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Best Western The Lagoon Hotel

4.0 star property
Guests rejuvenate with spa treatments or unwind by the poolside bar while helpful staff ensure a seamless stay in this vibrant city centre location.

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Photo gallery for Best Western The Lagoon Hotel

Outdoor pool - Best Western The Lagoon Hotel (Manado)
In-room safe, desk, laptop workspace, blackout drapes - Best Western The Lagoon Hotel (Manado)
Exterior - Best Western The Lagoon Hotel (Manado)
Lobby - Best Western The Lagoon Hotel (Manado)
Bar (on property) - Best Western The Lagoon Hotel (Manado)
Best Western The Lagoon Hotel in Manado City Centre offers a tranquil retreat with a pool, spa services like reflexology and aromatherapy, free in-room WiFi, a coffee shop, multilingual staff, and an outdoor pool for children.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

About the neighborhood

Located in Manado City Centre, a neighborhood in Manado, Best Western The Lagoon Hotel is in a shopping district and by the sea. Ban Hin Kiong and Kienteng Ban Hian Kong are local landmarks, and some of the area's attractions include Bukit Doa Kelong and Bunaken National Park. Visit our Manado travel guide
Map
Komplek Bahu Mall, Blok A3, Manado, 95115

What's nearby

  • Kalimas Harbor
    Kalimas Harbor
    15 min drive - 3.3 miles
  • Manado Town Square
    6 min drive - 1.4 miles
  • Mega Mall
    10 min drive - 2.3 miles
  • Tomohon Market
    15 min drive - 4.1 miles
  • Public Museum of North Sulawesi
    16 min drive - 3.5 miles

Getting around

  • Manado (MDC-Sam Ratulangi Intl.)
    45 min drive

Restaurants

  • Mie Katan
    4 min walk
  • Kedai Puri 999
    9 min walk
  • Bay Street Cafe
    5 min walk
  • Big Fish Seafood Market & Restaurant
    4 min walk
  • RM. Nasi Kuning
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 300,000 for adults and IDR 150,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Computer station
  • Conference center
  • Coworking space

Spa

  • Aromatherapy
  • Body scrubs
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height door lock
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessibility

More

  • 8 floors
  • Banquet hall
  • Built in 2016
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Paper towels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 2:30 AM
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: IDR 300000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 300000 for adults and IDR 150000 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 350000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Parking height restrictions apply

Frequently asked questions

Does Best Western The Lagoon Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Best Western The Lagoon Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western The Lagoon Hotel?

Check-in start time: 2:00 PM; Check-in end time: 2:30 AM. After-hours check-in is not available.

What time is check-out at Best Western The Lagoon Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Best Western The Lagoon Hotel located?

Located in Manado City Centre, this beach hotel is 1.1 mi (1.8 km) from Manado Town Square and within 3 mi (5 km) of Mega Mall and Tomohon Market. Public Museum of North Sulawesi and I.R Soekarno Bridge are also within 3 mi (5 km).

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Reviews

Best Western The Lagoon Hotel Reviews

7.8

Good

7.4

Cleanliness

7.4

Location

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 10 out of 30 reviews
Rating 8 - Good. 12 out of 30 reviews
Rating 6 - Okay. 4 out of 30 reviews
Rating 4 - Poor. 3 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

Reviews

Verified

10/10 Excellent

Jari

Liked: Cleanliness, staff & service, amenities
Clean room, very friendly staff and breakfast with large variety. Pool with great view. Rooms reasonally prised.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Brenda

This is the best Best Western that we have been to in a long time. The corner sea view room was so nice. The staff were very attentive, kind and helpful.
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service
I enjoyed my stay at the Best Western Lagoon Hotel. The check-in was easy. I asked for a room on a high floor and I got it. I thought the staff at the hotel was attentive. There are two downsides to the hotel. There are only two elevators for a 12-story hotel. The elevators are slow. There are no clear signs pointing to the stairs. The other thing lacking is good lighting in the rooms. The room is dim. The bathroom mirror lighting is dim and very hard to get a good shave. Yes, I would stay at this hotel again. The views from the room are worth it.
Stayed 4 nights in Sep 2025
Verified

4/10 Poor

Donald

Disliked: Amenities
Breakfast was very local and not up to international standard and hand towels were not provided in the toilet and boring music was repeatedly played at breakfast also water in the shower was not hot enough and the hotel just said too many people could not make it hotter
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Christiaan

Liked: Cleanliness, property conditions & facilities
Fijn hotel. Personeel is vriendelijk en doet haar best, mag beter opgeleid worden. Letten bij het ontbijt niet op en snappen niet wat efficiënt werken is. Ontbijt zelf niet smakelijk alles mist smaak. Heel jammer want je krijgt wel een prachtig uitzicht.
Stayed 7 nights in Mar 2024
Verified

6/10 Okay

Brian

Liked: Staff & service
Disliked: Property conditions & facilities

Meh

Cold food, clogged shower drain, leaking bathroom sink...staff is very nice though
Stayed 3 nights in Sep 2020
Verified

