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Zeus Hotels Neptuno Beach - All Inclusive

4.0 star property
Family-friendly fun on the beach, with outdoor pool

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Photo gallery for Zeus Hotels Neptuno Beach - All Inclusive

Breakfast, lunch, dinner served; Mediterranean cuisine
Lobby sitting area
Lobby sitting area
Lobby sitting area
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • All inclusive
  • Room service
  • Spa
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Premium Room, Partial Sea View

Premium Room, Partial Sea View | Desk, blackout drapes, free WiFi, bed sheets

Premium Room, Partial Sea View

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, Partial Ocean View

Superior Room, Partial Ocean View | Desk, blackout drapes, free WiFi, bed sheets

Superior Room, Partial Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
  • Partial ocean view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Desk, blackout drapes, free WiFi, bed sheets

Superior Double Room

Highlights

Furnished balcony or patio
Air conditioning
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
Electric kettle
Free bottled water
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room | Desk, blackout drapes, free WiFi, bed sheets

Standard Room

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
  • Golf view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Family Room | Desk, blackout drapes, free WiFi, bed sheets

Family Room

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
Electric kettle
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

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About the neighborhood

Map
Ammoudara, Heraklio, Heraklion, Malevizi, Crete Island, 71414

What's nearby

  • Ammoudara Beach - 1 min walk - 0.0 miles
  • Historical Museum of Crete - 5 min drive - 2.9 miles
  • Heraklion Town Hall - 5 min drive - 3.1 miles
  • Heraklion Archaeological Museum - 6 min drive - 3.3 miles
  • Heraklion Port - 7 min drive - 3.6 miles

Getting around

  • Nikos Kazantzakis Airport (HER) - 20 min drive

Restaurants

  • ‪Havana Beach Bar - ‬3 min drive
  • ‪Τελωνείο - ‬2 min drive
  • ‪Kasaoulio - ‬3 min drive
  • ‪Το Μιτατο Του Ρουβα - ‬4 min walk
  • ‪Δαφερμος - ‬17 min walk

About this property

Zeus Hotels Neptuno Beach - All Inclusive

Upscale all-inclusive property near Heraklion Port
Consider a stay at Zeus Hotels Neptuno Beach - All Inclusive and take advantage of a free breakfast buffet, a poolside bar, and a terrace. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Treat yourself to spa services, such as a massage, a facial, or a body treatment. The on-site Mediterranean cuisine restaurant, Main Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • A roundtrip airport shuttle (surcharge), access to a nearby health club, and supervised childcare (surcharge)
  • A porter/bellhop, beach towels, and a water dispenser
  • Guest reviews say good things about the overall condition
Room features
All 135 rooms have comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • TVs with satellite channels
  • Furnished balconies or patios, refrigerators, and electric kettles

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, French, German, Greek, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Main Restaurant

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials

Accessibility

  • Elevator

More

  • 2 floors
  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • In-room safe fee: EUR 3 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 1030889

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

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All-inclusive property Smartline Neptuno Beach - All Inclusive
Smartline Neptuno Beach All Inclusive All-inclusive property
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Smartline Neptuno Beach All Inclusive
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Zeus Hotels Neptuno Beach - All Inclusive All-inclusive property

Frequently asked questions

Does Zeus Hotels Neptuno Beach - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Zeus Hotels Neptuno Beach - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Zeus Hotels Neptuno Beach - All Inclusive?

Self parking is free at this property.

What time is check-in at Zeus Hotels Neptuno Beach - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Zeus Hotels Neptuno Beach - All Inclusive?

Check-out is at 11:00 AM.

Does Zeus Hotels Neptuno Beach - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Zeus Hotels Neptuno Beach - All Inclusive?

Yes, the property is all-inclusive.

Where is Zeus Hotels Neptuno Beach - All Inclusive located?

Located in Malevizi, this beachfront property is in a shopping district and within 2 mi (3 km) of Ammoudara Beach, Pankritio Stadium, and Theodoros Vardinogiannis Stadium. Nikos Kazantzakis Museum and Venetian Walls are also within 3 mi (5 km).

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Zeus Hotels Neptuno Beach - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 43 out of 108 reviews
Rating 8 - Good. 42 out of 108 reviews
Rating 6 - Okay. 18 out of 108 reviews
Rating 4 - Poor. 4 out of 108 reviews
Rating 2 - Terrible. 1 out of 108 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and helpful, restaurant staff are very good food and drinks are in good quality and matches all tastes
Stayed 5 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and up to standard. We enjoyed the entertainment offered by the newly appointed entertainment person, who entertained us with his karaoke nights, sports activities and his overall friendly attitude.
Stayed 3 nights in Apr 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, well located.
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my family spent a great time in Neptuno hotel! The service was great, food delicious, short distance to the beach and perfect swimming pool! Will definitely recommend.
Stayed 12 nights in Jun 2022

