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The Shore Hotel & Residences

Property class: 3

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Photo gallery for The Shore Hotel & Residences

A bar area with a view of a cityscape through large windows. - The Shore Hotel & Residences (Malacca City)
A traditional wooden building with multiple levels and steeply pitched roofs, surrounded by well-maintained greenery and a stone pathway. - The Shore Hotel & Residences (Malacca City)
A water play area with slides and water jets, surrounded by tall buildings and greenery. - The Shore Hotel & Residences (Malacca City)
A modern indoor swimming pool with a city view, featuring geometric lighting and a clean, contemporary design. - The Shore Hotel & Residences (Malacca City)
A modern gym with cardio machines, weight stations, and large windows offering natural light and views of greenery. - The Shore Hotel & Residences (Malacca City)
Located close to The Shore Shopping Gallery and Jonker Street Night Market, The Shore Hotel & Residences provides a rooftop terrace, a shopping mall on site, and a coffee shop/cafe. Enjoy the gym, as well as activities like basketball. A garden, a hair salon, and dry cleaning/laundry services are available to all guests.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Three-Bedroom Apartment

A hotel room with two beds, a painting of sunflowers, and a lamp on the nightstand.

Three-Bedroom Apartment

  • Sleeps 6
  • 4 Twin Beds and 1 King Bed

View all photos for Studio Suite

A hotel room with two beds, a desk, and a large window with a view.

Studio Suite

  • Sleeps 3
  • 2 Twin Beds

View all photos for 3-Bedroom Apartment

A modern living room with a flat-screen TV, a sofa, a coffee table, and a decorative rug.

3-Bedroom Apartment

  • Garden view
  • 107 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed and 4 Twin Beds

View all photos for Studio Suite, 2 Twin Beds

A hotel room with two beds, a TV, a desk, and a large window with a view.

Studio Suite, 2 Twin Beds

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite

A modern bathroom with a glass-enclosed shower, a toilet, and a sink with a mirror above.

Premier Suite

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room With Balcony ( B209M )

Desk, laptop workspace, blackout drapes, soundproofing

Family Room With Balcony ( B209M )

  • Sleeps 5
  • 2 Twin Beds, 1 Queen Bed and 1 Twin Futon

About the neighborhood

Located in Malacca City, The Shore Hotel & Residences is in the city center and on the riverwalk. Red Square and Malacca Sultanate Palace Museum are notable landmarks, and travelers looking to shop may want to visit The Shore Shopping Gallery and Jonker Street Night Market. St Paul's Church and A Famosa are two other places to visit that come recommended. Visit our Malacca City travel guide
Map
GF-27, No. 193, Pinggiran Sungai Melaka, Jalan Persisiran Bunga Raya, Malacca City, Melaka, 75100

What's nearby

  • A glass floor in a high-rise building with a view of a cityscape.
    The Shore Shopping Gallery
    1 min walk - 0.0 miles
  • An aquarium with various fish, including a prominent eel-like fish in the foreground.
    The Shore Oceanarium
    1 min walk - 0.1 miles
  • A bustling night market with red lanterns and signs, crowded with people and vendors.
    Jonker Street Night Market
    10 min walk - 0.6 miles
  • An ancient fortress with a red archway and a weathered stone exterior.
    A Famosa
    3 min drive - 1.0 mile
  • A covered walkway with hanging plants and heart-shaped decorations.
    Dataran Pahlawan Melaka Megamall
    3 min drive - 1.0 mile

Getting around

  • KB17 Pulau Sebang/Tampin Station
    32 min drive
  • Malacca Intl. Airport (MKZ)
    15 min drive

Restaurants

  • Seoul Garden
    2 min walk
  • Aunty Nance Laksa 1961
    4 min walk
  • Rock Bottom Kitchen + Bar Malacca
    1 min walk
  • The Garden Terrace
    1 min walk
  • Leaf & Co Lite
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MYR 30 for adults and MYR 25 for children
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Basketball
  • Children's pool
  • Gym
  • Indoor pool
  • Shopping mall

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 42 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from September 7 2026 to October 5 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Indoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100.00 per stay
  • Destination fee: MYR 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 30 for adults and MYR 25 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7 AM to 7:00 PM
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Frequently asked questions

Does The Shore Hotel & Residences have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7 AM–7:00 PM. The property will be renovating one of the pools from September 7 2026 to October 5 2026 (completion date subject to change).

Is The Shore Hotel & Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Shore Hotel & Residences?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Shore Hotel & Residences?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Shore Hotel & Residences located?

Located in the heart of Malacca City, this hotel is within a 15-minute walk of The Shore Shopping Gallery and Jonker Street Night Market. Red Square and Malacca Sultanate Palace Museum are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Shore Hotel & Residences Reviews

6.8

7.0

Cleanliness

7.4

Location

6.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 65 out of 420 reviews
Rating 8 - Good. 147 out of 420 reviews
Rating 6 - Okay. 111 out of 420 reviews
Rating 4 - Poor. 48 out of 420 reviews
Rating 2 - Terrible. 49 out of 420 reviews

Reviews

Verified review

6/10 Okay

Disliked: Property conditions & facilities

Wedding Anniversary Getaway

Very run down establishment. Only 1 lot of shampoo and body wash provided for a couple over two nights. The air conditioner is noisy and only operates at 18’. There is no towel attendant for The Shore Hotel patrons ( share middle pool with Swisse Gardens who pay less for rooms and get towels) and vending machine was broken, so couldn’t get water or snacks. There was always issues with the elevators. Not much in the shopping complex. Loved the Roof Top Pasma Bar. Staff there were absolutely amazing.
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The residence didn't have WIFI but the place was good, clean and spacious overall. The toilets were clean too, although not perfect, is well maintained. Water pressure from the shower is so-so but can do the job. The only drawback is that the cupboards seems a little dusty, so we didn't put anything in. The aircon to the gym was also not working and equipment doesn't seem to be very well maintained. However, it should be ok for the price.
Stayed 4 nights in Feb 2024
Verified review

6/10 Okay

Disliked: Cleanliness
The location of this hotel is convenient access to banks like bank rakyat and hlb, walking distance but difficult to give directions. I used Bunga Raya from the Shore Mall then reached shops like selling plus sized t shirts, shop like Mustaffa .jst walk straight.. Jonker st also got public bank. Eateries like mamak stalls, chinese food, bbq,hotpot , thai nearby /at Shore Jonker etc cendol,, nyonya, simple mee goteng or fried noodles etc l and chicken rice but i dont remember seeing jpnese food which anther location nearby got, Jln KJL 8? etc. Grab rides at the range below RM20 in melaka areas like Aeon Ayer Keroh, , Lotus Bdrya Melaka, Melaka Zoo, Some honey bee attraction, etc. Most vital, the rate not that exoensive. The lifts very jammed and crowded, at times have to wait very long .
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my first time trip to Hatyai. Definitely will stay here again.
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Breakfast tasted like army food.
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator is just a bit slow.to improve please
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please upgrade the lift.
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness
No wifi service. It’s a families vacation hotel, crowded. Breakfast hv to wait because place small to accommodate big group. Lifts service very bad, 5 & more minute waiting. Breakfast menu the same
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

SO SO HOTEL

Overall the hotel just a so so not as what I expected. The front desk staff not friendly. Being a late check in customer & received a cold welcome is quite annoying.
Stayed 1 night in Mar 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are dusty and dirty…. Especially the bathroom is smelly. Long wait for the lifts. Very poor quality.
Stayed 3 nights in May 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Long waiting time for lift. A lot of time wasted just to wait lift. Wait time up to 30mins.
Stayed 2 nights in Sep 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
A tired and weary building, in need of renovation, filthy in parts, air con noisy and rattles. The hotel joins with a similar attached hotel, and shares a dining room, so breakfast was busy, and average. Parts of the room were very aged, around floor/wall junction there was a lot of perished jointing materials. The lifts were slow and overworked, the balcony did not have any furniture.
Stayed 4 nights in Jan 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Poor condition. I have waited almost 20 mins for the lift during check-out hour
Stayed 1 night in Oct 2022
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

Room dirty, bedsheets dirty, no wifi, lift need to wait long time.
Stayed 2 nights in Sep 2022
Verified review

6/10 Okay

Disliked: Property conditions & facilities
I’ve booked apartment and studio suite. Both units are quite spacious but the conditions are not really good..wall paper in the apartment being tore, no unifi, airconds are not well functioning. As for the studio, the bed sheet got some stains and some parts are tore and housekeeping should be improved.
Stayed 1 night in Jul 2023
Verified review

6/10 Okay

Disliked: Property conditions & facilities

Disappointed

One of the room toilet was choked, water supplied is lousy and TV remotecontrol was not given. The corridor was dirty.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Lift not working. have to wait more than 30mins to go up and down.
Stayed 1 night in Nov 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
car park no convenience signage to hotel confusing lifts no sufficient, 4 lifts for 42 stories hotel room maintenance is bad on floor, toilet, furniture the worst is the air conditioner noise, I have to turn off the AC in order to sleep.
Stayed 1 night in Jul 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
We paid € 250,- for 3 nights in a Premier suite. It was neither Premier nor a suite. It was just a slightly bigger dilapidated hotel room. According to the manager a suite does not mean multiple rooms linked together. According to the dictionary it does... The first room we got we actually refused because it looked so bad and the cupboards where actually falling apart. The second was only marginally better. It said the room would accommodate 4 but there was only a big double bed and a very small couch which was barely big enough for our child. The other slept in our bed. There were only 2 towels in the room.
Stayed 3 nights in Aug 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible stay.

Horrible room. The toilet was dirty with soiled toilet paper on the toilet floor when we checked in. The phone on the table wasn’t working. The heater wasn’t working. The aircon wasn’t cold. The basin was clogged. There are no good channels on the TV. One man receptionist. Told them about the basin clog , but they didn’t bother to repair it or change my room. Extra towel is chargeable . No daily housekeeping . First and last time to stay there. One word - horrible.
Stayed 2 nights in Jun 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE WORST HOTEL NOT ONLY IN MALACCA, BUT IN MALAYSIA - The whole unit is dirty! There are lots of dirty marks on the sofa. euuww.. The wall and toilet wall are dirty. It’s like they can’t afford a cleaner - No Wifi! Come on man.. It’s 2022 already! - Extra towell need to pay rm10. Whatttt???? First time in my life!! - Oven and washing machine are not allowed to be used. Then what’s the purpose of putting those amenities??? - The parking is confusing - RM1.5k for two nights with this bad condition, not worth ghe price at all Long story short, NOT RECOMMENDED AT ALL
Stayed 2 nights in Oct 2022
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice Place, Not Customer Centric Trained Staff

I booked 2 Rooms, me and my friend. I happened to reach early and wanted to check-in both rooms and get the keys as my friend will arrive past midnight. The Staff refused to allow me to check-in on behalf of my friend, unless he sees the ID of the person; even though i booked the room under same booking. After exchange of unhappy and unpleasant conversations, finally we got the room and it late night and miserable experience of checking-in. I parked the car next to the hotel and to find that in the morning that it was premium paid parking and hotel did not update anything about parking while checking in. The room internet wasn't working. After few years of numerous visits and even booking this place for friends and groups, this experience leaves me no choice and i have no plans to book this hotel again. Overall, it makes my last visit to this place... Nice Place, Nice View, Not Customer Centric Trained Staff.
Stayed 1 night in May 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late as we had a long drive. One member of staff on reception so was waiting a long time to check in. 1st room allocated had not been cleaned properly, safe did not work and was turned round completely ?? Patio doors did not lock and the air conditioning units for the hotel were right outside our door so it was extremely noisy. I asked to change rooms but the lady at the reception said that she had to send maintenance up to check what I had told her was true !!!!! I couldn’t believe it - this was about 8pm and we were tired and just wanted a functioning room so we could freshen up. The staff on reception were miserable and unhelpful throughout. We eventually moved up to a higher floor but again the safe did not work !! This room could have done with a good clean too. There were stains in the bedsheets. Won’t stay here again. Needs condemning. It seems to me that the residents in the hotel are second class to the people that live in the apartments.
Stayed 2 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
最悪。二度部屋を変更して貰った。 最初は冷蔵庫とセーフティボックスが故障。 次が電気が点かない。とにかく設備点検は全くされていない。 エレベーターも４台あるが、チェックイン、アウトの時は全く乗れない。酷い時には15分近くも乗れない時があった。 これまでで最悪のホテル。
Stayed 6 nights in Feb 2024
Verified review

4/10 Poor

Disliked: Staff & service

Will not repeat this hotel until they improve all.

Check-in process not so convenience. No Bell Boy can help for your luggage. Not Baby Crib available even in filter Hotel.com said got. Water heater not function, technician come then okay. But afterward our unit was blackout at 3 AM, but no technician available, they said we need to change to another unit. No wonder this hotel only got 3 star. Only got 4 lift available. Their level 2 the Shore Ocenarium and the Shore Sky at level 42 floor is awesome. Worth to come to these 2 place if stay here but closed every wednesday. Plan properly.
Stayed 2 nights in Nov 2021