8/10 Good

GGD

Liked: Cleanliness, staff & service, amenities
It has a pristine view.Thr entire Manado Bay ij front. Behind you see the highlands Koha,Warembungan,Tomohon. Convenient next to Seafood stalls and Bak kut teh. Pharmacy nearby.Carrefour supermart next door. Very good security. BUT.... The elevators are a disaster! Have to wait 10minutes sometimes because external guests who attend events in the hotel jam up the lift.. Next Breakfast is ok at the Level 2 restaurant BUT Do not eat any other meals in the hotel resto. It takes on average 55-60 mins for your meal to be served. Next When there are external events the dining area is shared with the external guests.. Its noisy and no privacy. They should segregate. Overall staff service very nice and do go the extra mile to help you. If they can fix the elevator and meal waiting times it would be the best accomodation in Manado by far. Regarda.
Stayed 12 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, room, staff, clean, good and varities breakfast menu.
Stayed 2 nights in Aug 2019
Verified

8/10 Good

restutaurina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice place to stay in Manado, location is legit and nearby shopping malls. staffs were helpful too!
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need an additional luggage rack for room or drawers
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Dionisius D

Liked: Staff & service, room comfort

Hotel cukup nyaman harga baik

Hotelnya cukup baik hanya saja kamar mandinya perlu perawatan. Air habis mandi tdk lancar menggenang. Pemandangan nya bagus dari tempat makan. Agak jauh juga dari pusat kota.
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Good View But Unclean

The view was good because you can see the city and sea view at the same time. However the room was not so clean. So many dust on the table. Under the bed, so many dust. It's not mopped for long time.
Verified

8/10 Good

Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel. Need more elevators.

Nice comdo-hotel for the money. Free continental breakfast was amazing. Lots of food choices. My room was very clean and service was excellent. Facilities are great too. Location of the hotel was okay. Imly has 2 elevators that make you wait up to 5 mins.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far it’s all good but better add more menu for bfast
Verified

4/10 Poor

Sonny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

It best views of Manado but poorly maintenance

Book 2 rooms, one for 1 week and other for 2 nights. The views from hotel is fantastic (ocean & city), Friendly staffs for fast check in and out and good varieties foods for free breakfast. However, it make we very sad and frustrated when saw the cleanness of the bathroom and bedroom. It wasn’t cleaned properly, dusty & the glass doors never been scrubbed ( very poor maintenance), couple times asked for toilet paper & bath mad to top up and they arrived after 3 times call in 2 hours. Hope they will improve and realize with the hotel conditions.
Stayed 7 nights in Mar 2018
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Erst das 3. Zimmer war in puncto Sauberkeit annehmbar. Der gesamte Check-in hat 2 Stunden meiner Zeit beansprucht. Das war die erste große Enttäuschung!!! Wobei das Personal sich verständnisvoll und bemüht zeigte. Der Pool war nicht einladend, da Baumaterial, Zementsack, Altmaterialien und Bauhelm in direkter Umgebung lagen. Das Frühstücksbuffet war leergefegt... Marmelade und Toast qualitativ sehr schlecht. Laute Geräusche der Klimaaußengeräte an der Hausfassade verhelfen zu schlaflosen Nächten. Alles in allem ein richtiger Reinfall!!! Nicht zu empfehlen und erst recht nicht noch einmal zu besuchen.
Stayed 2 nights in Feb 2018
Verified

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

Godt og nyt hotel direkte ved havet

Det er et ny bygget hotel, men 2 små elevatorer er ikke nok til de mange gæster og "exit" trapper må ikke anvendes
Stayed 4 nights in Feb 2018
Verified

10/10 Excellent

Panji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great ocean view rooms and suites!

Definitely good value for money with staying on the Deluxe Ocean View room! The suite is also spacious because its on top floor with large TV and sofa, very comfortable for me and my family of adults to enjoy the holiday. However, the service can be improved to be faster and restaurant can be better service in delivering tea or coffee at least. Food quality is ok, just a bit slow in service I would say. Overall is good stay experience and will consider to come back again next time.
Stayed 4 nights in Dec 2017
Verified

8/10 Good

Nat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel ocean front with great view. Very central to shops and walking distance to malls and restaurants. Room is very comfortable.
Stayed 1 night in Oct 2017
Verified

2/10 Terrible

怒

Disliked: Staff & service, property conditions & facilities

あまり良くない

喫煙と禁煙の部屋が選べるのを知らずに滞在中お部屋を変えてもらったのですがバスルームに忘れ物をしたのに気付きスタッフに話したところ忘れ物はなかったとの返事。同じホテルの部屋から移動で間違いなく忘れたものが出てきません。物を忘れたら出てこないと思っていいです。海外はそういう所が多いと聞いてましたがスタッフの態度が悪かったです。ヘアゴムでさえ忘れ物として取っておくと言ってましたが私が忘れたものはどこに消えたのでしょう？気分が悪くなり残りの日にちキャンセルしました。その場で残り3日間の部屋代は返金すると言われましたが後ほどエクスペディアさんからホテルからの返答は返金できないとのこと。その旨チェックアウトの時に話したと嘘を言われました。信用のならないホテルです。二度と泊まりません。
Stayed 8 nights in Oct 2017
Verified

6/10 Okay

coke

Liked: Staff & service
Disliked: Room comfort

Holiday

Poor wifi reception n non smocking room smelly, hotel staff very friendly.
Stayed 3 nights in Jun 2017
Verified

10/10 Excellent

suhaeng

Stayed 1 night in Nov 2025
Verified

10/10 Excellent

jonathan

Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Verified

8/10 Good

Antonius

Stayed 1 night in Sep 2022