Ratings based on 470 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
Liked its central location; friendly, helpful staff; cleanliness of room and entire property
by A verified traveler
Posted Mar 26, 2024 on Expedia
The Franklin is a wonderful location on the UES for food, museums and the park. Easy parking. Smal space rooms but classic, clean, safe and easy.
Comment from Hotel Management
Mar 26, 2024 by Tobo, Hotel Management
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.
by A verified traveler
Posted Mar 25, 2024 on Expedia
Rooms are on the smaller end but thats really the only minor downside. Staff is very friendly and accommodating, area is very safe, and gwtting to public transit, food, or central park is all a convenient walk away
Comment from Hotel Management
Mar 26, 2024 by Tobo, Hotel Management
Thank you so much for staying with and giving your review. We use valuable feedback, such as yours to help improve and provide the best service possible. Apologies for any discomfort caused by the size of the room. We hope to welcome you back soon and we can make your stay even better.
by A verified traveler
Posted Mar 22, 2024 on Expedia
They have the friendliest frontdesk staff and garage employees next door!
Comment from Hotel Management
Mar 25, 2024 by Tobo, Hotel Management
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.
by A verified traveler from Watchung
Posted Mar 16, 2024 on Expedia
Boutique Hotel. Small rooms but very neat and clean. Local restaurants available courteous staff.
Comment from Hotel Management
Mar 17, 2024 by Tobo, Hotel Management
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted Mar 15, 2024 on Expedia
So convenient and reliable
Comment from Hotel Management
Mar 16, 2024 by Tobo, Hotel Management
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. We hope to welcome you back soon and we can make your stay better.
by A verified traveler
Posted Mar 12, 2024 on Expedia
The Franklin has a classic charm, yet is in excellent condition and is kept very clean. The staff are kind and helpful. Very easy access to the subway, the Metropolitan Museum of Art and other museums. Plenty of walkable restaurant choices. If you are not used to NYC hotels, remember, "cozy" means TINY. The hotel website is very clear about room size square footage, so read carefully. I find The Franklin to be excellent value for Manhattan and will return. Interacting with other guests in the lobby, it is clear that people come back to stay here again and again, as will I.
Comment from Hotel Management
Mar 13, 2024 by Tobo, Hotel Management
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. Feedback like yours is what gives us the drive to continue to provide the best possible service.We hope to welcome you back soon and we can make your stay even better.
by A verified traveler
Posted Mar 4, 2024 on Expedia
The room was tiny, but most NYC hotel rooms are tiny. For one person it was fine. I loved how they cleverly created a little “closet.” Getting in and out of the bathtub was tricky but possible. Just don’t rent room 105 if you can help it. There’s a little cage area just outside the window, and it can be noisy.
The young staff is very pleasant and friendly.
Comment from Hotel Management
Mar 6, 2024 by Tobo, Hotel Management
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. Apologies for any discomfort caused by the size of the room. We hope to welcome you back soon and we can make your stay better.
by A verified traveler
Posted Feb 28, 2024 on Expedia
Comment from Hotel Management
Mar 3, 2024 by Tobo, Hotel Management
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.
by A verified traveler
Posted Feb 27, 2024 on Expedia
Overall stay was fine. Great location on the Upper East Side. Only downfall, Television stations were limited, although we kept busy exploring NYC, TV wasn't a priority.
Comment from Hotel Management
Feb 27, 2024 by Tobo, Hotel Management
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. Apologies that the TV options weren't satisfying. We are happy to have been of service. Hope to have you stay with us again in the future.