wonderful experience with great staff... I love this place all staff are very courteous to their guests..
Stayed 1 night in Jul 2023

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel connected to the Robinson Mall, and is 10 min walking to SM Megamall. Good access to shopping and food.
Stayed 1 night in Mar 2024

8/10 Good

Yujiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and housekeepers were very friendly and cared for all my needs! Thank you!
Stayed 6 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fantastic, I should've been staying here all along. I will be making this my location of choice when I'm in Manila.
Stayed 3 nights in May 2023

8/10 Good

Mary Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some gonstructions going on but not a hassle. Great breakfast and dinner buffet!
Stayed 2 nights in Nov 2022

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's connection to Robinson's Galleria is especially convenient. Cris would always happily greet us at the entrance and it always gave me joy! Great hotel experience overall.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was amazing. Buffet style with a huge variety and it was delicious. No need to eat lunch after this breakfast. It fills you up snd tastes so good.
Stayed 3 nights in Oct 2023

8/10 Good

FLAVIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ortigas Crowne

Spacious room and Generally good service in a strategic area Just food overpriced
Stayed 3 nights in May 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is convenient that it’s connected to the mall without having to leave out the front door of the hotel. Mostly near popular areas such as SM mega mall as well. The rooms are clean and AC works great.
Stayed 5 nights in Jul 2023

8/10 Good

Taleah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, easy to get around and use Grab. Connected to Robinsons Mall with ample access to restaurants, shopping, and a grocery store. Very friendly staff that speak good English. Very clean facilities and hotel room. Very comfortable and well appointed. Also a great value for the price. Cons: hotel could use some repair and renovation and to tackle the city smells in the lobby which is typical in Manila. Room service food also isn’t very good.
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommend

Friendly staff, responsive to our needs. Keep up the good work!
Stayed 1 night in Aug 2022

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good but the carpet definitely needs to be changed. The staff were wonderful, friendly, very helpful. Service was super fast, and their operation was very efficient. Robinsons Galleria mall is attached to the property with lots of options. Lots of walkable shopping and dining as well. It is in a busy corner with lots of noise. But it becomes background noise after a couple of days.
Stayed 7 nights in Oct 2024

4/10 Poor

Shawn

Liked: Cleanliness
Disliked: Staff & service
People just dont do what they need to do, especially in the restaurant section ..
Stayed 2 nights in Jan 2025

10/10 Excellent

Carlota M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel paid attention to small details such as good lighting, great shower water pressure & amenities. Hotel has skywalk to Mall so guests do not have to walk out to avail to goods and services. Kudos to great staff (who are excellent ambassadors of the hotel) - Arnn, Bon, Pau, Aljohn, Bon, Joret, Sien, Shyna, Jiselle, Bryan, Alma, Queenie & the 2 chefs who always made local delicacies for me for breakfast.
Stayed 12 nights in Sep 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Food,staff , cleanliness excellent EXCEPT the hallway going to executive suite where we stayed smelled like glue not good if you have respiratory problems management made aware
Stayed 1 night in Jul 2023

10/10 Excellent

TJ

Liked: Cleanliness, staff & service, amenities
Connecting to the mall.
Stayed 7 nights in Jan 2023

8/10 Good

Mergel

Liked: Staff & service
The room is huge but the it smells dampy. Ran out of hot water while in the shower. Check in staff so nice.
Stayed 3 nights in Dec 2022

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