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a welcome! The people running this hotel are very friendly. I visited end of October with my 10y daughter. She could play in the kids club twice a day (except Wednesday) and has a little kids disco in the evening. There isn’t much to do in the resort so this is a ‘quiet, relaxing holiday’ the beach area behind the hotel was lovely. If you want any ‘life’ Heraklion is 15min cab away for €14 with lots of shops and restaurants. I loved this holiday.
Stayed 7 nights in Oct 2023

10/10 Excellent

Maria Cornelia Gerarda van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al het personeel is onzettend vriendelijk en behulpzaam. De kamers werden iedere dag schoongemaakt en de bedden meerdere malen per week verschoond. Ook het eten was heel erg lekker en vers.
Stayed 7 nights in Apr 2025

10/10 Excellent

Pippa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Sep 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2024

4/10 Poor

Shelley

Stayed 1 night in Sep 2024

6/10 Okay

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Freundliches Personal, gutes Essen, sauberes Zimmer. Leider kann man sie bei schlechten Wetter nur im Zimmer aufhalten, im Poolbereich fast keine Schattenplätze und Sonnenschirme. Klimaanlage kühlt des Zimmer nicht runter.
Stayed 3 nights in Sep 2024

10/10 Excellent

Robert Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2024

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

6/10 Okay

Christina

Stayed 2 nights in Oct 2022

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities

Consigliato

Le camere sono molto piccole, se siete più di 2 persone sarete scomodi. In compenso cibo è ottimo, il personale è gentile ed efficiente, l'animazione ok. In generale siamo rimasti soddisfatti del soggiorno.
Stayed 7 nights in Aug 2022

6/10 Okay

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities
Es war sehr laut. Man hat im Zimmer gehört, wenn Personen im Zimmer nebenan oder im Stock darüber die Toilettenspülung betätigt haben oder geduscht haben. Man hat alles gehört was auf dem Flur passiert ist. Jede Türe, jedes Laufen, einfach alles. Das hat nichts mit Erholung zu tun, weil Schlaf kaum möglich war, weil es so laut war.
Stayed 4 nights in Jun 2022

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
The amenities in the add had free wifi, but you had to pay for it. Not impressed at all
Stayed 6 nights in Jun 2022

10/10 Excellent

Houssam

Stayed 3 nights in May 2022

6/10 Okay

stephanie

Passable

Hotel moyen repas pas terible
Stayed 11 nights in Oct 2021

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Lage des Hotels ist in einer Stichstrasse und man muss sagen, es ist mehr mit einem Stadthotel zu vergleichen. Die Superior Strandblick Zimmer im Block 800, die zum Pool und Strand gelegen sind, sind alle top. Der Rest zur Straße hin okay, Zimmer in den Rückgebäuden sind, vielleicht noch mit Ausnahme zum eingeschränkten Meerblick, leider schon sehr trostlos und in die Jahre gekommen. Das Essen ist von der Auswahl überschaubar, jedoch alles durchweg sehr, sehr schmackhaft. Es gibt am Buffett immer Nudeln und Pommes, mindestens 2-3 Fleischbeilagen, ein Fischgericht, diverses Gemüse und ein vegetarisches Gericht. Salat und Käsebuffet, der Schafkäse und der Zaziki sind erstklassig. Am Anfang war ich von der Auswahl, auch da sich das Buffet auf ein kleines Areal erdrückt enttäuscht, musste mich jedoch revidieren, da alles von sehr hoher Qualität war. Wer hier nichts findet, ist selbst schuld. Das Hotel war während meines 14-tägigen Aufenthalts voll belegt, so dass es zu den Stoßzeiten manchmal am Buffet sehr voll war, das kann man aber umgehen. Das große Manko eaten jedoch die Getränke. Bis auf das Soda, das auch ab und an nach Chlor schmeckte, sind Softgetränke ungenießbar. Selbst No-Name Billigprodukte sind um Klassen besser, als was hier geboten wird. Cocktails das Gleiche. Es gibt zwar z.B. Gin-Tonic, durch das ekelhafte Tonic dann aber auch unterirdisch. Aperol etc. ein Fremdwort. Kaffee gibt es, der geht so, alle Arten von Expresso, Cappuccino etc. Fehlanzeige.
Stayed 13 nights in Oct 2021

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Wonderful hotel. Room was a little tired and not how it was pictured on Hotels.com but very clean, pleasant staff, good drinks and food. Hotel is right on the beach. Would stay again!
Stayed 7 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

6/10 Okay

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the restaurant/dining room. It felt, and sounded, like a school cafeteria. No effort made to remove dishes/plates quietly. At best, perhaps more of an effort could be made at dinner. Perhaps with lower lighting.
Stayed 2 nights in Oct 2021

4/10 Poor

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude staff, small resort

This place reminded me of a summer camp for old people. Everyone was old and everyone ate at once in the same food hall. The staff was so rude. Got screamed at for bring food to another table outside that was not in the restaurant because it was packed and COVID is still a thing if they didn’t know. I got yelled at like a child in front of all the others guests like I was supposed to make you couldn’t take food out to eat at other tables. Also it was very boring here. We stayed at the Star Beach Resort before that and it was amazing compared to this place.
Stayed 1 night in Oct 2021