Ratings based on 1,631 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
AARP Travel Center Verified Reviews
5 out of 5
by A verified traveler from Milford CT

Posted Feb 23, 2020 on Expedia
Location was great. Room was lovely, super comfy bed. Staff couldn’t have been more helpful and cheerful.
Comment from Hotel Management
Feb 24, 2020 by Alexis, Hotel Management
Dear Cathy, Thank you so much for your awesome review! We look forward to welcoming you back.
5 out of 5
by A verified traveler from US

Posted Feb 23, 2020 on Expedia
I usually stay at big chain hotels such as Marriott Group for the spacious room with a modern facilities. I tried this hotel because of the walking distance to the breakfast place my daughter wanted to go, and it turned out to be the very memorable stay! I could see the staffs tried to make the stay as pleasant as possible. At check in, although it was still noon, a friendly front desk lady gave me a room which was ready. When I told her it was my daughter's birthday, she asked me my daughter's name. When we came back from the dinner we found a cake with a personal birthday wish card in our room! Whenever I called (first for a room change because we wanted a room with a bathtub. second for a coffee maker) the staffs were so pleasantly responsive. The room is not big when you are used to the chain hotels and a little outdated (they have a renovated room too if you don't mind shower only), but the bed is new and comfortable air conditioner is modern and quiet, bathroom has nice hot shower with perfect water pressure, smart TV, and enough lighting and outlets. It would have been perfect for me if they have a small lounge chair (there is only one desk chair which should be fine for most people since the bed is big and spacious). We enjoyed the location and the view of course!
Comment from Hotel Management
Feb 24, 2020 by Alexis, Hotel Management
Dear NL, Thank you so much for choosing to stay with us for your daughter's birthday. We are happy to hear that you enjoyed your time with us. We hope to see you again the next time your travels take you to New York.
5 out of 5
by A verified traveler

Posted Feb 22, 2020 on Expedia
Comment from Hotel Management
Feb 24, 2020 by Alexis, Hotel Management
Thank you thank you! Glad you enjoyed your stay. See you again soon we hope.
4 out of 5
by A verified traveler

Posted Feb 19, 2020 on Expedia
Comment from Hotel Management
Feb 19, 2020 by Alexis, Hotel Management
Great review. See you again soon we hope!
5 out of 5
by A verified traveler

Posted Feb 18, 2020 on Expedia
Friendly and helpful staff. They helped me change to a king size bed upon checkin and accommodated a late check out. I’ve been staying at this hotel since it opened decades ago and it is still perfect. The new 24H diner downstairs is terrific too!
Comment from Hotel Management
Feb 19, 2020 by Alexis, Hotel Management
Hello there, Sounds like you really enjoyed your stay with us. We really do appreciate your positive feedback and look forward to welcoming you back to your Soho home for many more years to come.
5 out of 5
by A verified traveler

Posted Feb 16, 2020 on Expedia
Comment from Hotel Management
Feb 17, 2020 by Alexis, Hotel Management
Thank you so much for your review. We hope to see you again soon :)
5 out of 5
by A verified traveler

Posted Feb 2, 2020 on Expedia
Comment from Hotel Management
Feb 2, 2020 by Alexis, Hotel Management
We are so happy that you scored us a 5 out of 5! We hope to see you again soon.
5 out of 5
by A verified traveler

Posted Jan 27, 2020 on Expedia
Comment from Hotel Management
Jan 28, 2020 by Alexis, Hotel Management
Awesome review! We aim to continue to wow you each and every stay. We hope to see you again soon!
5 out of 5
by A verified traveler

Posted Jan 20, 2020 on Expedia
Room and service staff was excellent. Front desk was helpful to our needs. Valet guy Jose or George was so friendly.
Comment from Hotel Management
Jan 21, 2020 by Alexis, Hotel Management
Dear Jade, Thank you so much for you great review! Can't wait to see you again soon.
4 out of 5
by A verified traveler

Posted Jan 16, 2020 on Expedia
Comment from Hotel Management
Jan 16, 2020 by Executive Assistant , Hotel Management
Dear Guest, Thank you for taking the time to share your rating. Warmest regards, Kristina Perez Executive Assistant