Is Al Shohada by Palm Rich Makkah pet-friendly?

No, pets are not allowed at this property.

How much is parking at Al Shohada by Palm Rich Makkah?

Valet parking is free at this property.

What time is check-in at Al Shohada by Palm Rich Makkah?

Check-in start time: 4 PM; Check-in end time: 12:30 PM. After-hours check-in is not available.

Where is Al Shohada by Palm Rich Makkah located?

Located in Makkah City Center, this luxury hotel is within a 15-minute walk of Great Mosque of Makkah, Kaaba, and The Clock Towers. Well of Zamzam and Maqam Ibrahim are also within 15 minutes.

6/10 Okay

ahmed

Apr 22, 2018

Liked: Cleanliness, staff & service

عليكم للاسف وللمرة الاولى في فندق اشهداء اطالب بدفع مبلغ مقابل موقف السيارة بالرغم من انني احد زبائن الفندق متى ما جيت لمكه للمعلو مية فان احد عوامل تفضيل فندق الشهداء هو وجد الموقف المجاني للسيارة بالرغم من بعد المسافه عن الحرم ولكن الا هذه الميزه الغيت

2/10 Terrible

Verified traveler

Apr 19, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They charged car parking fee 50 Sr / day however car parking is with booking Room service very poor second day we called many times but no no room service

Stayed 2 nights in Apr 2018

6/10 Okay

Odah

Apr 16, 2018

Liked: Property conditions & facilities, room comfort

Good

The Room was Nice But When wE open the Windows Frame full Of dust , toilet flush not working well , problem during check out With wrong posting FB outlet

4/10 Poor

Verified traveler

Apr 13, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities

Not a 5 star hotel

I had booked the hotel and paid for online. Arrived at the hotel late in the evening to find the hotel staff not speaking much English and not very helpful. The receptionist said that the room had been booked but no payment was received and that we had to pay again. Even though we produced proof of payment he still demanded another payment. It was a problem with their bank I found out later. I did get a refund but it caused quite a bit of inconvenience. The room needed updating and the shower was dirty. The restaurant floor was not swept regularly during the buffet breakfast, there were bits of food etc on the floor. The lobby however is spacious and very good.

Stayed 6 nights in Mar 2018

8/10 Good

MUSTAFA

Apr 12, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

فندق جيد

اقامة جيدة ولكن للاسف المطعم كان مغلق

8/10 Good

Verified traveler

Mar 30, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel for omra

I was allowed to check out a bit later than expected.

2/10 Terrible

mohamed

Mar 25, 2018

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

خدمة سيئة جدا

اسوء خدمة عملاء موظفين ليس لديهم مسؤوليه ولا الخبرة في احترام الضيف وانهاء اجراءات الدخول لا انصح احد يحجز من خلال النت بالفندق هذه ولا يوجد رقم هاتف شغال تتواصل مع احد منهم

2/10 Terrible

ashraf

Jan 20, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

كان الاستقبال سيِّئ جداً، والمعاملة سيئة، وموظفي المطعم يتعاملون بأسلوب غير لائق مع النزلاء، وطعام الفطور سيِّئ،

Stayed 1 night in Jan 2018

6/10 Okay

Wasim, UK

Jan 5, 2018

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Standard has gone down, not a five star

I have stayed in Al Shohada hotel twice prior to this visit and i can clearly see the standard has gone down and it is certainly not a five start hotel. The positives: -The hotel staff quickly came to pick up the luggage on our arrival and safely took to our room -The reception staff looked nice and gentle, although had to bring in a translater on one occasion to explain one problem - The two issues related to shower/toilet were responded and fixed in quick time (within 30 mins) by the housekeeping staff who were humble and polite The negatives: - We booked a twin bed room for x2 adults, x2 kids through expedia and what we got is one king size bed. On multiple complaints, we were told sorry this is what we have to bear with, as hotel is full - We booked a non-smoking room through expedia and what we got was a room in a corridor full of smoking guests and bad smell all around. Again this was complained to reception but to no avail - The toilet flush wasn't working on first use and the shower drain was blocked. These were fixed on reporting but what i find disappointing is that these should be checked prior to room allocated to new guests - The housekeeping is TERRIBLE, of our 5 nights stay only once did the room service came to change towels/bed sheets and clean room (despite calling them 3 times and every time they acknowledge to come but won't). This room service bloke was a rude person and the hotel needs to teach him how to speak to guests.

Stayed 5 nights in Dec 2017

6/10 Okay

MUSHABBAB

Dec 30, 2017

Disliked: Cleanliness, staff & service

المكان قريب من الحرم (10 دقائق مشي دون زحام ) الاثاث والموكيت قديم جدا ومستهلك المطعم ممتاز خدمات الغرف غير موجودة الاستقبال جيد وسريع Hotel is 10 minutes walk to Haram Reception is satisfactory Restaurant is Great Carpet is old and dirty Elevators great Room service Bad No tea or coffee

Stayed 2 nights in Dec 2017

8/10 Good

Khan

Jan 1, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean

good

4/10 Poor

MOHAMMED

Dec 26, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

يحتاج الى التطوير والتحسين

مقبولة..ولكن سابقا كانت افضل

10/10 Excellent

Amr

Dec 12, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Nights

very Fine

6/10 Okay

Javed, Uk

Nov 9, 2016

Liked: Staff & service

Pleasant experience,Lobby was very attractive with sufficient sitting area. Comfortable seats. Breakfast is just Okay.Toilets were not maintained properly. Toilet Seat was broken. Rooms are not well lit. A bit noisy place. Guest talking loudly in corriodors

6/10 Okay

Qasem

Nov 8, 2016

Liked: Staff & service, property conditions & facilities

Disliked: Room comfort

الغرف غير هادئه صوت الغرف المجاوره والعمال في الممر مزعج وحتى وقت متأخر من الليل

6/10 Okay

Taher

Nov 6, 2016

Disliked: Staff & service

لايوجد شاهي اوقهوة داخل الغرفه الطبق الفواكه جيد

6/10 Okay

Fahad

Oct 31, 2016

للأسف السعر على الموقع أعلى بكثير عن السعر من الفندق مباشر.

6/10 Okay

sultan

Oct 30, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

فندق قديم ما يستاهل 5 نجوم

مقبولة

8/10 Good

Qamar, Rawalpindi Pakistan

Jan 4, 2016

Liked: Cleanliness, staff & service

Just a little better hotel

It was a good hotel but off course, not a Five Star as claimed.Furniture was very old and dirty, looking never replace, once installed. WIFI was not available at all. only available at Lobby, with cahrges of 25 SAR/day. Location is little far from Masjid al-Haram, take at least 10-15 minutes. Breakfast was good.

4/10 Poor

Syed, Calgary, AB,Canada

Jan 4, 2016

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Disappointed by staff, housekeeping, smoking

I had stayed in this hotel 5 years ago on a work trip, and immensely enjoyed my stay. So I decided to book this hotel for my personal trip. I was very disappointed by the degradation of service over the years. There's a lot of potential for improvement. Housekeeping never showed up...in my 4 day stay, my wasn't cleaned once! There was a time when housekeeping knocked my door at 10pm and asked whether I wanted my room cleaned. Other than that I had to plead with the front desk/concierge,to ask for fresh towels, which fell on deaf ears all the time. People would smoke in corridors, and form groups there and make noise through the night. The corridors should be made non-smoking! And people should be barred from making excessive noise there after 9pm. There were sofas in front of my room where a group of men would sit all day, talk loudly, and smoke all day. Not the experience I'd expect in a 5-star hotel. The front desk could be more prompt too. I needed an iron for my clothes, and had to call 3 times over several hours to finally get it. Similarly, when I asked the concierge/bell man some questions about shuttle buses to Haram, he started advertising some local services for 'ziyarah' (historical sightseeing). The shuttle bus was quick,but not very helpful, since the road to Haram was closed off from quite far. The hotel was very clean and comfortable, and the main lobby is very well decorated and scented. The breakfast was phenomenal, and I really enjoyed it.

6/10 Okay

Mohsin Hassan, london

Jan 1, 2016

Disliked: Cleanliness, property conditions & facilities

Rude reception friendly other staff

Receptionist is very arrogant, other staff is very friendly. No house keeping during stay. Very expensive compare to other hotels of same level. No WiFi. Very noisy because in room there was door between our and other room. Nice breakfast. 10 min walk to masjid haram.

4/10 Poor

ashraf manchest, uk

Dec 23, 2015

Disliked: Cleanliness, property conditions & facilities, room comfort

Bedrooms are not as good as it should be

Breakfast is excellent bedrooms are treble staff helpful

6/10 Okay

Maysa, جده

Nov 20, 2015

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

جيد لكن لن اكرر التجربه

جيد نوعا ما الاستقبال ممتاز خدمه الغرف ممتازه بوفيه الافطار رائع لكن المطعم سيء لا يوجد في الغرفه غلايه مياه

6/10 Okay

Verified traveler

Nov 16, 2015

the reception responsiveness and service was poor. no free WiFi even in the reception as was declerd. the carpets were old discolored and not clean. no coffe/tea making.

4/10 Poor

Hamad, Riyadh

Jun 28, 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is losing its rating

earlier years consider to be one of the best hotels but now it is no longer. Employee at the reception were not trained well and a lot of mistakes with reservation center. Hotel service is not offered on the level you expect. actually nobody cares including their management. smell is every where on the floor i am in due to cleaning and it was stinking. Room service after the order and it reaches your room, they ask for cash only and as usual they forget to bring other items like bread to be part of the order. Housekeeping do not care or listen. we have asked for iron and table, we had left the hotel and it was not provided. in addition, you ask them to clean the room, they do not do it. you must phone them 2 or 3 times to do it. in regards to complaining, i complained many times and unfortunate, they promise to convey it to the manager but no reply or even a message to me. I promised my self and family will not book again in this really bad hotel.

Al Shohada by Palm Rich Makkah

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