Ratings based on 994 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 15, 2024 on Expedia
It was a very basic room. There was no fridge, no microwave,no shampoo,no blow-dryer...
For the money I was surprised. I needed a last minute room during to weather.
The air conditioner was held together by tape.
The grounds seems to be freshly taken care of.
There was a lot of activity on the grounds. Definitely not my kind of place.
Comment from Hotel Management
Apr 17, 2024 by OnielRediresponse Specialist, Hotel Management
I want to thank you Stacey, for taking the time to post a review of your stay at the Red Roof Inn Salem. It's good that you took liking to our grounds. However, regarding the room not having a microwave nor fridge, upon investigating I saw that you reserved a standard room which doesn't consist of the listed amenities. On your next stay should you require such amenities please feel free to reserve on of our Deluxe or Superior rooms. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted Apr 11, 2024 on Expedia
The room was outdated and not particularly clean.
Comment from Hotel Management
Apr 12, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Patricia, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property and the cleanliness of the room. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna Red Roof Management RediResponse Specialist
by A verified traveler
Posted Apr 7, 2024 on Expedia
The bed has burnt cigarette holes, some kind of blood stains or whatever it was,the bed was so crappy that I could make the top of the bed become part of bottom with just the push of my hand, metal springs with no filling is the way it felt, no electrical sockets to connect my Apple TV in the tv area, one electrical socket near the bed without a cover besides the ones one the table near the bed as well, water damage in the ceiling and the room smells really bad a combination of crap and a wet old basement . I have a video to prove it and I went to the front desk and tried to get my money back or get transferred to another location as soon as I walked in the room and I was told that there was absolutely nothing he could do so my girlfriend and I were forced to spend the night because, we had no more extra money or place to go
Comment from Hotel Management
Apr 8, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Pedro,Thank you for taking the time to tell us about your experience at the RED ROOF INN SALEM. I am sorry that your experience did not meet your expectations. I was disheartened to read that you found your room to have an unpleasant smell, the condition of the bed, the lack of electrical sockets near the television area and the other concerns you mentioned that affected your experience. Please accept our apologies for the inconvenience caused. Your feedback will be shared with the management team so they can investigate and address your concerns promptly. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted Mar 27, 2024 on Expedia
Great
Comment from Hotel Management
Mar 28, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Digna,Thank you for taking the time to tell us about your experience at the Red Roof Inn Salem. It's great to see that you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Mar 16, 2024 on Expedia
Comment from Hotel Management
Mar 18, 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SALEM and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted Mar 16, 2024 on Expedia
Comment from Hotel Management
Apr 10, 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Melissa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SALEM and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted Mar 7, 2024 on Expedia
People were knocking on my door rhe last night. When we left in rhe morning we checked under the bed to see if we left anything and found a box with 8 crack pipiez in it. I gave it to rhe front desk.
Comment from Hotel Management
Mar 9, 2024 by Red Roof Management, Hotel Management
Dear Kathleen,Thank you for sharing with us. We were disheartened to see that while our team at the Red Roof Inn Salem got your 3/5 score, your stay was far below expectations. I will certainly bring your comments to the property’s attention.We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to providing you with better experiences in the future.Sincerely,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Mar 4, 2024 on Expedia
Thank you.I enjoy 15 Redroof lane,Salem,MA
Comment from Hotel Management
Mar 4, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Derrick,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Salem. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the convenience of our location. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.Red Roof hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management
by A verified traveler
Posted Mar 3, 2024 on Expedia
Comment from Hotel Management
Mar 26, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Eriberto, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Salem and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Feb 26, 2024 on Expedia
Desk staff was nice. Got to my room and it was gross, hair on 2 if the 4 pillows and hair on the toilet. Went to the front desk and the staff changed my room. Got to my new room and it looked clean. Checked the sheets and everything was ok. Went out for a few hours and came back. Turned the bed down and noticed something by the corner if the bed and i kicked something on the floor. Ummmmm well they didnt clean the room well because someones cover up bottle was on the floor just under the bed and a pipe of some sort. Its 1am and im so uncomfortable. I took video and photos.
Comment from Hotel Management
Feb 27, 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the uncleanliness of the floor. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. Comments like your aren't taken lightly, so they will be reviewed by our Red Roof team in an effort to address the issues with the relevant departments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist