Best Western The Lagoon Hotel Reviews, Deals & Photos 2025

See all properties

Beach location and outdoor pool

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

Premium bedding, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Breakfast available
Bar
Spa
Parking included
Housekeeping

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 34 of 34 rooms

Executive Room, 1 Queen Bed, Non Smoking, Mountain View

Highlights

Separate sitting area

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Hair dryer

Bidet

38 sq m
Mountain view
Sleeps 2
1 Queen Bed

Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

Highlights

Separate dining area

Separate sitting area

Air conditioning

Club Lounge

Dining table

LED TV

Blackout drapes/curtains

Premium bedding

80 sq m
Partial sea view
Sleeps 4
1 King Bed and 2 Twin Beds

Superior Room, 1 Queen Bed, Smoking

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

25 sq m
Partial sea view
Sleeps 2
1 Queen Bed

Deluxe Room, 1 Queen Bed, Smoking, Sea View

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

29 sq m
Sea view
Sleeps 2
1 Queen Bed

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

25 sq m
Partial sea view
Sleeps 2
1 Queen Bed

Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

29 sq m
Sea view
Sleeps 2
1 Queen Bed

Deluxe Room, 1 Queen Bed, Smoking, City View

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Sleeps 2
1 Queen Bed

Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Highlights

Separate dining area

Separate sitting area

Air conditioning

Club Lounge

Dining table

LED TV

Premium bedding

Blackout drapes/curtains

55 sq m
Partial sea view
Sleeps 2
1 King Bed

Superior Room, 2 Twin Beds, Non Smoking

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Sleeps 2
2 Twin Beds

Executive Room, 1 Queen Bed, Smoking, Mountain View

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

38 sq m
Mountain view
Sleeps 2
1 Queen Bed

Deluxe Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Sleeps 2
1 Queen Bed

Superior Room, 2 Twin Beds, Smoking

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Sleeps 2
2 Twin Beds

Superior twin Room Non smoking

Sleeps 2
2 Twin Beds

Presidential 1 King 2 Single Suite Room Flat Living Room Bathtub Screen Television Non Smoking

Sleeps 2
2 Twin Beds and 1 Queen Bed

32-inch LED TV with cable channels, TV, offices

Executive Queen Room Smoking

Sleeps 2
1 Queen Bed

Executive Queen Room Non smoking

Sleeps 2
1 Queen Bed

Superior queen Room Non smoking

Sleeps 2
1 Queen Bed

Queen Room

Sleeps 2
1 Queen Bed

Deluxe 1 Queen Bed Room With City View Shower High Speed Internet Access Hairdryer Non Smoking

Sleeps 2
1 Queen Bed

Deluxe 1 Queen Bed Room With City View Shower High Speed Internet Access Hairdryer Smoking

Sleeps 2
1 Queen Bed

Superior Queen Room

Sleeps 2
1 Queen Bed

Deluxe Executive Room

Sleeps 2
1 Queen Bed

Deluxe Sea View Room Non smoking

Sleeps 2
1 Queen Bed

Superior twin Room Smoking

Sleeps 2
2 Twin Beds

Superior queen Room Smoking

Sleeps 2
1 Queen Bed

King Suite with Sea View

Sleeps 2
1 King Bed

Deluxe Sea View Room Smoking

Sleeps 2
1 Queen Bed

Suite

Sleeps 2
1 King Bed

Two Single Beds Room

Sleeps 2
2 Twin Beds

Lagoon Suite

Sleeps 4
2 Twin Beds and 1 King Bed

Presidential Suite

Sleeps 4
1 King Bed and 1 Twin Bed

Deluxe Room With City And Sea View

Sleeps 2
1 Queen Bed

Superior Room

Sleeps 2
1 Twin Bed

Deluxe Queen Room

Sleeps 2
1 Queen Bed

Similar properties

Pool
Hot Tub
Spa
Kids pool

About the neighborhood

Komplek Bahu Mall, Blok A3, Manado, 95115

What's nearby

Manado Town Square - 3 min drive - 1.4 miles
Mega Mall - 5 min drive - 2.8 miles
Malalayang Beach - 5 min drive - 3.3 miles
Tomohon Market - 6 min drive - 3.9 miles
Kalimas Harbor - 6 min drive - 3.7 miles

Getting around

Manado (MDC-Sam Ratulangi Intl.) - 45 min drive

Restaurants

‪Bay Street Cafe 17 - ‬11 min walk
‪Boulevard Bistro - ‬10 min walk
‪Wisata Bahari - ‬8 min walk
‪Richeese Factory - ‬6 min walk
‪Contour Coffee - ‬11 min walk

About this property

Best Western The Lagoon Hotel

Upscale hotel located in Manado City Centre

You can look forward to a poolside bar, a coffee shop/cafe, and dry cleaning/laundry services at Best Western The Lagoon Hotel. Treat yourself to spa services, such as a body scrub, aromatherapy, or reflexology. In addition to a bar and a gym, guests can connect to free in-room WiFi.

Other perks include:

An outdoor pool and a children's pool
Free self parking
Buffet breakfast (surcharge), express check-out, and a 24-hour front desk
A banquet hall, multilingual staff, and smoke-free premises

Room features

All 184 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.

Other conveniences in all rooms include:

Bathrooms with rainfall showers and bidets
32-inch LED TVs with cable channels
Wardrobes/closets, daily housekeeping, and offices

Languages

English, Indonesian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Free self parking on site
Limited onsite parking

Food and drink

Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 300,000 for adults and IDR 150,000 for children
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Couples/private dining

Things to do

Children's pool
Gym
Outdoor pool
TV in common areas

Family friendly

Children's pool
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Wedding services

Business services

6 meeting rooms
Business center
Computer station
Conference center
Coworking space

Spa

Aromatherapy
Body scrubs
Reflexology

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Low-height door lock
No elevator
Tile flooring in public areas
Tile flooring in room
Wheelchair accessibility

8 floors
Banquet hall
Built in 2016
Reception hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bidet
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower/bathtub combination
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

32-inch LED TV with cable channels

Food and drink

24-hour room service
Free bottled water
Paper towels

Air conditioning
Desk
Desk chair
Iron/ironing board on request
Laptop workspace
Office
Phone
Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 2:30 AM

Minimum check-in age: 17

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for IDR 400000.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Cash deposit: IDR 300000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

Fee for buffet breakfast: approximately IDR 300000 for adults and IDR 150000 for children
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

Parking height restrictions apply

Property is also known as

Best Western Lagoon Hotel Manado

Best Western Lagoon Hotel

Best Western Lagoon Manado

Best Western Lagoon

Best The Lagoon Hotel Manado

Best Western The Lagoon Hotel Hotel

Best Western The Lagoon Hotel Manado

Best Western The Lagoon Hotel Hotel Manado

Frequently asked questions

Does Best Western The Lagoon Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Best Western The Lagoon Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western The Lagoon Hotel?

Self parking is free at this property.

What time is check-in at Best Western The Lagoon Hotel?

Check-in start time: 2:00 PM; Check-in end time: 2:30 AM. After-hours check-in is not available.

What time is check-out at Best Western The Lagoon Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Best Western The Lagoon Hotel located?

Located in Manado City Centre, this beach hotel is 1.1 mi (1.8 km) from Manado Town Square and within 3 mi (5 km) of Mega Mall and Tomohon Market. Public Museum of North Sulawesi and I.R Soekarno Bridge are also within 3 mi (5 km).

Have a question?

Beta

Get instant answers with AI powered search of property information and reviews.

Ask a question

Best Western The Lagoon Hotel Reviews

7.6

Good

7.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

10/10

This is the best Best Western that we have been to in a long time. The corner sea view room was so nice. The staff were very attentive, kind and helpful.

Stayed 3 nights in Mar 2024

4/10

Breakfast was very local and not up to international standard and hand towels were not provided in the toilet and boring music was repeatedly played at breakfast also water in the shower was not hot enough and the hotel just said too many people could not make it hotter

Stayed 3 nights in Sep 2024

10/10

Stayed 2 nights in Nov 2024

8/10

Fijn hotel. Personeel is vriendelijk en doet haar best, mag beter opgeleid worden. Letten bij het ontbijt niet op en snappen niet wat efficiënt werken is. Ontbijt zelf niet smakelijk alles mist smaak. Heel jammer want je krijgt wel een prachtig uitzicht.

Stayed 7 nights in Mar 2024

10/10

Stayed 1 night in Dec 2022

8/10

Stayed 1 night in Sep 2022

6/10

Stayed 1 night in May 2021

6/10

Cold food, clogged shower drain, leaking bathroom sink...staff is very nice though

Stayed 3 nights in Sep 2020

8/10

It has a pristine view.Thr entire Manado Bay ij front. Behind you see the highlands Koha,Warembungan,Tomohon. Convenient next to Seafood stalls and Bak kut teh. Pharmacy nearby.Carrefour supermart next door. Very good security. BUT.... The elevators are a disaster! Have to wait 10minutes sometimes because external guests who attend events in the hotel jam up the lift.. Next Breakfast is ok at the Level 2 restaurant BUT Do not eat any other meals in the hotel resto. It takes on average 55-60 mins for your meal to be served. Next When there are external events the dining area is shared with the external guests.. Its noisy and no privacy. They should segregate. Overall staff service very nice and do go the extra mile to help you. If they can fix the elevator and meal waiting times it would be the best accomodation in Manado by far. Regarda.

Stayed 12 nights in Dec 2019

10/10

Location, room, staff, clean, good and varities breakfast menu.

Stayed 2 nights in Aug 2019

8/10

a nice place to stay in Manado, location is legit and nearby shopping malls. staffs were helpful too!

Stayed 4 nights in Jul 2019

10/10

Just need an additional luggage rack for room or drawers

Stayed 2 nights in Jun 2019

8/10

Hotelnya cukup baik hanya saja kamar mandinya perlu perawatan. Air habis mandi tdk lancar menggenang. Pemandangan nya bagus dari tempat makan. Agak jauh juga dari pusat kota.

Stayed 2 nights in Oct 2018

10/10

Stayed 6 nights in Jun 2018

6/10

The view was good because you can see the city and sea view at the same time. However the room was not so clean. So many dust on the table. Under the bed, so many dust. It's not mopped for long time.

8/10

Nice comdo-hotel for the money. Free continental breakfast was amazing. Lots of food choices. My room was very clean and service was excellent. Facilities are great too. Location of the hotel was okay. Imly has 2 elevators that make you wait up to 5 mins.

8/10

So far it’s all good but better add more menu for bfast

4/10

Book 2 rooms, one for 1 week and other for 2 nights. The views from hotel is fantastic (ocean & city), Friendly staffs for fast check in and out and good varieties foods for free breakfast. However, it make we very sad and frustrated when saw the cleanness of the bathroom and bedroom. It wasn’t cleaned properly, dusty & the glass doors never been scrubbed ( very poor maintenance), couple times asked for toilet paper & bath mad to top up and they arrived after 3 times call in 2 hours. Hope they will improve and realize with the hotel conditions.

Stayed 7 nights in Mar 2018

4/10

Erst das 3. Zimmer war in puncto Sauberkeit annehmbar. Der gesamte Check-in hat 2 Stunden meiner Zeit beansprucht. Das war die erste große Enttäuschung!!! Wobei das Personal sich verständnisvoll und bemüht zeigte. Der Pool war nicht einladend, da Baumaterial, Zementsack, Altmaterialien und Bauhelm in direkter Umgebung lagen. Das Frühstücksbuffet war leergefegt... Marmelade und Toast qualitativ sehr schlecht. Laute Geräusche der Klimaaußengeräte an der Hausfassade verhelfen zu schlaflosen Nächten. Alles in allem ein richtiger Reinfall!!! Nicht zu empfehlen und erst recht nicht noch einmal zu besuchen.

Stayed 2 nights in Feb 2018

8/10

Det er et ny bygget hotel, men 2 små elevatorer er ikke nok til de mange gæster og "exit" trapper må ikke anvendes

Stayed 4 nights in Feb 2018

10/10

Definitely good value for money with staying on the Deluxe Ocean View room! The suite is also spacious because its on top floor with large TV and sofa, very comfortable for me and my family of adults to enjoy the holiday. However, the service can be improved to be faster and restaurant can be better service in delivering tea or coffee at least. Food quality is ok, just a bit slow in service I would say. Overall is good stay experience and will consider to come back again next time.

Stayed 4 nights in Dec 2017

This review was submitted before 2018 and has not been verified.

8/10

Nice hotel ocean front with great view. Very central to shops and walking distance to malls and restaurants. Room is very comfortable.

Stayed 1 night in Oct 2017

This review was submitted before 2018 and has not been verified.

2/10

喫煙と禁煙の部屋が選べるのを知らずに滞在中お部屋を変えてもらったのですがバスルームに忘れ物をしたのに気付きスタッフに話したところ忘れ物はなかったとの返事。同じホテルの部屋から移動で間違いなく忘れたものが出てきません。物を忘れたら出てこないと思っていいです。海外はそういう所が多いと聞いてましたがスタッフの態度が悪かったです。ヘアゴムでさえ忘れ物として取っておくと言ってましたが私が忘れたものはどこに消えたのでしょう？気分が悪くなり残りの日にちキャンセルしました。その場で残り3日間の部屋代は返金すると言われましたが後ほどエクスペディアさんからホテルからの返答は返金できないとのこと。その旨チェックアウトの時に話したと嘘を言われました。信用のならないホテルです。二度と泊まりません。

Stayed 8 nights in Oct 2017

This review was submitted before 2018 and has not been verified.

6/10

Poor wifi reception n non smocking room smelly, hotel staff very friendly.

Stayed 3 nights in Jun 2017

This review was submitted before 2018 and has not been verified.

Best Western The Lagoon Hotel

Choose dates to view prices

Photo gallery for Best Western The Lagoon Hotel

Reviews

Popular amenities

Room options

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Mountain View

Executive Room, 1 Queen Bed, Non Smoking, Mountain View

Highlights

View all photos for Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

Highlights

View all photos for Superior Room, 1 Queen Bed, Smoking

Superior Room, 1 Queen Bed, Smoking

Highlights

View all photos for Deluxe Room, 1 Queen Bed, Smoking, Sea View

Deluxe Room, 1 Queen Bed, Smoking, Sea View

Highlights

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Highlights

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

Highlights

Deluxe Room, 1 Queen Bed, Smoking, City View

Highlights

View all photos for Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Highlights

Superior Room, 2 Twin Beds, Non Smoking

Highlights

View all photos for Executive Room, 1 Queen Bed, Smoking, Mountain View

Executive Room, 1 Queen Bed, Smoking, Mountain View

Highlights

Deluxe Room, 1 Queen Bed, Non Smoking, City View

Highlights

Superior Room, 2 Twin Beds, Smoking

Highlights

View all photos for Superior twin Room Non smoking

Superior twin Room Non smoking

View all photos for Presidential 1 King 2 Single Suite Room Flat Living Room Bathtub Screen Television Non Smoking

Presidential 1 King 2 Single Suite Room Flat Living Room Bathtub Screen Television Non Smoking

View all photos for Executive Queen Room Smoking

Executive Queen Room Smoking

View all photos for Executive Queen Room Non smoking

Executive Queen Room Non smoking

View all photos for Superior queen Room Non smoking

Superior queen Room Non smoking

View all photos for Queen Room

Queen Room

View all photos for Deluxe 1 Queen Bed Room With City View Shower High Speed Internet Access Hairdryer Non Smoking

Deluxe 1 Queen Bed Room With City View Shower High Speed Internet Access Hairdryer Non Smoking

View all photos for Deluxe 1 Queen Bed Room With City View Shower High Speed Internet Access Hairdryer Smoking

Deluxe 1 Queen Bed Room With City View Shower High Speed Internet Access Hairdryer Smoking

View all photos for Superior Queen Room

Superior Queen Room

View all photos for Deluxe Executive Room

Deluxe Executive Room

View all photos for Deluxe Sea View Room Non smoking

Deluxe Sea View Room Non smoking

View all photos for Superior twin Room Smoking

Superior twin Room Smoking

View all photos for Superior queen Room Smoking

Superior queen Room Smoking

View all photos for King Suite with Sea View

King Suite with Sea View

View all photos for Deluxe Sea View Room Smoking

Deluxe Sea View Room Smoking

View all photos for Suite

Suite

View all photos for Two Single Beds Room

Two Single Beds Room

View all photos for Lagoon Suite

Lagoon Suite

View all photos for Presidential Suite

Presidential Suite

View all photos for Deluxe Room With City And Sea View

Deluxe Room With City And Sea View

View all photos for Superior Room

Superior Room